4/10 Poor
Karen, Cumming
Travelled with family
28 May 2024
Disliked: Staff & service, amenities
I had reservations for 2 night stay and booked a handicap assessable room. Upon arrival was informed that the previous occupant had damaged the room and it was under maintenance with no other assessable room available. We weee give a regular room instead. We booked the assessable room for safety reasons that are not available in the regular rooms.
The breakfast was so pot that we chose to eat elsewhere. The coffee was not drinkable because of the water. Upon checking out we were finally told that the water was due to some issue with the city water. They should have told us that upon check in. Upon checking out we were also told that no compensation could be give beyI had booked through Expedia rather than directly through the hotel itself. Will not stay here again.
The water in the hotel was brown and gross. Upon checking ou
Karen
Stayed 2 nights in May 2024