Superior Twin Room | In-room safe, desk, free WiFi
Check availability

Reviews of Hotel Del Rio

3 out of 5
Hotel Del Rio
M.H. Del Pilar Street, Molo, Iloilo, Iloilo

Reviews

8.2

Very good

Rating 10 - Excellent. 32 out of 87 reviews" "
Rating 8 - Good. 37 out of 87 reviews" "
Rating 6 - Okay. 13 out of 87 reviews" "
Rating 4 - Poor. 4 out of 87 reviews" "
Rating 2 - Terrible. 1 out of 87 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jhoanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Benedicta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast buffet
Stayed 3 nights in Feb 2024
Response from Mia on 24 Feb 2024
Mabuhay!Thank you for choosing Hotel Del Rio, we hope to see you again.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Jan 2024
Response from Mia on 24 Feb 2024
Mabuhay!Thank you for choosing Hotel Del Rio, we hope to see you again.

10/10 Excellent

GLENN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mia on 12 Jan 2024
Maayong Adlaw! We are thrilled to hear your wonderful feedbacks. Rest assured that we will continue to serve you nothing less than the Finest Ilonggo Heritage. Thank you and looking forward for your next stay with us!

10/10 Excellent

Mary, Hertford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great and dining staff were attentive, front desk staff were pleasant and bell boys and security guards were friendly and approachable. The hotel is located in a built up area surrounded by eateries. We picked this hotel as it’s walking distance from Doctors Hospital which was handy. The only negative thing I found was the window in my room had one of the handle that locks the window missing…which made me feel unsafe and the cable channels doesn't work. But my overall first time experience in this hotel was good.
Stayed 5 nights in Oct 2023
Response from Mia on 17 Nov 2023
We are very happy that your time with us was as wonderful as you are! Thank you so much for choosing Hotel Del Rio as your hotel of choice; we strive to go above and beyond for our guests to have a wonderful experience.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st time but won’t be the last
1st time staying here but wasn’t disappointed.Spacious bedroom with a view to die for of the river & surrounding area . The staff were very pleasant from the front desk to restaurant & house keeping
Stayed 2 nights in Sep 2023
Response from RESAMIA on 3 Oct 2023
Maayong Adlaw! We are thrilled to hear your wonderful feedbacks. Rest assured that we will continue to serve you nothing less than the Finest Ilonggo Heritage. Thank you and looking forward for your next stay with us!

10/10 Excellent

Thomas, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool for swimming laps. Great breakfast buffet. I'd stay here again.
Stayed 1 night in Aug 2023
Response from Reservations, Mia Joy C. on 5 Sept 2023
Maayong Adlaw! We are thrilled to hear your wonderful feedbacks. Rest assured that we will continue to serve you nothing less than the Finest Ilonggo Heritage. Thank you and looking forward for your next stay with us!

8/10 Good

Mary Jane

Stayed 1 night in Jun 2023

10/10 Excellent

Lily mae

Stayed 1 night in May 2023

10/10 Excellent

Mae

Travelled with family
Liked: Cleanliness, staff & service
The hotel is very clean. The staff are very approachable and friendly.
Stayed 2 nights in Jun 2023

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service
We especially liked the staff: All of the employees were both professional and personable. We failed to get the names of the housecleaning staff, but they were excellent and responsive to every question. In the dining area, we especially enjoyed the attentiveness of Freddie, Adrian, and Leo. Two improvements would put this hotel over the top: 1. Microwave, for an executive suite not to have a microwave is very unfortunate. 2. WiFi, they really need to improve the wifi, both in strength and also password protection. We will definitely return and highly recommend it.
Stayed 4 nights in Jun 2023
Response from Reservations, Mia Joy C. on 5 Sept 2023
Maayong adlaw!We are very happy that your time with us was as wonderful as you are! Thank you so much for choosing Hotel Del Rio as your hotel of choice; we strive to go above and beyond for our guests to have a wonderful experience.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UK review
Breakfast mainly set up for Filipino and not foreign tourists, no bacon or toast and not much choice of fruit
Stayed 5 nights in May 2023

6/10 Okay

Rebecca

Stayed 2 nights in May 2023

6/10 Okay

Agustin

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

8/10 Good

Melecio

Stayed 1 night in Dec 2022

6/10 Okay

Angelita

Response from Mia on 17 Nov 2023
Thank you so much for this wonderful feedback. Thank you and looking forward for your next stay with us!

8/10 Good

Dean

Liked: Cleanliness, staff & service
Overall nice looking place with super friendly staff. The restaurant food was great. There were some issues with water not working (no hot water at times) and was disappointed the pool was out for maintenance with no ETA on fixing.
Stayed 11 nights in Sep 2022

10/10 Excellent

Erwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2021

10/10 Excellent

WELDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was attentive and helpful. Food was excellent as well.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a 3rd person, they gave me my own dental kit, soap and towel. Very happy about that
Stayed 1 night in Mar 2020

10/10 Excellent

Shane

Travelled with family
Liked: Staff & service, amenities
Breakfast is great and service as well!very accommodating staff
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casually relaxed, eschewing hype
I've stayed at this hotel four years ago, and I'm still satisfied. It's a cozy, friendly place which sttains all the expectations I have for a hotel (quiet, decent food, pleasant staff, good location), and safety). There are many other options in Iloilo City, but I like the option of being able to open a gate and go for jogs or walks on the riverwalk esplanade, which is the city's perfect route for runs (two miles for the circuit). Other hotels seem to overdo it with hyped hospitality, but this one is causally relaxed.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Like - its proximity to the river walk. Not like - it's old.
Stayed 1 night in Mar 2019

2/10 Terrible

Tung Shing

It was not a pleasant stay from checking in... ilwe booked a Queen size bed room for 2 days - we arrived after 3pm and the room was not yet prepared... we were told they will put the two beds together. Upon gettin into the room we found 3 beds in the room... the put together one and two more single ones - and hardly any room to walk about. Then there was the question of loud noises from outside, not yo mention the aircon. Just too loud... so we complained and we were moved to another room. Then the TV was not working so we call for help, after 20 mins we called again since no one came... we were just told that all guests are complaining the same thing about their TVs.... the following night - still the same problem we called again and 20 mins went by and still no one came - so we called again - alreafy ipset at this point... finally they sent someone and it was just a matter of replacing batteries...😡 The worse part is the swimming pool which is part of the reason why we stayed here. The pool had so much garbage floating... bugs and plastics and dirt... and the surroundings was in disarray. The poolside is used as a storage for the hotel’s extra chairs and folded tables. When i asked the bellman why the pool is soooo dirty, he looked at the maintenance guy and asked him yhe same, to which the maintenance guy replied, with a scared face, “i will send someone to clean it now...”. Needless to say the 3 days, two nights we stayed in the hotel, no swimming.
Stayed 2 nights in Nov 2018

10/10 Excellent

Francis

Best Hotel in Iloilo
Friendly and polite staff. Good authentic local food. near spa and city center. Will return again, surely.
Stayed 1 night in Sep 2018

8/10 Good

Yin-Yu

Liked: Staff & service, room comfort
Old style concept, overall is ok
The hotel staffs are very friendly and polite. Hotel is old so it's noisy and the water tank seems a bit stuck.
Stayed 1 night in May 2018

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff especially the receptions geeet you with warm welcome and treat you like family member .

6/10 Okay

Grace, Canada

Liked: Staff & service
Nice hotel, walking distance to SM City
Easy walking distance to SM City and many restaurants. The hotel is older and could use some updating, but the staff were friendly and the rooms clean.
Stayed 2 nights in Mar 2018

6/10 Okay

may

Liked: Cleanliness
...on our first visit to this hotel, we were charged an additional for the breakfast of our two companions who were included in our booking inclusive of breakfast...i wonder why but on our second time checked-in, all breakfast are offered free for all of us...
Stayed 1 night in Feb 2018

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
... exceptional customer service
... convenient and local to places we wanted to visit. customer service is top notch. keep it up!
Stayed 5 nights in Jan 2018

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
... nice and pleasant stay
... comfortable room, comfortable beds and pillows. some parts are a bit dated but not enough to ruin my stay.
Stayed 1 night in Jan 2018

8/10 Good

dina, australia

Liked: Cleanliness, staff & service, room comfort
Good food. The toilet in my room has a delicate plumbing. But quick response from staff when i reported the problem.
Stayed 3 nights in Jan 2018

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
... excellent value for money
... comfortable, convenient, easy access to local sites. wonderful breakfast, staff fantastic.
Stayed 1 night in Jan 2018

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
... we keep coming back
... top marks for customer service, very few minor flaws, however, these can be easily remedied. restaurant staff exceptional, reception staff patient and helpful.
Stayed 1 night in Jan 2018

8/10 Good

Jose , Houston Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were attending a wedding here and decided to book the night before so we can be ready early , they allowed us to finished dressing up and to get ready after the check out time without charge , that was greatly appreciated !
Stayed 1 night in Dec 2017

10/10 Excellent

rex , iloilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place
as always the staff took great care of my asawa and kids, we keep coming back because of the great staff.
Stayed 2 nights in Nov 2017

10/10 Excellent

Jonha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location, Brilliant Service
By far the best service we've ever received and experience in all our travels. Topnotch bar none!
Stayed 2 nights in Nov 2017

10/10 Excellent

George L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

JOEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a good hotel, and I liked it.
Stayed 2 nights in Aug 2017
Happy Morning! Greetings from Hotel del Rio. Thank you so much for your great review. Looking forward for your next booking.

8/10 Good

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. We were able to rest except that there is no internet connection in our room during our stay
Stayed 1 night in Jun 2017

6/10 Okay

Gordo, Perth WA

Liked: Cleanliness, staff & service, room comfort
Nice city hotel
Check in was smooth, efficient and front of house staff were very pleasant and helpful Hotel building is not new but is well maintained to local standards. Inclusive breakfast buffet was good local fare and not in short supply. Table staff were very efficient and friendly Wifi in room was free and speed was generally good. Passsword required changing every 24 hours which is a good safety feature and we're freely available upon request from front desk. Would recommend to friends and definitely stay again Rooms were cleaned daily

8/10 Good

Edwin L, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to downtown n malls n shops n restaurants
clean room nice staff wonderful location and. near establishments

6/10 Okay

Verified traveller

Liked: Staff & service
Nice hotel but a little old.
The hotel was able to house us last minute. We expected a much nicer hotel for the equivalent price but when we arrived we noticed that the room is a little old (including the bathroom).

4/10 Poor

Manny, Seattle , WA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again to Hotel del Rio - Iloilo, Philippines
The room given to us is messy the chair is dirty, bed sheets and bathroom towels looks so old and my wife got some allergies. Unfortunately we can no longer cancel our booking. Never again book a pre-paid booking. Bad hotel but the staffs are super nice.

10/10 Excellent

kit, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy access to esplanade from hotel nice view
stayed for 8 days good location friendly staff buffet breakfast was good we had room with large terrace nice view of river enjoy eating out in terrace

10/10 Excellent

rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best staff
great staff and friendly, professional treatment

4/10 Poor

Lani, New York, New York

Disliked: Property conditions & facilities
Disappointing
We were not informed that the pool was NOT "swim-able" because of construction. Our hallway smelled like cigarettes - how do they allow guests to smoke in hotel premises is beyond me! It's a shame - I used to love this hotel growing up ... Now it's outdated. Will NOT recommend this hotel for a stay and will never stay there ever again.