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Reviews of DoubleTree by Hilton Huntington

4 out of 5
DoubleTree by Hilton Huntington
1001 3rd Avenue, Huntington, WV

Reviews

8.4

Very good

Rating 10 - Excellent. 542 out of 1004 reviews" "
Rating 8 - Good. 243 out of 1004 reviews" "
Rating 6 - Okay. 105 out of 1004 reviews" "
Rating 4 - Poor. 56 out of 1004 reviews" "
Rating 2 - Terrible. 58 out of 1004 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Liked: Cleanliness, property conditions & facilities
*
Stayed 1 night in May 2024
Response from GSM on 22 May 2024
Thank you, Sheila!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent condition, I would stay here again.
Stayed 1 night in May 2024
Response from GSM on 22 May 2024
Thank you for your feedback, Sharon. We look forward to welcoming you back soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Staff is extremely friendly.
Stayed 2 nights in May 2024
Response from GSM on 14 May 2024
We're glad to hear that you were pleased with the service you received, Sarah. Thank you for your feedback.

8/10 Good

Michael

Travelled with partner
Liked: Staff & service
Limited parking Pretty much off the interstate Valet parking was nice ten dollars
Stayed 1 night in May 2024
Response from GSM on 15 May 2024
Thank you for your feedback Michael. We're glad to hear that you were pleased with our valet service. Please visit us again soon.

8/10 Good

Monica

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice stay. If you prefer a firmer pillow or light weight blanket I would bring your own. I would stay here again if the need arises.
Stayed 1 night in May 2024
Response from GSM on 15 May 2024
We appreciate your feedback Monica. We look forward to welcoming you back.

2/10 Terrible

Kimberly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely unhelpful. No parking available. Room was dirty. AC did not work. Mold on the bathroom as well as peeling paint. Outlets were not working.
Stayed 3 nights in May 2024
Response from GSM on 15 May 2024
We are sorry to hear about your poor experience at our hotel. We will be sure to share this information with our management team. Thank you for your feedback.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were great, the other guests were pretty rowdy through out the night and ignored the no smoking rules.
Stayed 2 nights in May 2024
Response from GSM on 15 May 2024
Your feedback is valuable to us and used to create better experiences for future guests. We hope you will visit us again soon.

8/10 Good

Craig

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Staff was really nice
Stayed 1 night in May 2024
Response from GSM on 15 May 2024
We're glad you were pleased with our staff. Thank you for your time.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GSM on 15 May 2024
Thank you for your feedback, Laura!

6/10 Okay

Sheniqua

Liked: Staff & service
Disliked: Property conditions & facilities
The property should do some updates the carpet should go. Also the TV didn’t work
Stayed 2 nights in Apr 2024
Response from GSM on 2 May 2024
We’re sorry to hear you had such a negative experience at our property, but we really appreciate you bringing this to our attention. We hope that you will come back and visit us again for a more positive experience.

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were there for a concert in ashland kentucky. The hotel was clean, staff was amazing. Cute area around it but short distances away were not as nice. Did not feel unsafe at all but just be aware of wandering too far off property.
Stayed 3 nights in Apr 2024
Response from GSM on 2 May 2024
Thank you for choosing our hotel and taking the time to leave a review. We hope you enjoyed the concert and we look forward to welcoming you back soon.

10/10 Excellent

Morgan, Edon

Stayed 2 nights in Feb 2024
Response from GSM on 15 May 2024
Thank you for your feedback.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful atmosphere. Room was very nice and clean, the entry way is absolutely gorgeous.
Stayed 3 nights in Apr 2024
Response from GSM on 2 May 2024
We're glad you were pleased with your stay, Joshua! We look forward to seeing you again soon.

10/10 Excellent

Thomas

Stayed 1 night in Apr 2024
Response from GSM on 2 May 2024
Thank you for your feedback, Thomas!

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice room and clean. Staff was nice and helpful. Very much enjoyed the complimentary cookie
Stayed 2 nights in Mar 2024
Response from GSM on 2 May 2024
Thank you for your feedback, Dominique. Please visit us again soon. We'll have warm cookies waiting for you.

8/10 Good

Shawn, Louisville

Business traveller
Liked: Cleanliness, staff & service
The room could use a technology upgrade usb ports by the bed steaming options for the tv.
Stayed 1 night in Mar 2024
Response from GSM on 2 Apr 2024
We value your feedback. Thank you for your time.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Late night parking is a challenge.
Stayed 1 night in Mar 2024
Response from GSM on 2 Apr 2024
We value your feedback. Thank you for your time.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price for a Hilton, lots of walkable entertainment and parking
Stayed 2 nights in Mar 2024
Response from GSM on 26 Mar 2024
We always aim to deliver a great experience at our hotel, so we're glad to hear you were pleased with your stay. We look forward to welcoming you back soon.

6/10 Okay

Stephanie

Travelled with family
Disliked: Amenities
1 of only 2 hotels close to the convention center this hotel gets away with alot. The employees were great. The hotel rooms were beat up, didn’t have enough towels or all of the bed in a bag for the pull out sofa which had a horrible mattress. Volleyball girls got back late from a tournament and cleaned out the food for purchase in the fridge. 3 days later they never replaced anything. There’s nothing open late close so that should be replenished with events going on. The price was way too much for this kind of service.
Stayed 3 nights in Mar 2024
Response from GSM on 26 Mar 2024
We are sorry to hear about your poor experience at our hotel. We will be sure to share this information with our management team. Our goal is to continue to work with our staff to provide a better experience on your next visit. Thank you for sharing your feedback with us.

10/10 Excellent

Barry, Falling Waters

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hrraty
Stayed 1 night in Mar 2024
Response from GSM on 26 Mar 2024
Thank you for your feedback Barry.

10/10 Excellent

Christina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty lobby valet was super fast
Stayed 2 nights in Jan 2024
Response from GSM on 26 Mar 2024
Thank you for your feedback Christina. We're glad you were pleased with your stay.

8/10 Good

Clarence

Liked: Cleanliness, staff & service
Parking sucked !!! If you don't have a full size truck you can pay to have it parked inside other wise they have about 16 spaces beside the building which are taken very early. The rest have to park on the street and be moved by 8am the next morning. If you get in later you may have to park as much as a block and half away .
Stayed 2 nights in Mar 2024
Response from GSM on 26 Mar 2024
Thank you for your review Clarence. We wholeheartedly apologize that some aspects of your stay fell short of expectations. Your comments are taken seriously and will be used to improve and create better experiences for future guests.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice room enjoyed my stay
Stayed 1 night in Mar 2024
Response from GSM on 21 Mar 2024
We care about the comfort and satisfaction of our guests so we're happy to hear that you were pleased with your stay. Thank you for your time and feedback.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and of course the warm fresh cookie!!
Stayed 2 nights in Mar 2024
Response from GSM on 21 Mar 2024
We're so glad you had a positive experience with our team. We'll have warm cookies waiting for your next visit!

10/10 Excellent

Zoe

Stayed 1 night in Mar 2024
Response from GSM on 2 May 2024
Thank you for your feedback, Zoe!

8/10 Good

Willis

Travelled with partner
Liked: Staff & service, amenities
Room was clean but paint was peeling in the bathroom.
Stayed 1 night in Jan 2024
Response from GSM on 21 Mar 2024
We’re sorry to hear you had such a negative experience at our property, but we really appreciate you bringing this to our attention. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel.

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful beyond what they needed to be. Highly recommend to others and we will be back
Stayed 1 night in Mar 2024
Response from GSM on 21 Mar 2024
Thank you for choosing our hotel and taking the time to leave a review. We're so glad you had a positive experience with our team. We look forward to welcoming you back soon.

6/10 Okay

Steve

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The valet was helpful and made a good suggestion for dinner. The room was dated and showed wear and tear. The bed was comfortable.
Stayed 1 night in Mar 2024
Response from GSM on 15 Mar 2024
We're glad to hear you were pleased with the service you received from the valet. Thank you for your time and feedback.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Did not like the parking situation. I like the breakfast it was very nice. Patking had to be valet which was inconvenient .
Stayed 1 night in Mar 2024
Response from GSM on 15 Mar 2024
We appreciate your feedback Brenda. Your comments are important to us. We look forward to welcoming you back soon.

2/10 Terrible

Chad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel room floor was soak and wet from mopping that was not dry. Floor had chips from previous person, dead stink bugs on windowsill, sheets were inside out and scratchy. Staff was unknowing about any hotel policies. Incidental charge of $50 per night is unreasonable.
Stayed 2 nights in Feb 2024
Response from GSM on 6 Mar 2024
We are sorry to hear about your poor experience at our hotel. We will be sure to share this information with our management team. Our goal is to continue to work with our staff to provide a better experience on your next visit. Thank you for sharing your feedback with us.

10/10 Excellent

MaryJo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GSM on 26 Feb 2024
Thank you for your review MaryJo!

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel with very friendly staff.
Stayed 1 night in Feb 2024
Response from GSM on 26 Feb 2024
We're glad to hear you were happy with your stay Maureen! Thank you for your feedback.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was super cozy and the cookies were delicious. Staff was super friendly as well.
Stayed 1 night in Feb 2024
Response from GSM on 26 Feb 2024
Come back and see us soon Joseph! We'll have warm cookies waiting for you.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GSM on 26 Feb 2024
Thank you for your review Laura!

10/10 Excellent

Brittany

Stayed 2 nights in Feb 2024
Response from GSM on 26 Feb 2024
We appreciate your feedback Brittany!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Wish the restaurant/bar had more options and better hours. Breakfast was good. Room was clean and staff was very nice.
Response from GSM on 26 Feb 2024
We appreciate your feedback Adam. Please visit us again soon!

8/10 Good

shelby

Travelled with family
Liked: Staff & service, property conditions & facilities
Im frim Huntington and this is one of the nicer hotels around the beds were nice and clean. Horrible view of a graffiti filled ally but thats Huntington
Stayed 1 night in Feb 2024
Response from GSM on 6 Mar 2024
Thank you for choosing our hotel and taking the time to leave a review. We're so glad you had a positive experience. We look forward to welcoming you back soon.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Very nice and clean hotel. Staff was super friendly!
Stayed 1 night in Feb 2024
Response from GSM on 26 Feb 2024
We look forward to welcoming you back Rebecca! Thank you for your feedback.

10/10 Excellent

Dustin

Stayed 1 night in Feb 2024
Response from GSM on 21 Mar 2024
Thank you for your feedback!

10/10 Excellent

Teresa

Stayed 1 night in Feb 2024
Response from GSM on 26 Feb 2024
Thank you for your feedback Teresa!

10/10 Excellent

Amber

Liked: Staff & service, property conditions & facilities
Very nice staff and Valet service!
Stayed 1 night in Feb 2024
Response from GSM on 26 Feb 2024
We're glad to hear you were pleased with our staff! Thank you for your time and feedback!

4/10 Poor

Russell

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Meh.
Easy to find. The lady that checked us in was good. The lobby was nice but that's where the good ended. The room was not what I paid for. I booked a double queen room but what I got was a king and a sofa. There was trash in the trash can in the bathroom and the floor was not clean around the HVAC unit. Towels were also limited. Overall not a great experience.
Stayed 1 night in Feb 2024
Response from GSM on 26 Feb 2024
We care about the comfort and satisfaction of our guests so we’ll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope that you will come back and visit us again for a more positive experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GSM on 26 Feb 2024
Thank you for feedback!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from GSM on 26 Feb 2024
We appreciate your time and feedback Melissa!

6/10 Okay

Gabrielle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GSM on 6 Feb 2024
We look forward to seeing welcoming you back for a more positive experience Gabrielle. Thank you for your feedback.

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our short stay.
Stayed 1 night in Feb 2024
Response from GSM on 6 Feb 2024
Thank you for your time Rebecca.

10/10 Excellent

Shelia

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the hotel were very friendly and polite! Everyone doing their jobs seemed to be respectful and very helpful to anyone. Thank you for providing a wonderful service and opportunity to enjoy our visit!
Stayed 1 night in Feb 2024
Response from GSM on 6 Feb 2024
We're glad you were pleased with your stay and the staff. Your feedback is valuable to us. Please visit us again soon, Sheila.

10/10 Excellent

jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely would stay here again
The staff was very friendly and helpful. Rooms were very nice and clean.
Stayed 1 night in Jan 2024
Response from GSM on 6 Feb 2024
We look forward to welcoming you back soon Jeff. Thank you for your time and feedback.

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GSM on 6 Feb 2024
Thank you for your 10 rating Brigitte!

10/10 Excellent

Shawna L.

Cold shower!! No hot water??
Stayed 1 night in Jan 2024
Response from GSM on 6 Feb 2024
We're sorry to hear about the issues you had during your stay with us, but we really appreciate you bringing this to our attention. We look forward to welcoming you back for a more positive experience. Thank you for your time Shawna.