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Reviews of Max Hotels Jabalpur

3 out of 5
Max Hotels Jabalpur
Multi Functional Complex, Railway, Station Compound, Near Platform 4/6, Jabalpur

Reviews

4.8
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 2 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

7.0/10

Cleanliness

5.0/10

Staff & service

4.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Santosh

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The location is good being next to the Railway Station. But hotel looks very ordinary. It’s definitely not worth the money.
Stayed 1 night in Jan 2020
Response from Guests Relation Executive on 7 Jan 2020
Dear Guest, Greetings from Hotel Polo Max, Jabalpur ! Thank you for choosing to stay with us among your many lodging options. We appreciate your willingness to share your feedback. Providing efficient and friction-less experiences for our guests is our goal, and I am glad that you found our location convenient and our room amenities and room size adequate. I am so sorry though that the experience wasn't exceptional. We take feedback seriously, and I'll inform our hotel management team to review your remarks as a reference for necessary improvements, so we can provide a better experience in the future. Again, thank you for your comments, and for choosing to stay with us. I hope that we can win your heart back and try us again. With Best Regards, Guests Services Desk

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities
Very poor location as if we are sleeping on platform
Stayed 1 night in Nov 2019
Response from Guests Relation Executive on 6 Jan 2020
Dear Guest, Greetings from Polo Max Jabalpur ! Thank you for choosing to stay with us among your many lodging options. We appreciate your willingness to share your feedback. Providing efficient and friction-less experiences for our guests is our goal. I am so sorry though that the staying experience wasn't exceptional. We take feedback seriously, and I'll inform our hotel management team to review your remarks as a reference for necessary improvements, so we can provide a better experience in the future. Again, thank you for your comments, and for choosing to stay with us. I hope that we can win your heart back and try us again. Thanks and Regards, Guest Services Desk

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was difficult to choose a hotel in Jabalpur as most hotels had low ratings. This one looked ok online. When we got there, the staff were unorganized or at least confused. When they finally took us to our room, the room was open, there was already a staff person there and the TV was on. The place was noisy, it seemed there was a wedding. The door chain lock was broken. One hour or so later they called to ask about our room service which we hadn't ordered. And then one hour after we went to bed a staff person entered our room! We felt unsafe and requested the chain lock to be fixed. They were very apologetic and the next day they tried to explain that there was a confusion, they thought that someone had requested housekeeping, which by no means explains why the person would just open the room. They didn't seem malicious just extremely confused. Oh, and there was no warm water, barely lukewarm. Yes, the room was clean but that's about it.
Stayed 1 night in Nov 2017
-Dear sir Thank you for choosing Polo Max, as a venue for your recent visit. We are glad that you liked the rooms of our Hotel. We apologize for the inconvenience you faced during your stay, we can assure you that this is not the norm of our hotel. We have shared your feedback with the concerned department for correctional measures. We solicit your support and request you to continue to patronise our services in future. Assuring you of our best attention always. We truly value your opinion and we look forward to welcoming you back to our hotel in future. Warm Regards, Guest Services

8/10 Good

Ajay

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2017
Dear Guest, Thank you for giving us a good ratings. We appreciate the time you took to share them with us on EXPEDIA. It is great to know that you have enjoyed your stay with us. We are happy that we are able to live upto your expectation. Thank you for choosing Polo Max. We value your patronage and look forward to welcome you back. Warm Regards, Guest Services