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Reviews of Wyndham Houston near NRG Park/Medical Center

3.5 out of 5
Wyndham Houston near NRG Park/Medical Center
8686 Kirby Drive, Houston, TX

Reviews

7.0

Good

Rating 10 - Excellent. 328 out of 1008 reviews" "
Rating 8 - Good. 218 out of 1008 reviews" "
Rating 6 - Okay. 185 out of 1008 reviews" "
Rating 4 - Poor. 115 out of 1008 reviews" "
Rating 2 - Terrible. 162 out of 1008 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yarecy, Mission

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in May 2024

6/10 Okay

Yvonne

Travelled with family, Business traveller
No complaints about the property. But I had two rooms and they wanted to put us in 2 different buildings They did correct it. But it really never should have happened.
Stayed 1 night in May 2024

8/10 Good

Nikkita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in May 2024

10/10 Excellent

Kassie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice but busy will stay here again
Stayed 2 nights in May 2024

10/10 Excellent

Mazen

Liked: Cleanliness, staff & service
Nice comfortable hotel. Parts of the facility are old. We enjoyed our stay.
Stayed 2 nights in May 2024

8/10 Good

Banabas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noce service
Stayed 7 nights in May 2024

10/10 Excellent

Latesia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great night's sleep... I also loved the bedroom set, felt right at home.. Nice and clean.
Stayed 1 night in May 2024
Response from Wyndham Staff on 13 May 2024
Good day! We thank you so very much for the feedback that you have provided and will share with our staff We hope to see you again!

10/10 Excellent

Frank, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Wyndham on 13 May 2024
Good day! We thank you for staying with us and hope that you visit us again. We appreciate your feedback.

10/10 Excellent

Fisco Javier

Stayed 2 nights in Apr 2024

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to thank the staff for being so nice to me, my car was getting repaired and they were so nice to let me stay until my vehicle was ready. Thanks again for your wonderful staff.
Stayed 1 night in Apr 2024
Response from Wyndham on 13 May 2024
Oh, wow, we thank you so much for this amazing feedback and hope to see you again!

10/10 Excellent

Bob

Liked: Property conditions & facilities
Shower and fixtures need updated
Stayed 2 nights in Apr 2024
Response from Wyndham on 13 May 2024
Good day! We thank you for staying with us and we are addressing the issues that you have mentioned. We hope that you give us the opportunity to make your next stay awesome!

6/10 Okay

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked near the stadium. I did not like it was very cold and humid The breakfast at the restaurant was good and fair price.
Stayed 2 nights in Apr 2024

6/10 Okay

Melanie

Disliked: Property conditions & facilities
Great location rooms were clean but this hotel needs updating.
Stayed 1 night in Apr 2024
Response from Wyndham on 13 May 2024
Good day! We thank you for your feedback and are in the process of updating our hotel. We hope that you give us the opportunity to make your next stay amazing.

10/10 Excellent

Tracy, Granbury

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This property is perfect for going to events at NGR stadium since you can walk there. The only negative was not staffing the bar/restaurant well. It was very difficult to get a drink as the service was very slow. With a big event like The Rolling Stones, they should have had more staff in place.
Stayed 1 night in Apr 2024
Response from Wyndham on 4 May 2024
Good day! We thank you for staying with us and hope that you had a wonderful time at the Rolling Stones concert. We apologize that the service was so slow at the bar and are working to remedy this issue.

6/10 Okay

Debbie, Fort Worth

Travelled with group
Liked: Staff & service
For the price of the room during a “special event”, a refrigerator and microwave would have been nice. Also charging hotel guests for parking because of the event was ridiculous.
Stayed 2 nights in Apr 2024
Response from Wyndham Staff on 4 May 2024
Good day! We will share your feedback with our staff and we do appreciate that you stayed with us. We are notating your feedback and will let our management team know. We also hope to one day have rooms with refrigerators and microwaves.

6/10 Okay

Zeny

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Wyndham on 4 May 2024
Good day! We do thank you for staying with us and we will share your feedback with our staff. We hope that you choose to stay with us again so that we can make your next stay better.

10/10 Excellent

Garrett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay for my MD Anderson visit. Staff was courteous and kind, it was quiet and clean. This will be my go to hotel for future visits.
Stayed 2 nights in Apr 2024
Response from Wyndham on 4 May 2024
Good day! Thank you very much for your feedback and we hope to see you again. We will share with our staff.

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to a concert across the street and was walkable to the venue and the room was very nice
Stayed 1 night in Apr 2024
Response from Wyndham on 4 May 2024
Good day! We thank you so very much for the feedback that you have provided and will share with our staff and we are happy that your room was nice.

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I close proximity to NRG Stadium, within walking distance.
Stayed 1 night in Apr 2024
Response from Wyndham Staff on 13 May 2024
Good day! We do thank you so very much for staying with us and we do appreciate the feedback that you have provided. We hope to see you again.

10/10 Excellent

V'Nyia

Stayed 1 night in Apr 2024

2/10 Terrible

Ahmed

Stayed 1 night in Apr 2024
Response from Wyndham on 4 May 2024
Good day! We do thank you for your feedback and hope that you choose to stay with us again. We apologize that your stay did not go as well as it should have gone and are working to address these issues.

10/10 Excellent

Andrew

Great stay!!
Stayed 1 night in Mar 2024
Response from Wyndham on 4 May 2024
Good afternoon! We do thank you for staying with us and we are sharing your feedback with our staff. We hope that you visit us again.

10/10 Excellent

Kimberly, Sulphur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Wyndham on 13 May 2024
Good day! We thank you for staying with us and look forward to seeing you again.

10/10 Excellent

Lacie

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay friendly staff
Stayed 1 night in Apr 2024
Response from Wyndham on 4 May 2024
Good day! We do thank you for staying with us and we hope that you visit us again when you are in the area. We will share your feedback with our staff.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect for us, and our king suite was huge. The bed was comfortable, as were the arm chairs and couch. The bathroom was small but clean, with nice fluffy towels. We could shut off the bedroom from the living room area and bathroom- nice when one of us slept in! We stayed four nights, and ate a delicious breakfast there all four days. Everyone was very friendly and helpful. David, the food and beverage manager, was very friendly and professional. He took exceptional care of us, remembering our favorite table and preferences every day. He was particularly attentive to my gluten intolerance, which I greatly appreciated. We’ll be back on our next trip to Houston!
Stayed 4 nights in Apr 2024
Response from Wyndham on 4 May 2024
Good day! We do thank you for staying with us and we also appreciate the very detailed feedback that you have provided and we will share with our staff. I have sent this to Mr. David also.

10/10 Excellent

Geydi

Stayed 2 nights in Apr 2024

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service
The were some cracks and holes in ceiling, AC was not at temp. The AC would turn on and off and it was not as cool as should be.
Stayed 2 nights in Apr 2024
Response from Wyndham Staff on 24 Apr 2024
Good evening! We sincerely apologize that the AC in your room was not working and will be addressing this. We thank you for sharing your feedback and hope you give us the opportunity to make your next stay wonderful.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was great!
Stayed 1 night in Apr 2024
Response from Wyndham Staff on 24 Apr 2024
We wish to thank you for the feedback that you have provided and we hope to see you again.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Wyndham Staff on 22 Apr 2024
Good day! We do thank you for the feedback that you have provided and will share with our staff.

4/10 Poor

Katie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I usually do not write reviews. However, to help future travelers pick a property that is right for them I wanted to share my experience at Wyndham Houston near NRG Park. I do take full responsibility for not researching a bit more about this property before making our bookings. It was a quick decision as we were in town visiting our niece who was at MD Anderson and needed a hotel near the hospital. As far as location this property was not bad. However, the cleanliness of this property was unfortunately below mine as well as my extended family's standard. Just walking to our rooms we had an uneasy feeling from the smell of the hallways alone. I do give this property the benefit of the doubt as this is an older building that undoubtably would have some odor. Not an issue, definitely understandable. But upon entering the bathrooms of 2 of the 3 rooms we reserved, there were RAT droppings, no not mice droppings. they were on the floor near the toilet as well as on top of the "fresh towels". When I called the front desk they did send a house keeper who picked up the droppings but never returned with fresh towels. We were never offered any compensation OR fresh towels. We did check in later in the night and were pretty tired after our experience at the Cancer Center so we had no other option but to stay. Needless to say we were all pretty grossed out and were super happy to be home the next night. I hope this review helps anyone looking to book at this property.
Stayed 1 night in Apr 2024
Response from Fernanda - Guest service representative on 19 Apr 2024
Thank you for taking the time to share your experience, and we sincerely apologize for the disappointment and inconvenience you encountered during your stay at Wyndham Houston. Your feedback is valuable to us as it helps us identify areas for improvement and ensure that all our guests have a pleasant stay. We deeply regret that the cleanliness of the property did not meet your expectations, and we understand the importance of maintaining high standards of cleanliness and hygiene. Rest assured, we have taken your feedback seriously and have taken immediate action to address the issues you have raised. We are genuinely sorry for the presence of rat droppings in your room, as this is completely unacceptable. We have conducted a thorough inspection and implemented pest control measures to prevent any recurrence of such incidents. As for the the lack of fresh towels and compensation, we apologize for the oversight and inconvenience. This does not reflect the level of service we strive to provide, and will be reviewing our procedures to ensure this does not happen again.Once again, we apologize for falling short during your stay and thank you for bringing these issues up to our attention. We hope you will consider giving us another opportunity to serve you better in the future.

10/10 Excellent

Sherica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to our destination earlier than expected. The woman at the front desk was extremely helpful in getting us a room in just a few minutes! Even made it so we didn’t have to move our stuff in and out of a new room. Will for sure be back and rent the suite again. We loved it.
Stayed 2 nights in Apr 2024
Response from Wyndham on 20 Apr 2024
Good day! We thank you so very much for staying with us and hope to see you again. All of our staff appreciate the feedback that you have provided.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Wyndham Staff on 15 Apr 2024
Good day! We thank you so very much for the feedback that you have provided and we do hope that you will stay with us again. We will share with our staff.

2/10 Terrible

Lacy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No air conditioner in our room. They moved our rooms and the new room never got below 75! The elevators do not work and they do not have anyone to help you move your things. I would not recommend staying here if you can avoid it!!!
Stayed 1 night in Mar 2024
Response from Angela on 16 Apr 2024
Good day! We sincerely apologize that your stay did not go as well as it should have and will share with our staff. We do hope that you give us the opportunity to make your next stay better.

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, and I would gladly book there again for any future trips.
Stayed 3 nights in Apr 2024
Response from Wyndham on 9 Apr 2024
Good day! We sincerely appreciate the feedback that you have provided and we do hope that you choose to stay with us again.

10/10 Excellent

Vajuiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location.
Stayed 1 night in Apr 2024
Response from Wyndham on 8 Apr 2024
Good day! We do thank you for staying with us and thank you so very much for the feedback that you have provided. We will share with our staff and please come visit us again.

10/10 Excellent

Davion

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alan was a really nice guy, was able to provide us with great recommendations for restaurants for our first stay in HTown! And the hotel itself is one of the best looking Wyndham hotels I’ve stayed in
Stayed 1 night in Mar 2024
Response from Wyndham Staff on 5 Apr 2024
Good day! We thank you so much for staying with us and for the wonderful comments about Mr. Alan and we will share with all our staff. We hope to see you again.

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service
Easy check in
Stayed 1 night in Mar 2024
Response from Wyndham on 1 Apr 2024
We thank you so much for the wonderful feedback and hope that you choose to stay with us again. We will share with our staff.

8/10 Good

Carroll

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, although the room was freezing
Stayed 1 night in Mar 2024
Response from Wyndham Staff on 25 Mar 2024
Good day! We do thank you for staying with us and we sincerely apologize that your room was freezing. We hope that you give us the opportunity to make your next stay better.

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a Junior Suite. The room was huge and it had 2 bathrooms which is a definite perk! My stay was during Rodeo Season and its literally a 5 minute walk to get inside the gates at NRG Stadium. Parking was $20 so very affordable. Very quiet considering its next to a freeway and the major event that was happening. The bar is nice and there is an outside patio. Food was ok. Front desk was very welcoming. This is an older property and could use some upgrades inside the room but overall it was a wonderful experience!
Stayed 1 night in Mar 2024
Response from Wyndham on 24 Mar 2024
Good morning! We do thank you for the awesome feedback and will share with our staff. We do hope that you come see us again.

2/10 Terrible

Hillary

Disliked: Cleanliness, staff & service, property conditions & facilities
Pullout sofa falling in, smelled, felt dirty
Stayed 2 nights in Mar 2024
Response from Wyndham Staff on 24 Mar 2024
Good day! We sincerely apologize that your stay did not go as it should have and will share with our staff. We hope that you give us the opportunity to make your stay much more enjoyable.

2/10 Terrible

Samuel Keith

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing works, everything is broken.
Stayed 2 nights in Mar 2024
Response from Wyndham Staff on 18 Mar 2024
Good day! We thank you so very much for the feedback that you have provided and we apologize that your stay did not go as it should have. We do hope that you give us the opportunity to make your next stay better.

8/10 Good

randi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The check in was not good and too forever but otherwise great.
Stayed 2 nights in Mar 2024
Response from Wyndham on 15 Mar 2024
Good day! We sincerely apologize for the long wait and are working on making it a better check in procedure and with less wait. We hope that you choose to stay with us again.

2/10 Terrible

Brittney

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Wyndham Staff on 14 Mar 2024
Good day! We thank you so very much for staying with us and for the feedback that you have provided as this helps us to improve our services. We will share with our staff.

10/10 Excellent

Tommanisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and room was clean.
Response from Wyndham Staff on 12 Mar 2024
Good day and thank you very much for the nice feedback. We hope to see you again.

10/10 Excellent

Chad

Stayed 2 nights in Mar 2024
Response from Wyndham on 1 Apr 2024
Wow! Thank you for the feedback that you have provided and we do hope to see you again!

6/10 Okay

Wendy

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Property is very old and need renovations, the shower made a loud noise and the handle vibrates while you’re showering, the bar on the first floor has live music that you can clearly hear in your room so it was hard to sleep. We went during Rodeo season and they were charging guests to park in the property, which normally comes included in the hotel stay price.
Stayed 1 night in Mar 2024
Response from Wyndham on 12 Mar 2024
Good day! We do thank you for staying with us and we appreciate the feedback that you have provided. We hope you give us an opportunity to make your next stay better.

6/10 Okay

Chance

Stayed 2 nights in Mar 2024
Response from Wyndham Staff on 1 Apr 2024
Good day! We thank you so very much for staying with us and we hope to see you again. We do appreciate the feedback that you have provided.

6/10 Okay

Stacy

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Wyndham Staff on 8 Mar 2024
Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize that your experience did not fully meet your expectations. Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that we provide the best possible service to all our guests.If there are specific aspects of your stay that you feel we could have done better, please don't hesitate to let us know. We are committed to continuously improving our services and facilities to enhance the experience of our guests.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

8/10 Good

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went one night for the rodeo. very convenient to NGR STADUIM. Walkable
Stayed 1 night in Feb 2024
Response from Kobe on 8 Mar 2024
Thank you for choosing to stay with us during your visit to the rodeo! We're delighted to hear that our location near NGR Stadium was convenient for you and that you found it walkable. We strive to provide our guests with a comfortable and convenient experience, and we're pleased to know that we succeeded in meeting your expectations.We hope you had a fantastic time at the rodeo, and we look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Miranda

Travelled with group
Liked: Amenities, property conditions & facilities
Stayed here for the rodeo. Was convenient. Check in staff were very welcoming and kind. Checked out and then after about an hour down the road realized my AirPods were left in the room. My fault. Immediately called guest services. They said they were not found in the room even though location is showing to still be in the room. My fault for not double checking just a shame there aren’t honest people left in this world. 😭 Overall. Location is great for events at NRG.
Stayed 1 night in Mar 2024
Response from Wyndham on 6 Mar 2024
Good day! We thank you for staying with us and appreciate the feedback that you have submitted and will be sharing with our staff.