3 outdoor pools, pool umbrellas
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Reviews of Azul Ixtapa Grand All Inclusive Suites & Spa

4.5 out of 5
Azul Ixtapa Grand All Inclusive Suites & Spa
Paseo Punta Ixtapa, Lote 2, Zona Hotelera II, Ixtapa, GRO

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1002 reviews" "
Rating 8 - Good. 266 out of 1002 reviews" "
Rating 6 - Okay. 98 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Johanna

Liked: Property conditions & facilities
Beautiful hotel
Stayed 6 nights in Mar 2024
Response from Gerencia de Calidad on 20 May 2024
Estimado cliente, buenos días,Muchas gracias por su visita y tiempo que dedicó en compartir su evaluación, será un placer volverle a recibir en un futuro no muy lejano en esta su casa, reciba saludos cordiales.Atte.- Departamento de Calidad.

2/10 Terrible

TRACIE

Stayed 2 nights in Apr 2024
Response from Gerencia de Calidad on 29 Apr 2024
Buenos días Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en evaluarnos, nos hubiera gustado mucho saber si hubo alguna situación que no haya sido de su agrado para poder revisarlo y tomarlo en cuenta en la mejora de nuestros servicios, la satisfacción de nuestros clientes es la base del éxito de nuestra empresa, sin embargo esperamos seguir contando con su preferencia en un futuro no muy lejano.CordialmenteDepartamento de Calidad

10/10 Excellent

Amarilis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Hotel is very nice and everyone working there was kind and helpful.
Stayed 6 nights in Mar 2024
Response from Departamento de Calidad on 6 Apr 2024
Good morning Dear Client, We very much appreciate your visit and valuable time that you dedicated to sharing your comment and evaluation. We are very pleased to know that you enjoyed an excellent stay at our hotel. It will be a pleasure to receive you and serve you again in this your home. Please receive a cordial greeting.Atte.- Quality Department

8/10 Good

amanda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros: The property is beautiful and very well maintained, rooms were clean and staff was very attentive and kind. The food was very good and so were the drinks, bartenders were amazing and service in the restaurants was excellent. The views on the beach and from the infinity pool are spectacular. Can’t beat the sunsets in Ixtapa. It’s a short walk to the pier where there are shops and water taxis over to Isla Ixtapa. The coffee bar was a nice treat and the lady working there was always so kind. Cons: I will preface this by saying; We went during Holy Week and it was very crowded. You had to get a chair by 7am or there was nowhere to sit. However I feel this would be the situation at any resort during such a busy week. You also had to get in a line by 8am to get a reservation for dinner. All of the hot tubs on the property are adult only and they never opened the swim up bar while we were there - those were two amenities that I specifically looked for when I booked the trip. We went over to the sister resort a few times to use the swim up bar but the chair situation existed there as well. It also is less Americanized than other resorts I’ve been to and this isn’t necessarily a con, my kids got to experience a lot of Spanish and understand what it feels like to actually be in a foreign country. However none of the activities were translated to English which made it hard for them to participate.
Stayed 6 nights in Mar 2024
Response from Departamento de Calidad on 3 Apr 2024
Good morning Dear Customer;We greatly appreciate your visit and the valuable time you spent sharing your experience at our hotel. We will gladly take into account the comments you make so that your next vacation is more pleasant than the current one. It will be a pleasure to continue having your preference.CordiallyQuality Department

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff, facilities, food and amenities are excellent. The setting is spectacular and the friendliness and helpfulness of all the employees made for a most enjoyable experience.
Stayed 7 nights in Mar 2024
Response from Departamento de Calidad on 1 Apr 2024
Good afternoon Dear Client;We greatly appreciate his visit and valuable time that he dedicated to sharing his comments and evaluations with us. It will be a pleasure to receive and serve you again in this your home. Please receive a cordial greeting.Atte.- Quality Department

10/10 Excellent

DEREK

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 12 nights in Dec 2023
Response from Departamento de Calidad on 21 Mar 2024
Good morning Dear Customer;Thank you very much for his visit and valuable time that you dedicated to sharing your comments and evaluations, it will be a pleasure to continue having his preference in the not too distant future in this your home.CordiallyQuality Department

4/10 Poor

pepe

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't go to the massage and mi mini bar was filled twice in 5 days.
Stayed 5 nights in Mar 2024
Response from Departamento de Calidad on 15 Mar 2024
Buenas tardes Estimado Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su experiencia, nos hubiera gustado mucho nos diera a conocer estas observaciones durante su estancia para poder solucionarlas de manera oportuna, de antemano le ofrecemos una sincera disculpa y lo invitamos a regresar nuevamente a esta su casa, reciba un cordial saludo.Atte:- Departamento de Calidad

8/10 Good

BEVERLEY

Liked: Cleanliness, property conditions & facilities
As usual there are a number of staff that do not speak English and do not even try. The rest of the staff are 5 star. If there is a billing problem no one knows who is in charge and run for cover. The front office staff cannot come to a solution that is fair to all.
Stayed 2 nights in Mar 2024
Response from Departamento de Calidad on 13 Mar 2024
Good morning Dear Customer;We very much appreciate your visit and the valuable time you spent sharing your experience and evaluation with us. We informed you that your observations will be taken into account to improve the language of our collaborators and the billing process. It will be a pleasure to continue counting on your preference in a not too distant future in this your house, receive a cordial greeting.

8/10 Good

Timothy Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Departamento de Calidad on 2 Mar 2024
Buenos días Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort.
Stayed 9 nights in Feb 2024
Response from Departamento de Calidad on 28 Feb 2024
Good afternoon Dear Client;We greatly appreciate your visit and the valuable time you spent sharing your comment and evaluation with us. It will be a pleasure to welcome you and serve you again in this your home.CordiallyQuality Department

6/10 Okay

Fernando

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Terrible early check policy
Stayed 3 nights in Feb 2024
Response from Departamento de Calidad on 28 Feb 2024
Good afternoon Dear Client;We very much appreciate your visit and valuable time that you dedicated to sharing your evaluation with us. We would have liked you to share a little more of the details of what you did not like so that we could consider it and improve our services. It will be a pleasure to receive you and serve you again on this occasion. home.CordiallyQuality Department

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities
The buffet food was subpar. The specialty restaurants were decent.
Stayed 4 nights in Feb 2024
Response from Departamento de Calidad on 23 Feb 2024
Good morning Dear Customer;We very much appreciate your visit and valuable time that you dedicated to sharing your opinion and evaluation. We would have liked you to approach our Captain of the buffet restaurant so that we could provide you with other food options. It will be a pleasure to receive you and serve you again in this your home.CordiallyQuality Department

10/10 Excellent

Rudy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about the place
Stayed 1 night in Jan 2024
Response from Departamento de Calidad on 20 Feb 2024
Buenos días Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su comentario y valoración, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

6/10 Okay

Erika

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
They advertise as a more adullt resort but there were children on the bar cave in the pool. Also they don’t include a La carte dining every night with your stay and you have to wake up by 8am to reserve your dinner. Very inconvenient
Stayed 3 nights in Feb 2024
Response from Departamento de Calidad on 19 Feb 2024
Good afternoon Dear Client;We very much appreciate your visit and valuable time that you dedicated to sharing your opinion and evaluation. We inform you that our hotels are family-friendly, which is why you were able to observe minors in the areas, but we have exclusive areas for adults only. It will be a pleasure to receive and serve you. again in this his house.CordiallyQuality Department

8/10 Good

BRAYDON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great for our 10 night stay. Waiters and staff were very helpful and kind. Overall great stay!
Stayed 10 nights in Jan 2024
Response from Departamento de Calidad on 12 Feb 2024
Good morning Dear Customer;We very much appreciate your visit and valuable time that you dedicated to sharing your comment and evaluation. We are very pleased to know that you had a very pleasant stay. It will be a pleasure to receive you and serve you again in this your home. Please receive a cordial greeting.Atte.- Quality Department

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onevof the beat place I have been, I been everywhere. My AKA es Mr. WORLDWIDE!
Stayed 6 nights in Feb 2024
Response from Departamento de Calidad on 10 Feb 2024
Good morning Dear Mr. WORLDWIDE;We very much appreciate your visit and the valuable time you spent sharing your review with us. We are very pleased to know that you enjoyed a very pleasant stay. It will be a pleasure to welcome you and serve you again in this home. Please receive a cordial greeting.Atte.- Quality Department

4/10 Poor

PEGGY

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing experience
everything seemed broke. Hot water was out of control. Cooler, not a refrigerator Needed attention twice and died on the last day. coffeemaker had to be replaced twice. The one time we went to Jacuzzi it was turned off. Toilet flushed VERY erratically. A beautiful hotel that just didn't work over a period of eight days. The steak barbeque featured the toughest steak I have ever eaten. The lower-level staff performed excellently, but the farther up the level to management, the incompetence, rose.
Stayed 7 nights in Jan 2024
Response from Departamento de Calidad on 6 Feb 2024
Good morning Dear Customer;We very much appreciate your visit and valuable time that you dedicated to sharing your experience with us. We would have liked to be able to assist you during your stay and provide timely attention to your observations. However, we will be taking them into account to implement corrective actions and improve our services. It will be a pleasure. welcome and serve you again in the not too distant future.CordiallyQuality Department

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to visit
Staff very attentive, friendly and polite, I met up with my family there. This site was very clean and well maintained. Looking forward to another visit.
Stayed 4 nights in Jan 2024
Response from Departamento de Calidad on 1 Feb 2024
Buenos días Estimado Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su comentario y valoración, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Departamento de Calidad on 2 Feb 2024
Buenos días Estimado Cliente;Muchas gracias por su visita y valioso tiempo que dedicó en compartirnos su valoración, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

8/10 Good

MARIA C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024
Response from Departamento de Calidad on 26 Jan 2024
Estimada Maria, buenas tardes,Agradecemos mucho su visita y por tomarse el tiempo que dedicó en darnos su valoración, esperamos poder seguir contando con su preferencia en esta su casa, saludos cordiales.Atte.- Departamento de Calidad.

10/10 Excellent

Yensi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Departamento de Calidad on 22 Jan 2024
Buenos días Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I ever stayed in everyone was great helpful kind. The hotel was exceptionally clean and I just can’t explain how great our experience was here thank you so much
Stayed 2 nights in Jan 2024
Response from Departamento de Calidad on 22 Jan 2024
Good morning Dear Customer;We very much appreciate your visit and valuable time that you dedicated to sharing your comment and evaluation. We are very pleased to know that your stay was excellent. It will be a pleasure to receive you and serve you again in this your home. Please receive a cordial greeting.Atte.- Quality Department

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Views and Friendly Staff
My stay at Azul Grand was just what I needed-a relaxing time in warm weather where I could hear and see the ocean all the time. The staff, to a person, were among the most friendly and helpful I have encountered in my travels. The rooms are large but bare bones, but the incredible deck overlooking the Pacific are a big plus. I was disappointed in the food and the limited reservation options at the restaurants other than the buffet-which was abundant but only ok. I was surprised they didn’t have a manicurist at the spa. The beach area was small and rocky. This is definitely a family oriented resort, so if you are looking for a more adult experience this would not be for you. There is an adult only pool.
Sunset
View from the restaurant
Stayed 6 nights in Jan 2024
Response from Departamento de Calidad on 22 Jan 2024
Good morning Dear Client; We greatly appreciate your visit and the valuable time you spent sharing your comment and evaluation with us. We will be considering and reviewing the suggestions you make. It will be a pleasure to receive you and serve you again in this your home. Please receive a cordial greeting. Atte. - Quality Department

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Departamento de Calidad on 26 Jan 2024
Apreciable Silvia, Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

6/10 Okay

Juan Solís

Stayed 3 nights in Jan 2024
Response from Departamento de Calidad on 29 Jan 2024
Apreciable cliente,Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

10/10 Excellent

Rando

Stayed 4 nights in Jan 2024
Response from Departamento de Calidad on 9 Jan 2024
Buenas tardes Estimado Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

10/10 Excellent

Victor

Stayed 8 nights in Dec 2023
Response from Departamento de Calidad on 9 Jan 2024
Buenas tardes Estimado Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

10/10 Excellent

Najib

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Departamento de Calidad on 9 Feb 2024
Buenos días Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

10/10 Excellent

LIDIA

Stayed 3 nights in Dec 2023
Response from Departamento de Calidad on 26 Dec 2023
Buenos días Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service and beautiful hotel with amazing views. Definitely a beautiful place and recommend!
Stayed 2 nights in Nov 2023
Response from Departamento de Calidad on 8 Dec 2023
Buenos días Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su comentario y valoración, nos complace mucho saber que tuvo una estancia muy placentera, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was best I've had at a resort. Majority of people staying were local to Mexico and cook traditional Mexican food which is all outstanding but if you're looking for Americanized food you'll be disappointed. Most staff speak little English which may present some issue if no one in your party speaks Spanish. Overall my expectations were blown out of the water, really enjoyed the amazing staff, food, drinks and the rest! I was shocked to find Don Julio and Grey Goose among the liqour available to all inclusive and Indio, modello and Victoria among beer options. We'll be returning in the future. They have 3 pools, one adult only, one more geared to kids and an infinity pool overlooking a gorgeous view of the ocean. The hotel killed it in room placements with every room having an amazing view of the ocean from your room. You'd be hard pressed to find a better deal in the area, much higher quality than the sunscape nearby.
Stayed 7 nights in Nov 2023
Response from Departamento de Calidad on 6 Dec 2023
Good afternoon Dear Client;We very much appreciate your visit and the valuable time you spent sharing your experience with us. We are very happy to know that your stay was very pleasant and that we met your expectations. It will be a pleasure to welcome you and serve you again in the not too distant future.CordiallyQuality Department

4/10 Poor

BEVERLEY

Travelled with partner
Liked: Amenities
Disliked: Staff & service
I love the sunsets as everyone was different. I did not enjoy the frustration of the lack of any English . There should be someone in the buffet, fine dining, front desk and room service that has a reasonable amount of English. Usually the adult pool is monitored by a lifeguard to control noise level of heavy drinkers. There were 2 days that we left the pool because of noisy drinkers. I have been going to Azul Grand for 8 years,two times a year and this was the most disappointed we ere.
Stayed 1 night in Dec 2023
Response from Departamento de Calidad on 12 Dec 2023
Good afternoon Dear Client;We very much appreciate your visit and valuable time that you dedicated to sharing your comment and evaluation. We inform you that we will be reinforcing the supervision of all our areas to guarantee the rest and satisfaction of all our clients. We also inform you that we are teaching courses in the English language to all our staff and to be able to guarantee our communication with our foreign tourists, it will be a pleasure to receive and serve you again in this your home.CordiallyQuality Department

10/10 Excellent

Yesenia, Yakima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Departamento de Calidad on 7 Dec 2023
Buenos días Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

4/10 Poor

Carmen Berenice

Stayed 2 nights in Nov 2023
Response from Departamento de Calidad on 5 Dec 2023
Buenas tardes Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

8/10 Good

Carolina, Fontana

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff.
Response from Departamento de Calidad on 5 Dec 2023
Buenas tardes Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su comentario y valoración, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Todo excelente los alimentos muy ricos y el servicio del personal en especial Margarito en el restaurante y armando y Valeriano en el servicio de bar en las albercas ellos hicieron que nuestra estancia fuera muy agradable
Stayed 4 nights in Nov 2023
Response from Departamento de Calidad on 2 Dec 2023
Buenos días Estimado Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su comentario y valoración, haremos extensas sus felicitaciones con todo el personal y en especial a los que hace mención, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

8/10 Good

Evan

Stayed 5 nights in Nov 2023
Response from Departamento de Calidad on 5 Dec 2023
Buenas tardes Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

4/10 Poor

Alexandra, Nanaimo

Liked: Staff & service
Disliked: Cleanliness
Stayed 8 nights in Nov 2023
Response from Departamento de Calidad on 24 Nov 2023
Buenos días Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, nos hubiera gustado saber si hubo alguna situación que no haya sido de su agrado para poderlo revisar y tomar en cuenta para la mejora de nuestros servicios, de antemano le ofrecemos una sincera disculpa y esperamos nos permita recibirle y atenderle nuevamente en esta su casa.CordialmenteDepartamento de Calidad

8/10 Good

Baldemar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and clean. The time to stay late on the pools and outdoor drinks was too limited
Stayed 2 nights in Nov 2023
Response from Departamento de Calidad on 14 Nov 2023
Good afternoon Dear Client;We greatly appreciate your visit and the valuable time you spent sharing your review. It will be a pleasure to welcome you and serve you again in this home. Please receive a cordial greeting.Atte.- Quality Department

10/10 Excellent

María Ivette

Stayed 6 nights in Nov 2023
Response from Departamento de Calidad on 14 Nov 2023
Buenas tardes Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, nos complace mucho saber que tuvo una estancia placentera, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad

4/10 Poor

Marisol

Liked: Cleanliness
No me gusto que mi avión llego temprano y por 20 minutos me regresaron y tube que caminar mucho porqué no hay lugar donde pueda esperar
Stayed 2 nights in Nov 2023
Response from Departamento de Calidad on 11 Nov 2023
Buenos días Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su comentario y valoración, le informamos que los horarios establecidos de acceso a nuestras instalaciones es a partir de las 13:30 pm y de entrega de habitación a partir de las 15:00 pm, lamentamos mucho que su avión halla llegado antes de tiempo, reciba un cordial saludo.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La única cosa que no me gusto fue que no te dejan esperar en área de espera te cobran por llegar un par de horas antes 👎
Stayed 4 nights in Oct 2023
Response from Departamento de Calidad on 9 Nov 2023
Buenos días Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su comentario y valoración, le informamos que en caso de que llegue antes del horario de acceso a nuestras instalaciones contamos con la opción de Early Check In pero este tiene costo adicional, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.

6/10 Okay

MAURICIO

Stayed 2 nights in Nov 2023
Response from Departamento de Calidad on 10 Nov 2023
Buenas tardes Estimado Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, nos hubiera gustado saber si hubo alguna situación que no haya sido de su agrado para poder revisarlo y mejorar nuestros servicios, será un placer recibirle y atenderle nuevamente en esta su casa.CordialmenteDepartamento de Calidad

6/10 Okay

Juan Solís

Stayed 5 nights in Nov 2023
Response from Departamento de Calidad on 29 Nov 2023
Buenos días Estimado Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, nos hubiera gustado saber si hubo alguna situación que no haya sido de su agrado para poder revisarlo y mejorar nuestros servicios, será un placer recibirle y atenderle nuevamente en esta su casa.Cordialmente Departamento de Calidad

6/10 Okay

Ernestina

Travelled with family
Liked: Cleanliness, amenities
Beautiful hotel, just fridge never worked and reservation staff for restaurants not very friendly. Love the staff at the buffet
Stayed 2 nights in Nov 2023
Response from Departamento de Calidad on 7 Nov 2023
Good afternoon Dear Client;We greatly appreciate your visit and the valuable time you spent sharing your comment and rating. We will be reviewing the reason why the minibar was not stocked during the day. It is only stocked once a day, regarding the service in the restaurant reservation area. , we will be notifying the area Manager to improve the attitude and service of the staff, it will be a pleasure to receive and serve you again in this your home, receive a cordial greeting.Atte.- Quality Department.

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great food was good, rooms are really nice and taken care of! Service was also great, beautiful view of the Island Only con was if you would like to be allowed on property before 1:30 pm you have to pay an additional 700 pesos ($45) per person, they basically tell you to leave until 1:30pm or wait out in the hot weather. Expedia did not state this extra charge or was I ever notified while booking
Stayed 2 nights in Oct 2023
Response from Departamento de Calidad on 8 Nov 2023
Good morning Dear Customer;We greatly appreciate his visit and the valuable time he dedicated to sharing his experience with us; We inform you that the access time to the facilities is from 1:30 pm and the delivery of rooms from 3:00 pm, this was notified well in advance to all the agencies that have an agreement with our hotels to inform our mutual clients and avoid disagreements, we offer you a sincere apology in advance, we will continue working as a team to resolve this, it will be a pleasure to have your preference again.CordiallyQuality Department

8/10 Good

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Departamento de Calidad on 30 Oct 2023
Apreciable cliente buenos días, Agradecemos mucho su visita y por tomar de su tiempo en compartir su evaluación, será un placer volverle a recibir nuevamente en esta su casa, saludos cordiales.Atte.- Departamento de Calidad.

6/10 Okay

Donald

Travelled with partner
This is not a 5 star property and I am sure I paid much more than anyone staying there
Stayed 5 nights in Oct 2023
Response from Departamento de Calidad on 23 Oct 2023
Dear client,We very much appreciate your visit and valuable time that you dedicated to sharing your evaluation with us. We would have liked to know if there was any situation that was not to your liking so that we could review and correct it. However, it will be a pleasure to welcome you and serve you again in this your home.CordiallyQuality Department

8/10 Good

Ricardo Alberto

Stayed 5 nights in Sep 2023
Response from Departamento de Calidad on 30 Sept 2023
Buenos días Estimado Cliente; Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, nos complace mucho saber que disfrutaron de un placentero descanso, será un placer recibirle y atenderle nuevamente en esta su casa.CordialmenteDepartamento de Calidad

10/10 Excellent

Nakota

Liked: Cleanliness, staff & service, property conditions & facilities
This place is absolutely amazing. Beautiful sunsets
Stayed 1 night in Sep 2023
Response from Departamento de Calidad on 29 Sept 2023
Good morning Dear Client;Thank you very much for his visit and valuable time that he dedicated to sharing his assessment and comments with us, it will be a pleasure to receive you and serve you again in his house.Cordially Quality Department