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Reviews of Scottish Inn & Suites

2 out of 5
Scottish Inn & Suites
16150 Timber Creek Place Lane, Houston, TX

Reviews

7.6

Good

Rating 10 - Excellent. 59 out of 155 reviews" "
Rating 8 - Good. 39 out of 155 reviews" "
Rating 6 - Okay. 27 out of 155 reviews" "
Rating 4 - Poor. 12 out of 155 reviews" "
Rating 2 - Terrible. 18 out of 155 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Francisco, Woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
No food service, damaged linens and no smart tv
Stayed 2 nights in May 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Apr 2024
Response from Mike on 16 Apr 2024
Thank you for your stay and we greatly appreciate your feedback. Hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Love the spacious rooms
Stayed 2 nights in Jan 2024
Response from Mike on 25 Jan 2024
Thank you for staying with us and we greatly appreciate your feedback. Hope to see you again soon. Thank you

2/10 Terrible

Tremain

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay here was horrible, first thing expedia booked the wrong hotel location when I specifically booked another location that stayed at, they would not refund me my money so i had no choice but to stay. When I arrived it was a guest outside fighting with his significant other, the room was smelly, dirty, the couch was filthy, there wasnt a iron, we only had one roll of tissue, the towels were very thin, they only had 2 thin pillows on the bed and the shower curtain was dirty/nasty. If i could give no stars I would and im considering disputing with my bank because I want a refund ASAP
Stayed 1 night in Oct 2023
Response from Mike on 30 Oct 2023
Sorry for the inconvenience, but upon arrival should had contacted Expedia that it was booked on a wrong location and they would had gladly worked on the same day to book you to the correct location.

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice !!!
Stayed here on multiple occasions and I have to admit there is always such a pleasant experience. Clean , spacious, located in a very good area of NW Houston. Recommend it with all my confidence !
Stayed 1 night in May 2023
Response from Mike on 28 Aug 2023
We greatly appreciate your feedback and business. Hope to see you again soon. Thank you

10/10 Excellent

Anita

Liked: Cleanliness
The fridge didn't work, they never went to checked.
Stayed 2 nights in Jun 2023
Response from Mike on 11 Jul 2023
Sorry for the inconvenience. We have checked upon your checkout. Thank you for staying with us and hope to see you again soon.

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Mike on 11 Jul 2023
Thank you for staying with us. Hope to see you again soon.

2/10 Terrible

Sherry

Disliked: Staff & service
Stayed 3 nights in Apr 2023
Response from Mike on 4 May 2023
Thank you for staying with us, we greatly appreciate it.

10/10 Excellent

Darlene

Stayed 1 night in Feb 2023
Response from Mike on 6 Mar 2023
Thank you for your stay. We greatly appreciate your business.

4/10 Poor

Benjamin

Liked: Cleanliness
Disliked: Staff & service
No hot water and rude service = unpleasant stay.
When checking in, the gentleman at the front desk was less than pleasant and almost annoyed that he had to help me. Room was clean and orderly, but sheets were for summertime and the temp was near 40deg outside. Next morning, discovered that there was no hot water in tub or sink. Then when trying to pack by 11, was rudely reminded I needed to vacate premises ASAP. I inquired about the hot water only to be told, "I only work here." I've traveled the world, and only in the past few years and only in the US have I encountered about 50% of my rooms no longer have hot water. As for Scottish Inns, never again.
Stayed 1 night in Dec 2022
Response from Mike on 23 Dec 2022
Sorry for the inconvenience you had. We will address the issue and we sincerely apologize for the inconvenience you had to go thru.

2/10 Terrible

Daniel

Stayed 1 night in Aug 2022

8/10 Good

michell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Room was large and clean. Took the air conditioner a little bit to cool room. We asked for an additional blanket and pillow. We were given the blanket, but were told we could not have another pillow. After flying all morning an additional pillow would've been nice.
Stayed 1 night in Aug 2022
Response from Mike on 23 Aug 2022
We greatly appreciate your stay. However, we apologize for the inconvenience due to the pillow, we are currently experiencing great shortage in our supply chain.

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness
OKaaaay for the price I guess.
Good overall but the price should be cheaper for what you get. The room was surprisingly spacious, but dirty in a lot of areas. It seemed as if it had not been cleaned thoroughly. The sheets and and bathroom were good. There was a random mirror that served as a headboard i guess. Worst spot it could be in. Me and my girl hit our head like 3 times on it throughout the night. And the tv and ac worked. Had to pay $10/hr for late check out.....
Stayed 1 night in Jun 2022
Response from Mike on 14 Jun 2022
Thank you for your feedback.

10/10 Excellent

Ferdinand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Mike on 9 May 2022
We greatly appreciate your business and feedback. Hope to see you again soon. Thank you

2/10 Terrible

JEFFERY

Travelled with family and small children
After checking in and going to my, there was people who was not staying there jumping the gate to the pool. After going into my room it smell so bad of marijuana and outside around the area of my room.
Stayed 1 night in Mar 2022
Response from Mike on 4 Apr 2022
We really apologize for the inconvenience you had during your visit. Normally, we never have this type of scenario, but we will try to work on it. Thank you

2/10 Terrible

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2022

10/10 Excellent

Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was good, had a quiet peaceful night
Stayed 1 night in Oct 2021
Response from Mike on 11 Oct 2021
We greatly appreciate your stay and feedback. Hope to see you again soon.

4/10 Poor

Brittney

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2021
Response from Mike on 24 Sept 2021
Please let us know how we can improve. Thank you

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Their housekeepers are crazy. They wake you up if you are little over check out time.
Stayed 1 night in Jul 2021
Response from Mike on 19 Aug 2021
Sorry for any inconvenience this may had cause. However, if 11:00 am is our checkout time by 11:15 we have to start knocking doors because we have to get rooms ready for our check-ins.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, but not the best :) Some things need renovation. Good for its price.
Stayed 1 night in Feb 2021
Response from Mike on 2 Mar 2021
Thank you for your feedback and your stay. We greatly appreciate it.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Convenient for shopping nearby.in the central place.
Stayed 3 nights in Feb 2021
Response from Mike on 1 Mar 2021
Thank you for your stay. We greatly appreciate it.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021
Response from Mike on 26 Feb 2021
We greatly appreciate your feedback and your stay.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room, do get heat and water (both were out at my apt). When I got to the hotel, it was closed! Why/how did Expedia even allow me to book a room at this hotel?
Stayed 1 night in Feb 2021
Response from Mike on 22 Feb 2021
Property had no means of communication to let expedia know about power outage. I hope you understand the situation everyone was dealing during the horrible winter storm.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Office was closed with no rooms available sign posted.
Stayed 1 night in Feb 2021
Response from Mike on 22 Feb 2021
Sorry for the inconvenience this might had caused. However, we were left with no option but to close the property due to power outage. We had no means to communicate with Expedia to let them know what was going on. Hope you understand.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2021
Response from Mike on 10 Feb 2021
We greatly appreciate your feedback. Thank you and hope to see you soon.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scottish Inn Stay
The room was very nice and I had good WiFi service. The staff were very friendly. Great stay and good price.
Stayed 1 night in Jan 2021
Response from Mike on 7 Jan 2021
Thank you for your feedback. We greatly appreciate your business and hope to see again soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020
Response from Mike on 3 Jan 2021
Thank you for your stay. We greatly appreciate it.

10/10 Excellent

Sonia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent, nice and quiet hotel to sleep. Clean, safe parking. Thank you
Stayed 1 night in Dec 2020
Response from Mike on 11 Dec 2020
Ms Sonia, Thank you for taking the time to tell us about your experience at Scottish Inns & Suites-Timbercreek. It is always a pleasure to receive positive feedback. I am particularly pleased that you enjoyed your stay at our Inn. Here at Scottish Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Elmer, Santa Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The staff were nice and the room was confortable.
Stayed 3 nights in Nov 2020
Response from Mike on 11 Dec 2020
Thank you for taking the time to tell us about your experience at Scottish Inns & Suites-Timbercreek. I am particularly pleased that you enjoyed your stay at our Inn. Here at Scottish Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2020
Response from Mark on 2 Nov 2020
Apologies for the experience and inconvenience you had at our hotel. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Manager on 27 Aug 2020
We appreciate your business. Thank you for staying with us.

10/10 Excellent

Asia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Mike on 30 Mar 2020
We appreciate for your feedback. Thank you

8/10 Good

Zach, Houston, tx

Travelled with group
Liked: Cleanliness, staff & service, amenities
The court yard is beautiful, quite, clean, just all around happy
Stayed 2 nights in Mar 2020
Response from Mike on 19 Apr 2020
Thank you for taking the time to tell us about your experience at Scottish Inns & Suites-Timbercreek. It is always a pleasure to receive positive feedback. I am particularly pleased that you enjoyed your stay at our Inn. Here at Scottish Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Scottish Inn & Suites on 11 Mar 2020
We appreciate your feedback and thank you for your stay.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bring your own sheets.
The first night I arrived the bedsheets looked stained with bodily fluids, as if the sheets had not been changed in several days. The next morning, I asked housekeeper to change the sheets and the sheets were replaced with what appeared to look like brown poop stained sheets (at least they looked washed.) The housekeeper was professional and even asked if I needed extra towels. The staff overall was helpful. And when I called the front desk regarding a non-functioning air conditioner, someone came promptly. Insulation between rooms was at a bare minimum. After 1030-11pm, I could hear the television next door as well as people talking, yelling at their children and the children could be heard running back and forth (next door) and screaming & crying,
Stayed 4 nights in Feb 2020
Response from Scottish Inn & Suites on 4 Mar 2020
We apologize for the inconvenience. Thank you for your feedback and we will fix the issues.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Mike on 20 Feb 2020
We appreciate your stay and feedback. Thank you

2/10 Terrible

Tedrick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
***DON’T DO IT!!!*** RUN FAR AWAY FROM THIS PLACE!
Stayed 1 night in Feb 2020

2/10 Terrible

Darsh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from GM on 24 Jan 2020
Apologies for the experience and inconvenience you had at our hotel. We will take appropriate measures to address it. Thank you.

6/10 Okay

NAMEER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from GM on 16 Jan 2020
Thank you for the review.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Mike on 16 Jan 2020
Thank you for the review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very very big. I really enjoyed our stay
Stayed 1 night in Nov 2019
Response from GM on 27 Nov 2019
Thank you for taking the time to tell us about your experience at Scottish Inns & Suites-Timbercreek. It is always a pleasure to receive positive feedback. I am particularly pleased that you enjoyed your stay at our Inn. Here at Scottish Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Darsh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Nov 2019
Response from Mike on 26 Nov 2019
We greatly appreciate your feedback and hope to see you again.

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
Stayed 1 night in Sep 2019
Response from Mgr on 7 Oct 2019
Thank you for your stay

10/10 Excellent

Travis

Stayed 1 night in Sep 2019

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from GM on 16 Sept 2019
Thank you for the review.

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2019
Response from GM on 13 Sept 2019
Thanks for the review.

8/10 Good

Aprill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from GM on 18 Aug 2019
We greatly appreciate your stay and feedback. Hope to see you again

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and friendly staff would definitely stay again
Stayed 1 night in Aug 2019
Response from GM on 18 Aug 2019
We greatly appreciate your stay and feedback. Hope to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Gm on 2 Aug 2019
Thank you for the review.

2/10 Terrible

Lana

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like the service they were rude and over charged me for a room that I only slept in for 4 hours I paid 75. Dirty rooms, will not be coming back ever
Stayed 1 night in Jul 2019
Response from GM on 17 Jul 2019
Apologies for the experience and inconvenience you had at our hotel. We will take appropriate measures to address it. Thank you.