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Reviews of DoubleTree by Hilton Hotel Houston - Greenway Plaza

4 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 403 out of 1008 reviews" "
Rating 8 - Good. 209 out of 1008 reviews" "
Rating 6 - Okay. 149 out of 1008 reviews" "
Rating 4 - Poor. 120 out of 1008 reviews" "
Rating 2 - Terrible. 127 out of 1008 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel itself was excellent, the room was small and the bed seemed undersized.
Stayed 2 nights in Mar 2024

4/10 Poor

Macee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We recently stayed at the Double Tree by Hilton because it was across the street from where we needed to be the next day. The property has so much potential, but DESPERATELY needs a remodel. We paid almost $700 for two nights in a regular room. We were supposed to get a king room, and instead got two queens. No water in the rooms and no vending machines on the floors. For the price of the stay the value just unfortunately isn’t there.
Stayed 2 nights in Mar 2024

6/10 Okay

Stephen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Traffic noise is a factor to consider. Pool wasn’t very clean, but it was the “off season” so I guess I’ll give them a pass there. There was a false fire alarm at 12:30am one night of our stay, but it took them about 20 minutes to turn it off. Parking expensive and tricky to figure out. Staff generally nice though, and the restaurant was decent with good food and drink selection. Wouldn’t recommend to families with young kids since it’s in a very commercial district.
Stayed 4 nights in Mar 2024

4/10 Poor

Alexis

The property needs major renovations. It is very dated.
Stayed 1 night in Mar 2024

10/10 Excellent

Cody

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet stay. Within 15 minutes of NRG
Stayed 2 nights in Mar 2024

6/10 Okay

Kehera

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Darrell

Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Hotel, would stay there again. Only issue is signage for parking. If you use the underground parking, you my may have to circle the block a few times before finding the correct entrance.
Stayed 2 nights in Mar 2024

6/10 Okay

Jasmin

Travelled with group
Liked: Cleanliness, staff & service
Parking is $28.
Stayed 1 night in Mar 2024

10/10 Excellent

Paige

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking garage doesn’t seem safe at night. Bar could stay open til midnight
Stayed 3 nights in Mar 2024

10/10 Excellent

Katty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect
Stayed 2 nights in Mar 2024

8/10 Good

James

Stayed 1 night in Mar 2024

10/10 Excellent

MONIQUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staying in Houston.. staff very friendly and welcoming.. I would recommend
Stayed 3 nights in Feb 2024

6/10 Okay

Michiel

Stayed 2 nights in Feb 2024

10/10 Excellent

Mitchell, Angleton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome! Benjamin, Douglas and Rita were so hospitable at the bar! Bed was super comfortable and easy check in and check out. Starbucks inside so we took advanatage of that and the grounds were beautiful
Stayed 1 night in Feb 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Maria

Business traveller
Liked: Cleanliness
Food was good one night the second night was burned fish and hard and salty.
Stayed 3 nights in Feb 2024

8/10 Good

Vidal, Sachse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that it’s so convenient to walk to Lakewood church.
Stayed 1 night in Feb 2024

8/10 Good

Anita

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was helpful. My room climate control unit made a loud whistling noise whenever it was on, which kept me awake.
Stayed 1 night in Feb 2024

6/10 Okay

Hao-Po

Stayed 2 nights in Jan 2024

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our first ever in Houston and we loved it. Staff was super helpful in recommendations and just making sure we got the Houston experience. Would definitely recommend to family and friends!
Stayed 2 nights in Jan 2024

2/10 Terrible

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Yon

Business traveller, Travelled with partner
Disliked: Staff & service
Called prior to booking on parking as my husband and I were in separate cars. I asked 4 times ( to the point the staff recognized my name at check in) if they charge per night or per car for parking and the staff assured me it was per night. At checkout, the hotel charged me per car. They would not honor their prior communication. They also put me on hold for 42 minutes when calling back to dispute this charge. With so many hotels around, no need to stay here.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Kristin

Liked: Staff & service
Stayed 4 nights in Jan 2024

2/10 Terrible

Esther

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 2 nights in Jan 2024

8/10 Good

Amber

Stayed 2 nights in Jan 2024

10/10 Excellent

Walter

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

debra

Stayed 1 night in Jan 2024

10/10 Excellent

Kayeshia

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 4 nights in Dec 2023

6/10 Okay

Thang

Liked: Cleanliness, staff & service
The room was really cold, they don’t have heat setting, we was really cold. Just went 1/1/2024
Stayed 1 night in Jan 2024

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023

4/10 Poor

Kaitlyn

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
First rooms heat was broken, luckily we were accommodated another room, but this room had stains on the couch/floor. The whole 10th floor also smelled like weed the entire time.
Stayed 2 nights in Dec 2023

10/10 Excellent

Erron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay considering the price we got.
Stayed 1 night in Dec 2023

6/10 Okay

Cameron

Travelled with family
Liked: Amenities, property conditions & facilities
hard to navigate self parking and rooms
Stayed 1 night in Dec 2023

10/10 Excellent

victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

DARSY KATALINA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
People and hotels was great
Stayed 2 nights in Dec 2023

10/10 Excellent

Ed, Dallas

Stayed 2 nights in Dec 2023

6/10 Okay

Spencer

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Captive audience, just adequate
This hotel is just adequate enough that it's not really worth staying elsewhere if you are doing business in Greenway Plaza. I wouldn't go out of my way to stay here.
Stayed 4 nights in Dec 2023

2/10 Terrible

Mikaela

Stayed 2 nights in Dec 2023

2/10 Terrible

Vahe

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water to shower both nights
Stayed 2 nights in Dec 2023

10/10 Excellent

Herid, Carrollton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in Dec 2023

8/10 Good

Brittany

Liked: Cleanliness
Good
Stayed 1 night in Dec 2023

4/10 Poor

Joe

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Tamisha

Travelled with family
Liked: Amenities, property conditions & facilities
Everything Was Great!
Stayed 3 nights in Nov 2023

8/10 Good

Jeff

Stayed 1 night in Nov 2023