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Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
1800 Poker Street, Jackpot, NV

Reviews

7.4

Good

Rating 10 - Excellent. 309 out of 1001 reviews" "
Rating 8 - Good. 305 out of 1001 reviews" "
Rating 6 - Okay. 185 out of 1001 reviews" "
Rating 4 - Poor. 109 out of 1001 reviews" "
Rating 2 - Terrible. 93 out of 1001 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Bill

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you just want a bed for the night, it is ok. Overall it is like a 3rd world economy hotel.
Stayed 1 night in May 2024

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Xenia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

2/10 Terrible

Mary

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No signage with new name. Run down, toilet seat stained, Paint mess and bath air loud, noisy, dirty. Minimal breakfast options.
Stayed 1 night in May 2024

8/10 Good

monica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is simple but clean and has a fridge, coffee pot and microwave. Love that it is pet friendly and there is plenty of parking for our moving van towing a car.
Stayed 1 night in May 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Lounge and casino are no longer is closed at this location
Stayed 1 night in May 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Adelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique. Good price.
Stayed 1 night in May 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property I think has been bought out. The new owners seem to want to make a go of it. They try very hard to make your stay an enjoyable one. At check in and breakfast they were very accommodating and willing to please. We were only there for one evening but would definitely come back as we enjoyed it and were very reasonably priced. No complaints.
Stayed 1 night in May 2024

4/10 Poor

Tina

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
The service was wonderful and friendly. A clean comfortable room
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very friendly and helpful. It was a pleasant stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Corrine

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Cami was very welcoming. We arrived late and left early. So the price was right and the kingsize bed was good after 16 hours in the car. They welcomed our dog, for a 15 dollar pet fee. It is an old West Star Casino hotel but the casino is now closed. So it was a nice and quiet sleep just far enough off the highway.
Stayed 1 night in Apr 2024

10/10 Excellent

Dennis, Everett

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was amazing and went out of his way to make me feel welcomed
Stayed 1 night in Apr 2024

8/10 Good

Mary

Travelled with family
The desk clerk was delightful.
Stayed 2 nights in Apr 2024

6/10 Okay

Gary

Low water pressure in bathroom.
Stayed 1 night in Apr 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk night staff was amazing with getting me checked in. Rooms are clean and cozy. The Econolodge branding isn't very prominent (neon sign says West Star) but with GPS it was easy to find.
Stayed 1 night in Apr 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
The manager of this property went out of his way to accommodate my stay. His hospitality, generosity and kindness absolutely made my day. The property itself isn't much to write home about...but I've already told my friends and family the story. Would absolutely book again.
Stayed 1 night in Apr 2024

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for the price. Room was clean.
Stayed 1 night in Apr 2024

8/10 Good

Carmie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Staff very friendly and helpful.
Stayed 2 nights in Apr 2024

4/10 Poor

Steve

Disliked: Cleanliness, property conditions & facilities
Although the staff was very nice, the property was outdated, old, and I don’t think the staff had any idea how to run the place. Respectfully, they were very nice, I was unable to check out in am, no one around and overall not impressed.
Stayed 1 night in Apr 2024

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Akash

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and went above and beyond for our needs!
Stayed 1 night in Apr 2024

6/10 Okay

Gerard

it was okay
Stayed 1 night in Mar 2024

2/10 Terrible

Corey

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in, we were given rooms that were not clean. One room had beds that were not made and dirty towels on the floor of the bathroom. The second room had stains all over the floor and the bedding was stained with wear. Elevator moves while doors were open and the ice machine wasn't working. No TV reception and cable/sat is not an option. Staff was argumentative and refused a refund. We did not stay, and when taking a picture of the check-in form that was on the counter for all guest to see, clerk threatened to call the police. Stayed in Twin Falls instead.
Stayed 1 night in Apr 2024

10/10 Excellent

Laquan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for price
Stayed 1 night in Apr 2024

6/10 Okay

Terry

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs updates
Stayed 1 night in Mar 2024

8/10 Good

Cosmin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Front desk exceptional, kept the breakfast area open for an extra half hour so I can eat before leaving.
Stayed 1 night in Apr 2024

8/10 Good

DONNA

Liked: Cleanliness, staff & service
Great for the price!
Stayed 1 night in Apr 2024

6/10 Okay

joanne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very accommodating. What I didn't like -- we reserved a king bed standard but they didn't have one so charged us for an upgrade to a balcony room that did have a king. Otherwise for the same price as we had paid he would have given us two queen beds - not what we had reserved. They are new owners but have a LOT to learn about hotel management. No restaurant and no casino. Not good.
Stayed 1 night in Apr 2024

8/10 Good

Tom

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Working at small improvements. Rooms were spacious and clean.Under new management. Good place for the money.
Stayed 1 night in Apr 2024

8/10 Good

Sonya

Stayed 1 night in Mar 2024

8/10 Good

David, Snohomish

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman who checked me in last night and I saw early this morning at the front desk was very helpful and very good at his job.
Stayed 1 night in Mar 2024

6/10 Okay

Kelly

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia, Everson

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very helpful and friendly. They were very accommodating!!
Stayed 1 night in Mar 2024

8/10 Good

CYNTHIA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good value for a no frills hotel. Could have used more than two towels. Staff was very friendly
Stayed 1 night in Mar 2024

6/10 Okay

Brent

Travelled with partner
Liked: Staff & service
This property is as others have mentioned is a basic hotel. Our room was clean and comfortable. our bed was a king sized bed and was comfortable. I have stayed in worse for sure. My interaction with the front desk was positive. What I didn’t like? I suggested to management that stained furniture should be cleaned and stained towels should never be left for guests. These two items are the only thing we found difficult to see not being looked after. For the price point we were okay with the property. One other point, the name on the hotel signage was not the Econolodge and it was a bit of a challenge to find. Better signage on the highway and change the signage on the building would be helpful.
Stayed 1 night in Mar 2024

8/10 Good

Cassie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredibly helpful in checking in, it was nice and quiet. Good nights sleep for the price. Would stay again.
Stayed 1 night in Mar 2024

2/10 Terrible

David & Barbara

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property signage did not indicate that it was the Econo Lodge. A piece of paper tapped to font in door said the name of hotel. Our room smelt damp and had a chemical smell. Casino is closed Restaurant is closed We did not stay, looked at the room and said we were going somewhere else. Not as advertised at all. Website should be updated to show it as it is now. EXPEDIA your Company should know these things and stop advertising this hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Russell

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old and gross bedding sticky to touch, burns in furniture and on rug in non smoking room took front desk 3 times to make key. Did not stay paid for another hotel
Stayed 1 night in Mar 2024

10/10 Excellent

yuleni

Stayed 1 night in Mar 2024

4/10 Poor

Shanna

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kathleen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was efficient & professional. Breakfast options were great. Love the waffles, coffee & cereal. I always travel w/ fruit so perfecto. And thank you for allowing our pets to stay w/ us too!!
Stayed 2 nights in Mar 2024

4/10 Poor

Joyce

Travelled with partner
Disliked: Staff & service, amenities
Lack of towels in room. No one at front desk without making a phone call.
Stayed 1 night in Mar 2024

2/10 Terrible

mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor signage to find this property. Finally saw a printed piece of paper on the door that said Econolodge. There was no attendant at front desk upon arrival around 6 pm. I think I woke him up when I rang the buzzer. Room was is poor condition and terribly run down. No wash clothes and hand towels. Mirror spotted with splash, dirty furniture. We didn’t even shower before leaving. Complementary breakfast was to open at 6:30, they didn’t open till around 7:30. Will never be back!!
Stayed 1 night in Mar 2024

4/10 Poor

Marisol

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated, hole in the carpet , hair in the sheets giving the shinning vibes. We couldn’t get out of there fast enough
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
We are soory for the inconvenience caused , we are strive to do better in future