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Reviews of Home2 Suites by Hilton Jacksonville Airport

3 out of 5
Home2 Suites by Hilton Jacksonville Airport
13475 Ranch Road, Jacksonville, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 419 out of 671 reviews" "
Rating 8 - Good. 122 out of 671 reviews" "
Rating 6 - Okay. 58 out of 671 reviews" "
Rating 4 - Poor. 37 out of 671 reviews" "
Rating 2 - Terrible. 35 out of 671 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jackie

Liked: Cleanliness, property conditions & facilities
I asked about discount and I was told that because I booked through a private vendor there was nothing to be done. Interesting.
Stayed 1 night in May 2024

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent
Stayed 1 night in May 2024

10/10 Excellent

SANJEEV KUMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at the counter were very professional and helpful.
Stayed 2 nights in Apr 2024
Response from Marc on 9 May 2024
It's great to hear you had a positive experience at the hotel. Providing feedback helps hotels improve their services, so it's valuable for both guests and the hotel staff. If you have any more feedback or need assistance with anything else, feel free to let me know

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect family size unit and close enough to the pier.
Stayed 1 night in Mar 2024
Response from Marc on 9 May 2024
It's great to hear you had a positive experience at the hotel. Providing feedback helps hotels improve their services, so it's valuable for both guests and the hotel staff. If you have any more feedback or need assistance with anything else, feel free to let me know!

10/10 Excellent

Imani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it very clean everyone was extremely helpful
Stayed 1 night in Mar 2024
Response from Marc on 9 May 2024
It's great to hear you had a positive experience at the hotel. Providing feedback helps hotels improve their services, so it's valuable for both guests and the hotel staff. If you have any more feedback or need assistance with anything else, feel free to let me know!

6/10 Okay

Frank G.

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First night we we see a 430 wake up call we did not ask for it, but the phone rang twice answered it and it was a wake up call that we did not request
Stayed 2 nights in Apr 2024

8/10 Good

Shao

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. The room was ok with some door entrance installation issue. Had to open the door upwards.
Stayed 1 night in Apr 2024
Response from Marc on 9 May 2024
It's great to hear you had a positive experience at the hotel. Providing feedback helps hotels improve their services, so it's valuable for both guests and the hotel staff. If you have any more feedback or need assistance with anything else, feel free to let me know!

10/10 Excellent

Zhanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Apr 2024

8/10 Good

Ashleigh

Liked: Cleanliness, staff & service
Awesome spot
Stayed 1 night in Feb 2024

10/10 Excellent

Jamie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite comfy and the staff was very accommodable. There is nothing bad I can say about my experience.
Stayed 2 nights in Mar 2024
Response from Marc on 9 May 2024
It's great to hear you had a positive experience at the hotel. Providing feedback helps hotels improve their services, so it's valuable for both guests and the hotel staff. If you have any more feedback or need assistance with anything else, feel free to let me know!

6/10 Okay

Teressa

Travelled with family
Liked: Cleanliness, staff & service
Nice clean roomscand lobby. The only issue was no hot water for entirety of the stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Yinping

Very nice
Stayed 1 night in Apr 2024

10/10 Excellent

Artliz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always have great experiences in the home2 hotels!
Stayed 2 nights in Apr 2024
Response from Marc on 9 May 2024
vIt's great to hear you had a positive experience at the hotel. Providing feedback helps hotels improve their services, so it's valuable for both guests and the hotel staff. If you have any more feedback or need assistance with anything else, feel free to let me know!

6/10 Okay

SAKHORN

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Waffles at breakfast were delicious!
Stayed 2 nights in Apr 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints! Very nice
Stayed 1 night in Mar 2024

10/10 Excellent

William, Simpsonville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival we were greeted by a friendly front desk staff. The room was great! Comfortable bed, huge shower, big fridge and kitchen area. We will definitely be seeking these hotels out for future stays!
Stayed 1 night in Mar 2024
Response from Marc on 9 May 2024
It's great to hear you had a positive experience at the hotel. Providing feedback helps hotels improve their services, so it's valuable for both guests and the hotel staff. If you have any more feedback or need assistance with anything else, feel free to let me know!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle was waiting for us at the airport. Friendly staff, clean room, great breakfast
Stayed 1 night in Mar 2024
Response from Marc on 9 May 2024
It's great to hear you had a positive experience at the hotel. Providing feedback helps hotels improve their services, so it's valuable for both guests and the hotel staff. If you have any more feedback or need assistance with anything else, feel free to let me know!

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property overall was clean and nice also welcoming. The only thing was the breakfast options wasnt the greatest.
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Room was clean and spacious. Bigger than expected. Our flight was canceled and they were able to get us taken care of quickly with no issues, making a tough day better.
Stayed 1 night in Mar 2024
Response from Marc on 9 May 2024
It's great to hear you had a positive experience at the hotel. Providing feedback helps hotels improve their services, so it's valuable for both guests and the hotel staff. If you have any more feedback or need assistance with anything else, feel free to let me know!

8/10 Good

Yolanda M

Business traveller
Sandra was the manager during the night and very accommodating. Hotel was close to restaurants and the airport.
Stayed 2 nights in Mar 2024

2/10 Terrible

Thao

There was no room available
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024

6/10 Okay

Aquilla

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Okay stay
Stayed 2 nights in Mar 2024
Response from Marc on 5 Mar 2024
We sincerely apologize for your disappointing experience during your recent stay with us. We are committed to providing exceptional service, and it is disheartening to hear that we fell short of your expectations. Your feedback is invaluable to us, and we will address the issues you raised to ensure they are not repeated in the future. We would love the opportunity to make it right for you on your next visit. Please feel free to reach out to us directly so we can discuss your concerns further. Thank you for bringing this to our attention.

10/10 Excellent

john

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jan, Gainesville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our group rented 4 separate rooms and each family was very happy with their stay! Would definitely stay again and are considering this hotel chain for our next visit in another city.
Stayed 1 night in Feb 2024

8/10 Good

Alison

Stayed 1 night in Feb 2024

8/10 Good

Allyse

Liked: Cleanliness, staff & service, property conditions & facilities
Needless $75 hold on my card. Small walk in shower. Despite me having a DND sign on my door, maintenance was insistent on coming in to glance at the breaker box on the wall. Otherwise a good stay. Tv is the size of a postage stamp too. Smelled like weed in the hallway on Saturday night
Stayed 3 nights in Feb 2024
Response from Marc on 5 Mar 2024
We sincerely apologize for your disappointing experience during your recent stay with us. We are committed to providing exceptional service, and it is disheartening to hear that we fell short of your expectations. Your feedback is invaluable to us, and we will address the issues you raised to ensure they are not repeated in the future. We would love the opportunity to make it right for you on your next visit. Please feel free to reach out to us directly so we can discuss your concerns further. Thank you for bringing this to our attention.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of the best times. And I have stayed there many times.
Stayed 1 night in Feb 2024

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 1 night in Feb 2024

10/10 Excellent

Devon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and good service
Stayed 1 night in Jan 2024

8/10 Good

Tracy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Only bad thing was the internet was out, so no WiFi or TV streaming
Stayed 1 night in Jan 2024
Response from Marc on 5 Mar 2024
We sincerely apologize for your disappointing experience during your recent stay with us. We are committed to providing exceptional service, and it is disheartening to hear that we fell short of your expectations. Your feedback is invaluable to us, and we will address the issues you raised to ensure they are not repeated in the future. We would love the opportunity to make it right for you on your next visit. Please feel free to reach out to us directly so we can discuss your concerns further. Thank you for bringing this to our attention.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful friendly staff with comfortable stay
Hotel was clean and comfortable along with friendly staff. No complaints. I read reviews prior to our trip with complaints about the ACs not working well. Ours was not working well so I called and maintenance came within a few minutes to fix. We left for the day and came back to a working AC that froze the room just the way we like it. The front desk was very helpful with any questions and helped with anything we needed assistance with.
Stayed 2 nights in Jan 2024

2/10 Terrible

Bernice

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prepaid for room and no room available.
We purchased a room and my employee showed up and they said they had no rooms available, Very frustrating and disappointed. Would not recommend this hotel
Stayed 1 night in Jan 2024
Response from Marc on 5 Mar 2024
We sincerely apologize for your disappointing experience during your recent stay with us. We are committed to providing exceptional service, and it is disheartening to hear that we fell short of your expectations. Your feedback is invaluable to us, and we will address the issues you raised to ensure they are not repeated in the future. We would love the opportunity to make it right for you on your next visit. Please feel free to reach out to us directly so we can discuss your concerns further. Thank you for bringing this to our attention.

6/10 Okay

Jessica

Stayed 1 night in Jan 2024

10/10 Excellent

Darleen

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient from JAX
Stayed 1 night in Jan 2024

10/10 Excellent

Avinash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Véry clean
Stayed 1 night in Jan 2024

6/10 Okay

Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was good but we had a cockroach in our room! On the wall! Something was leaking not sure if it was the fridge or the tub? I had to put towels all over. The location was close to our destination and the room was ok for a family of 5. The breakfast was bad. The coffee has no flavor, water down. The omelette seemed from the frozen section, not good . The jimmy sandwich was good. The only good thing was the waffle maker. The fire pit in the front was hit!
Stayed 1 night in Dec 2023

10/10 Excellent

ThuyTrang, Chesterfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks pretty and warm welcome. Love the fireplace seating in front of the hotel.
Stayed 1 night in Dec 2023