The hotel is in an amazing location next to the stream that connects the two lakes. The majority of the rooms have a balcony that over looks the stream which was a great feature. The building has been renovated with updated bathrooms having a frosted glass door and excellent rain shower. The lighting controls allow for dimming lights around the room and in the bathroom. There are two elevators in this 4-story hotel. The staff was very friendly and helpful. Heidi Kiss checked us in and couldn’t have been more professional and personable throughout our 6-day stay. When leaving or returning for the day, if the front desk staff were not busy with someone, they would always greet you with a friendly comment. The staff that cleaned our room on a daily basis were also friendly and efficient. They provide a great buffet breakfast for an additional price. In selecting this hotel I did read negative reviews that concerned me, but that is not what my wife and I experienced. In summary, I came away with the feeling that the staff really cared about what you think of their hotel which made me feel more at home than just a hotel visitor. I hope the next time I get a chance to visit that I will have the same experience. As for sharing a negative comment, it is a smaller older hotel that isn’t prominently located on the main street with a grand entrance, and I didn’t see any parking. But for me that is what makes its charm and what I wanted in my vacation stay in Switzerland.