Exterior

Reviews of The Westin Indianapolis

4 out of 5
The Westin Indianapolis
241 W Washington Street, Indianapolis, IN

Reviews

8.4

Very good

Rating 10 - Excellent. 532 out of 1002 reviews" "
Rating 8 - Good. 251 out of 1002 reviews" "
Rating 6 - Okay. 105 out of 1002 reviews" "
Rating 4 - Poor. 64 out of 1002 reviews" "
Rating 2 - Terrible. 50 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was gorgeous and the staff w as helpful and friendly. The hotel, in itself, was a convenient connection to the convention center.
Stayed 2 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Julia,We're delighted you enjoyed the gorgeous view and found our team helpful and friendly. It's also great to know our convenient connection to the convention center added to the ease of your stay. We look forward to welcoming you back to The Westin Indianapolis and continuing to provide memorable experiences.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully appointed hotel
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear John,We greatly appreciate your five-star review. It was an honor to host you at The Westin Indianapolis. Our team is happy to know you enjoyed your stay at our stunning hotel. We look forward to welcoming you back soon.

10/10 Excellent

Hannah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Attached right to the convention center for my daughter’s competition. So very convenient
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Hannah,Thank you so much for choosing to stay with us at The Westin Indianapolis. Our goal is to provide every guest with pristine accommodations, so we're thrilled our commitment to this shone through during your visit. It's also great to read our convenient location and peaceful atmosphere were some of the highlights of your trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

ALDINO, GRANGER

Liked: Cleanliness, staff & service, property conditions & facilities
very nice staff
Stayed 2 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Aldino,We're so happy to know that our friendly team members were the highlight of your visit! Thank you so much for the perfect rating, and we hope to see you again in the future.

10/10 Excellent

Veronica, Middletown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a volleyball tournament and it was very conveniently located to everything we needed, including the convention center. The staff was very friendly and willing to help and accommodate us. It was a nice stay.
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Veronica,It was a pleasure to welcome you while you were in town for the volleyball tournament. Our amazing location and wonderful staff are just some of the reasons our guests enjoy staying at The Westin Indianapolis so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely review. We look forward to welcoming you back on future visits to the area.

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel!
Stayed 1 night in Jan 2024
Response from General Manager on 4 Feb 2024
Dear Lora,Thank you for sharing your short, but sweet review. Our team at The Westin Indianapolis works hard to ensure all of our guests have a lovely, five-star experience, so they will be delighted to know you were impressed. Should your travels bring you back to the area, we look forward to welcoming you back again.

6/10 Okay

Jenna

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
No pool no hot tub no bath tub in room like expected. Hotel completely remodeled lobby area very beautiful. Rooms updated but not spectacular. Walls of room paper thin can hear every noise in hallway at night. Tv flashing and broken. I forgot something in the room and they were very accommodating letting me come back and get a new key to grab jt.
Stayed 2 nights in Jan 2024
Response from General Manager on 4 Feb 2024
Dear Jenna,Thank you for being our guest and for taking a moment to share your feedback. While we are happy you were impressed with our wonderful team, we are sorry not everything met your expectations. Your comments are important to us and will be shared internally, as we are always looking to improve. We hope to have the pleasure of welcoming you back and impressing you further.

10/10 Excellent

Steve

Stayed 1 night in Jan 2024

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing! Staff was very nice, friendly, and helpful
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Charlene,Thank you for visiting us at The Westin Indianapolis. It is awesome to hear that you liked our friendly guest service and enjoyed our delicious on-site food and beverage options. We look forward to welcoming you back in the future.

10/10 Excellent

ReVae

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear ReVae,Thank you for staying with us at The Westin Indianapolis. We trust that your room was clean and comfortable and that you had pleasant interactions with our friendly staff. Please come back and see us again soon.

10/10 Excellent

Brandy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at The Westin!! This hotel is 5 star. The beds are amazing. I think I could stay here forever. Hands down amazing!
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Brandy,We are thrilled to see that you had a five-star experience, especially due to our exceptional beds. Thank you so much for the perfect rating. We can't wait to welcome you back to The Westin Indianapolis.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and it smelled so good at this property, it was a very enjoyable experience. Never been to Indiana before but this was one of the cleanest hotels I’ve been to. Well done!
Stayed 1 night in Dec 2023
Response from General Manager on 31 Dec 2023
Dear Kevin,Our day is brightened by your outstanding review of The Westin Indianapolis! We're proud that our spotless, freshly scented property was one of the cleanest you've experienced. Many thanks for your kind compliments. It was our pleasure to make your first visit to Indianapolis so enjoyable and we look forward to your return!

10/10 Excellent

Martha, Brownsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Paige

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
All of the staff was extremely nice, except for one member whom was exceptionaly rude. I was appalled by their behavior. I had to switch rooms which was not the hotels fault however, the new room they gave me had to tv service and only scalding hot water in the sink and shower.
Stayed 2 nights in Dec 2023
Response from General Manager on 27 Dec 2023
Dear Paige,Thank you for sharing your feedback. We're glad to hear that our team provided you with friendly service. However, we're sorry that you had issues with your room and that our service was not consistent. Please be assured that we will address these issues. We hope to have another opportunity to serve you better and provide a stay that aligns with our commitment to guest comfort and satisfaction.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible Parking
We booked the Westin to stay downtown for the evening to catch the colts game and to go downtown afterwards. We arrived approx. an hour before the game. We tried to do Valet parking, but said they were full, told us about the parking garage but it was full, then the valet worker told us to park in the mall parking and it was full. At this time it was about 30 min until game time, we ended trying to find a spot for Colts parking ($40), which we did. We must have picked the worst spot to possible park, there was construction and it took us over 2 hrs to get out. We finally got to our hotel, around 9 pm. Checked into our room and finally was able to go out around 9:30 pm. We had to pay again for parking $53.00 to park at the hotel. The room and hotel were very clean, park was awful.
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Thank you for choosing us for your recent stay. We're glad you found our hotel and room clean and to your satisfaction. However, we're concerned about the parking challenges you encountered. We understand how crucial convenient parking is for our guests, especially when attending events. We appreciate your feedback, as it helps us identify areas for improvement. It's great that you eventually enjoyed your evening, and we hope to welcome you back soon for a more seamless experience.

10/10 Excellent

Nicholas

Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
The skybridge to the Convention center was so convenient!
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Deanna,Thank you for choosing to stay at The Westin Indianapolis! It's wonderful that our skywalk met your needs so well, and we're also glad that your overall stay was excellent. We appreciate your outstanding review and hope you'll return!

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Billy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Holly

Stayed 1 night in Dec 2023

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay!
Stayed 1 night in Oct 2023
Response from General Manager on 10 Dec 2023
Dear Jorge,Thank you for your review and for giving us a perfect rating! We're delighted you had an excellent experience, and we hope to have the pleasure of your company again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Right in the heart of downtown Indianapolis. Everything was excellent! Staff were friendly and helpful. Rooms were clean and comfortable. Connecting walkways to other parts of town if cold or rainy weather. Will definitely stay here again!
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Daniel,Thanks so much for this excellent review of The Westin Indianapolis! We're delighted to know you enjoyed your stay so thoroughly. It was a pleasure having you here, and we look forward to your next visit.

10/10 Excellent

Cory

Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our venue and am excellent room and service
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Angela, Thank you so much for your feedback on your stay at The Westin Indianapolis! Our team was ecstatic to hear that you appreciated their hard work and the accommodations we provide. We are looking forward to your next trip to San Diego and your next stay with us!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
FFA proud parent
We had an amazing stay! We are so thankful you were able to allow us to check in a little early. We had traveled in from Florida to attend our daughter's FFA award ceremony but since we did not rent a car with had luggage to lug around and you were very accomodating. We also loved how you embraced the FFA conference and so forth. We would definitletly stay here again.
Stayed 1 night in Nov 2023
Response from General Manager on 8 Nov 2023
Dear Leslie,Thank you for the outstanding review of your recent stay at The Westin Indianapolis. We're glad you had a wonderful time with us for your daughter's special occasion. Our helpful and friendly staff are one of the many reasons our guests enjoy their visits with us. It would be our pleasure to host you again in Indianapolis, so come back soon!

10/10 Excellent

David, Danville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Very friendly staff.
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov 2023
Dear David,Thank you for letting us know about your visit to The Westin Indianapolis. It is wonderful to hear that you liked our friendly, helpful staff and we look forward to sharing your kind comments with our team. Please come back and see us again in the future.

8/10 Good

Glenn

Liked: Cleanliness, property conditions & facilities
.
Response from General Manager on 7 Nov 2023
Dear Glenn,Thank you for the positive rating of your recent stay at The Westin Indianapolis. We're glad you enjoyed your visit with us. It would be our pleasure to host you again in Indianapolis, so come back soon!

2/10 Terrible

Joshua

Stayed 2 nights in Nov 2023

10/10 Excellent

Jody

Stayed 1 night in Oct 2023

10/10 Excellent

Christie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
What a beautiful, well-kept property! From the moment we were greeted by the valet attendant upon arrival to the front desk attendants we were treated like royalty. It was magical! The beds were super comfy; the towels soft and fluffy (and that robe was so wonderful? My only complaints are the room rates and the valet parking costs. We stayed next door at the Hyatt earlier this year and the valet was half the cost. But a great stay overall!
Stayed 2 nights in Oct 2023
Response from General Manager on 2 Nov 2023
Dear Christie,We're so happy to know that our amazing service impressed you and that you had a great time overall. We'll keep your comments in mind regarding our parking options, and we hope to see you again soon.

4/10 Poor

Gabe

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location downtown close to restaurants. Comfy beds and clean rooms. There were no microwaves in the room so I couldn’t heat up my breakfast. I went to the cafe to order breakfast instead. Way overpriced. $18 for two eggs, bacon, potatoes and toast. I would have been ok with the $18 had it tasted good but the potatoes were only half cooked and had no seasoning whatsoever. The toast was barely toasted. It was another $4 for drip coffee. Save your money and go to Starbucks for breakfast.
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Dear Kristy,Thank you for your review. We're delighted you were comfortable during your stay, and we hope you took full advantage of our excellent location. Your feedback regarding our breakfast offerings will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 blocks from downtown, close to the Colts, Pacers and many other activities.
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Dear Brad,It is wonderful to know that you had an excellent experience with us. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! Thank you for your review, and we hope you return soon.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Asih

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Manoor

Stayed 1 night in Oct 2023

10/10 Excellent

Albert, Dyer

Business traveller
Liked: Amenities
Very nice and clean.
Stayed 1 night in Oct 2023
Response from General Manager on 4 Oct 2023
Dear Albert,We're so happy to hear that our clean accommodations helped make your visit that much better. Thank you so much for the perfect rating and we hope you'll join us again soon.

10/10 Excellent

Dominique, Emporia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ran into an issue with my parent’s room and they fixed it immediately! Beautiful and clean property!
Stayed 2 nights in Sep 2023
Response from General Manager on 4 Oct 2023
Dear Dominique,It is great to hear that you liked our clean, well-appointed accommodations and we are pleased to see our staff were helpful and friendly. We look forward to seeing you again in the future.

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, peaceful stay with excellent food.
Stayed 1 night in Sep 2023
Response from General Manager on 23 Sept 2023
Thank you so much for choosing to stay with us at The Westin Indianapolis. Providing our guests a comfortable stay is one of our top priorities. Consequently, we are delighted to hear that you felt comfortable during your stay and enjoyed our in-house dining options. We hope the rest of your travels were a success, and we hope to see you again soon.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Kesem

Travelled with partner
Liked: Cleanliness, property conditions & facilities
50$ parking a night at this hotel is outrageous. Do not park at the parking the hotel offers. I think the price was high for what we got (200 a night, no breakfast, no parking). Other then that, it was ok.
Stayed 4 nights in Sep 2023
Response from General Manager on 19 Sept 2023
Dear Kesem,Thank you for taking a moment to share your experience, and we appreciate your feedback. Please know that our hotel does not own the parking garage and does not set the pricing, however we have been able to negotiate a discount for our overnight guests. We're glad to hear that your overall experience was okay, we appreciate your thoughts, and we hope you might consider staying with us again.

8/10 Good

Nancy

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Petra, Avilla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Friendly staff.
Stayed 1 night in Aug 2023
Response from General Manager on 3 Sept 2023
Dear Petra,It was a pleasure having you as our guest at The Westin Indianapolis. We're so glad you were pleased with our clean accommodations and friendly staff. Thank you very much for the positive thoughts, and hurry back.