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Reviews of WoodSpring Suites Houston La Porte

2.5 out of 5
WoodSpring Suites Houston La Porte
1506 W Fairmont Pkwy, La Porte, TX

Reviews

7.2

Good

Rating 10 - Excellent. 81 out of 234 reviews" "
Rating 8 - Good. 58 out of 234 reviews" "
Rating 6 - Okay. 43 out of 234 reviews" "
Rating 4 - Poor. 24 out of 234 reviews" "
Rating 2 - Terrible. 28 out of 234 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Eddie on 27 May 2024
Thank you for letting us know how your stay was.

4/10 Poor

Sarah

Business traveller, Travelled with partner
Disliked: Amenities
As soon as you walk in to the hallway to go to your room it smells so strongly of cigarettes and pet urine. I had to double wash my clothes once I got home to get the smell off of them. The smell it so strong it gave me a migraine my whole time staying there.
Stayed 2 nights in Apr 2024
Response from Eddie on 30 Apr 2024
I'm sorry you had a bad experience. Thank you for letting us know how your stay was. We will take your comments to improve.

8/10 Good

Edward

Liked: Cleanliness, staff & service
Gor me on the 1st floor.
Stayed 1 night in Apr 2024
Response from Eddie on 5 Apr 2024
Thank you for letting us know how your stay was. We hope you come back to stay with us again.

4/10 Poor

Pinalkumar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Eddie on 1 Apr 2024
Thank you for taking the time to let us know how your stay was. I'm sorry you had a bad experience.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been staying at this property for work for at least a year when I’m in town. The price is good but the behavior amongst guests and staff is on decline. One week there was lots of noise which sounded like a guest playing ball with their pet past midnight. Another case the alarm went off after midnight so I tried to extend my checkout to catch up on missed sleep and staff was rude when I woke up to pack and leave. I’ll just stay somewhere else.
Response from Eddie on 1 Mar 2024
You are no longer welcome at this property.

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Eddie on 14 Feb 2024
Thank you for taking the time to let us know how your stay was.

10/10 Excellent

Valentin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
As noted above.
Stayed 28 nights in Dec 2023
Response from Eddie on 14 Feb 2024
Thank you for taking the time to let us know how your stay was.

2/10 Terrible

Joshua

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly do not recommend 2nd floor
Stayed 1 night in Jan 2024
Response from Eddie on 14 Feb 2024
I'm sorry you had a bad experience. Thank you for taking the time to let us know how your stay was.

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Highly recommend not staying… from the warm water that don’t get hot, to the fact they won’t even clean the elevator floor daily of trash
Stayed 6 nights in Jan 2024
Response from Eddie on 14 Feb 2024
I'm sorry you had a bad experience. Thank you for taking the time to let us know how your stay was.

2/10 Terrible

kimberly

Stayed 3 nights in Dec 2023
Response from Eddie on 14 Feb 2024
I'm sorry you had a bad experience. Thank you for taking the time to let us know how your stay was.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very basic but I had hot water for showers, a comfortable bed and the room was clean. For the price I give it five stars.
Stayed 1 night in Jan 2024
Response from Eddie on 14 Feb 2024
Thank you for taking the time to let us know how your stay was.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Eddie on 14 Feb 2024
Thank you for taking the time to let us know how your stay was.

10/10 Excellent

Kasi, League City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eddie on 14 Feb 2024
Thank you for taking the time to let us know how your stay was.

10/10 Excellent

Christian

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Eddie on 14 Feb 2024
Thank you for taking the time to let us know how your stay was.

2/10 Terrible

Guadalupe

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eddie on 14 Feb 2024
I'm sorry you had a bad experience. Thank you for taking the time to let us know how your stay was.

4/10 Poor

Joshua

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Needs bfast
Stayed 5 nights in Dec 2023
Response from Eddie on 14 Feb 2024
I'm sorry you had a bad experience. Thank you for taking the time to let us know how your stay was.

2/10 Terrible

Joshua

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s trash
Stayed 2 nights in Dec 2023
Response from Eddie on 14 Feb 2024
I'm sorry you had a bad experience. Thank you for taking the time to let us know how your stay was.

6/10 Okay

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Eddie on 14 Feb 2024
Thank you for taking the time to let us know how your stay was. I hope you will give us another chance to make your stay a better one.

6/10 Okay

Joshua

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Bro y’all need at least an ice machine!!! There no breakfast or gym. Rooms are cheap asf but don’t think about getting someone to the desk about 6:00am, homie came out wit an attitude. Other guy complained about my motorcycle noise… I’d recommend it tho
Stayed 1 night in Dec 2023

6/10 Okay

Ann, Alvin

Liked: Staff & service
Disliked: Cleanliness
I have been trying to get ahold of the property since my stay because an item was left behind.
Stayed 1 night in Nov 2023
Response from Eddie on 29 Nov 2023
Unfortunately our phones have been down for a couple of weeks. I currently don't have any items in our lost and found.Sorry

6/10 Okay

Ian

Business traveller
I like the weekly price, what i don’t like was the thin wall of the room, you can hear the whole conversation of your neighbors, the mattress is loud (squeaky sound every time you move and mattress is over used)
Stayed 3 nights in Nov 2023
Response from Eddie on 29 Nov 2023
I'm sorry your stay with us was not a good one.Thank you.

8/10 Good

Dwaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good basic hotel.
Stayed 1 night in Nov 2023
Response from Eddie on 13 Nov 2023
Thank You for taking the time to write a review. We hope to see you again when you need us.

8/10 Good

Kimberly

Stayed 1 night in Oct 2023
Response from Eddie on 7 Nov 2023
Thank You for taking the time to post this review.

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love coming here. Good price and friendly customer service.
Stayed 3 nights in Aug 2023
Response from Eddie on 12 Oct 2023
Thank You.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Was in town for an autograph show. Hotel was just a few miles from my destination, had great restaurants local and close to a few shopping centers
Stayed 2 nights in Aug 2023
Response from Eddie on 12 Oct 2023
Thank You.

10/10 Excellent

Mel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Sep 2023
Response from Eddie on 27 Oct 2023
Thank you for choosing to stay with us.

8/10 Good

William

Stayed 4 nights in Sep 2023
Response from Eddie on 25 Sept 2023
Thank you for your review.

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Eddie on 16 Oct 2023
Thank You!! :o)

2/10 Terrible

Mary

Travelled with family
Disliked: Amenities
Waited 15 minutes to check in for the clerk to finish his smoke break!
Stayed 1 night in Sep 2023
Response from Eddie on 12 Sept 2023
I apologize for your inconvenience. I will address the issue. Thank you.

10/10 Excellent

Mayjor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Sep 2023
Response from Eddie on 8 Sept 2023
Thank You!!

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They don't clean the room each day. It's an older hotel. No frills motel.
Stayed 2 nights in Sep 2023
Response from Eddie on 5 Sept 2023
Thank you for your feedback. I'm sorry you had a bad stay.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Eddie on 5 Sept 2023
Thank you for taking the time to provide your feedback.

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing peaceful place to stay
Stayed 1 night in Aug 2023
Response from Eddie on 22 Aug 2023
Thank You!!

6/10 Okay

Victor

Liked: Cleanliness, staff & service
Disliked: Room comfort
The a/c doesn’t work properly. That is hard to get past.
Stayed 1 night in Aug 2023
Response from Eddie on 8 Aug 2023
I apologize for your bad experience. I hope you contacted the front office to give us a chance to repair the issue. Thank You.

10/10 Excellent

Frank, Haslet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Eddie on 26 Jul 2023
Thank You!! We hope to see you again, soon. :o)

6/10 Okay

Vincent

Liked: Staff & service
Disliked: Cleanliness
Not the best
There was a smell in the pillow cases were yellow..house keeping did a bad job there was a chicken bone on the floor
Stayed 1 night in Jul 2023
Response from Eddie on 18 Jul 2023
I apologize for your bad experience.

4/10 Poor

OM

Stayed 1 night in Jul 2023
Response from Eddie on 26 Jul 2023
I apologize you had a bad experience. I hope you give us another opportunity to give you a better one.

10/10 Excellent

Cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Needs a pool
Stayed 2 nights in Jun 2023
Response from Eddie on 21 Jun 2023
Thank You

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Eddie on 19 Jun 2023
Thank You

8/10 Good

Ganesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed with family for a week and overall the stay was good. Especially the front desk - Jessie was good and helpful. The cleaning staff is friendly and nice. Only issue is Wi-Fi was very sloppy :( overall good stay.
Stayed 9 nights in May 2023
Response from Eddie on 12 Jun 2023
Thank you for your time and response. We hope to see you again soon.

10/10 Excellent

Suresh

Stayed 2 nights in Jun 2023
Response from Eddie on 29 Jun 2023
Thank You!! :o)

6/10 Okay

Sylvia

Travelled with family, Business traveller
Make sure you have an employee or a back up at front desk at all times to greet it's customers
Stayed 1 night in May 2023
Response from Eddie on 31 May 2023
Thank you for taking the time to let us know how your stay was. I'm sorry but our office hours are not 24 hours. After the office is closed we do have a person available on call that lives at the property.

2/10 Terrible

Camden

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel. Very incomfortable
Awful. I couldnt even check in bc no one showed up.
Stayed 1 night in May 2023
Response from Eddie on 22 May 2023
I'm sorry you had a bad experience. The office hours are from 9am to 10pm. Please tell me what time you tried to check in so I can further investigate? Even after hours we do have an employee that lives on property. By dialing 0 or 500 on the lobby phone, it will get you in contact with our Overnight Guest Service Representative.

4/10 Poor

LeShawn

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reservations were made online via app and my card was not to be charged until I got there, at which time I was planning to pay with a different card. However, upon arrival the guy told me that my reservations had been cancelled because they tried to charge the card and it did not go through. So the rates went up AND I was told they no longer had my room available.
Stayed 7 nights in May 2023
Response from Eddie on 12 May 2023
Thank you for your time in writing this response. We apologize that you had a bad experience.

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Eddie on 22 May 2023
I'm sorry you were not fully satisfied with your stay. Please let us know what we could have done to make your stay better. Thank you.

8/10 Good

Joseph

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities
guests are a little anxious to get on/off the elevator. Elevator is a bit slow. would be nice to to have people NOT hovering over the door. cleaning is done once every two weeks. Once you get used to the regulars its not too bad. some people are so nosey so set your boundaries early.
Stayed 6 nights in Apr 2023
Response from Eddie on 21 Apr 2023
Thank you for your time to post this review and thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Miakayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Apr 2023
Response from Eddie on 6 Apr 2023
Thank You!! :o)

10/10 Excellent

Eduardo Diaz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good condition
Stayed 2 nights in Mar 2023
Response from Eddie on 31 Mar 2023
Thank You!! We hope to see you again soon.

4/10 Poor

Kellie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Eddie on 9 Mar 2023
I apologize you did not have a good stay with us. I hope you will give us another opportunity. Thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2023
Response from Eddie on 9 Mar 2023
I apologize you did not have a great stay with us. I hope you will give us another opportunity to make it great. Thank you.