6/10 Okay
Regina
Travelled with family
29 Apr 2024
Disliked: Cleanliness, property conditions & facilities
I have stayed at this hotel 3 times in 18 months. This was my first time being dissatisfied. We booked a queen suite. When we arrived, the condition of the suite looked nothing like what we were accustomed to for the previous stays at this same hotel. The carpet was dirty, and the two queen beds material frame was dirty. The couch looked worn. Never in our previous stays had we seen this. We were shocked to see this and immediately requested another room but they did not have any other queen rooms or queen suites. My husband told the desk clerk how the room looked and she said all the rooms looked like that. We have stayed there twice before, and the rooms were clean and nice. The previous rooms did not look like this queen suite . If they had looked like that, we would not have returned.The lobby area was nice, as usual. Breakfast was okay. The suite was disappointing. With the price we paid, we expected better but was highly disappointed in the queen suite. It looked like a dirty cheap low budget room.
Regina
Stayed 2 nights in Apr 2024