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Reviews of SpringHill Suites by Marriott Indianapolis Airport/Plainfield

3 out of 5
SpringHill Suites by Marriott Indianapolis Airport/Plainfield
6014 Gateway Dr, Plainfield, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 269 out of 414 reviews" "
Rating 8 - Good. 87 out of 414 reviews" "
Rating 6 - Okay. 28 out of 414 reviews" "
Rating 4 - Poor. 20 out of 414 reviews" "
Rating 2 - Terrible. 10 out of 414 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Arloura, Summerville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Close to places to eat
Stayed 1 night in May 2024
Response from Teresa T on 14 May 2024
Thank you for your feedback regarding your recent stay at Springhill. I thank you for this great review and am glad to read about your wonderful hotel experience. Please come back and visit us soon!

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room layout was great, with plenty of space. Very clean and comfortable. I would highly recommend this hotel for travelers.
Stayed 2 nights in May 2024
Response from Teresa T on 8 May 2024
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

10/10 Excellent

Stephen

Stayed 13 nights in Apr 2024

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teresa T on 30 Apr 2024
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teresa T on 13 Apr 2024
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
I liked having a TV in the sitting area and one in the bedroom area.
Stayed 1 night in Jan 2024
Response from Teresa T on 13 Apr 2024
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

10/10 Excellent

Ashlei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Teresa T on 13 Apr 2024
Thank you for your feedback regarding your recent stay at Springhill. I thank you for this great review and am glad to read about your wonderful hotel experience. Please come back and visit us soon!

6/10 Okay

Abbigail

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property was great with indoor pool and fitness center. However, we were put in a handicap room which we felt guilty using if someone else might be in need. Also, the handicap room had very little light, especially in the bathroom We were concerned it was just our light but the maintenance guy came and reported all handicap rooms have these lights. However, the standard rooms have bright lights throughout. I only found this out by requesting more towels from housekeeping. This room also have limited counter space, no storage, and no ottoman. Long story short, booking with a third party like Expedia gave us a subpar room. When we voiced our concerns, the front desk dismissed them but the person at check out listened and was very apologetic.
Stayed 2 nights in Apr 2024
Response from Teresa T on 13 Apr 2024
Thank you for taking the time to complete a review. Your concern has been shared with the engineering and maintenance teams. I am truly sorry we did not meet your expectations and hope that you will give us another opportunity to be of service to you in the future.

10/10 Excellent

Marjie, bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find
Stayed 1 night in Apr 2024
Response from Teresa T on 13 Apr 2024
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

10/10 Excellent

Darian

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk was wonderful.
Stayed 1 night in Mar 2024
Response from Teresa T on 31 Mar 2024
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

10/10 Excellent

Marisa

Stayed 1 night in Mar 2024
Response from Teresa T on 13 Apr 2024
Thank you for your feedback regarding your recent stay at Springhill. I thank you for this great review and am glad to read about your wonderful hotel experience. Please come back and visit us soon!

10/10 Excellent

Anthony

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was astounded at the friendliness of the staff member who greeted us at check in. She should be a trainer of top-notch customer service habits. Friendly greeting, a pleasant smile, apologized for a brief distraction, kept eye contact, acknowledged I used a 3rd party service to book the room and still treated me nice (I've seen some hotels almost treat me as a second-class client in that situation), she asked if I was a Marriott Bonvoy customer so she could give me credit for the stay. Plus the staff member in the breakfast buffet made sure food items were fresh and spoke very friendly to people as well. It was a good experience.
Stayed 1 night in Mar 2024
Response from Teresa T on 13 Mar 2024
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, comfortable, and clean
Stayed 3 nights in Mar 2024
Response from Teresa T on 11 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Nichelle

Stayed 1 night in Feb 2024
Response from Teresa T on 29 Feb 2024
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.

10/10 Excellent

Abigail

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable hotel. Very convenient location.
Stayed 1 night in Feb 2024
Response from Teresa T on 28 Feb 2024
Thank you for your feedback regarding your recent stay at Springhill. I thank you for this great review and am glad to read about your wonderful hotel experience. Please come back and visit us soon!

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Teresa T on 28 Feb 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

MICHAEL, Hampstead

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Feb 2024
Response from Teresa T on 15 Feb 2024
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

10/10 Excellent

Rianne

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The staff was great. The evening staff was fantastic. The breakfast was very good and had many options. We went and made a complaint about the noise we were hearing upstairs. Sounded like someone was running back and forth and they addressed it immediately. Didn’t help that there was a cheerleading competition going on in Indy. I’m sure it was just a bunch of kids. Just made for an unpleasant night. Everything else was great. Close to lots of shopping. Has a bar on Friday and Saturday. The drinks from the bar were great.
Stayed 2 nights in Feb 2024
Response from Teresa T on 10 Feb 2024
Thank you for your feedback regarding your recent stay at Springhill. I thank you for this great review and am glad to read about your wonderful hotel experience. We apologize for the issue with the noise disturbance. Please come back and visit us soon!

8/10 Good

todd

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast didnt have many options
Stayed 1 night in Feb 2024
Response from Teresa T on 10 Feb 2024
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests. Our sincere apologies for the team’s shortcomings. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Teresa T on 7 Feb 2024
Thank you for your kind remarks regarding your recent stay. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. Please come back and visit us soon!

8/10 Good

Christee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was good
Overall it was good Our suite and bathroom had plenty of space! Bed and sofa bed were not comfortable. Staff was pleasant,friendly and helpful
Stayed 2 nights in Feb 2024
Response from Teresa T on 6 Feb 2024
Thank you for your feedback regarding your recent stay at Springhill. I thank you for this great review and am glad to read about your wonderful hotel experience. We apologize for the bed comfort issue. Please come back and visit us soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was a great hotel. The coat was even better. We slept so well we missed out on breakfast.
Stayed 1 night in Feb 2024
Response from Teresa T on 6 Feb 2024
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

8/10 Good

Joseph

Stayed 1 night in Feb 2024
Response from Teresa T on 20 Mar 2024
Thank you for your feedback regarding your recent stay at Springhill. I thank you for this great review and am glad to read about your wonderful hotel experience. Please come back and visit us soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Teresa T on 30 Jan 2024
Thank you for your feedback regarding your recent stay at Springhill. I thank you for this great review and am glad to read about your wonderful hotel experience. Please come back and visit us soon!

8/10 Good

Greg

Stayed 4 nights in Jan 2024
Response from Teresa T on 24 Jan 2024
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.

10/10 Excellent

Dallas, West Terre Haute

Travelled with family
The heater/ac made too much noise. There were not enough lights in the bedroom
Stayed 1 night in Jan 2024
Response from Teresa T on 18 Jan 2024
Thank you for taking the time to share your thoughts regarding these issues. I appreciate you bringing them to our attention. I will share your message with the engineering leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Tatiana

Stayed 1 night in Jan 2024
Response from Teresa T on 30 Jan 2024
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Teresa T on 10 Jan 2024
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.

10/10 Excellent

Heather R

Stayed 1 night in Jan 2024
Response from Teresa T on 30 Jan 2024
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

8/10 Good

Zhenggang

Liked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in Dec 2023
Response from Teresa T on 4 Jan 2024
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

6/10 Okay

Talesha

Stayed 2 nights in Dec 2023
Response from Teresa T on 4 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2023
Response from Teresa T on 29 Dec 2023
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

10/10 Excellent

Robert, Hampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Teresa T on 23 Dec 2023
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.

8/10 Good

steve, new canton

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very receptive and friendly. The site continues to be kept up well. Enjoyed my stay.
Stayed 4 nights in Dec 2023
Response from Teresa T on 23 Dec 2023
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Teresa T on 13 Dec 2023
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean rooms and friendly staff.
Stayed 1 night in Dec 2023
Response from Teresa T on 13 Dec 2023
Thank you for your feedback regarding your recent stay at Springhill. I thank you for this great review and am glad to read about your wonderful hotel experience. Please come back and visit us soon!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Teresa T on 13 Dec 2023
Thank you for your kind remarks regarding your recent stay. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. Please come back and visit us soon!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. The room was clean and well appointed. We enjoyed our stay very much.
Stayed 1 night in Dec 2023
Response from Teresa T on 5 Dec 2023
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.

8/10 Good

Amit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall comfortable good location (for my needs)
Comfortable room, good location, dull breakfast
Stayed 6 nights in Nov 2023
Response from Teresa T on 5 Dec 2023
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Easiest check in this trip
Stayed 1 night in Nov 2023
Response from Teresa T on 29 Nov 2023
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Teresa T on 29 Nov 2023
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Teresa T on 5 Dec 2023
Thank you for your feedback regarding your recent stay at Springhill. I thank you for this great review and am glad to read about your wonderful hotel experience. Please come back and visit us soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Teresa t on 7 Nov 2023
Dear Anonymous,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Teresa T

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Teresa t on 7 Nov 2023
Dear Phillip,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Teresa T

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, quiet location. Check in lady was very pleasant & nice
Stayed 1 night in Oct 2023
Response from Teresa t on 7 Nov 2023
Dear Cynthia,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Teresa T

6/10 Okay

Roger W

Stayed 1 night in Oct 2023
Response from teresa t on 7 Nov 2023
Thank you for taking the time to let us know about your experience while staying with us. We appreciate your feedback!

8/10 Good

Ibrahim

Nice place to stay
Stayed 1 night in Oct 2023
Response from teresa t on 7 Nov 2023
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from teresa t on 7 Nov 2023
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from teresa t on 7 Nov 2023
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.