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Reviews of Mountain Host Motor Inn

2.5 out of 5
Mountain Host Motor Inn
1451 S Stephenson Ave, Iron Mountain, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 224 out of 584 reviews" "
Rating 8 - Good. 239 out of 584 reviews" "
Rating 6 - Okay. 79 out of 584 reviews" "
Rating 4 - Poor. 28 out of 584 reviews" "
Rating 2 - Terrible. 14 out of 584 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jeffrey P

Liked: Cleanliness, staff & service
Ok for the price
Stayed 1 night in May 2024
Response from GM on 7 May 2024
Mr. Jeffery P,Thank you for taking the time to leave us your feedback. Based on your rating, we need to apologize for not providing the best service to you during your visit. We will work very hard to change that if you could give us one more chance during your next visit to the area. Thank you once again for your feedback.GM

8/10 Good

Todd c

Travelled with pets, Travelled with partner
Nice place and location needed some updates and they we’re working on that when we were leaving very nice people and staff I would definitely stay there again
Stayed 1 night in Apr 2024
Response from GM on 7 May 2024
Dear Todd,Thank you for your positive comments. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I hope your next stay is just around the corner. Looking forward to welcoming you back soon. Thank you once again for providing feedback.General Manager

10/10 Excellent

Cliffton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious
Stayed 3 nights in Apr 2024
Response from GM on 7 May 2024
Dear Cliffton,Thank you for your positive comments. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I hope your next stay is just around the corner. Looking forward to welcoming you back soon. Thank you once again for providing feedback.General Manager

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALWAYS incredibly personable, helpful, and just awesome
Stayed 2 nights in Apr 2024
Response from GM on 7 May 2024
Dear Jean,Thank you for your positive comments. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I hope your next stay is just around the corner. Looking forward to welcoming you back soon. Thank you once again for providing feedback.General Manager

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Office ladies are very nice and great with animals!!
Stayed 4 nights in Apr 2024
Response from GM on 7 May 2024
Dear Brandon,Thank you for your positive comments. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I hope your next stay is just around the corner. Looking forward to welcoming you back soon. Thank you once again for providing feedback.General Manager

4/10 Poor

Lexi

Stayed 4 nights in Apr 2024
Response from GM on 7 May 2024
Dear Lexi,Thank you for providing a review. And I apologize for not providing the best experience during your visit. We would like to assure you we will work hard to change this and do our best to provide better service. Please, do give us one more chance to accommodate you on your next visit in the area. Thank you once again for your review.GM

8/10 Good

Mary

Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Dear Mary,Thank you for your positive comments. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I hope your next stay is just around the corner. Looking forward to welcoming you back soon. Thank you once again for providing feedback.General Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice place and the staff was friendly and helpful
Stayed 4 nights in Mar 2024
Response from GM on 29 Mar 2024
Dear Christopher,Thank you for your positive comments. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I hope your next stay is just around the corner. Looking forward to welcoming you back soon. Thank you once again for providing feedback.General Manager

10/10 Excellent

ED

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Great staff. Will definitely stay here again.
Stayed 3 nights in Feb 2024
Response from GM on 5 Mar 2024
Dar ED,Thank you for your positive comments. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I hope your next stay is just around the corner. Looking forward to welcoming you back soon. Thank you once again for providing feedback.General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 5 Mar 2024
Dear James,Thank you for your wonderful review and we are happy to hear that you had a great stay with us. We look forward to hosting you soon. Thanks once again,GM

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
It is a very clean and quiet. I wish breakfast was available until 10:00 am.
Stayed 2 nights in Feb 2024
Response from GM on 5 Mar 2024
Dear Dale,Thank you for your positive comments. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I hope your next stay is just around the corner. Looking forward to welcoming you back soon. Thank you once again for providing feedback.General Manager

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities
The staff was very friendly and the room was clean.
Stayed 1 night in Feb 2024
Response from GM on 5 Mar 2024
Dear Rick,Thank you for your positive comments. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I hope your next stay is just around the corner. Looking forward to welcoming you back soon. Thank you once again for providing feedback.General Manager

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 5 Mar 2024
Dear Jessee,Thank you for your great review. We appreciate it and we look forward to welcoming you again in the future. Thank you once again.General Manager

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 5 Mar 2024
Dear Scott,Thank you for your positive comments. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I hope your next stay is just around the corner. Looking forward to welcoming you back soon. Thank you once again for providing feedback.General Manager

8/10 Good

Craig

Good value and location
Stayed 1 night in Feb 2024
Response from GM on 5 Mar 2024
Dear Craig,Thank you for your positive comments. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I hope your next stay is just around the corner. Looking forward to welcoming you back soon. Thank you once again for providing feedback.General Manager

6/10 Okay

Douglas

Business traveller
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from GM on 5 Mar 2024
Dear Douglas,We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please, note that your concerns have been passed on to our team. Thank you once again and we look forward to seeing you soon. Thank you once again for providing feedback.General Manager

8/10 Good

Issei, Chassell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This was a really clean and quiet place. They have a good breakfast too.
Stayed 1 night in Jan 2024
Response from Shane Night Auditor on 26 Jan 2024
Thank you Issei for your review, were glad to hear you had a pleasant stay and look forward to having you stay with again

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Comfy and quiet, great price and great location to get anywhere in town.
Stayed 1 night in Jan 2024
Response from Shane Night Auditor on 26 Jan 2024
Thank you Matt,Were pleased to hear you had a great stay with us, and look forward to having you stay with us again.

10/10 Excellent

joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and very comfortable to stay here, price is decent also. No smells and there is a tanning salon also !! Close to everything !!
Stayed 1 night in Jan 2024
Response from Shane Night Auditor on 26 Jan 2024
Thank you Joanne,We pleased to hear you had a great stay with us and look forward to having you stay with us again. Our Tanning salon is open 24/7

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service!!!
It’s was amazing. Wasn’t expecting snow, but to be honest the lady at the front desk was nice to talk to while the car warmed up. She even shoveled up to our car!!! King bed could have been a little more comfortable BUT that is the only complaint if even that.
Stayed 1 night in Jan 2024
Response from Shane Night Auditor on 26 Jan 2024
Thank Christian,Were glad to hear you had a great stay with us and look forward to having you stay with us again, and glad to hear our staff helped you during unexpected weather

4/10 Poor

Danele

Travelled with partner
Disliked: Amenities, property conditions & facilities
This place is an example of “you get what you pay for.” The reception was friendly and professional but the facility is dated and of poor quality. The mattress was extra extra firm.
Response from Shane Night Auditor on 26 Jan 2024
Thank you Danelewere sorry to hear that we did not meet your expectation, we hope you visit us again and we have improved up your expectations

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shane Night Auditor on 26 Jan 2024
Thank you Scott,thank you for your review glad to hear you had an excellent stay with us and look forward to having you stay with us again

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very clean no frills room. I have stayed here before and will stay again.
Response from GM on 5 Mar 2024
Dear Carol,Thank you for your positive comments. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I hope your next stay is just around the corner. Looking forward to welcoming you back soon. Thank you once again for providing feedback.General Manager

10/10 Excellent

Sherri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Shane Night Auditor on 26 Jan 2024
Thank you Sherri,were glad to hear you had an excellent stay with us and look forward to having you stay with us again.

8/10 Good

Nathan

Stayed 2 nights in Nov 2023

8/10 Good

Kyle

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Add milk and cereal to breakfast options.
Stayed 1 night in Nov 2023

8/10 Good

Aniket

Stayed 1 night in Oct 2023

8/10 Good

Danielle, Lakeside

Liked: Cleanliness, amenities, property conditions & facilities
It was a short stay, got a good night's rest. The breakfast options were kind of lacking in my opinion.
Stayed 1 night in Nov 2023

10/10 Excellent

ROBBIE

Travelled with family
Excellent Motel
Everything was very clean and the help was very nice and knowledgeable.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice place, nothing fancy but all you need and a great price. Beds were comfortable, room very clean, and the staff cannot be beat.
Stayed 2 nights in Nov 2023

2/10 Terrible

liberty

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Night girl with short hair and glasses was so rude and ignorant!she acted as if sitting outside smoking instead of taking care of customers is ok. Day time lady Amazing. Guy at night, amazing.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great as usual. This property is our favorite place to stay when in Iron Mountain.
Stayed 1 night in Nov 2023

10/10 Excellent

Crystal

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and space. Just hope next time go again and sauna be open . Other than that great time and maybe if someone change coffee better it taste watery not coffee.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Laurel

Travelled with group
Disliked: Cleanliness, room comfort
I would not recommend this place
Stayed 1 night in Oct 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The free breakfast was marginal. There was no cell phone service at the hotel. Members of the staff said to use WiFi phone service. Apparently, no service is a normal thing.
Stayed 2 nights in Oct 2023

8/10 Good

Jerald

Ok
Stayed 1 night in Oct 2023

10/10 Excellent

Rachelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again! I have tried a few various hotels in this area, and really loved this property best. It’s affordable, clean, pleasant, dog friendly, and spacious.

8/10 Good

Brian, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Everything was good except bed was extremely hard. Uncomfortable
Stayed 2 nights in Oct 2023

4/10 Poor

David

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean. The bed was substandard, a thin matress over stiff metal springs. The facility appeared to not have had any substantial upgrades in many years. Accessing the second floor requires a long, steep climb up the stairways.
Stayed 1 night in Oct 2023

8/10 Good

Corey

Stayed 1 night in Oct 2023

6/10 Okay

Patrick

Travelled with partner
Liked: Staff & service
The beds need to be replaced.athe most hard beds very difficult to fall asleep
Stayed 1 night in Oct 2023

4/10 Poor

Sherry

Disliked: Staff & service, property conditions & facilities
At check-in I stood at the counter for five minutes listening to two women behind the counter talk about a problem without acknowledging I was there. Once I was greeted, there was no apology, just that they were changing shifts. The staff was not friendly at all. The “breakfast” was underwhelming. I guess for the money, my stay was okay, but will not stay again.
Stayed 1 night in Oct 2023

8/10 Good

Thomas

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, just a little bummed out that I had to go to the front desk for replacement towels for our second night. Would have hung them to dry in an effort to save wash water. But no towel bars.
Stayed 2 nights in Oct 2023

8/10 Good

Janina

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain Host is our favorite place to stay when in iron mountain. Rooms are clean and comfortable and front desk staff is always friendly.
Stayed 1 night in Oct 2023

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean
Stayed 1 night in Sep 2023

6/10 Okay

George

Travelled with group
Liked: Cleanliness, staff & service
We weren’t able to adjust the heat.
Stayed 1 night in Oct 2023

8/10 Good

Jean

Travelled with family
Very clean- friendly staff . Seemed like a lot of people hanging out by parking lot much of the time.
Stayed 2 nights in Sep 2023