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Reviews of The Fern Residency Jaipur

4 out of 5
The Fern Residency Jaipur
A - 13, Govind Marg, Janata Marg, Near Pink Square Mall, Jaipur, Rajasthan

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 37 reviews" "
Rating 8 - Good. 13 out of 37 reviews" "
Rating 6 - Okay. 7 out of 37 reviews" "
Rating 4 - Poor. 3 out of 37 reviews" "
Rating 2 - Terrible. 2 out of 37 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

mina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay pleasant with courteous staff. Dinner at the rooftop was very good overall everything was good
Stayed 1 night in Mar 2024
Response from Operations Manager on 8 Apr 2024
Dear Ms.Mina, Thank you for your great rating and review. We are glad to know that you had a great stay and that you liked the whole experience. Such positive comments are a great boost to our overall working and morale. We thank you for appreciating all our sincere efforts and we will continuously strive to provide such great experiences. The team is thrilled to know that you have appreciated and recognized their efforts and hard work. We look forward to welcoming you again. Best regards Bhupendra Singh Operations Manager The Fern Residency, Jaipur

8/10 Good

Karuna

Travelled with family
Liked: Cleanliness, staff & service
A pleasant hotel to spend a few days. Staff very helpful, hotel clean.
Response from General Manager on 20 Jan 2023
Dear Mr. Karuna, Greetings from The Fern - The Fern – An Ecotel Hotel, Jaipur !!! Thank you for kind feedback. I am pleased to note that the experience at The Fern Jaipur met your expectations and made your stay enjoyable. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests. We value your patronage and look forward to welcoming you back to The Fern Jaipur soon.

6/10 Okay

Sharwan

Stayed 1 night in Apr 2022

8/10 Good

PANKAJKUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 4 stars hotel nearby Jaipur main city
Stayed 2 nights in Nov 2021
Response from Hotel Manager on 27 Dec 2021
Dear Guest, Greetings from The Fern Residency, Jaipur! thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards

10/10 Excellent

Rakesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give driver acomondation
Stayed 2 nights in Sep 2021

8/10 Good

Shivani

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The meal was excellent, but the service might be improved, since we frequently had to remind staffs of prior room service obligations, other than that the experience was good.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021

8/10 Good

Ranjeev

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent family friendly hotel
Overall nice and helpful staff. Restaurant in the morn was packed for breakfast so had to wait for a table and also the service in the restaurant was slow.
Stayed 1 night in Feb 2020

10/10 Excellent

Rashmikant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur !!! Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Kind regards

2/10 Terrible

Deepesh, Jaipur

Travelled with partner
Disliked: Staff & service
Staff is very unprofessional, especially the security. They Don’t respect the personal space of their guests.
Stayed 2 nights in Jan 2020
Response from Nikhil Rawat on 30 May 2020
Dear Guest, Greetings of the day !!! It was a pleasure to have you stay with us during your visit in The Fern Residency Jaipur and we sincerely appreciate your time and review. We are very sorry to found our services not up to your satisfaction level. We would like to assure you that we take steps to improve on it and we will surely look forward for next visit and ensuring you to make your stay very delightful & memorable. We are committed to provide our guests with the highest quality of service which keeps us motivated and helps us in serving our best. Thank you for your review. Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all great. Looked after us well when we had a nasty case of 'Delhi belly'.
Stayed 7 nights in Jan 2020
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur !!! Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Kind regards

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Our room and bathroom needed attention. Overall it was okay. Our room was overlooking a cricket ground and marriage palace and it was noisy until 11pm. However all things considered it’s close to pink city and we stayed for two nights and it was fine. The restaurant is small for number of guests staying at the weekend. Restaurant staff excellent. Service was great.
Stayed 2 nights in Nov 2019
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Thank you for bringing this issue to our attention. Please accept my sincerest apologies for the problems you encountered during your stay at The Fern Residency Jaipur. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. My name is Nikhil Rawat and please give me a call on +91 141 6611111 when you have a spare moment and I’ll try my best to make this situation right.

6/10 Okay

Abhinav, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Internet speed was 1Mbps. Supremely slow. There is only one thing worse than no internet, slow internet. I have stayed at other Fern properties but it's not this bad. Overall, great beds, breakfast, and great staff. My only problem was slow internet.
Stayed 1 night in Nov 2019
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Thank you for bringing this issue to our attention. Please accept my sincerest apologies for the problems you encountered during your stay at The Fern Residency Jaipur. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. My name is Nikhil Rawat and please give me a call on +91 141 6611111 when you have a spare moment and I’ll try my best to make this situation right.

10/10 Excellent

Nitesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur !!! Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Kind regards

2/10 Terrible

Tarun

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Pathetic ever.. Never give a try to this hotel
It was extremely bad, instead of 4 star I should have booked Oyo room which would have been much much better then this.
Stayed 3 nights in Oct 2019
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur!! Please accept my sincerest apologies for the problems you encountered during your stay at The Fern Residency Jaipur. I hope that you were able to enjoy the rest of your time with us. I was embarrassed to have encountered such a problem with you, and I will do everything in my power to ensure it does not happen again. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights in Sept. Polite and courteous staff, clean hotel. Prompt service. Lots of different varieties for breakfast. But not happy about loud music on one of the nights being played in event hall.
Stayed 2 nights in Sep 2019
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur !!! Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Nikhil Rawat on 31 Aug 2019
Dear Guest, Greetings from The Fern Residency Jaipur !!! Thank you for taking The time to review our property. Your review is very much valued. It's always heartwarming to hear that you had a comfortable stay with us. We look forward to welcoming you soon at The Fern Residency Jaipur. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff ,rooms, food all are very good and help full
Stayed 2 nights in Jul 2019
Response from Nikhil Rawat on 31 Aug 2019
Dear Guest, Greetings from The Fern Residency Jaipur !!! Thank you for taking The time to review our property. Your review is very much valued. It's always heartwarming to hear that you had a comfortable stay with us. We look forward to welcoming you soon at The Fern Residency Jaipur. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was good, the person on reception was very helpful during check-in, as we did little late check-in. Over all our experience was pleasing, and hassle free.
Stayed 1 night in Apr 2019
Response from Nikhil Rawat on 3 Jun 2019
Dear Guest, Greetings from The Fern Residency Jaipur !!! Thank you for taking the time to review our property. Your review is very much valued. It's always heartwarming to hear that you had a comfortable stay with us. We look forward to welcoming you soon at The Fern Residency Jaipur. Kind Regards

6/10 Okay

Kamal

Disliked: Cleanliness, property conditions & facilities
Ok
The stay was comfortable but there were loads of health hazards especially the swimming area, there were glass sheets everywhere and work in progress with no one monitoring. There were young children in the pool and dander of glass the gaps in the fencing could have been fatal. The rooms needs to be dusted and finger prints removed from the doors and furniture. Need to upgrade your cleanliness everywhere in the hotel, rooms, restaurant and someone has to be present at the pool area at all times, if someone was in danger there was no one to help and person could have had fatal consequences
Stayed 4 nights in Mar 2019
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur!! Please accept my sincerest apologies for the problems you encountered during your stay at The Fern Residency Jaipur. I was embarrassed to have encountered such a problem with you, and I will do everything in my power to ensure it does not happen again. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.

6/10 Okay

Arvin, Patiala, IN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Closet was broken, front room door wouldn’t stay in its spot and excessively heavy. Wifi was told to be high speed but very slow. And no parking for vechiles in the premises!!!!! Will not be staying again here.
Stayed 2 nights in Mar 2019
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur!! Please accept my sincerest apologies for the problems you encountered during your stay at The Fern Residency Jaipur. I was embarrassed to have encountered such a problem with you, and I will do everything in my power to ensure it does not happen again. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2019
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur!! Please accept my sincerest apologies for the problems you encountered during your stay at The Fern Residency Jaipur. I was embarrassed to have encountered such a problem with you, and I will do everything in my power to ensure it does not happen again. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel near the attractions! Shower has hot water which is great!!
Stayed 2 nights in Mar 2019
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur !!! Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Kind regards

10/10 Excellent

Pushpa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good comfortable stay
Stayed 3 nights in Feb 2019
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur !!! Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect 4 star hotel
Perfect 4 star hotel in jaipur. One of the best as per international standards.
Stayed 2 nights in Feb 2019
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur !!! Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Kind regards

4/10 Poor

Piyush

Liked: Staff & service
Disliked: Property conditions & facilities
The services in the hotel is very slow. We had to call more than one time for a particular thing and had to remind them on what we ordered. The breakfast buffet was repetative and was also not as per the class of Fern hotels. Overall services was not as expected as fern hotels.
Stayed 2 nights in Jan 2019
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur!! Please accept my sincerest apologies for the problems you encountered during your stay at The Fern Residency Jaipur. I was embarrassed to have encountered such a problem with you, and I will do everything in my power to ensure it does not happen again. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur !!! Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good amenities, well maintained but breakfast needs improvement in taste
Stayed 1 night in Dec 2018
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur !!! Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur !!! Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend this place.
The stay was great, except a few hiccups during the checkin process. The food was amazing, both the in-room service and the breakfast.
Stayed 1 night in Nov 2018
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur !!! Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur !!! Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Kind regards

4/10 Poor

Magdalena

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel stellt sich auf den Fotos viel modernerer dar, als es ist. Die Möbel sind alt und nicht gepflegt, das Zimmer war sehr klein. Wir hatten zwei große Koffer und es gab nicht genug Platz, um beide zu öffnen. Der Service ist stets bemüht. Das Frühstücksbuffet eignet sich super, um sich Magenverstimmungen einzuholen, da zwischendrin überhaupt nicht sauber gemacht wird. Würde jedem abraten, dort zu essen oder dort zu übernachten. Es gibt so viel bessere Hotels in Jaipur, such dir ein anderes aus. Zudem hat der Wäscheservice des Hotels (der auch noch sehr teuer war) mit dem Bügeleisen Brandspuren fabriziert, sodass einige Shirts nicht mehr tragbar sind. Keine Empfehlung.
Response from Operations Manager on 17 Nov 2022
Dear Guest,Greetings from The Fern Residency, Jaipur!!!Thank you for taking the time to share your recent experience at The Fern Residency, Jaipur with us. As a valued guest, I was disappointed to hear about your experience and would like to extend my sincere apologies following our conversation during your stay.With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your stay. Your valued feedback highlighted areas for improvement which I have since shared with my relevant teams who join me in offering their apologies for the shortcomings.Once again, thank you for providing feedback that will ultimately help improve our services and offerings. We hope you choose to stay with us again whenever your travels bring you back to Jaipur so that we can provide you with a premium experience that not only meet, but exceeds your expectations.Kind RegardsBhupendra Singh ShekhawatOperations Manager

6/10 Okay

Lisbet

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Takket være hotels.com blev det et godt ophold.
Vi havde booket et værelse til 3 voksne, men der var kun plads til to. Efter noget besvær, fik vi tilbudt et 0,2 m2 større værelse, men tydeligt var der heller ikke plads til tre. Med god service og hjælp fra hotels.com, fik vi et værelse hvor vi kunne være. Hotellet krævede dog stadig penge for det. Morgenmaden var meget indisk og ikke Continental som beskrevet. Der var heller ingen bar som beskrevet, så det er ikke mulighed for at købe øl eller vin. Fint pool område, men 3 liggestole er ikke nok til et stort hotel.
Stayed 6 nights in Oct 2019
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Thank you for bringing this issue to our attention. Please accept my sincerest apologies for the problems you encountered during your stay at The Fern Residency Jaipur. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. My name is Nikhil Rawat and please give me a call on +91 141 6611111 when you have a spare moment and I’ll try my best to make this situation right.

10/10 Excellent

Sylvie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très agréable, bel hôtel
Très bel hôtel, class et propre. Bonne literie. Personnel très disponible et serviable. La salle du petit dej' n'a pas assez de places mais il suffit d'attendre juste un peu. La terrasse est très agréable, au bord de la piscine, avec vue sur Jaïpur by night et un bon verre.
Stayed 1 night in Oct 2019
Response from Nikhil Rawat on 5 Jun 2020
Dear Guest, Greetings from The Fern Residency, Jaipur !!! Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Nikhil Rawat on 31 Aug 2019
Dear Guest, Greetings from The Fern Residency Jaipur !!! Thank you for taking The time to review our property. Your review is very much valued. It's always heartwarming to hear that you had a comfortable stay with us. We look forward to welcoming you soon at The Fern Residency Jaipur. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Nikhil Rawat on 3 Jun 2019
Dear Guest, Greetings from The Fern Residency Jaipur !!! Thank you for taking the time to review our property. Your review is very much valued. It's always heartwarming to hear that you had a comfortable stay with us. We look forward to welcoming you soon at The Fern Residency Jaipur. Kind Regards