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Reviews of Hotel Samrat

3 out of 5
Hotel Samrat
Russel Chowk, Napier Town Jabalpur, Jabalpur

Reviews

4.0
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 3 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

4.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

4/10 Poor

Animesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely bad and unhygienic
Stayed 1 night in Aug 2021
Response from Samrat on 27 Jan 2022
Dear Animesh, We regretfully apologize for the inconvenience you had to face. We will make sure to resolve the cause of this and learn from the mistake that was made and set things right In the pursuit of upgrading our services, we request you to give one more chance to earn you back as a customer

4/10 Poor

vineet, new delhi

Disliked: Property conditions & facilities, room comfort
Hotel staff made false committments.
I was told at the time of check-in that i can check out at 10:30 am. The shift changed and the new staff insisted me to check out at 8 am, without considering what was committed to me by fellow staff earlier
Stayed 1 night in Sep 2018
Response from Samrat on 27 Jan 2022
Dear Vineet, We appreciate your response through a review. We noticed that there were things that you were not comfortable with. As a management we would surely consider your suggestions in the pursuit to upgrade our services, and would request you to give us another chance to provide you with better hospitality.

4/10 Poor

JabalpurRocks, cvg

Liked: Staff & service, property conditions & facilities
I would have rated OK (average) ie you get what you pay for. Facilities, convenience, hotel staff etc is good. My reasons for disappointment : a) I had to change rooms twice in 4 days - plumbing and other issues b) Cleanliness/hygiene an issue - saw a rat in their restaurant c) Took 30 mins to check out because room was booked through expedia - I could have missed my flight !
Stayed 4 nights in Aug 2018
Response from Samrat on 27 Jan 2022
Dear Guest, We deeply regret the inconvenience you faced, although it was due to a temporary cause. We will make sure that we learn from the past mistakes and set things right, we would request you to provide us with a chance to welcome you back with an upgraded guest experience.