Dear Guest, Greetings!!! Thank you for sharing your experience with us, we greatly appreciate you taking the time to bring this matter to our attention. We are also very sorry for any inconvenience the hotel staff services may have caused you. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. I have taken up the matter strongly with person concerned and same time would like to inform you that necessary steps has already been taken to continue to improve the services. I sincerely regret for inconvenience caused.