Exterior
Check availability

Reviews of Sleep Inn & Suites Idaho Falls Gateway to Yellowstone

2.5 out of 5
Sleep Inn & Suites Idaho Falls Gateway to Yellowstone
3200 Outlet Blvd., Idaho Falls, ID

Reviews

9.2

Wonderful

Rating 10 - Excellent. 664 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 44 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Randall, Orland

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth and helpful.. she found my Choice# and gave great suggestions on food.
Stayed 1 night in Apr 2024

8/10 Good

Jerry

Business traveller
Liked: Cleanliness, property conditions & facilities
Polite and clean
Stayed 2 nights in Apr 2024

8/10 Good

LINDA

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Landon Draper on 16 Apr 2024
Thank you for the review.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love staying here. Everything is perfect. Friendly staff, clean rooms, and close to Mountain America Center.
Stayed 1 night in Apr 2024
Response from Landon Draper on 15 Apr 2024
Janet, Thank you for the great review.

10/10 Excellent

Reg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Room was clean and quiet. Breakfast was excellent
Stayed 1 night in Apr 2024
Response from Landon Draper on 16 Apr 2024
Thank you Reg for the nice comments.

10/10 Excellent

Kandice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great
Stayed 1 night in Apr 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and easy access from I-15.
Stayed 1 night in Apr 2024
Response from Landon Draper on 4 Apr 2024
Thank you Donna for the great rating

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people work there
Stayed 1 night in Mar 2024
Response from Landon Draper on 4 Apr 2024
Thank you Paul.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to our destinations and the interstate access. The only concern was trying to access the WiFi and internet.
Stayed 2 nights in Mar 2024
Response from Landon Draper on 29 Mar 2024
I am sorry you had issue with the internet. We had just had a new system installed and experienced some issue. All will be good the next time you stay with us.

8/10 Good

Lori

Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024
Response from Landon Draper on 4 Apr 2024
Thank you Sarah for the great rating

6/10 Okay

J

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Was not at all pleased that the pool and the hot tub was completely out of service. I paid extra for this hotel because I wanted to dip in the hot tub after a long drive. Also missed out on the breakfast because it ended so early. The hotel was fine but would not have paid this for that Had I known
Stayed 1 night in Feb 2024
Response from Landon Draper on 27 Feb 2024
We apologize about our pool being down for renovations. We are taking advantage of our slower season and trying to update areas of the property while we can. Our breakfast is supposed to go until 9am. What time did you come down for breakfast?

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Landon Draper on 27 Feb 2024
Thank you Debbie for the great score. looking forward to seeing you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep Inn in Idaho Falls
Our stay at Sleep Inn was excellent! Everything was clean, and artfully decorated. The lady at the front desk was very helpful!
Stayed 1 night in Jan 2024
Response from Landon Draper on 27 Feb 2024
Thank you for completing our online survey. I will share your kind comments to my staff.

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quick and easy check in, room was nice.
Stayed 1 night in Jan 2024
Response from Landon Draper on 27 Feb 2024
Thank you Misty for the great score.

8/10 Good

Kent

Response from Landon Draper on 13 Jan 2024
Thank you Kent for completing our survey. We appreciate the score.

10/10 Excellent

Gloria

Stayed 2 nights in Oct 2023
Response from Landon Draper on 13 Jan 2024
Thank you Gloria for such a great rating. My team works hard to ensure that your stay was great.

10/10 Excellent

Kareen

Stayed 1 night in Jan 2024
Response from Landon Draper on 27 Feb 2024
Thank you Kareen. We appreciate the great score.

8/10 Good

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swimming pool and hot tub was closed.
Stayed 1 night in Jan 2024
Response from Landon Draper on 13 Jan 2024
JoAnn, We do apologize about the pool and hot tub being down. We are working on some renovations and during the off season we felt this would be the best time to work on it.

10/10 Excellent

Rhonda

Travelled with pets, Travelled with partner
Stayed 1 night in Dec 2023
Response from Landon Draper on 1 Jan 2024
Thank you for giving us all 5's!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient to the I15!
Quick and easy check in with a lovely young lady. She was able to make sure our needs were met for an accessible room. Room was very clean and comfortable. Breakfast was the usual type, basic but filling. Would absolutely stay here again!
Stayed 1 night in Dec 2023
Response from Landon Draper on 1 Jan 2024
Angela,Thank you very much for the great review! We really appreciate the comments about out hotel.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for the $$$
Front desk was super friendly and entire hotel was immaculate.
Stayed 1 night in Dec 2023
Response from Landon Draper on 7 Mar 2024
Thank you Mark for the great comments.

8/10 Good

Myron

Stayed 1 night in Dec 2023
Response from Landon Draper on 27 Feb 2024
Thank you Myron for completing our online survey. We appreciate the great score.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Landon Draper on 18 Dec 2023
Thank you for the good rating.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the interstate but we didn’t notice any freeway noise at all. The bed was comfortable and the pillows were great.
Stayed 1 night in Dec 2023
Response from Landon Draper on 14 Dec 2023
Thank you Rachel for completing our survey. We appreciate your comments.

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Landon Draper on 12 Dec 2023
Thank you for taking the time to complete our survey. We appreciate the 10 out of 10 rating!

6/10 Okay

Ashley

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Great service, could use upgrading in the room
The lady at the front desk was excellent. She was very friendly and efficient as well as helpful. Our room smelled like pee and that was really hard to get past. Carpet isn’t the best idea in a pet friendly hotel.
Stayed 1 night in Dec 2023
Response from Landon Draper on 12 Dec 2023
Ashley, Thank you for taking the time to complete our survey. I appreciate your feedback regarding the carper and the pet rooms. We will be remodeling the hotel this next year and we will be putting hardwood floors in all of our pet rooms. I am sorry that the small was bad.

8/10 Good

Marie

Stayed 1 night in Dec 2023

10/10 Excellent

Gordon

Stayed 1 night in Nov 2023
Response from Landon Draper on 18 Dec 2023
We appreciate the great rating!

8/10 Good

Bernd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK Place, need a car to eat!
Stayed 1 night in Oct 2023
Response from Landon Draper on 12 Dec 2023
Thank you for your comments. Unfortunately we are in a location that is not within walking distance to local restaurants. Anything that we can improve upon so we can be viewed better then just an "Ok Place" please let me know so we can correct any issues.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy!! Staff friendly. Nice and clean
Stayed 1 night in Nov 2023
Response from Landon Draper on 14 Dec 2023
Thank you Kim. We appreciate your comments.

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very easy pick up and return.
Stayed 1 night in Nov 2023
Response from Landon Draper on 18 Dec 2023
Thank you for the great rating and your comments!

6/10 Okay

Judy

Liked: Staff & service, property conditions & facilities
It worked for a 1 night stay
Stayed 1 night in Aug 2023
Response from Landon Draper on 1 Jan 2024
What could have we done to have made your stay better? We are always looking for ways to improve.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abc
Stayed 1 night in Nov 2023
Response from Landon Draper on 18 Dec 2023
Thank you!

10/10 Excellent

Tami

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice visit. Staff was pleasant. Very clean, quiet
Stayed 2 nights in Oct 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off interstate good breakfast and right next to gas station if need gas
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little hotel right off the I 15, easy to get to. It has a good little breakfast bar with cereal, waffles, bacon and eggs. Beds are comfortable. It’s easy to get to local dining establishments and there is shopping close by.
Stayed 1 night in Oct 2023
Response from Landon Draper on 24 Oct 2023
Thank you Michelle for the nice comments. We also agree that we are a great little hotel.

10/10 Excellent

Lara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Cynthia

Travelled with partner
Liked: Amenities
Very reasonably priced and good location. Very clean and updated. Great customer service!
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and comfortable
Great bed and shower. Very clean and quiet.
Stayed 1 night in Oct 2023

6/10 Okay

Annalee

Travelled with family and small children
Liked: Staff & service, amenities
Great place if you just need a place to sleep. But the shower had mold growing in the corners. Otherwise for the price it was great and we felt safe.
Stayed 1 night in Oct 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What you’d expect for the price. Nice and quiet when we stayed there. Light was out in shower which made it dark in shower with the layout. Not much choice for breakfast. Bed was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Cheree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Landon Draper on 18 Dec 2023
WOW thank you for such a great rating

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sept.6 review We booked through hotels.com to stay here to attend our neice’s wedding. We didn’t book cancellation coverage since we booked our stay only a week from when we would be there, and we didn’t anticipate anything causing us to not be able to attend. However, I got very ill and tested positive for Covid 19, and rather than spreading the virus and exposing all wedding attendees to what I have and what my family has now been exposed to, we decided to not attend. Ordinarily, the call is left to the hotel to approve hotels.com to make an exception to cancel and refund our booking. The hotel manager at this establishment was cold, callous, and couldn’t care less about our circumstances, he was shockingly rude, and displayed absolutely 0 customer service skills. After explaining our situation to the General Manager Landon (which you could hear in my voice how sick I was since my vocal cords were raw and coarse from all of my coughing, and my winded speech since it was hard to breathe), he callously responded with “You booked a non refundable room, what did you expect?! It’s our policy, and I’m not going to cancel and refund your booking!” To be perfectly honest, my entire attitude and tone changed after that, I was miserable and exhausted, and now dealing with such an unkind, heartless, callously rude person. When I asked him if he’d rather me come stay at this hotel, or refund the booking, he smugly replied “We’ll give you a room since you paid for it, but I’m no
Stayed 2 nights in Sep 2023

8/10 Good

Cor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to overnight at on a long road trip.
Stayed 1 night in Oct 2023