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Reviews of Hotel Alpinpark

4 out of 5
Hotel Alpinpark
Pradlerstrasse, 28, Innsbruck, Tyrol

Reviews

7.8

Good

Rating 10 - Excellent. 71 out of 320 reviews" "
Rating 8 - Good. 173 out of 320 reviews" "
Rating 6 - Okay. 55 out of 320 reviews" "
Rating 4 - Poor. 12 out of 320 reviews" "
Rating 2 - Terrible. 9 out of 320 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Tatiana

Liked: Staff & service
We only stayed one night- had a good relaxing night, enjoyed the sauna and the breakfast. It’s 20 min walk from the centre
Stayed 1 night in Feb 2020
Response from Hotel Alpinpark on 22 Feb 2020
Dear Tatiana, thank you for your kind recommendation! We are happy that you had a pleasant stay at our hotel! We are looking forward to hopefully welcoming again!

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Well run hotel, easy to get to public transport, food was excellent, room was tidied every day, breakfast was very extensive
Stayed 10 nights in Jan 2020
Response from Hotel Alpinpark on 22 Jan 2020
Dear Graham, thank you for your kind assessment! We hope to welcoming you again at our Hotel! Best regards, Christine

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Alpinpark on 10 Dec 2019
Thank you very much for your kind feedback, which is very important for us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was a bit far from the main train station. Missing water heater for boiling hot water as weather were cold during my stay. But overall, we like this place caused is is quiet.
Stayed 3 nights in Nov 2019
Response from Hotel Alpinpark on 24 Nov 2019
thank you very much for your kind feedback. We hope to welcome you again some time. Thank you very much.

6/10 Okay

Verified traveller

Reception cordial but not that helpful with directions. Breakfast was included and ok. A bit of a walk to the old town but the Innsbruck card was well worth it once we figured out what was covered and how to get to the various areas.
Stayed 3 nights in Sep 2019
Response from Hotel Alpinpark on 1 Oct 2019
Thank you very much for your Kind Feedback, which is very important for us.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Hotel Alpinpark on 20 Sept 2019
Thank you very much for your feedback.

8/10 Good

Rita Elisabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Hotel Alpinpark on 2 Oct 2019
Vielen Dank für Ihr Feedback, das für uns sehr wichtig ist.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Hotel Alpinpark on 17 Sept 2019
Thank you very much for your Feedback, which is very important for us.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Price increased 11,-€ (77>88), after 5 (!) nights of stay. Very clean in general, few stains on wall. Friendly, but 2 seem never to smile.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly, Even for Moving Pets!
Stayed for one night on the way through Innsbruck. Super convenient, decent breakfast, friendly staff. Would come back and stay again. Not too far from the train station, let us bring our cats (we were moving). It's a great place.
Stayed 1 night in Aug 2019
Response from Hotel Alpinpark on 25 Aug 2019
thank you very much for your Kind Feedback, which is very important for us.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay just outside city centre.
Two nights at the Alpinpark. It is a quiet neighbourhood 1km from railway station, 2km from city centre. Street parking is time limited(!) and spaces under the hotel are limited although the staff helped to create a space - book your space ahead? Lobby and restaurant areas are charming and bar is nice. Room was clean. Safe and fridge in room but No coffee making. Air conditioning was a floor fan and the window. Wifi was intermittent and so too were most TV channels. Nice stay.
Stayed 2 nights in Jul 2019
Response from Hotel Alpinpark on 6 Aug 2019
Thank you very much for your Kind Feedback, which is very important for us. Hope to welcome you again some time.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jul 2019
Response from Hotel Alpinpark on 4 Aug 2019
Thank you very much for your Kind Feedback which is very important for us.

6/10 Okay

Verified traveller

Stayed 4 nights in Jul 2019
Response from Hotel Alpinpark on 21 Jul 2019
Thank you very much for your Kind Feedback, which is very important for us.

8/10 Good

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and nice room. Was a heat wave, and the room a little hot, but they had fans setup for us. A very pleasant stay
Stayed 1 night in Jun 2019
Response from Hotel Alpinpark on 7 Jul 2019
Thank you very much for your nice Feedback, which is very important for us.

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant stay
Helpful multilingual checkin, room clean and neat, no air conditioning. Nice meals and free breakfast in hotel restaurant. Quiet neighborhood.
Stayed 1 night in Jun 2019
Response from Christiane on 3 Jul 2019
Dear Colleen! Thank you for your Review. Greetings from Innsbruck Alpinpark Team

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!
Great service! Great breakfast! Great deal! A little walk from the train station but once I figured out the scooters getting around was great. A little hot with the fan, no AC. Great staff!
Stayed 1 night in Jul 2019
Response from Christiane on 2 Jul 2019
Dear Natalie! Thank you very much for your review. Greetings from Alpinpark-Team

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Hotel Alpinpark on 4 Jul 2019
vielen Dank. Ihre Rückmeldung ist uns sehr wichtig.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Hotel Alpinpark on 24 Jun 2019
Thank you very much for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Hotel Alpinpark on 14 May 2019
Thank you very much for your feedback!

10/10 Excellent

Mersad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The stay was really good and the service was perfect. I had a Ultra Marathon early in the morning and the staff made me a special breakfast.
Stayed 2 nights in May 2019
Response from Hotel Alpinpark on 7 May 2019
Thank you very much for your Kind Feedback, which is very important for us. Hotel Alpinpark

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice & quite, except the nearby church bells start ringing about 6am. Sauna & spa area good, except hot tub was luke warm. Very happy with the skiing. Ax. Lizum was my favorite. Liked Schlick. Stubai Glacier also very good, but a long bus ride. Ski shuttle that picks up outside the hotel was very good & gets you to the aforementioned areas w/o problem. Very good hotel for the price. Had dinner at their restaurant a couple nights. Also quite good!
Stayed 6 nights in Feb 2019
Response from Alpinpark on 26 Feb 2019
Thank you very much for your Kind Feedback. It is very important for us. Hotel Alpinpark

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2019
Response from Hotel Alpinpark on 13 Jan 2019
Thank you very much. Your Feedback is very important for us. Hotel Alpinpark

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience at this hotel. Close to the town, around 15 mixtures walk, through a lovely park and over the river. Mountain views all around. Staff were friendly, hotel was kept well. Good sized bathroom and the beds were comfy. The breakfast buffet was great, huge selection of foods and drinks, good quality. Waiting staff were friendly too. Would definitely recommend.
Stayed 2 nights in Dec 2018
Response from Hotel Alpinpark on 9 Jan 2019
Thank you very much. Your Feedback is very important for us. Best regards Hotel Alpinpark

10/10 Excellent

Brenden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay Alpinpark Hotel Innsbruck
Had a wonderful stay! Friendly Service! 10/10 recommendation!
Stayed 1 night in Nov 2018
Response from Alpinpark on 27 Nov 2018
Thank you very much. Your Feedback is important for us.

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo trip to Innsbruck
The staff is incredibly friendy and knowledgeable. Bed was nice and comfortable and water pressure in the shower was everything you want. The hotel location is great for foot travel to see all Innsbruck including restaurants and nightlife. Nice place!
Stayed 1 night in Sep 2018
Response from Alpinpark on 27 Nov 2018
Thank you very much. Your Feedback is important for us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet nice location.
If you have rent a car. It is great stay.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good. small rooms though. wish they had better instructions for public transport.
Stayed 2 nights in Aug 2018
Response from Alpinpark on 21 Aug 2018
thank you very much for your Kind feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet hotel. Friendly staff. Good breakfast. No air-condition in the room.
Stayed 1 night in Aug 2018
Response from Alpinpark on 21 Aug 2018
thank you very much for your Kind feedback

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice stay at the Alpinpark. The room was very comfortable. The complimentary breakfast was very good. We had a great stay, I’d definitely stay at this hotel again.
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Friendly staff, good location for public transport
Stayed 1 night in Oct 2017
Response from Hotel Alpinpark on 5 Dec 2017
Thank you very much. We hope to welcome you again at our Hotel Alpinpark.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
They made authorization hold from credit card that lasts one month, not very good practice.
Stayed 1 night in May 2017
This was just done as guarantee for your booking and for your Arrival. During high season we always ask for guarantee with booking. Thank you very much for your Kind understanding.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Staff was not very friendly. Old hotel. Clean but mot very confortable. Parking was a problem

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't visit...
Bad location and very bad hotel!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Ruth-Ann, vancouver BC

Disliked: Staff & service, property conditions & facilities, room comfort
If you dont like smoke this one isnt for you
As soon as we walked in to the hotel we smelled the smoke. Reception was pleasant enough nothing spectacular. unfortunately our room was right above the pub where, unfortunately smoking is allowed. The smoke came right up to our room. There is no airconditioner and as we had to close the windows ( I am very sensitive to smoke) we had to use a small fan. The room was dark and small. The wet bar was locked, and the safe didn't work. We wanted to stay there because they had a hot tub and our bodies needed a soak from all the walking etc. It was closed and there was no indication of this on the site. When I asked the reception she said that it is only open in the winter and she was sure the site had been changed to say this. It wasn't. The sauna was good but the steam room was small. The "spa" is in the basement by the parking. It was only about 10 min. walk from station. Unfortunately because of cloud cover we couldn't see the spectacular mountains. Also this is a tour bus hotel. There were two buses outfront when we returned from our exploring in the evening. They have them in a separate breakfast room. the breakfast was fine.

8/10 Good

Sirk R., Salzburg, AT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, would stay again.
Hotel was much bigger than expected, but well organized. We ended up staying there with 2 big bus-loads of people, but didn't even notice (ie at breakfast or in the hallways). Building is a little old/character, but full functional and the rooms have mostly been renovated with newer bathrooms. Quiet and peaceful area with a 15min walk to downtown and the train to the mountain. Parking is also available underground or very limited street parking. Breakfast was typical Austrian and good. Selection of cut meats, cheese, breads, jam, yogurts, cereal, fruit, etc. Overall a pleasant experience and would stay again.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to the train station & shopping mall
Very traditional hotel. Short taxi from the airport. Bar man very cool.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price, comfortable sleep and warm room but spa is not enough warm. I want little hot water but manager not listen me.

10/10 Excellent

Sheree, Chattanooga, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with very clean room!
My daughter and I visited for one night for a quick trip to Innsbruck. I couldn't have been more please. The hotel was very clean and the bathroom was spotless! We could hear the hotel entry door open and close but it was not enough to dampen our opinion of the hotel. The breakfast was delicious. The train station was an easy 15 minute walk. I would recommend the Alpinpark to anyone looking for a clean place to sleep.

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
A base for a nights stopover, did the job, basic but clean and fairly comfortable. Not too far from the station and town centre

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
I was happy with the quality/cleanliness of linen in the room, facilities provided, especially with the assistance of the cleaning lady. Breakfast was sufficient for my needs, although the breakfast room was a bit cramped/small (possible to cater for a large group next door). Breakfast staff was not perceived as very friendly. Hotel staff could been more keen to understand the reason for my stay and recommend activities accordingly. Overall a good experience and value for money.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The staff in the breakfast area are excellent, they are efficient and friendly. However the receptionist was not as friendly. On our arrival we were asked to move our car as it was blocking traffic, however there was no traffic in the parking lot and we still had to unload our lugguages. So we are not sure what she meant by 'blocking traffic'. Receptionist was friendly as she had to, but I have heard her to be friendlier to others. Maybe she did not like our skin color????

8/10 Good

Ka Mei Cammy, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Nice hotel located in a quiet neighbourhood. 10 mins walk to the train station.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good location near train station and sites
Hotel is an easy walk from the train station and to many of the sites. Hotel is older but the room was very clean and spacious. Breakfast was nice but the coffee could be better.

6/10 Okay

Verified traveller

Liked: Cleanliness
Alright
There was nothing special about this hotel. The safe didn't work, and the receptionist said she would come to verify the problem within 5-10 minutes. After 15 minutes of waiting in the room, I went to the desk only to find that she had finished her shift and left. The replacement wasn't aware but told me that someone would come to fix later during the day, which never came. It's just a safe, and I didn't want to make a big deal of it, but it did show that the service was poor. Especially considering that we were off season and the hotel was almost empty. When we asked about the Innsbruck card, we had conflicting information at the desk, but the manager in the office behind the counter was able to give us the information we wanted (including the fact that they sold them). I felt the staff could be use some training to improve customer service. As for the rest, the price was okay for what we got.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel
A good quality hotel in a good area. About a 15 minute walk or 5 minute tram ride ( # 3 tram) to the main station. Reasonably close to all main attractions. Hotel restaurant is excellent and well priced.

8/10 Good

Michael, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed to stay in Innsbruck for one night only.
The (single) room was small, but fine for my needs. Clean and a decent shower/ toilet en suite. Reasonably located (but Innsbruck is quite small). Reasonable value for money.