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Very convenient to the airport and to the River City shopping and dining areas. Nice size room with separate sitting and work areas. I would definitely stay here again.
My young adult and I enjoyed our stay for a college visit. Staff were very friendly and the hotel was very clean and comfortable. Hyatt Place, Savannah is within walking distance to a variety of restaurants and shops, and public parking is right next door- if you don’t want to pay the $39 fee for valet service:
Heather
Stayed 1 night in May 2024
Response from Patricia on 23 May 2024
Thank you so much for taking the time to write this review. We are happy to hear we have met your expectations this time and hope you continue staying with us whenever you visit Jacksonville. Take care.
Check in was nice and smooth, nice clean room.. enjoyed our stay...!!!
cory
Stayed 1 night in May 2024
Response from Patricia on 20 May 2024
Thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.
8/10 Good
james
18 May 2024
james
Stayed 1 night in May 2024
Response from Patricia on 20 May 2024
Thanks for taking the time to let us know how we did, we hope to have you here again.
We appreciate you taking the time to let us know about your stay, we hope to see you again.
8/10 Good
John
17 May 2024
Liked: Amenities
Clean very nice rooms. Down side bathroom was very hard to get in and close door in was inches from the toilet. Had to step between toilet and the wall to close door or step into the shower. Was not a good design. Also had a room across the hall that had 2 big dogs that woke us up all through the night. Other than that it was a nice stay.
John
Stayed 2 nights in May 2024
Response from Patricia on 20 May 2024
Good morning, thanks for taking the time to let us know about your recent stay at the Hyatt Place Jacksonville Airport. We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every guest. Please know that your comments will be shared with our management team so we can address the situation. Again, we apologize and hope that you will give us another opportunity to serve you in the future.
Excellent customer service. The lady at the front desk was working alone and it was very busy but she handled it expertly. The rooms are clean. It's dog friendly. I love Hyatt Place and they are my first choice when traveling. This trip was near home. I was getting new flooring installed and needed a place to stay for a few nights. The ONLY complaint was the cleaning staff failed to take out the trash and even left a nasty pizza box in the lobby by the elevator.
Robert
Stayed 2 nights in May 2024
Response from Patricia on 17 May 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.
Thank you so much for taking the time to write this review. We are happy to hear we have met your expectations this time and hope you continue staying with us whenever you visit Jacksonville. Take care.
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.
The property was well maintained, the staff was very friendly and my overall experience I will recommend the Hyatt Place. The rooms can use a little updating otherwise nice place to stay.
Jennifer
Stayed 4 nights in May 2024
Response from Patricia on 14 May 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope to have you here again.
Thank you for sharing a review of your recent experience. Our team here at the Hyatt Place Jacksonville Airport iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.
Good morning thank you for taking the time to share your feedback about your recent stay at the Hyatt Place Jacksonville Airport. We will make sure we share your comment with our management team to find a solution. Have a great day.
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope to have you here again.
The staff were fantastic! Every single employee was friendly and professional. The room was clean and modern. Very comfy bed. And, honestly the best gravy I've had in a long time on the breakfast bar.
Amy
Stayed 2 nights in May 2024
Response from Patricia on 6 May 2024
Thank you so much for letting us know you had a great stay here at the Hyatt Place Jacksonville Airport. Please know that your comments will be shared with our team to motivate them to continue delivery exceptional customer service. Again, thank so much for your business and we hope to have you here whenever you visit the area again.
8/10 Good
Gregory
6 May 2024
Liked: Cleanliness, staff & service
Need to update the tvs to smart tv for internet connectivity
Gregory
Stayed 2 nights in Apr 2024
Response from Patricia on 6 May 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. I am thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. We hope you give us another opportunity to serve you when your travels bring you to Jacksonville.
The staff here was so wonderful and made the stay incredible
Brenda
Stayed 1 night in May 2024
Response from Patricia on 8 May 2024
Thank you for taking the time to give us feedback regarding your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope you continue staying with us whenever your travels bring you to Jacksonville.
Great place, great price, beds and bedding excellent. Staff are friendly
John
Stayed 1 night in Apr 2024
Response from Patricia on 8 May 2024
Good morning, thank you for letting us know you had a good stay here at the Hyatt Place, we are happy to hear we have met your expectations and hope that you continue staying with us.
The hotel is nice and I have no real complaints.
There are plenty of dining options available nearby, but traffic patterns make visiting some of these difficult. Not a fault of the hotel though.
William
Stayed 1 night in Apr 2024
Response from Patricia on 30 Apr 2024
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.
8/10 Good
Jonathan
29 Apr 2024
Jonathan
Stayed 4 nights in Apr 2024
10/10 Excellent
Laura
Travelled with family
28 Apr 2024
Liked: Amenities
Everything was very clean and the staff are very friendly and knowledgeable. Breakfast is always very good. Check in and check out was simple.
Laura
Stayed 1 night in Apr 2024
Response from Patricia on 29 Apr 2024
Thank you so much for letting us know you had a great stay here at the Hyatt Place Jacksonville Airport. Please know that your comments will be shared with our team to motivate them to continue delivery exceptional customer service. Again, thank so much for your business and we hope to have you here whenever you visit the area again.
10/10 Excellent
Chanda
Travelled with family, Travelled with family and small children
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.
Hot breakfast every morning and a shutter for transportation to and from airport or anywhere within a3 mile radius
Valerie
Stayed 4 nights in Apr 2024
Response from Patricia on 29 Apr 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.
It was great to hear that you enjoyed your stay at the Hyatt Place Jacksonville Airport. We appreciate hearing about your experience and your thoughts about hotel and services. Your comments are really helpful in highlighting opportunities to improve our service even further.We hope to welcome you back again soon!
Thank you for sharing a review of your recent experience. Our team here at the Hyatt Place Jacksonville Airport iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.
Good afternoon, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Please come see us again.
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations. Please know that you can request microwave at the front desk, by Hyatt standards there are no microwaves in rooms but we have some for guests that request it. We hope that you stay with us again whenever you visit Jacksonville.
Thank you so much for taking the time to write this review. We are happy to hear we have met your expectations this time and hope you continue staying with us whenever you visit Jacksonville. Take care.
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.
Thank you for taking the time to give us great comments about your recent stay at the Hyatt Place Jacksonville Airport. We are happy to hear we have met your expectations and hope to have you here again.
Good morning, thank you so much for letting us know you enjoyed your stay here at the Hyatt Place Jacksonville airport. Our main goal is to make our guests feel comfortable and we are happy to know we have met your expectations. Your great comments will be shared with our team to motivate them to continue delivering exceptional customer service. We hope you continue staying with us whenever your travels bring you to Jacksonville.
6/10 Okay
Bellamann, Lakewood
19 Apr 2024
Bellamann
Stayed 1 night in Apr 2024
Response from Patricia on 16 May 2024
We appreciate you taking the time to do this survey, have a good day.
Very good place to sleep and comfortable and near restaurant and shopping
John
Stayed 1 night in Apr 2024
Response from Patricia on 19 Apr 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.
Good morning, thanks for sharing your comments about your stay at the Hyatt Place Jacksonville Airport. We apologize for not meeting your expectations at this time and hope you give us another opportunity to serve you.
They charge my card credit unauthorized charges then didn't me a receipt ask for receipt stated that y'all would give the receipt to me and call for receipt supposed to email it and never did receive it I would never stay there again because they charged my account over $400 and then can't tell me why
Sylvia
Stayed 4 nights in Apr 2024
Response from Patricia on 16 Apr 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. I am thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. We apologize for your billing issue, please know that we will share this with our management team so they can research on that. Thank you again for the opportunity to serve you.
Staff was wonderful and the pool facility as well. Walk to beach location perfect.
Randall
Stayed 1 night in Apr 2024
Response from Patricia on 16 Apr 2024
Thank you for the opportunity to serve during your stay at the Hyatt Place Jacksonville Airport. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust and we are happy we were able to met your expectations.We’re grateful for your support, and we hope you continue staying with us.
6/10 Okay
Monica J
14 Apr 2024
Poor maintenance service
Monica J
Stayed 3 nights in Apr 2024
Response from Patricia on 16 Apr 2024
Thank you for taking the time to share your feedback regarding your most recent stay at the Hyatt Place Jacksonville Airport. I am sorry to hear about your disappointing experience with us. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. We hope to have you here again.