Exterior

Reviews of Microtel Inn & Suites by Wyndham Jacksonville Airport

2.5 out of 5
Microtel Inn & Suites by Wyndham Jacksonville Airport
13200 International Airport Blvd, Jacksonville, FL

Reviews

7.4

Good

Rating 10 - Excellent. 382 out of 1016 reviews" "
Rating 8 - Good. 253 out of 1016 reviews" "
Rating 6 - Okay. 140 out of 1016 reviews" "
Rating 4 - Poor. 125 out of 1016 reviews" "
Rating 2 - Terrible. 116 out of 1016 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Patricia, Los Angeles

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was poorly decorated, a dirty muddy brown. The rooms smelled like cigarettes and it felt unsafe. I asked for another room and it was the exact same. I could definitely not sleep here. The lady at the front desk didn’t seem to care about customer service. I should have known the quality of the rooms at less than $100. What a horrible hotel. Do not stay here. Looks like a place that rents by the hour.
Stayed 1 night in May 2024
Response from Microtel Inn and Suites on 22 May 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. I will share your comments with our housekeeping staff so we can improve. I hope you'll give us another chance in the future

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Maurice L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to the Airport
Stayed 1 night in May 2024
Response from Microtel Inn and Suites on 20 May 2024
We hope to see you on your next trip!

10/10 Excellent

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was easy and everyone was so nice and professional
Stayed 1 night in May 2024
Response from Microtel Inn and Suites on 20 May 2024
Thank you for the awesome feedback Gabriela! We hope to see you again

6/10 Okay

Jamie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There wasn't enough parking and they didn't have extra blankets or pillows
Stayed 2 nights in May 2024
Response from Microtel Inn and Suites on 20 May 2024
We are sorry to hear the issues you encountered during your stay, we will make sure this are address and fix. Thank you

8/10 Good

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well kept property, convenient to shopping, restaurants and the airport
Stayed 1 night in May 2024
Response from Microtel Inn and Suites on 20 May 2024
Dear Nikki, thank you for choosing us and for the great feedback! We hope to see you soon

4/10 Poor

Junaid

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It’s okay for the price that I paid.
Stayed 1 night in May 2024
Response from Microtel Inn and Suites on 20 May 2024
Thank you. We hope to see you again

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Late suddle to arlport
Stayed 1 night in May 2024
Response from Microtel Inn and Suites on 20 May 2024
Thank you for your stay and feedback, we always advice to be at the lobby 20 minutes before when you need to ensure that even on the busiest days we can get you to the late on time.

8/10 Good

Sharon, Lino Lakes

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Microtel Inn and Suites on 17 May 2024
Thank you for taking the time to post about your recent stay with us

10/10 Excellent

Rahkeem

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could been a little better. Only one selection of juice. The eggs was weak the sausage was to oily. They need to change up on the menu. They need to try and put some bacon.
Stayed 5 nights in May 2024
Response from Microtel Inn and Suites on 14 May 2024
Thank you for taking the time to write your review. I am sorry breakfast did not meet your expectations. It is only through your feedback that improvements are considered and made, to improve our guests' experience. We very much appreciate your business and thank you for staying with us

6/10 Okay

Edgar A.

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Microtel Inn and Suites on 17 May 2024
Thank you for taking the time to post about your recent stay with us

8/10 Good

Felix

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and check out
Stayed 1 night in May 2024
Response from Microtel Inn and Suites on 14 May 2024
Thank you for the feedback!

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how the pool is open 24 hours. Very nice room.
Stayed 1 night in May 2024
Response from Microtel Inn and Suites on 14 May 2024
Dear Sarah, we love to hear that you enjoyed your stay. We hope to see you soon!

6/10 Okay

Nilda

Travelled with group
The room has a smell and the receptionist is not too friendly
Stayed 1 night in May 2024
Response from Microtel Inn and Suites on 20 May 2024
We certainly thank you for taking the time to review your recent stay. We understand how one person can change the whole perception of an experience. I will be sharing your comments with our team so they are aware of what to work in to exceed all guests’ expectations. I hope in the future, you will choose to stay with us, as we do make necessary improvements where needed.

6/10 Okay

Rev.

Liked: Cleanliness
Neighbors tv was on all night.
Stayed 1 night in May 2024

10/10 Excellent

Dennis l Grice

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hospitality and accommodations.
Stayed 1 night in May 2024

6/10 Okay

Marshelette

Travelled with partner
Liked: Staff & service
Older property, stuffy needs a refresh.
Stayed 1 night in May 2024

8/10 Good

Daniel, Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Microtel Inn and Suites on 17 May 2024
Thank you for taking the time to post about your recent stay with us

8/10 Good

John

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Microtel Inn and Suites on 17 May 2024
Thank you for taking the time to post about your recent stay with us

4/10 Poor

JOSEPH

Liked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

Norman

Stayed 1 night in Apr 2024

8/10 Good

Myriam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was at a great location. Nice and clean. Price was great. Close to restaurants and airport. Worked out great for what we needed.
Stayed 1 night in Apr 2024

8/10 Good

Sansha

Liked: Cleanliness, property conditions & facilities
Very
Stayed 3 nights in Apr 2024

2/10 Terrible

venessa

Disliked: Cleanliness, staff & service, property conditions & facilities
Nicole at the front desk is a liar was rude and condescending.
Stayed 1 night in Apr 2024

8/10 Good

Edison

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night on the way to the airport and it was clean amd the staff was very friendly
Stayed 1 night in Apr 2024

4/10 Poor

christi

Stayed 1 night in Apr 2024
Response from Microtel Inn and Suites on 20 May 2024
We are sorry you did not enjoy your stay with us

4/10 Poor

Kierra

Stayed 2 nights in Apr 2024

6/10 Okay

Samantha

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
There rusty rails that hang your clean towels on. There are not enough towels in rooms. When asked, they said they are out. No towels ar the pool. A guest dropped a towel by the pool it was left there for two daus before it was picked up.
Stayed 3 nights in Apr 2024
Response from Microtel Inn & Suites on 29 Apr 2024
Thank you for your recent stay and for taking the time in giving feedback. We apologize for the issues you encountered. They will be addressed with our team to ensure they do not happen again. We hope you give us another chance in the future, thank you

8/10 Good

Terrell

Stayed 1 night in Apr 2024
Response from Microtel Inn and Suites on 17 May 2024
Thank you for taking the time to post about your recent stay with us

10/10 Excellent

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
I loved the service. Some of the bathroom was a little rusted. I didn't like that but overall a good stay
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 24 Apr 2024
Thank you for your recent stay and taking the time to review the hotel. I am sorry to hear about the rust issue you have experienced. I have shared your comments with my maintenance team for immediate attention. I hope in the future, you will choose to stay with us, as we do make necessary improvements where needed.

8/10 Good

Kimberly

Could it had safe in rooms
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 24 Apr 2024
Dear Kimberly, thank you for your stay and feedback; we will work on that. Hope we see you again!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Wish they would of had a safe in room and writing ✏️ items
Stayed 4 nights in Apr 2024

8/10 Good

lasheltra

Liked: Staff & service
I feel they need to update the bathrooms and the rooms
Stayed 1 night in Mar 2024
Response from Microtel Inn & Suites on 24 Apr 2024
Thank you for your recent stay with us. We appreciate you taking the time to inform us of your concerns. I will be using your comments for improvements to property. It’s through comments such as yours for us to be able to improve.

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 24 Apr 2024
Thank you!

4/10 Poor

hallie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend. There was a bug on the table in our room upon arrival. Also key wouldn't work after 1 day and had to reset. Had to stand in line with about 8 others to get key reset. Continental breakfast = poor. Vending machine credit would not work. Only took $1 or quarters= inconvenience. Very outdated!
Stayed 2 nights in Apr 2024
Response from Microtel Inn & Suites on 24 Apr 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. I will share your comments with our housekeeping staff so we can improve. I hope you'll give us another chance in the future.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very reasonable price for being so close to the airport. It was clean, quiet and comfortable.
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 24 Apr 2024
Thank you for your stay and for the great feedback!! We hope to see you soon

10/10 Excellent

Chante

Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and pool
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 16 Apr 2024
Thank you for your kind comments regarding your recent stay.

6/10 Okay

Melinda

Liked: Cleanliness, staff & service
Property is not near other motels but it is the closest in proximity to the airport. It is dated but the room was clean. The main issue is that there is not enough parking spaces when hotel is full. When I asked the front desk clerk about their being no spaces she instructed me to park in front of a container that was in an end space. Others were instructed to park along the road leading to the hotel. I didn't feel very safe about that option.
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 16 Apr 2024
Thank you for taking the time to post about your recent stay with us. I want you to know that guest comfort and safety are our utmost concerns. We are committed to making every possible effort to provide a secure environment with our security services which on property.

4/10 Poor

Claudia Ivonne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom has a bad, dirty smell, that's more than enough to not come back.
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 16 Apr 2024
We truly regret that the accommodations were not what you had expected. Your opinion and satisfaction is very important to us and we are very sorry we were unable to meet your expectations.

10/10 Excellent

Sylvia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and the staff at the front desk was always friendly and helped with any problemsyou may have had. Also housekeeping was good when you ask ed for towels they was right on point. The Breakfast was decent and fresh food .
Stayed 4 nights in Apr 2024
Response from Microtel Inn & Suites on 16 Apr 2024
Thank you for taking the time to post a review of your stay with us. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to Jacksonville FL.

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There weren’t a lot of extras, but it was clean and convenient for the airport. Breakfast was a pretty standard continental breakfast. Good value for the money.
Stayed 4 nights in Apr 2024
Response from Microtel Inn & Suites on 29 Apr 2024
Thank you, for the great feedback! We hope to see you back!

2/10 Terrible

Rolonda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Microtel Inn & Suites on 16 Apr 2024
Thank you for sharing your comments about your experiences. We appreciate you taking the time to post your comments about your stay, and we're sorry you did not get a great night's sleep while with us.

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paula & Misha were exceptional hosts! They were prossional knowledgeabe and friendly. Great job hiring these Ladies!
Stayed 1 night in Mar 2024
Response from Microtel Inn & Suites on 9 Apr 2024
Dear Dawn, our staff will love to hear your awesome feedback! Thank you, we hope to see you soon !

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I were very happy and satisfied with overall no complaints
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 9 Apr 2024
Dear Michelle, thank you for the great feedback! We would love to have you all back on your next adventure.

4/10 Poor

David

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very run down building. Sink was cracked completely through in 3 places and glued back together. Had to go to the 1st floor for ice (we were on the 3rd) and couldn't even get an extra pillow for my bad leg. Won't be staying there again.
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 8 Apr 2024
Thank you for your recent stay and taking the time to review the hotel. I truly am sorry to hear about the multiple issues that you experienced. I have shared your comments with my maintenance team for immediate attention. I hope in the future, you will choose to stay with us, as we do make necessary improvements where needed.

4/10 Poor

Janeen, Rochelle Park

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old in the bathroom and place didn't seem safe.
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 8 Apr 2024
Dear Janeen, we are sorry to see that you did not have a pleasant stay with us. We hope you give us another chance in the future to see that we take your feedback in consideration. Thank you

6/10 Okay

Dennise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay went smooth only down fall was having to go to the counter for me room keys because they would stop working.
Stayed 4 nights in Mar 2024
Response from Microtel Inn & Suites on 8 Apr 2024
Dear Dennise, thank you for your stay and feedback. We are sorry to hear you had issues with our keys, they can be sensitive at times therefore we always recommend to keep them away of any electronics you may keep with you. We hope you give us another chance in the future and we get to see you again!

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent until I woke up late and there was no breakfast, even though I was told the night before that breakfast was until noon l
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 3 Apr 2024
Thank you for you stay and review, we apologize for the miscommunication. Check out is at 12 noon but breakfast is from 5:30am until 9:30am. We hope to see you on your next trip!