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Reviews of Best Western Plus Hotel Goldener Adler

4 out of 5
Best Western Plus Hotel Goldener Adler
Herzog-Friedrich-Strasse 6, Innsbruck, Tirol

Reviews

9.4

Exceptional

Rating 10 - Excellent. 331 out of 473 reviews" "
Rating 8 - Good. 129 out of 473 reviews" "
Rating 6 - Okay. 11 out of 473 reviews" "
Rating 4 - Poor. 1 out of 473 reviews" "
Rating 2 - Terrible. 1 out of 473 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Madeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel definitely has its quirks. The shag carpet is something that we read about in other reviews & is one of the things that made the hotel not feel as clean. Besides that the hotel has a lot of character & is a really convenient location for exploring we city. We walked every where we wanted & needed to! The off site parking was a little confusing to find at first but once we did it was only a 5 min walk to the hotel. The staff was very kind & helpful with restaurant recommendations.
Stayed 1 night in Apr 2024

10/10 Excellent

Claudina

Stayed 1 night in Mar 2024

10/10 Excellent

RODRIGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet place and staff solve any question that you have
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul

Liked: Property conditions & facilities
Great location to enjoy Innsbruck on foot. The hotel was very helpful with information about how to go skiing as beginners. Friendly staff always speaking great English which is something we are very grateful for
Stayed 2 nights in Dec 2023

10/10 Excellent

Fern

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, property conditions & facilities
Great vacation!
Stayed 4 nights in Nov 2023

10/10 Excellent

Robin, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

JAMES

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to everything we needed. Front desk staff was excellent and very helpful

10/10 Excellent

Katherine H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Andreas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waiting Staff at hotel could have been a bit more attentive. Parking is a negative, but short walk to hotel. Love the atmosphere around tje hotel
Stayed 1 night in Oct 2023

10/10 Excellent

TOM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

J

Travelled with partner
Liked: Staff & service
Hotel is very near to the attractions. We were allowed early check in which was much appreciated as our flight arrived very early in the morning. If you are driving, you need to park at "Altstadtgarage", Innrain 4, and get your ticket paid at the hotel (24 hours for EUR 18.00) before you go to collect your car and drive out. It’s about 3mins walk from carpark to hotel.

10/10 Excellent

Robert, Bronxville

Liked: Amenities
Wonderful small old hotel, great location
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great location to see Innsbruck
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good Location
Location, Front desk and service people were great and extremely knowledgeable and helpful. The room was small and decorated in dorm room furniture. The air conditioner was set at 22c which made the room very hot and uncomfortable. The guy behind the desk said he could adjust it to 19c. It only work for about an hour and kicked back to 22c. Woke up hot and sweaty both mornings.
Stayed 2 nights in Sep 2023

8/10 Good

Michelle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
only a 4 above due to shag carpeting in the room, otherwise no complaints
Stayed 1 night in Jul 2023

10/10 Excellent

Steffanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Very much enjoyed. Had a wonderful room. Friendly staff. Great location. Nice restaurant.
Stayed 3 nights in Jun 2023

8/10 Good

Alan

Stayed 6 nights in Jun 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely building from the middle ages, restored to maintain its heritage charm, but include modern comforts. Beautifully located in the picturesque old town.
Stayed 4 nights in Jun 2023

10/10 Excellent

Rengaiyengar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, very helpful all the time, very good property in a central old town (Altstadt) location, well refurbished, excellent bathroom. Overall good value for money!
Stayed 6 nights in May 2023

10/10 Excellent

Cheryl

Stayed 1 night in May 2023

10/10 Excellent

Susana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived by train to Innsbruck. Hotel is 3-4 stops by bus and then about a block walk. Very easy. Location couldn’t be better, right in the historic center. Walkable to all the river, main shopping street, restaurants, activities. Staff was helpful, polite and welcoming. The building was built in the 1300s and beautifully restored. Room and bath very comfortable and super clean.
Stayed 3 nights in May 2023

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a truly unique property. From the minute you walk in the history and charm greets you. Excellent location steps from the Golden Roof and Palace and walkable to everything for a great trip to Innsbruck. Rooms were clean and large. Service was excellent. Definitely would stay again and again.

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super cute with authentic Austrian feel
Stayed 1 night in Mar 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff
Very nice hotel with restaurant and bar. Great location in the old city. Comfortable and quiet. Staff was very friendly.
Stayed 4 nights in Feb 2023

10/10 Excellent

JEFFREY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best find ever. The hotel was so neat to walk around in. The location couldn’t have been any better! Hated leaving.
Stayed 2 nights in Feb 2023

10/10 Excellent

Mitch

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place! The hotel is lovely, blending the charm and atmosphere of a historic Tyrol inn with all the modern amenities you could want. The staff was wonderful to my family. The location is outstanding, just steps away from the Marketplatz and the Goldenes Dachl. We were lucky enough to be there during the traditional Christkindlmarkt's opening weekend. Such a wonderful experience!

10/10 Excellent

marcel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy and clean. Great location. Friendly staff.
Stayed 1 night in Nov 2022

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved, loved, loved this hotel! Very friendly staff, nice room, fantastic location! We would definitely stay here again !
Stayed 1 night in Oct 2022

10/10 Excellent

Rosalind, Port Orange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Carolyn, Metairie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to public transportation and sightseeing.
Stayed 3 nights in Sep 2022

10/10 Excellent

Marsha King

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel with a great location. I stay there every time I travel to Innsbruck.
Stayed 1 night in Sep 2022

10/10 Excellent

Elizabeth, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.location.location. Central to everything in the old town area. Hotel itself is historic yet beautifully renovated. Staff were all nice - great experience, would book again!
Stayed 2 nights in Sep 2022

10/10 Excellent

Laura

Stayed 1 night in Sep 2022

10/10 Excellent

Debra

Stayed 3 nights in Sep 2022

10/10 Excellent

Kristen, Waynesville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a hard time figuring out where the door was that led into reception bc it was behind the restaurant and not well marked, but once inside the property was all we could want.
Stayed 2 nights in Sep 2022

10/10 Excellent

p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Truly amazing room, fantastic location for everything
Stayed 1 night in Aug 2022

10/10 Excellent

Robin

Stayed 1 night in Aug 2022

10/10 Excellent

Debbie

Stayed 1 night in Aug 2022

10/10 Excellent

Darnell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and very friendly staff. This is a charming, old hotel.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Timme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area to stay at.
Stayed 1 night in May 2022

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and comfort of the hotel is great.
Stayed 2 nights in Apr 2022

8/10 Good

Sarah

Stayed 1 night in Mar 2022

10/10 Excellent

R

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Best hotel ever
Best hotel I have stayed in. Very comfy beds, rooms and excellent staff and such a healthy lovely breakfast
Stayed 2 nights in Mar 2022
Response from Thank YOU on 10 Apr 2022
Thank you so much for your excellent review!!! It was a pleasure to welcome you, we look forward to see you soon! Kind regards from Innsbruck, Team Reception