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Reviews of Motel 6 Indianapolis, IN - Airport

2 out of 5
Motel 6 Indianapolis, IN - Airport
5845 Rockville Rd, Indianapolis, IN

Reviews

6.6
Rating 10 - Excellent. 149 out of 706 reviews" "
Rating 8 - Good. 194 out of 706 reviews" "
Rating 6 - Okay. 150 out of 706 reviews" "
Rating 4 - Poor. 105 out of 706 reviews" "
Rating 2 - Terrible. 108 out of 706 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Alyssa

Travelled with family
Liked: Staff & service
Disliked: Amenities
Light burnt out in shower. Free coffee in morning good Area around hotel a little sketchy. People were friendly though.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 17 Apr 2024
Hi Alyssa, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

6/10 Okay

Roxanne

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Definetly not the property in pictures. If it was, its from YEARS ago. It seems like the rooms and hotel conditions were falsely represented.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 17 Apr 2024
Hi Roxanne, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

6/10 Okay

Jerry

Stayed 2 nights in Mar 2024

10/10 Excellent

Iris

Stayed 4 nights in Mar 2024

4/10 Poor

Tory

Disliked: Cleanliness, property conditions & facilities
The room as not clean. they gave another guest the same room as me
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Tory,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

Alecia

Stayed 1 night in Dec 2023

4/10 Poor

Melissa

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel would be great if they would rid itnof roaches, it made my stomach curl and my skin itch for days just of the thought of one still crawling .... staff was super friendly and it would be a decent place! Also this place is running about 10-15 dollars higher than equal competitors, thats, unfortunately the reason why i will pick another place to stay.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 5 Dec 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Jamie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Tried to claim I never made reservations even though I was able to provide proof and verification that I had made a reservation. Well in advance told me I was going to have to call the company, which, of course brings suit directly to the hotel and after 30 minutes finally mysteriously found my reservation, even though they tried to charge me twice.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 5 Dec 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Diane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to find parking because lot was blocked off due to parking lot maintenance and very little walking path to get to front door
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Diane,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

2/10 Terrible

Devin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Virginia R

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run the other way. Only nice thing about this place is the personality of the front desk staff. We had a broken shower and cockroaches in our room!!
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 31 Oct 2023
Hi Virginia,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Mark

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Roaches on the walls in the hallway and in room 301! Woke up this morning to a roach stampede on the tv counter!
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 31 Oct 2023
Hi Mark,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Stan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was blood on two out of three pillows on the bed. Literally infested to the point that I could not sleep I was so creeped out, with cockroaches. My boyfriend informed the front desk about the bugs and blood and literally zero was done about it. She said it’s a new room as if that makes it better and said she couldn’t move us because they were full. And I had already paid in full but I did not stay the second night, found other accommodations. 0 out of 10 recommend.
Response from Brand Experience Team on 26 Oct 2023
Hi Stan,We are disappointed to learn that we fell short of your expectations. We take reports of pest control and poor cleanliness very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

2/10 Terrible

Isaiah

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Benjeania

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Got in the room there was dead roaches on the floor: the bedding was dirty: and the lock was broken
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 10 Oct 2023
Hi Benjeania,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Johnnie V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No
Stayed 1 night in Sep 2023

6/10 Okay

Scott

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Johnnie V

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 2 Oct 2023
Hi Johnnie,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Johnnie V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient Easy to
Stayed 1 night in Sep 2023
Response from Nancy Y. on 26 Sept 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Johnnie V

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Johnnie V

Business traveller
Stayed 1 night in Sep 2023

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Keep expectations very low.
I was here for a week and the rooms could all (I was in three different ones) use a deep cleaning. The hotel appeared to be in a quasi state of repair/disrepair. The "free" coffee is horribly inconsistent and watered down most mornings. Most of the staff are friendly and helpful. Unfortunately the lady of Pakistani origin needs to be replaced as not only do other guest's complain about her but other employees acknowledge the fact that she's rude and nasty. We had to fight with her for over an hour regarding our reservation and despite our stay being paid for (minus one day due to an error with expedia) she threatened to cancel our entire stay at 11:30 at night. She bragged that shes done this to other guests when expedia makes an error. Even though we had a confirmation email it still took us over an hour of discussion with her and the Maintenance manager to resolve the issue. The bed was comfortable and I mostly slept well minus the barking dogs and loud guests. If you get Peggy upon checking in she'll take good care of you. If you have the Pakistani lady, good luck she just may cancel your reservation.
Stayed 4 nights in Aug 2023

8/10 Good

soline

Disliked: Amenities
It allows for 18yo to check in. My son was moving back to college and needed a place to stay for one night before moving in into his dorm
Stayed 1 night in Aug 2023

2/10 Terrible

Adam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was gross, I thought the elevator was going to break down, the room looked like it was from 1980, dirty, stuff missing from the walls, cigarette burns on the sheets. Hard mattress and 2 pillow that were super thin and uncomfortable.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 29 Aug 2023
Hi Adam,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Harry

Travelled with family
Disliked: Property conditions & facilities, room comfort
Might want to keep looking
Fairly clean but very dated
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 29 Aug 2023
Hi Harry,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst hotel we have ever stayed at. We received 3 calls prior to our check in time. Making sure we were coming. I told them each time we would be checking in around mid night due to the ARCA race. I was told it was not a problem. We arrive around 12:30am. Doors all locked, no one at the desk and we cannot get in since we didnt have a key yet. I called multiple times. Finally someone answered the call. They said the person at the desk must be in the bathroom. We waited for 25 minutes outside for someone to slowly show up. She looked like she just got out of bed. It was a horrible experience. The area by the check in area was a mess and there was a cockroach on the coffee table. Got to our room, no shampoo, soap and a toilet paper roll that was nearly gone. Hotel was loud! You could hear everything. By far the worst hotel we have ever been at. Customer service was by far the worst. Do not stay here! It is a freaking joke. The employees were a joke!
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 22 Aug 2023
Hi Melissa,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Sleepy in Indy
The bed was the worst bed we have ever slept on. Broken down mattress, springs popped everywhere. Awful. The place is in disrepair. For what we paid it was awful. There was a man smoking pot in front of the building in the morning while hanging out with the employees. Just a stressful stay. I was on my way to run a marathon and the stay here did not help me.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 22 Aug 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Diane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Staff was very friendly and helpful. Our bathroom door needs to be improved.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 16 Feb 2024
Hi DianeWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was really dirty and shower and toilet had not been cleaned.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 26 Jul 2023
Hi William, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Poor

Curtis

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Motel 6 July4th week
The room was completely filthy .. sheets on the second bed had stains and black hair all over the sheets.. bottle lids and paper on the floor .. sink was not clean bathroom and shower had hair all over the place😳😳👎👎👎 oh also the remote had no batteries I went downstairs.. employees outside smoking and didn’t ask if they could help.. she just said what.. I was like wow.. but yes .. I’m not throwing anyone under the bus .. it’s just that the service was not great.. highly disappointed
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 18 Jul 2023
Hi Curtis,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Marc

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Brittany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was dirty from beds, to the linen, bathroom shower etc. the hallways smelt like smoke/drugs. There were people in the hallways sitting on the steps snorting drugs in their nose, and prostitution going on also outside and inside. I asked for my money back because this wasn’t the place me and kids were going to lay our heads it’s not safe nor does it look it.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 11 Jul 2023
Hi Brittany, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly and accommodating. The room was clean and comfortable. Nothing fancy but perfect for my needs!
Stayed 3 nights in May 2023
Response from Nancy Y. on 14 Jun 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Jennifer, Jenison

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Johnnie V

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

4/10 Poor

Chad, Portage

Travelled with family and small children
Disliked: Cleanliness
If your looking for a low price option, yes, this accomplishes that, however one will experience the reasons why its less expensive compared to other properties.
Stayed 2 nights in May 2023
Response from Brand Experience Team on 31 May 2023
Hi Chad, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Excellent

Johnnie V

Stayed 2 nights in May 2023

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Jennette Lynnae

Travelled with partner
The hallway smelled like urine on the first floor. The parking lot was littered with trash, discarded food. Our room appeared clean, which was a bonus compared to what we thought it would look like when we walked into the hotel.
Stayed 2 nights in May 2023
Response from Brand Experience Team on 15 May 2023
Hi Jennette,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Okay

Jeffrey

Business traveller
Room staff cleaned very good daily. Handful of shady ppl hanging around & staying there
Stayed 4 nights in Apr 2023
Response from Brand Experience Team on 9 May 2023
Hi Jeffrey,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Mariah

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Johnnie

Stayed 2 nights in Apr 2023

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
clean, safe, but needs to be updated
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 24 Apr 2023
Hi Paul,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

8/10 Good

Johnnie V

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Johnnie V

Stayed 2 nights in Apr 2023