Exterior
Check availability

Reviews of Holiday Inn Express Jacksonville South Bartram Prk, an IHG Hotel

2.5 out of 5
Holiday Inn Express Jacksonville South Bartram Prk, an IHG Hotel
13934 VILLAGE LAKE CIRCLE, Jacksonville, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 512 out of 691 reviews" "
Rating 8 - Good. 114 out of 691 reviews" "
Rating 6 - Okay. 26 out of 691 reviews" "
Rating 4 - Poor. 15 out of 691 reviews" "
Rating 2 - Terrible. 24 out of 691 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, Great condition, very clean & nice.I had a great time.
Stayed 3 nights in May 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 4 nights in May 2024

10/10 Excellent

Alejandrina, Suwanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good costumers service. S.
Stayed 2 nights in Mar 2024
Response from Chris - Front Desk Supervisor on 27 May 2024
Thank you for your feedback.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Yvette

Travelled with family
Liked: Cleanliness, staff & service
The breakfast was very good. The room was clean but with older furniture carpet.
Stayed 1 night in May 2024
Response from Chris - Front Desk Supervisor on 26 May 2024
Thank you for your feedback.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay! Walls are thin like every other newer hotel but no issues whatsoever.
Stayed 4 nights in May 2024
Response from Chris - Front Desk Supervisor on 26 May 2024
Thank you for your feedback.

10/10 Excellent

They

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chris - Front Desk Supervisor on 26 May 2024
Thank you for your feedback.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable atmosphere .
Stayed 4 nights in May 2024
Response from Chris Front Desk Supervisor on 24 May 2024
Thank you for your feedback.

8/10 Good

B

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located in a beautiful area. Housekeeping is wonderful and the little Spanish woman at the breakfast area is such a sweetheart…I forgot her name. Very quiet I enjoyed every minute of my stay!!
Stayed 4 nights in May 2024
Response from Chris - Front Desk Supervisor on 21 May 2024
Thank you for your feedback.

10/10 Excellent

E Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility... would certainly book again.
Stayed 4 nights in May 2024
Response from Chris - Front Desk Supervisor on 20 May 2024
Thank you for your feedback.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the lake with roundabout sidewalk and fountain for AM/PM walks. Great facility staff.
Stayed 2 nights in May 2024
Response from Chris - Front Desk Supervisor on 19 May 2024
Thank you for your feedback.

6/10 Okay

robin

Liked: Staff & service
Carpet was dirty. Needs updating. Didn’t like shower curtain
Stayed 3 nights in May 2024
Response from Chris - Front Desk Supervisor on 19 May 2024
Thank you for your feedback.

8/10 Good

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, friendly service and affordable pricing is why I would recommend this hotel.
Stayed 2 nights in May 2024
Response from Chris - Front Desk Supervisor on 20 May 2024
Thank you for your feedback.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, super friendly, accommodating staff, reasonably priced, surrounded by any kind of store you would ever need…what more could you want
Stayed 1 night in May 2024
Response from Chris - Front Desk Supervisor on 17 May 2024
Thank you for your feedback.

10/10 Excellent

Dennis, Jupiter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and kind.
Stayed 2 nights in May 2024
Response from Chris - Front Desk Supervisor on 16 May 2024
Thank you for your feed back.

10/10 Excellent

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. Services excellent. Rooms were clean, bright and colorful. Breakfast was well prepared, many options
Stayed 1 night in May 2024
Response from Chris - Front Desk Supervisor on 15 May 2024
Thank you for your feedback.

10/10 Excellent

Andrea

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Property was nice and clean
Stayed 2 nights in May 2024
Response from Chris - Front Desk Supervisor on 15 May 2024
Thank you for your feedback.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean very nice staff
Stayed 3 nights in May 2024
Response from Chris - Front Desk Supervisor on 14 May 2024
Thank you for your feedback.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great , very clean and super friendly staff.
Stayed 4 nights in May 2024
Response from Chris - Front Desk Supervisor on 14 May 2024
Thank you for your feedback.

10/10 Excellent

Patricia, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Property was clean, quiet, conveniently located to lots of shopping & dining options, was conveniently located to both venues we were attending concerts at & to St Augustine where we met family for a night out! They also offered a great breakfast, had all the amenities you would need & the staff was very friendly! Cons: I drive a larger pickup truck & parking was a challenge when getting in late after going out all 3 nights we were there. We parked on the street in front of the property as there were semis & box trucks parked out there. Also, it was disappointing to see only 2 lounge chairs at the pool. Our first visit to the pool there was one other woman there using a lounge chair. My husband had to sit up in one of only 3 patio chairs that were by the pool. Doesn’t make for a relaxing day at the pool. Luckily, there were no other visitors on our second visit. If anyone had come after us, I would’ve felt guilty using the only 2 lounge chairs there! The addition of maybe 6 more lounge chairs would be a great addition to the pool area. All in all, we had a great stay at a great price & if my travels bring me to this area again, I’d definitely stay here!
Stayed 3 nights in May 2024
Response from Chris - Front Desk Supervisor on 19 May 2024
Thank you for your feedback. I will get with management to see about getting more lounge chairs at pool.

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely nice and clean! This is my second time at the hotel and will definitely be back!
Stayed 1 night in May 2024
Response from Chris - Front Desk Supervisor on 13 May 2024
Thank you for your feedback.

10/10 Excellent

Jeanne, lantana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to I 95, close to shopping and restaurants. Clean rooms. Friendly staff. Very reasonable prices.
Stayed 2 nights in May 2024
Response from Chris - Front Desk Supervisor on 13 May 2024
Thank you for your feedback.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complementary Coffey should be checked and remade as needed. Other than that everything was great
Stayed 5 nights in Apr 2024
Response from Chris - Front Desk Supervisor on 12 May 2024
Thank you for your feedback.

10/10 Excellent

Kevin, Tamarac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chris - Front Desk Supervisor on 13 May 2024
Thank you for your feedback.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente !!!
Stayed 2 nights in May 2024
Response from Chris - Front Desk Supervisor on 11 May 2024
Thank you for your feedback.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and friendly staff
Stayed 6 nights in May 2024
Response from Chris - Front Desk Supervisor on 11 May 2024
Thank you for your feedback.

10/10 Excellent

Richard

Business traveller
Liked: Amenities
Great staff. Very friendly.
Stayed 4 nights in May 2024
Response from Chris - Front Desk Supervisor on 10 May 2024
Thank you for your feedback.

10/10 Excellent

Derrick

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Chris - Front Desk Supervisor on 10 May 2024
Thank you for your feedback.

10/10 Excellent

L

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most accomodating staff at the front desk -ever. Kari & Chris went over & above during a difficult family medical situation where we needed help booking rooms, canceling rooms & finding space at another hotel due to HE being full. The housekeeping staff was also friendly & helpful. Hotel was clean & breakfast was great. Highly recommend!
Stayed 1 night in May 2024
Response from Rick on 8 May 2024
Thank you so much for your kind words regarding Kari & Chris. I will definitely share your comments with them. I pray your medical family situation continues to be uplifting.

8/10 Good

Courtney

Stayed 1 night in May 2024
Response from Chris - Front Desk Supervisor on 27 May 2024
Thank you for your feedback.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in May 2024
Response from Chris - Front Desk Supervisor on 6 May 2024
Thank you for your feedback.

10/10 Excellent

Kimberly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful no one was rude and they respected us
Stayed 2 nights in May 2024
Response from Chris - Front Desk Supervisor on 5 May 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Rosemarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect! Dining and supermarket is in walking distance. A beautiful lake across the street made evening walks enjoyable. The only complaint i have is the trucks that would park taking up 4 or more parking spaces. Other than that, we loved our stay.
Stayed 4 nights in Apr 2024

10/10 Excellent

Cecile

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly & efficient The property was spotless, and was continually being cleaned. Kari & Chris at the front desk were so professional and kind. Hand sanitizer was at each elevator as well as inside each elevator. This property was beautifully decorated and was the quality of a 5 star property.
Stayed 2 nights in May 2024

10/10 Excellent

Kelley or James

Liked: Cleanliness, staff & service, property conditions & facilities
Stay here frequently and staff is always nice and rooms are clean. The area is convenient to shops, restaurants and the expressway.
Stayed 2 nights in Apr 2024

10/10 Excellent

Diana, Easton

Stayed 1 night in May 2024
Response from Chris - Front Desk Supervisor on 22 May 2024
Thank you for your feedback.

6/10 Okay

candan, Levıttown

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Hair was on the towels and bad sheets
Stayed 7 nights in Apr 2024
Response from Chris - Front Desk Supervisor on 30 Apr 2024
Thank you for your feedback. I will share this information with the Housekeeping manager.

10/10 Excellent

Murat, Lindenhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Chris - Front Desk Supervisor on 1 May 2024
Thank you for your feedback.

10/10 Excellent

Eduardo M.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff courtesy and cleanliness
Stayed 2 nights in Apr 2024
Response from Chris - Front Desk Supervisor on 30 Apr 2024
Thank you for your feedback. We are glad you enjoyed your stay with us.

8/10 Good

Bridgett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. The bathroom was also modern and spacious. Breakfast was very good. Great stay.
Stayed 1 night in Apr 2024
Response from Chris - Front Desk Supervisor on 29 Apr 2024
Thank you for your feedback.

10/10 Excellent

RODNEY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and family oriented
Stayed 2 nights in Apr 2024
Response from Chris - Front Desk Supervisor on 27 Apr 2024
Thank you for your feedback. We try to make everyone feel like family.

10/10 Excellent

Susan, Covina

Liked: Cleanliness, staff & service, property conditions & facilities
While I was there I always heard the staff say “no problem” to any guest request, and did so with a smile. I was very impressed with the staff and the hotel. I will definitely stay here when the opportunity comes up again.
Stayed 2 nights in Apr 2024
Response from Chris - Front Desk Supervisor on 25 Apr 2024
Thank you for sharing your experience.We hope to see you again.

10/10 Excellent

mariusz

Travelled with family
Liked: Cleanliness, amenities
Nice
Stayed 4 nights in Apr 2024
Response from Chris - Front Desk Supervisor on 24 Apr 2024
Thank you for your feedback.

8/10 Good

Hannah

Travelled with partner
Liked: Staff & service, amenities
Hotel staff was accommodating and the breakfast was good but i couldnt recommend this place to much. Bed itself had yellow spots on it, the shower needs redoing and the pretty big gap under the door doesn't help privacy
Stayed 2 nights in Apr 2024
Response from Chris - Front Desk Supervisor on 22 Apr 2024
Thank you for your feedback. We will look into these issues.

10/10 Excellent

Dan

Travelled with partner
Very nice staff
Stayed 1 night in Apr 2024
Response from Chris - Front Desk Supervisor on 22 Apr 2024
Thank you for your feedback.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024
Response from Chris - Front Desk Supervisor on 21 Apr 2024
Thank you you for your feedback.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fine
Stayed 1 night in Apr 2024
Response from Chris - Front Desk Supervisor on 21 Apr 2024
Thank you for your feedback.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean. The employees were also friendly. Last time I was in town, I stayed at the Hampton nearby and this property was much better. Thank you.
Stayed 2 nights in Apr 2024
Response from Chris - Front Desk Supervisor on 20 Apr 2024
Thank you for your feedback. We do work very hard at making your stay better than any where else. We look forward to seeing you again in the future.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Nice breakfast. Good location
Stayed 1 night in Apr 2024
Response from Chris Front Desk Supervisor on 17 Apr 2024
Thank you for your feedback.

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay . Great staff , great breakfast. Nice clean room . Would definitely come back
Stayed 2 nights in Apr 2024
Response from Chris - Front Desk Supervisor on 16 Apr 2024
Thank you for your feedback.