Exterior

Reviews of TownePlace Suites Houston Northwest

2.5 out of 5
TownePlace Suites Houston Northwest
11040 Louetta Rd, Houston, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 115 out of 238 reviews" "
Rating 8 - Good. 83 out of 238 reviews" "
Rating 6 - Okay. 20 out of 238 reviews" "
Rating 4 - Poor. 11 out of 238 reviews" "
Rating 2 - Terrible. 9 out of 238 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suggest that the property carry some necessary items for sale such as aspirin, Tums, Benadryl, toothpaste etc. Thank you
Stayed 1 night in Feb 2024
Response from Jacqueline on 25 Feb 2024
Dear M, Thank you for your feedback, I will share with the hotel leadership team. Thank you for choosing to stay with us.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jacqueline on 25 Feb 2024
Dear Joe, Thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Steffan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jacqueline on 17 Dec 2023
Thank you for your feedback and choosing to stay with us. We hope to see you again. Happy Holidays

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed over Thanksgiving Eve and the staff was great! The room was nicer and bigger then I expected. Completely enjoyed my stay.
Stayed 1 night in Nov 2023
Response from Jacqueline on 24 Nov 2023
Thank you for your positive feedback, it is greatly appreciated. I will share your feedback with the entire hotel staff. We hope to see you again, and thank you for choosing TownePlace Suites by Marriott Houston NW.

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for the whole family and the breakfast was great 😊
Stayed 1 night in Nov 2023
Response from Jacqueline on 17 Nov 2023
Your feedback is appreciated and we thank you for choosing to stay with us at TownePlace Suites Houston NW. We hope to see you again.

10/10 Excellent

Andrea

Stayed 2 nights in Nov 2023
Response from Jacqueline on 17 Dec 2023
Thank you for choosing to stay with us. Happy Holidays

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at TownePlace are the best. The rooms are comfortable and breakfast is always very good. We have stayed here a few different times and they have never felled to impress me with their friendliness and helpfulness.
Stayed 1 night in Oct 2023
Response from Jacqueline on 30 Oct 2023
Thank you very much for your feedback. It will be shared with the entire hotel staff. We look forward to your next visit with us. Have a wonderful week.

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2023
Response from Jacqueline on 17 Nov 2023
Thank you for choosing to stay with us at TownePlace Suites Houston NW. We hope to see you again.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for families
Great hotel, great location, great staff. We had the two bedroom suite with kitchenette. Felt like home. Slept five comfortably. (Two adults, three kids)
Stayed 4 nights in Oct 2023
Response from Jacqueline on 26 Oct 2023
Kristen, Thank you so much for your feedback, we work hard to provide guest with a great stay. Your feedback will be shared with the entire hotel staff. We hope to see you again

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
Excellent service and great breakfast. The elevator was broken off and on through our short stay, but other the. That it was a great stay.
Stayed 1 night in Oct 2023
Response from Jacqueline on 23 Oct 2023
Thank you Paul, your feedback is greatly appreciated. We hope to see you again

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Substandard exterior. Felt more like Section 8 employee housing than a hotel. Room was ok. Pretty clean. Didn't really deal with staff. I wouldn't run from this place. I just don't think I'd stay here again. I'll drop the extra $60 on a nicer location next time.
Stayed 1 night in Oct 2023
Response from Jacqueline on 23 Oct 2023
Thank you Paul, your feedback is greatly appreciated. We hope to see you again

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jacqueline on 23 Oct 2023
Thank you for your feedback

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very homey and comfy
Great hotel -- very homey with a small kitchen. Great comfortable bed. Made my one-night stay for a nearby cycling event very restful!
Stayed 1 night in Sep 2023
Response from Jacqueline Garcia on 25 Sept 2023
Bryan, Thank you so much for your feedback, it will be shared with the entire hotel staff. We hope to see you again.

8/10 Good

Tetteh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jacqueline on 17 Dec 2023
Thank you for choosing to stay with us

4/10 Poor

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Broken bed, Puddles and Mud. Shower leaking
Very Disappointed. Stayed in the 2 room suite with my family and woke up sore both nights. Finally looked under the bed and it was broken but looked like it was somewhat repaired with just tape. Sprinklers were always on or just broken so puddles and mud were in front of the door to get in and out. Could not enter any other way. I have small kids so it was difficult to maneuver without stepping in a puddle or in mud. Dishwasher did not work. The shower leaked. The lady in the front was always nice and did provide great service but nothing she could of done about the above issues.
Stayed 2 nights in Aug 2023
Response from Jacqueline on 30 Aug 2023
Mr. Deleon, I sincerely apologize for the quality of your stay and will be sharing your pictures and remarks with the hotel leadership team to ensure this doesn't happen again. Thank you for your feedback.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean, friendly staff
Stayed 4 nights in Aug 2023
Response from Jacqueline on 22 Aug 2023
Thank you so much for staying with us. We appreciate you and look forward to seeing you again.

10/10 Excellent

Marieanne

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The team at the front desk are very helpful and responsive. We really enjoyed staying here and will definitely come back whenever we visit Houston.
Stayed 17 nights in Jul 2023
Response from Jacqueline on 22 Aug 2023
Marieanne, we enjoyed having you and your family stay with us. I hope your flight home was great and we look forward to seeing you again.

8/10 Good

Shelton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Jackie on 2 Aug 2023
Thank you for your feedback and for choosing to stay with us. Have a great summer!!!

8/10 Good

Jo Ann

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Staff was very friendly and helpful.
Stayed 2 nights in Jul 2023
Response from Jackie on 2 Aug 2023
Thank you so much Jo Ann. Have a great summer!!!

2/10 Terrible

yves

Stayed 6 nights in Mar 2023
Response from Jackie on 2 Aug 2023
Thank you for your feedback

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Be careful
Power went out, beyond hotels control due to storm coming through. No electricity for 15 hours. We were booked there for 5 nights, night 2 we checked out cause of electricity issues and fire alarms going off at 1am. Asked the manager to refund last 3 days, says she would and still have t been refunded yet. Not in the best neighborhood, they’re cutting catalytic converters off cars. Just a bad area.
Stayed 5 nights in Jun 2023
Response from Jackie on 1 Jul 2023
I apologize and the refund has been issued.

8/10 Good

SANDRA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness was my top priority. Was assigned to another suite,since toilet tank was leaking
Stayed 4 nights in Jun 2023
Response from Jacqueline Garcia on 8 Jun 2023
Thank you so much for choosing our Hotel. We hope to see you again in the near future. Have a great day

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location fast check-in very comfortable room. I will be staying here again.
Stayed 1 night in Jun 2023
Response from Jacqueline Garcia on 8 Jun 2023
Thank you so much for staying with us. We hope to see you again soon! Have a great day

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Experienced a water shut off during stay
Stayed 4 nights in May 2023
Response from Jacqueline Garcia on 8 Jun 2023
I apologize for the inconvenience of the water shut off; we had an issue with our boiler. We hope this experience does not deter you from staying with us again in the future. Have a wonderful day

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place
Stayed 6 nights in May 2023
Response from Jacqueline Garcia on 8 Jun 2023
Thank you for choosing to stay with us, we hope to see you again in the near future. Have a great day.

2/10 Terrible

Jerry

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service was terrible and staff seemed unknowledgable about the property and policies.
Stayed 2 nights in May 2023
Response from Jacqueline Garcia on 8 Jun 2023
Thank you so much for your feedback, We are working had to get everyone on staff trained to the Marriott standard. We hope you give us another chance in the future. Thank you, and I hope you have a wonderful day.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were not disappointed with our stay. Friendly, clean, hot breakfast and kitchenette was a plus for us. Mucho Gracias!
Stayed 2 nights in Mar 2023
Response from Ana Rodriguez on 30 Mar 2023
Thank you very much for your feedback, we hope to see again soon!Have a great day!Ana Rodriguez GMTownePlace Suites Houston NW

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerak was amazing. Comfy rooms. Loved the kitchen
Response from Michelle on 16 Mar 2023
Thank you! We hope to see you come back.

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Texas trip
It was a nice hotel a little old but kept up nicely and location was great
Stayed 4 nights in Feb 2023
Response from Michelle on 16 Mar 2023
Thank you! And we hope to see you again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and accommodations!
The staff was great. From reception to the breakfast hostess everyone was very friendly!! The room was good, clean and comfortable. The location was close to all the restaurants for the event I was attending in Memorial Springs. The rate was better than most, especially for the accommodations provided!! Had a good stay and would stay there again for events in that area.
Stayed 2 nights in Feb 2023
Response from Michelle on 6 Feb 2023
Thank you and come back and see us!

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Michelle on 16 Mar 2023
Thank you! We hope to see you again.

6/10 Okay

Eliza

Liked: Staff & service

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff are very friendly and helpful. The breakfast has a good variety including hot options. The landscaping needs attention; many bare spots.
Response from Omar Arizpe on 19 Jan 2023
Good afternoon, thank you for your feedback. we happy that you were able to enjoy our new complimentary breakfast. we will take recommendations for landscaping improvement.

8/10 Good

Carlin

6/10 Okay

Courtney

Travelled with partner
Liked: Staff & service, property conditions & facilities
Extremely friendly staff, easy checkin, clean area around property. Beds weren’t too soft and rooms cooled fairly quick.
Stayed 1 night in Dec 2022
Response from Omar Arizpe on 19 Jan 2023
Thank you for staying at the Towneplace Suites Houston NW, we hope to see you in your next trip to Houston

8/10 Good

Sansal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2022
Response from Omar Arizpe on 19 Jan 2023
Thank you for staying at the Towneplace Suites Houston NW, we hope to see you on your next trip to Houston.

8/10 Good

Latoyia

Travelled with family
Liked: Staff & service, amenities
It was a little warm or freezing in room. There was a red fingerprint in the bathroom area not sure what it was. The place is a little older but overall clean and close to 249.
Stayed 2 nights in Oct 2022

8/10 Good

K L

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Hao

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
average
friendly stuff the property was a bit run down room appears old and smelled of mold.
Stayed 1 night in Sep 2022
Response from Omar on 12 Sept 2022
Thank you for taking the time to let us know about your experience while staying with us. Your experience with room smelling mold is below our standard. i really thank you for your feedback about the renovation that is needful, this topic has been placed on the table with Leadership.

10/10 Excellent

BETHANY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great. Worker named Sandra was amazing.
Stayed 1 night in Aug 2022

4/10 Poor

Gaila

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Ana Rodriguez on 19 Jul 2022
Thank you for your review Mr. Brent, we really appreciate it! Thank you for choosing us and we hope to see you back soon! Have a great rest of your day!

8/10 Good

Kevin C and Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we needed and pretty clean.
Stayed 2 nights in Jun 2022
Response from Michelle on 15 Jun 2022
Thank you & we hope to see you again!

2/10 Terrible

Domimecha

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room they gave me was HORRIBLE and smelled like pet urine, and it had fleas, My clothes smell just like pet urine, and I have a numerous of bite marks on me from fleas in the room! I complained about it and nothing was done!
Stayed 5 nights in Jun 2022
Response from Michelle on 9 Jun 2022
Thank you for your response on your recent stay. We are very sad that our service was under par. We would like to compensate you please reach out to the manager.

6/10 Okay

Lauren

Travelled with family
Liked: Staff & service
I reserved a two bedroom suite and was told someone tried to call me to inform me that the suite was no longer available. So my family and I were in two separate rooms
Stayed 2 nights in May 2022
Response from Michelle on 17 May 2022
Thank you for your feedback.

8/10 Good

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
The stay was very good. The only thing we didn’t like were the pillows. They were way to squishy with no neck support. Should invest in the “My Pillow” for better neck support & overall sleep quality.
Stayed 5 nights in Apr 2022
Response from Michelle on 11 May 2022
Thank you so much for your feedback, we''ll be sure to share it with the team!

10/10 Excellent

Carole

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Good and Comfortable Room
The check-in was a little confusing as I made one reservation but booked two rooms. The attendant mentioned only having one room for the reservation. I thought the one reservation would cover checking in once. I had to provide my Father-In-Laws name and then they confirmed the reservation for the second room. Despite that, the room was good, clean, and comfortable. The tv did go in an endless programming spin in the middle of watching a sitcom. The next morning, the tv was good again. I didn't notice eggs for breakfast compared to 2 years ago (last visit). I would stay there again, I like the location.
Stayed 1 night in Mar 2022
Response from Michelle on 11 May 2022
Thank you so much for your feedback, we''ll be sure to share it with the team!