6/10 Okay
Beth
15 May 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Two separate nights, two opposite experiences --This place was quiet and pleasant in the lobby (no blaring tv) Location was in a very green space on the front side that was refreshing, but next to a noisy, busy highway. First night, the employee checking in looked me in the eye, smiled, and offered me a choice of rooms. Because I had a room away from the busy road noise and on the 4th floor, I slept peacefully. I decided to return another night. Night two,, different employee checked me in, spoke with little animation, stared at conputer screen. Put me in 1st room, first floor next to housekeeping closet, with window next to the parking lot. I voiced concern. Hotel not booked up. Employee did not respond at all to my concern. We all know what can happen how a car's motor and headlights can penetrate a room. The nearby road was noisy. Next morning, awakened early to housekeeping staff setting up for the day. I appreciate housekeeping very much and the noises were necessary and appropriate to their work. However, the placement of the main closet next to a room where the sound travels deserves to be reconsidered. Upon checking out, emplyee pleasant but glued to their computer. Two different nights. Two different experiences. If near this area of Indianapolis again, I will be sure to request a room not near the highway, not on the first floor. Employees- say good-bye with eyes on guest and hands off of keyboard.
Beth
Stayed 1 night in May 2024