We did not get the room we booked (Prime King) and instead got an older queen room. When we asked about moving, the only option was a twin room. Our room was extremely dusty and did not feel clean. The room felt moldy. The shampoo appeared to be a combination of the body wash and conditioner and made our hair oily. The staff was friendly. Overall, they seem understaffed and doing the best they could. The restaurant was also not good due to understaffing issues and the bar had no food service on our last night due to a food shortage.