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Reviews of Hyatt Place Jacksonville Airport

3 out of 5
Hyatt Place Jacksonville Airport
14565 Duval Rd, Jacksonville, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 858 out of 1372 reviews" "
Rating 8 - Good. 286 out of 1372 reviews" "
Rating 6 - Okay. 118 out of 1372 reviews" "
Rating 4 - Poor. 42 out of 1372 reviews" "
Rating 2 - Terrible. 68 out of 1372 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the airport and to the River City shopping and dining areas. Nice size room with separate sitting and work areas. I would definitely stay here again.
Stayed 2 nights in May 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Fran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was super nice and big.
Stayed 1 night in May 2024

10/10 Excellent

Heather

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My young adult and I enjoyed our stay for a college visit. Staff were very friendly and the hotel was very clean and comfortable. Hyatt Place, Savannah is within walking distance to a variety of restaurants and shops, and public parking is right next door- if you don’t want to pay the $39 fee for valet service:
Stayed 1 night in May 2024
Response from Patricia on 23 May 2024
Thank you so much for taking the time to write this review. We are happy to hear we have met your expectations this time and hope you continue staying with us whenever you visit Jacksonville. Take care.

10/10 Excellent

Tameka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast
Stayed 3 nights in May 2024
Response from Patricia on 20 May 2024
Thanks for letting us know we have met your expectations, hope to have you here again.

10/10 Excellent

cory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was nice and smooth, nice clean room.. enjoyed our stay...!!!
Stayed 1 night in May 2024
Response from Patricia on 20 May 2024
Thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

8/10 Good

james

Stayed 1 night in May 2024
Response from Patricia on 20 May 2024
Thanks for taking the time to let us know how we did, we hope to have you here again.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Patricia on 20 May 2024
We appreciate you taking the time to let us know about your stay, we hope to see you again.

8/10 Good

John

Liked: Amenities
Clean very nice rooms. Down side bathroom was very hard to get in and close door in was inches from the toilet. Had to step between toilet and the wall to close door or step into the shower. Was not a good design. Also had a room across the hall that had 2 big dogs that woke us up all through the night. Other than that it was a nice stay.
Stayed 2 nights in May 2024
Response from Patricia on 20 May 2024
Good morning, thanks for taking the time to let us know about your recent stay at the Hyatt Place Jacksonville Airport. We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every guest. Please know that your comments will be shared with our management team so we can address the situation. Again, we apologize and hope that you will give us another opportunity to serve you in the future.

10/10 Excellent

Robert, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. The lady at the front desk was working alone and it was very busy but she handled it expertly. The rooms are clean. It's dog friendly. I love Hyatt Place and they are my first choice when traveling. This trip was near home. I was getting new flooring installed and needed a place to stay for a few nights. The ONLY complaint was the cleaning staff failed to take out the trash and even left a nasty pizza box in the lobby by the elevator.
Stayed 2 nights in May 2024
Response from Patricia on 17 May 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Best customer service ever
Stayed 2 nights in May 2024
Response from Patricia on 16 May 2024
Thank you so much for taking the time to write this review. We are happy to hear we have met your expectations this time and hope you continue staying with us whenever you visit Jacksonville. Take care.

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in May 2024
Response from Patricia on 15 May 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

8/10 Good

Jennifer, Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained, the staff was very friendly and my overall experience I will recommend the Hyatt Place. The rooms can use a little updating otherwise nice place to stay.
Stayed 4 nights in May 2024
Response from Patricia on 14 May 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and the room great
Stayed 1 night in May 2024
Response from Patricia on 14 May 2024
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope to have you here again.

10/10 Excellent

Kayviance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Patricia on 16 May 2024
Thanks for letting us know about your stay, have a good day.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in May 2024
Response from Patricia on 10 May 2024
Thank you for sharing a review of your recent experience. Our team here at the Hyatt Place Jacksonville Airport iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

8/10 Good

Greg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No cabinets to store clothes
Stayed 4 nights in May 2024
Response from Patricia on 10 May 2024
Good morning thank you for taking the time to share your feedback about your recent stay at the Hyatt Place Jacksonville Airport. We will make sure we share your comment with our management team to find a solution. Have a great day.

8/10 Good

Bruce, Paducah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Patricia on 16 May 2024
We appreciate you taking the time to let us know about your stay.

10/10 Excellent

Bruce, Paducah

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Patricia on 16 May 2024
Thanks for giving us feedback about your stay, we appreciate you.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to the airport. Facility very clean.
Stayed 1 night in May 2024
Response from Patricia on 8 May 2024
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope to have you here again.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic! Every single employee was friendly and professional. The room was clean and modern. Very comfy bed. And, honestly the best gravy I've had in a long time on the breakfast bar.
Stayed 2 nights in May 2024
Response from Patricia on 6 May 2024
Thank you so much for letting us know you had a great stay here at the Hyatt Place Jacksonville Airport. Please know that your comments will be shared with our team to motivate them to continue delivery exceptional customer service. Again, thank so much for your business and we hope to have you here whenever you visit the area again.

8/10 Good

Gregory

Liked: Cleanliness, staff & service
Need to update the tvs to smart tv for internet connectivity
Stayed 2 nights in Apr 2024
Response from Patricia on 6 May 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. I am thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. We hope you give us another opportunity to serve you when your travels bring you to Jacksonville.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here was so wonderful and made the stay incredible
Stayed 1 night in May 2024
Response from Patricia on 8 May 2024
Thank you for taking the time to give us feedback regarding your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, great price, beds and bedding excellent. Staff are friendly
Stayed 1 night in Apr 2024
Response from Patricia on 8 May 2024
Good morning, thank you for letting us know you had a good stay here at the Hyatt Place, we are happy to hear we have met your expectations and hope that you continue staying with us.

10/10 Excellent

INGRID, BLOOMFIELD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Patricia on 16 May 2024
We appreciate you taking your time to do this review, hope to have you here again.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice and I have no real complaints. There are plenty of dining options available nearby, but traffic patterns make visiting some of these difficult. Not a fault of the hotel though.
Stayed 1 night in Apr 2024
Response from Patricia on 30 Apr 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

8/10 Good

Jonathan

Stayed 4 nights in Apr 2024

10/10 Excellent

Laura

Travelled with family
Liked: Amenities
Everything was very clean and the staff are very friendly and knowledgeable. Breakfast is always very good. Check in and check out was simple.
Stayed 1 night in Apr 2024
Response from Patricia on 29 Apr 2024
Thank you so much for letting us know you had a great stay here at the Hyatt Place Jacksonville Airport. Please know that your comments will be shared with our team to motivate them to continue delivery exceptional customer service. Again, thank so much for your business and we hope to have you here whenever you visit the area again.

10/10 Excellent

Chanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, very clean, room size was very good!
Stayed 1 night in Apr 2024
Response from Patricia on 29 Apr 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast every morning and a shutter for transportation to and from airport or anywhere within a3 mile radius
Stayed 4 nights in Apr 2024
Response from Patricia on 29 Apr 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean friendly staff
Stayed 1 night in Apr 2024
Response from Patricia on 29 Apr 2024
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. Your comments are really helpful in highlighting opportunities to improve our service even further.We hope to welcome you back again soon!

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Julia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and clean
Stayed 1 night in Apr 2024
Response from Patricia on 29 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at the Hyatt Place Jacksonville Airport iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around pleasant.
Stayed 1 night in Apr 2024
Response from Patricia on 26 Apr 2024
Good afternoon, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Please come see us again.

10/10 Excellent

sofi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very spacious and comfortable!
Stayed 1 night in Apr 2024
Response from Patricia on 24 Apr 2024
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations. Please know that you can request microwave at the front desk, by Hyatt standards there are no microwaves in rooms but we have some for guests that request it. We hope that you stay with us again whenever you visit Jacksonville.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for price
Stayed 1 night in Apr 2024
Response from Patricia on 24 Apr 2024
Thank you so much for taking the time to write this review. We are happy to hear we have met your expectations this time and hope you continue staying with us whenever you visit Jacksonville. Take care.

10/10 Excellent

Charnele, Valdosta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Muhammad, Scranton

Disliked: Amenities
Just ok
Stayed 2 nights in Apr 2024
Response from Patricia on 23 Apr 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

10/10 Excellent

Kiarrah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect pre-cruise stay.
Stayed 1 night in Feb 2024
Response from Patricia on 23 Apr 2024
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope to have you here again.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Apr 2024
Response from Patricia on 23 Apr 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.

6/10 Okay

Bellamann, Lakewood

Stayed 1 night in Apr 2024
Response from Patricia on 16 May 2024
We appreciate you taking the time to do this survey, have a good day.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to sleep and comfortable and near restaurant and shopping
Stayed 1 night in Apr 2024
Response from Patricia on 19 Apr 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Immediate area was not pleasant.
Stayed 2 nights in Apr 2024
Response from Patricia on 17 Apr 2024
Good morning, thanks for sharing your comments about your stay at the Hyatt Place Jacksonville Airport. We apologize for not meeting your expectations at this time and hope you give us another opportunity to serve you.

2/10 Terrible

Sylvia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They charge my card credit unauthorized charges then didn't me a receipt ask for receipt stated that y'all would give the receipt to me and call for receipt supposed to email it and never did receive it I would never stay there again because they charged my account over $400 and then can't tell me why
Stayed 4 nights in Apr 2024
Response from Patricia on 16 Apr 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. I am thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. We apologize for your billing issue, please know that we will share this with our management team so they can research on that. Thank you again for the opportunity to serve you.

10/10 Excellent

Randall

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and the pool facility as well. Walk to beach location perfect.
Stayed 1 night in Apr 2024
Response from Patricia on 16 Apr 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.

6/10 Okay

Monica J

Poor maintenance service
Stayed 3 nights in Apr 2024
Response from Patricia on 16 Apr 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. We hope to have you here again.