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Reviews of Royal Heritage Haveli

3.5 out of 5
Royal Heritage Haveli
Khatipura Tiraya, Khatipura Road, Jaipur, Rajasthan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 29 out of 39 reviews" "
Rating 8 - Good. 5 out of 39 reviews" "
Rating 6 - Okay. 1 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 3 out of 39 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

kathryn

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful property featuring vintage Jaipur heritage styling. Shanti environment. I was on a work stay for 10 days and I had a lot of problems with their staff not understanding English and the wifi didn't work. The first 3 days I didn't have any hot water, they did fix it asap. The hotel staff was strange and I felt "watched" every minute that I was on the grounds which made me very uncomfortable while traveling by myself. The restaurant staff seems tired and bored to be there with 0 enthusiasm for their job. The food is very good, service not so much. They don't take amex, I had an incidental charge after leaving and I tried to pay with amex. it didn't work and the hotel staff called and texted me over 35 times on what's app, stalking me for 3 days while I was traveling internationally. I am not happy with the people who run this hotel and I would never stay here again because of the way they treated me.
Stayed 8 nights in Mar 2024

10/10 Excellent

Ian, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really charming haveli to stay in for a few days with a lovely dining terrace, charming staff and many places around the gardens to relax.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at this hotel. The staff was friendly, the food was delicious, beautiful room. The only thing I didn’t love was that there were no signs pointing you where to go so we got confused the first night about where dinner was, but we figured it out easily. Great service for our meals. Would definitely recommend.
Stayed 2 nights in Feb 2024

10/10 Excellent

Prabhu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff & amenities. The staff are very friendly and helpful. The food is amazing and very authentic.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Shailja Kapoor on 24 May 2023
Dear Mr. EllisonGreetings from Royal Heritage Haveli, Jaipur.Thank you for rating us. It was a pleasure having you with us in our haveli and interacting with you. We hope you enjoyed your stay with us as much as we enjoyed serving you.We look forward to serving you again in the future.Warm Regards,Shailja Kapoor

10/10 Excellent

Vikram

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a hidden gem! I've stayed here twice on business trips and the property is outstanding. The rooms are charming (and all very different!) and the staff is very friendly and accommodating. And great value for money!
Stayed 2 nights in Apr 2023
Response from Royal Heritage Haveli on 24 May 2023
Dear Mr. Vikram,Thank you for rating us and for your wonderful review. We are delighted to know that you had a pleasant stay with us.We look forward to serving you again in the future.Warm Regards,RHH Team

10/10 Excellent

Vikram

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming little hotel with lots of history! The owner and his wife are gracious hosts who were warm and very hospitable. The rooms are large and royal, and the property is well kept. I only wish I had more time to enjoy the pool, dining, and spa! Will definitely go back.
Stayed 1 night in Oct 2022

6/10 Okay

sunita

Business traveller
Liked: Staff & service
Gardens were beautiful and the staff are kind. The room had peeling paint and scratches on the wall. Room and bathroom needs to be updated
Stayed 1 night in Sep 2022

10/10 Excellent

Guillermo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Guillermo

Stayed 2 nights in Apr 2022

10/10 Excellent

Gina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Heritage Haveli is a beautiful property. The room was lovely, very spacious , clean and comfortable.The food was excellent! The staff at RHH was very friendly and extremely attentive. They were very helpful with everything I needed. Since I was in Jaipur on business, the staff supplied me with an excellent driver to spend each day with me, taking me to all of my appointments. The gardens at the RHH were well tended to and beautiful. I would highly recommend this property to anyone planning a trip to Jaipur.
Stayed 5 nights in Mar 2022

2/10 Terrible

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
A disgusting face of India
A disgusting face of India. They will only allow guests of a certain "standard" on their property. If this appeals to you then by all means stay here, you deserve each other.
Stayed 2 nights in Nov 2021

10/10 Excellent

RITU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage
Excellent stay Very comfortanle
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a very special environment. Calm amidst the clamour of Jaipur outside the walls. Each suite individually decorated in such style, with quality furnishings. Staff attentive and available at all times without once feeling intrusive, we could not fault RHH. We felt like Maharajahs!
Stayed 3 nights in Jun 2019
Response from Suhas Sharma on 5 Aug 2019
Thank You

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very unique in design and luxurious. The staff are very welcoming and and attentive to your every need. I would highly recommend as a memorable experience.
Stayed 2 nights in Apr 2019

8/10 Good

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2018

8/10 Good

RONALD W

Liked: Cleanliness, property conditions & facilities, room comfort
Close!!
Beautiful Place No hot water first night very frustrating
Stayed 2 nights in Dec 2017

10/10 Excellent

Nicky, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous slice of elegant history
Elegantly restored former family mansion with stunning spacious rooms and friendly efficient staff. A great base from which to explore the pink city of Jaipur. Wonderful spicy vegetarian food.
Stayed 2 nights in Nov 2017

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay!
Amazing experience from the moment we arrived. Wonderful, tradition boutique stay. Outstanding hospitality, nothing was too much.
Stayed 2 nights in Aug 2017

10/10 Excellent

Sophia, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, comfortable hotel with lots of character.
We enjoyed our stay even if brief. The rooms are very comfortable and the bathrooms are beautiful and spacious. The food was great and the massage offering at the spa made less tired travelers out of us.
Stayed 2 nights in Jul 2017

10/10 Excellent

nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Jaipur
When we arrived we were not so sure we had made the right decision to stay because of the surrounding area. We soon discovered that we had found a gem. Our room was comfortable and the bed a dream. The staff were attentive and nothing was too much trouble, We stayed three nights and dined there every night. The food was seriously good and in our opinion the chef is talented. If we ever return to Jaipur we will certainly return to The Royal Heritage Haveli.

8/10 Good

Mark, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage hotel in jaipur
It's a newly converted old building that has been lovingly restored room by room to recreate the essence of a bygone era. It's a haven of tranquility in jaipur. The staff were fantastic and could not do enough for us. Al fresco dining was an experience next to wood burners to keep away the chill. Food very good cooked by a chef who came out of the kitchen to discuss each of his dishes. All in all excellent. We stayed 3 nights there.
Response from Shambhavi on 23 Feb 2017
Thank you Marc, hope to see you back soon! :)

10/10 Excellent

Susan, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing oasis with lovely grounds and very hospit
Everything was great even to the point of the manager having our damaged photo frame repaired in one afternoon.Sitting around the fire in the evening was also a lovely experience.
Response from Shambhavi on 23 Feb 2017
Thank you Susan! We are glad we could help :) Looking forward to having you back soon.

10/10 Excellent

B.G., Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauty and tranquility
In my middle of the night departure in my previous city, I left something in the safe of my hotel room and Parul made many calls for me and took a lot of time to ensure that I would retrieve the package. It came to the hotel at my next stop the following day. Thank you, Parul! Also, Prithvi, the wonderful chef, was very helpful to me. All the staff were caring, thoughtful individuals.

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality of the hotel was exemplary. Will definitely stay again in future visit to Jaipur.

10/10 Excellent

fiona, canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding attention to detail and guest comfort
From the moment we arrived this hotel went above and beyond to make our stay a memorable experience.

10/10 Excellent

Christian, Torino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A corner of heaven off the usual hotel chains
Practically you have the chance to sleep in a royal palace. An absolute calm corner in the chaos of Jaipur.

10/10 Excellent

Rachel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a treat
Fabulous treat of a hotel... Gorgeous setting very romantic and great restaurant too

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great staff - location a bit removed
The staff were extremely helpful, the food was actually quite good (the breakfasts were really nice), the rooms are very comfortable. A quiet retreat from the crowds and noise of the rest of Jaipur.

10/10 Excellent

Louise, Isle of Arran Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel everyone should visit at least once
What a fantastic hotel. Couldn't rate it highly enough. Lovely family, lovely staff and amazing food and generosity. Your trip to India will be greatly enhanced by staying here. Wording when booking on hotels.com a bit misleading as we thought we had booked one executive room with 3 king sized beds, however they have 3 executive rooms which all have 1 king sized bed in them. Problem sorted swiftly and effectively. They really couldn't do enough for us. Great insight into what to do and where to go in Jaipur from the owner also.

10/10 Excellent

Troels

Stayed 5 nights in Sep 2023

10/10 Excellent

KEVIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnifique Haveli. Personnel aux petits soins. Le petit dejeuner et le repas sont excellents. Aucune fausse note.
Stayed 2 nights in Sep 2023

8/10 Good

Fançois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnifique Haveli de charme,un petit paradis dans Jaipur
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The facilities are old because the door is difficult to open and close, and the manager has high pressure.
Stayed 3 nights in Apr 2019

10/10 Excellent

Weilee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間內設計滿舒適的，餐飲也不錯。
原本訂的房間床太軟，加價更换房間。
Stayed 2 nights in Apr 2019

4/10 Poor

In Ah

Liked: Cleanliness
조식과 레스토랑 은 정말 실망.....
그런대로 시설은괜찮았지만 레스터랑에서의 저녁식사나 조식은 정말 별로였습니다 여름이라면 수영 할수있어서 그나마다행 겨울에는 별로 여서 후회.....
Stayed 1 night in Jan 2019
Response from Aman Jha on 4 Feb 2019
친애하는 손님, 우리에 대한 귀하의 평가를 공유해 주셔서 감사합니다. - 우리와의 당신의 경험이 당신의 기대치가 아니라는 것을 듣고 슬프다. 우리는 우리의 서비스를 개선 할 수있는 방법을 배우기 위해 건설적인 피드백에 감사 할 것입니다.

10/10 Excellent

SANDRA, MEXICO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE HOTEL, HABITACIONES MUY LINDAS Y LIMPIAS
LA ESTANCIA EN EL HOTEL FUE EXCELENTE, NO HUBO NINGÚN PROBLEMA, PERSONAL MUY AMABLE Y ATENTO, SIEMPRE MUY AL PENDIENTE DE LOS HUESPEDES

8/10 Good

Katia

Liked: Cleanliness, property conditions & facilities
Hotel agradável e tranquilo.
Café da manhã variado, atendentes muito atenciosos, dono muito cortês e disposto a ajudar, restaurante com boa comida. Ficamos duas noites.