Had to complain to Hotel Manager on day 2 to sort out issues (which I dont like to do given I worked in hotels before and know it’s a challenging operation, but it was so bad we almost checked out so had to speak up ) and then things got better- first 24 hours we were running around from pool to reception several times to get a towel, it was impossible to get one ( washer was broken, noone know when you get more blabla - you should have plenty in a pool beach hotel or put 2 in a room), also got rude attitude from one of the staff members who was the supervisor it seemed, TV didnt work first night, no advice how to get a taxi ( figure it out) - just too much when you pay 400$ per night for one of the better apartments.
Staff at front desk unhelpful except Javier who is amazing and again most were untrained and unaware English speakers could speak Spanish and understand their internal comm. I expected better given previous reviews but seems most guests were ok w the level of service or accepted the lack of towels and brought their own.. then things got better after our chat - on the good side, great bay views, great location, beach access, pool bed availability, nice breakfast, comfy bed and good a/c … fix the towel situation, teach front desk some helpfulness and courtesy and you’ll do SO much better.