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Reviews of Leonardo Hotel Inverness

4 out of 5
Leonardo Hotel Inverness
Millburn Road, Inverness, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 319 out of 1001 reviews" "
Rating 8 - Good. 402 out of 1001 reviews" "
Rating 6 - Okay. 155 out of 1001 reviews" "
Rating 4 - Poor. 82 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great staff and excellent service! However, the building needs a serious refresh and air conditioning and proper vent fans added in the bathrooms. Our room was hot and couldn’t open the window enough to cool it down due to a safety latch. Without proper venting in the bathroom, you had to keep the door closed to keep steam from setting off the smoke alarm, and it was hot and steamy. Another room set off the alarm at 2 AM, and the whole hotel got woken up and evacuated. Then, we had to stand out in the parking lot until the fire department came and confirmed it was a false alarm. Not good.
Stayed 5 nights in May 2024

2/10 Terrible

Anthony

Travelled with family
Disliked: Staff & service
My daughter became ill the during our stay in Scotland, and because of that I had to extend our stay in Glasgow. I thought I had made a reservation for the following night at the Leonardo in Inverness. When I arrived I realized that I had accidentally reserved the night for my extended stay at the Leonardo in Glasgow. They did not have any rooms available and would not refund my cost for the 2 rooms I reserved. Considering I was dealing with a very stressful situation with my daughter's illness I would have expected a refund considering that I still stayed with a Leonardo property in Glasgow. I'm out of pocket $530 and I'm not happy.
Stayed 1 night in May 2024

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel quite dated on the outside, but clearly been done up inside! Room was small but clean, the only issue was the ventilation in the bathroom does not work and with 3 people having showers made the room a very sticky place to be especially with 25degree heat outside also! Can tell this hasn’t been working for a while either cause a couple areas of mould on the ceilings! Bit of white vinegar will help for future! Otherwise a nice stay!
Stayed 2 nights in May 2024

10/10 Excellent

Timothy

Travelled with group
Liked: Staff & service, property conditions & facilities
We based ourselves here as a group of 9 cyclists for the Loch Ness Etape. It was perfect for all our needs
Stayed 2 nights in Apr 2024
Response from Duty Manager on 30 Apr 2024
Dear Timothy We would like to thank you for taking the time to write your feedback about your stay and we hope that we will welcome you back to Leonardo hotel soon.Thank youDuty manager

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of free on site parking available.
Stayed 5 nights in Apr 2024
Response from Duty Manager on 30 Apr 2024
Dear MichaelThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay well looked after
Stayed 1 night in Apr 2024
Response from Duty Manager on 22 Apr 2024
Dear Alan Thank you for taking the time to write your feedback. We appreciate the time you have taken to write us your feedback and hope we will welcome you back again at Leonardo Hotels Inverness.Thank youDuty Manager

6/10 Okay

lynda

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The staff on reception and in the bar grill. Where very helpful and lovely. The room 406 had vlean sheets and towels however the carpet had stains, sticky, not hoovered. Milk pots left on floor from previous guests. Windows dirty. Furnishings dirty and dusty. Walls could do with a redeesh. Bathroom floor dirty.
Stayed 1 night in Apr 2024
Response from Duty Manager on 14 Apr 2024
Dear LyndaThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

4/10 Poor

michelle

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Road into hotel full of potholes. Staff miserable, unfriendly and lucky if they even look up and acknowledge you. Pillows just awful and stained carpet in rooms. Way overpriced for the terrible service and well outdated room.
Stayed 1 night in Apr 2024
Response from Duty Manager on 14 Apr 2024
Dear Michelle Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The noise in the room was unbearable. In a room beside the elevator and you would have thought the elevator was in the room! Didn’t get a wink of sleep all night. Very income bed also.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 7 Apr 2024
Dear Guest,I do believe that was mentioned to me at reception. We would be m ore than happy to move your rooms if we would be informed about it at the time.Please contact us directly as we would like to discuss that further.Kind Regards

10/10 Excellent

Barry

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly hotel with good facilities and good parking
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 16 Mar 2024
Dear Barry,Thank you for your lovely review. We are glad that you had a pleasant stay and we hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent and the place was excellent too.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 13 Mar 2024
Dear Chris,Thank you for taking time to leave your lovely review. We hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 mins from city by bus very quiet area lovely staff and if you speak to Morgan at the bar tell her Jamie 25-26 feb said hi
Stayed 1 night in Feb 2024
Response from Front Office Manager on 27 Feb 2024
Dear Sam,Thank you for your lovely review. We hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

8/10 Good

Matthew

Liked: Cleanliness, staff & service
A great and very convenient place to stay.
Stayed 6 nights in Feb 2024
Response from Duty Manager on 26 Feb 2024
Dear Matthew Thank you for taking the time to write us your feedback. We hope that we will welcome you back soon.thank you

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice shirt break. Staff were all lovely and worked hard. Close to town and Tesco, KFC chippy and Chinese across road. Pool was good fun but can be busy.
Stayed 1 night in Feb 2024
Response from Duty Manager on 26 Feb 2024
Dear Michele Thank you for taking the time to write your feedback about your stay with us at Leonardo Hotel inverness. WE hope to see you soon.Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing!
On a positive note the staff were very pleasant and welcoming. However , sadly the room was tired and wasn’t clean. Around the taps on the bath had pink slime and black mould around hand rail, clearly hadn’t been cleaned properly in a long time also black mould on ceiling. Bottom of the bathroom door is damaged. Tissue holder on the wall hanging off and empty. Carpet not hoovered - dropped white towel on floor when picked up was covered in black fluff and hair. Really wish we had taken photos .
Stayed 1 night in Feb 2024
Response from Duty Manager on 26 Feb 2024
Dear GuestWe appreciate the tie it has take to write us your feedback. we will take on board the issues you have had and try work on it. We hope that we will welcome you back to the hotel.Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Clean and comfortable.
Stayed 3 nights in Feb 2024
Response from Duty Manager on 19 Feb 2024
Dear AnonymousThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Alison

Liked: Room comfort
Disliked: Property conditions & facilities
average stay
shocking room on the 1st night, bathroom floor was in pieces and sharp, immediately complained, we were promised we could move next day (and offered reduction for 1st night), 2nd room much better. Breakfast was great, evening meals average, spa facilities ok, floor super slippy without shoes on. reception staff promised to sort refund 3 times over our 4 night stay finally managing before we checked out. wait staff, evening and breakfast were lovely
Stayed 4 nights in Feb 2024
Response from Duty Manager on 19 Feb 2024
Dear Alison Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 Okay

Georgia

Stayed 1 night in Feb 2024
Response from Front Office Manager on 20 Feb 2024
Dear Georgia,Thank you for taking time to leave your review. We hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

8/10 Good

Ian, Edinburgh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel rooms, good value, and having the pool and spa facilities very helpful. Note that children will be in there.
Stayed 1 night in Feb 2024
Response from Duty Manager on 19 Feb 2024
Dear Ian, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

christine

Liked: Cleanliness, staff & service, amenities
Staff were excellent, exceptional customer service from a young girl in the bar serving a wheelchair user- cleared the cluttered bar area of signs so the lady could see better. A service provider in the breakfast restaurant was lovely - think she was from Glasgow. Lovely young lass in the leisure centre, helpful and very chatty. On the downside as soon as you leave the ground floor it’s grubby, even my 7 yr old commented on the state of the bathroom door…… it was disintegrating from the bottom up!
Stayed 1 night in Feb 2024
Response from Duty Manager on 17 Feb 2024
Dear Christine Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Reception Team

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was dirty and worn out. Carpets covered in clumps of hair that the cleaner would have seen. Either a dog stayed or they swept the dirt on the carpet into piles. Sheets had somebodys hairs in aswell so guessing not replaced after the last guest. Bed cushions covered in a dried something. Pool out of order. Ordered a pizza at the bar which was disgusting. Barely warm. Draught beer was flat. Enjoyed...leaving
Stayed 1 night in Jan 2024
Response from Duty Manager on 17 Feb 2024
Dear David,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Reception Team

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Front Office Manager on 15 Feb 2024
Dear John,Thank you for your lovely review. We hope to welcome you back again very soon .Kind RegardsAnna Stankiewicz

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff and hotel
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 13 Feb 2024
Dear Paul,Thank you for taking time leave your review. I am delighted to read that your stay was good and we hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

6/10 Okay

Shaun

Business traveller
Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 10 Feb 2024
Dear Shaun,Thank you for your feedback. We hope to welcome you back in the future.Kind RegardsAnna Stankiewicz

2/10 Terrible

Kelly

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Office Manager on 10 Feb 2024
Dear Kelly,Thank you for taking time to leave your feedback. I am sorry to see that your stay was disappointing. Please contact hotel directly would you wish to discuss your stay in more details.Once again we appreciate all reviews from our guests.Thank you and have a lovely day.Kind RegardsAnna Stankiewicz

8/10 Good

Ivan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Front Office Manager on 4 Feb 2024
Dear Ivan,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 Okay

Stuart

Stayed 1 night in Jan 2024
Response from Front Office Manager on 4 Feb 2024
Dear Stuart,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 Okay

Anne

Stayed 1 night in Jan 2024
Response from Front Office Manager on 4 Feb 2024
Dear Anne,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 Okay

Craig

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 4 Feb 2024
Dear Craig,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 Okay

Verified traveller

Comfortable bed, bathroom needs upgrade
Bed was comfortable. Wall to bathroom very thin. Receptionist agreed to 1 hour late checkout then phoned to see why we hadn't checked out. Breakfast was nice but sausages were low quality. I had silver 20 percent discount code receptionist very vague as to what to covered. If advertised as 3 star hotel would be pleased, struggles to meet 4 star rating
Stayed 1 night in Jan 2024
Response from Front Office Manager on 4 Feb 2024
Dear Guest,Thank you for taking time to leave your review. I am sorry to read that your stay was not satisfacionary.Would you wish to discuss your stay further please do not hesitate to contact me directely.Once again thank you for your feedbacka and we hope to welcome you back in the future.Kind RegardsAnna Stankiewicz

8/10 Good

Raymond

Stayed 2 nights in Jan 2024
Response from Front Office Manager on 4 Feb 2024
Dear Raymond,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 Okay

Gill

Liked: Staff & service
Disliked: Property conditions & facilities
Staff and service very good. Bedroom and bathroom require serious freshening up. Showing its usage looking very tired.
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 4 Feb 2024
Dear Gill,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 Excellent

Raymond

Stayed 1 night in Jan 2024
Response from Front Office Manager on 4 Feb 2024
Dear Raymond,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 Excellent

Arbaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The hotel did not disappoint at all. Easily accessible, has wonderful staff, a perfect atmosphere, above-par cleanliness and super warm and comfortable rooms. Highly recommended to anyone who wants to spend some time in Inverness.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Arbaz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

4/10 Poor

Jolene

Stayed 1 night in Jan 2024
Response from Front Office Manager on 4 Feb 2024
Dear Jolene,Thank you for taking time to share your feedback. We hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

8/10 Good

Elaine V

Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Elaine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Friendly staff with easy check in. Wouldn’t allow my 20% silver membership discount on breakfast. Plenty of parking. Good for one night stay travelling through Scotland.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Guest,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Michelle,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

8/10 Good

james

Liked: Cleanliness
Close to city centre
Check in was busy so a bit slow small lift to second floor I asked for a quiet room but got the noisy window next to the busy duel carriageway the room was small but ok .the hotel is well placed for being near to city centre
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Guest,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

8/10 Good

John

Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear John,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 Okay

Stewart

Liked: Cleanliness, staff & service
Adequate hotel for Inverness stay
Adequate for an overnight stay. The hotel could do with a freshen up as it’s looking a bit tired. Staff were good and breakfast was plentiful. Plenty of free parking. Price is good for Inverness
Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Stewart,Thank you for taking time to leave your review. I am happy to read that you found our breakfast plentiful. We hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

8/10 Good

alison

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check in was smooth and staff were lovely. Spa was nice. Dinner was poor and service was poor. Room was noisy with clanging pipes. It was cheap and had a spa so I can’t complain and would stay again for the price.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Alison,Thank you for taking time to leave yor review. I am happy to see that you found our staff lovely and at the same time I am sorry to read that service at dinner was dissapointing. I passed those comments to our food and beverage manager to look into it. Once again thank you for choosing Leonardo Hotel and we hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

4/10 Poor

Gilbert Lee

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Gilbert Lee,Thank you for your review. We hope to welcome you back in the future.Kind RegardsAnna Stankiewicz

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Nice clean and comfortable hotel. Staff very friendly
Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Inverness
Room clean. Staff helpful and efficient
Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

4/10 Poor

Alice

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a re-vamp
Room was very outdated, damage to the walls and ceiling, didn't feel clean. Bathroom was dirty.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Alice,Thank you for taking time to leave your review.I am sorry to read that standard of the room did not met your expectations. We apreaciate all the feedback and will make sure that your comments will be passed to relevant departments especially regading cleanliness of your bathrom. Once again thank you for choosing Leonardo hotel. Kind RegardsAnna StankiewiczFront Office Manager

10/10 Excellent

radhika

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Office Manager on 8 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Office Manager on 8 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 Excellent

mary

Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

2/10 Terrible

Rosa M

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Duty Manager on 5 Dec 2023
Dear RosaWe do appreciate the feedback that you have given. we are sorry that you did not enjoy your stay with us.Thank you