Outdoor pool, pool umbrellas, pool loungers
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Reviews of The Laura Hotel, Houston Downtown, Autograph Collection

4.5 out of 5
The Laura Hotel, Houston Downtown, Autograph Collection
1070 Dallas St, Houston, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 691 out of 1015 reviews" "
Rating 8 - Good. 188 out of 1015 reviews" "
Rating 6 - Okay. 60 out of 1015 reviews" "
Rating 4 - Poor. 35 out of 1015 reviews" "
Rating 2 - Terrible. 41 out of 1015 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Saif

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in May 2024

6/10 Okay

triumph

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Keanna

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property was very nice from the decor to the employees even down to the valet, only thing I didn’t like is it is a pet free hotel because I don’t do pets and look like I had pet hair on the couch that was in the room I stayed in (could have been lint though) but overall I had a great stay at hotel Laura !!!!
Stayed 2 nights in May 2024

10/10 Excellent

Regina

Liked: Staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in May 2024

10/10 Excellent

Amari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience at affordable price dinning staff is amazing and staff in general
Stayed 2 nights in May 2024

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
We enjoyed our stay, unfortunately we booked this hotel for the rooftop pool which ended up being closed after the freak storm which ripped through downtown the day before our arrival, while this was not the fault of the hotel it all was just disappointing as it was a very hot weekend in Houston. The staff are lovely and kept us supplied with nice as there are no fridges in the rooms which made it hard as it was very hot snd we couldn’t even bring back some water or sodas and keep them cold. I think the property is newish/renovated and needs to add fridges to the rooms. If we spend a weekend in Houston and the pool is open I am sure you will enjoy your stay.

10/10 Excellent

Brian, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

TaVonna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel room. Overall aesthetic was lovely. Great value would book again.
Stayed 1 night in May 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the venue we were attending. One check in staff member was not a happy person. All other staff strived to do their best.
Stayed 1 night in May 2024

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the modern design and layout of the room. The bed was extremely comfortable with crisp, clean linens and plenty of pillows. The bathroom was spacious and spotless with a large shower and high-end toiletries provided. The property also had excellent facilities. The fitness center was well-equipped and the pool area was beautiful, perfect for relaxing after a busy day. The restaurant on-site served delicious food and the staff was always friendly and accommodating. The hotel's location was also very convenient with easy access to public transportation and local attractions. I appreciated the free parking and fast, reliable Wi-Fi. Overall, I had a fantastic stay and would highly recommend this property. The attention to detail and commitment to guest satisfaction were clearly evident. I look forward to my next stay.
Stayed 1 night in May 2024

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel overall. Would recommend!
Stayed 1 night in May 2024

10/10 Excellent

Deanna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. The staff is friendly, and the rooms are amazing. We loved both of the bar areas and the restaurant. We’ll definitely be back!
Stayed 1 night in May 2024

10/10 Excellent

DeAsia Monet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and we flew in the day after the random tornado .
Stayed 2 nights in May 2024

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean
Stayed 3 nights in Feb 2024

10/10 Excellent

Tammy L Duncan

Everything was perfect
Stayed 3 nights in May 2024

10/10 Excellent

Lafayedra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean , customer service was amazing from the time you valet your car til the time you check out .
Stayed 1 night in May 2024

8/10 Good

Alondra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the property! It’s so pretty and clean. Valet guys were so friendly and helpful. The reason for giving it 4 stars is because I was charged double for my stay. The clerk wasn’t able to tell me why he charged me till the next morning I was able to get help from this lovely lady were she explained and gave me receipts of return in process. Super close to the Toyota center!!
Stayed 1 night in May 2024

10/10 Excellent

Jermaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was amazing and clean the staff are nice and helpful
Stayed 2 nights in May 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very nice!
Stayed 1 night in May 2024

10/10 Excellent

Kasey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice loved staying here for a great away
Stayed 1 night in May 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with a fantastic location!! The staff are extremely friendly and professional, and the hotel itself is spotless. We will definitely be booking again very soon!
Stayed 2 nights in May 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here! Hotel is so cute and staff is friendly!
Stayed 1 night in Apr 2024

10/10 Excellent

Tanay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Ioanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very modern and the swimming pool views are amazing! The room is spacious and in a very central location.
Stayed 4 nights in Mar 2024

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay downtown.
Stayed 4 nights in Apr 2024

10/10 Excellent

Melvin

Stayed 1 night in Apr 2024

8/10 Good

James, New York

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is well situated downtown for those with a car (or willing to Uber). Parking is a total rip-off - over $50 per day. The room was adequate, not remarkable.
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

B
Stayed 1 night in May 2024

10/10 Excellent

Zander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to Alexander for the smooth check in and help throughout our stay. Location was good and rooms were very clean. Comfy bed too. See you next time.
Stayed 1 night in May 2024

10/10 Excellent

Sherry

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💯
Stayed 3 nights in Apr 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location of this hotel! Great rooms with views of downtown Houston
Stayed 1 night in Jan 2024

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked a room and prepaid through Expedia only to find the hotel charged me the full room rate on top on my credit card which they told me was for incidentals. Had to contact them to fix it or else they’d have let me double pay for this stay. Beware of fraudulent charges here.
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Stayed 2 nights in Apr 2024

4/10 Poor

Amanda

Travelled with family
I can honestly say this hotel is not worth the hype according to the pictures. My room was spacious, there was a couch but it did have stains. There were no robes, hand soap, or shower caps provided. I tried to order breakfast through there website which did not work .I called guest services and no one answered it went straight to voicemail. I eventually had to go all way downstairs to get breakfast. Housekeeping never came to clean my room or replace towels, which I feel I shouldn’t have to call especially if I didn’t have the DND sign on the door. When checking out I received a bill for $170 stating it was from the mini bar, mind you the mini bar fridge was completely empty. The excuse I received was that there might have been a malfunction with the system. Thankfully the front desk credited my account what was owed. Would I stay here again the answer would have to be a hard NO!
Stayed 3 nights in Apr 2024

2/10 Terrible

Keyonna

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible customer service outside of Steve at the front desk. He was great! Also, the rooms have no fridge or microwave . There were a lot of hidden fees that I wasn’t informed of, no parking available outside of valet which is stupid. For it to be an expensive hotel nothing was included in the packages not even breakfast. Couldn’t get food warmed up by front desk just a whole bunch of fuckery going on here. People with bad attitudes also
Stayed 3 nights in Apr 2024

10/10 Excellent

DeAndre

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Parking is walking distance to the Toyota center. Great location. The furniture needs to be clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lauren Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Jason

Stayed 1 night in Apr 2024

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, the only negative was that even on the 16th floor the traffic noise was bad.
Stayed 6 nights in Apr 2024

10/10 Excellent

Shanley

Stayed 2 nights in Apr 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Early morning staff was less than engaging and helpful. The included breakfast was not worth it. Got a $35 credit for two people against a menu with avg breakfast entrees in the $20 range, so didn’t cover the full breakfast. On top of that, it was extremely slow. First people in the restaurant and in a hurry. Eggs and sausage took 30 minutes to prepare. Room was very nice although the foldable mirror wall to open up to the bathroom was odd.
Stayed 4 nights in Apr 2024

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very beautiful hotel close to where we wanted to be. We got such good service and felt very safe on our weekend trip to the Astros game.
Stayed 2 nights in Apr 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and amenities of this hotel was great. The only issue i had at the stay was the charge of the late check out interpretation. I was told late check out was 2pm at the rate of $50. I was then charge $100 dollars and was told it was $50/hr after 12 pm which is orginal check out. Due to the misunderstanding, i was waived the 50 dollar fee. However if i never would have checked it would have gone unnoticed.
Stayed 1 night in Apr 2024

6/10 Okay

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property but staff at front desk and valet need some work.
Stayed 2 nights in Apr 2024

10/10 Excellent

James, Hope Mills

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Johnny Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024