We checked in, only to be told after being checked in that the elevator was out, and to use the stairs with our luggage to the third floor. No help or empathy from the staff in the run down lobby, which matched the outside of the hotel. We get to the damp, dark, smelly stairs, and decide its not happening. Return the key, and they make out like it's a favour that our deposit will be refunded.
Despite the booking being a non refundable booking, anyone booking would expect basic equipment to be operational, or at least to be offered assistance. Despite this the company has repeated refused to offer any compensation or refund for their disregard of the maintenance to keep the property operating properly to guests minimal expectations.
Second to this Hotels.com offered a measly $38 credit, which is useless to anyone. Completely disgusted with the situation and the lack of professionalism or resolution. If only consumers had better protection in America, where I live now, the company would be required to provide a refund despite the conditions for their failure to provide a 'seevice' as expected and advertised!
STAY AWAY FROM THIS PLACE.