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Reviews of Palace Inn Fairbanks

2 out of 5
Palace Inn Fairbanks
14029 Northwest Fwy, Houston, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 22 out of 30 reviews" "
Rating 8 - Good. 6 out of 30 reviews" "
Rating 6 - Okay. 0 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aracely, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM - Guest Relations Manager on 20 Apr 2024
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall for the money it’s probably a 9/10, only issues that keep it from a ten are the towels were a bit scratchy and small, the bed sheets had a few hair strains from the cleaning lady I assume because everything else was super clean. Wifi was great, staff was great, and bed was comfortable too. Power went out the day I was supposed to check in (not their fault) and they let me still go in my room and then check in when the power went back on for the block.
Stayed 2 nights in Mar 2024
Response from GM - Guest Relations Manager on 31 Mar 2024
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

8/10 Good

Aeril

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GM - Guest Relations Manager on 20 Feb 2024
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

10/10 Excellent

Brady or Justin

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Had a room in the area I wanted to stay.
Stayed 1 night in Feb 2024
Response from Owner on 14 Feb 2024
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

8/10 Good

Annaray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is right next to the highway,so at bed time it was hard to fall sleep. The staff was very attentive and helpful. For the price I wasn't expecting much,my only complaint is the quality of the bed sheets and the towels we were provided, they looked cheap and had stains. Overall for the price, its not bad.
Stayed 2 nights in Jan 2024
Response from GM - Guest Relations Manager on 1 Feb 2024
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
I have got positive experience staying in this hotel. The room was clean and nice. Staff were friendly. I definitely recommend this hotel.
Stayed 1 night in Jan 2024
Response from GM - Guest Relations Manager on 25 Jan 2024
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

2/10 Terrible

Gerald

Disliked: Staff & service, property conditions & facilities, room comfort
No go unless it’s last option
Janky and disrespectful manager and prostitution rooms are located at the bottom rooms
Stayed 1 night in Jan 2024
Response from GM - Guest Relations Manager on 17 Jan 2024
Hi Gerald, we do apologize about your recent visit to our property however there are certain rules and policies we have in place that we cannot negotiate. As discussed, why you feel disrespectful manager because he works with motel policies if they tell you or call from office for visitors you don't like it also, he gave you one hour late check out that's disrespectful the reason we have placed you on the do not rent list is that during your last stay we noted several policy violations for your room. First, we do not allow visitors while Check Inn time we ask everyone about how many guests going to stay and we don't allow visitors. however, my Night Clerk found out too many visitors in your room at night that cannot be negotiated. we talked to Expedia to put you in red list. Again, only registered guests are allowed in the room and the maximum occupancy for the room type you had rented is 2 and it was found that there were more than the allowed number of guests in the registered room. We have these policies in place to ensure the safety and comfort of all present and future guests of this property. We do sincerely apologize if this has caused you any inconvenience however these policies are in place for the safety and comfort of present and future guests who will be using that room and cannot be negotiated.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and very peaceful
Stayed 2 nights in Dec 2023
Response from GM - Guest Relations Manager on 27 Dec 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay at a clean hotel.
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My room was nice and clean. Staff was friendly with easy check-in. Price was also good for this area. Only complaint is road noise since it's right off 290
Stayed 1 night in Nov 2023
Response from GM - Guest Relations Manager on 16 Nov 2023
Hello Mr. Jeff, thank you for the feedback! We are very happy we were able to make your recent stay an exceptional one. From the entire team here at Palace Inn 290 Fairbanks we would like to thank you for staying with us, it was a pleasure having you as our guest. We look forward to welcoming you again the next time you are in the Houston area. Safe travels!

8/10 Good

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Needed 4 pillows, extra trash can, lotion
Stayed 1 night in Nov 2023
Response from GM- Guest Relations Manager on 12 Nov 2023
Hello Lesley, thank you for the feedback! It was a pleasure having you as our guest during your stay. We will look into the matter you have mentioned and resolve the issues immediately. We do have staff available 24 hours a day to assist our guests should any issues arise. From the entire team here at Palace Inn Blue 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area. Safe travels!

10/10 Excellent

Flavio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The person in the lobby was great. He was very hospitable and friendly. Quite refreshing. The rooms have all been updated and remodeled. Super clean and comfortable.
Stayed 1 night in Nov 2023
Response from GM - Guest Relations Manager on 10 Nov 2023
Hello Mr. Flavio, It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Excellent

Herta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amabilidad y comodidad!
Debo recalcar la amabilidad del administrador desde el momento enbque llegamos... grata sorpresa la habitacion super grande y cómoda... definitivamente una opción excelente para dormir en Houston
Stayed 4 nights in Oct 2023
Response from GM - Guest Relations Manager on 4 Nov 2023
Hello Mr. Herta, thank you for the feedback! We are very happy we were able to make your recent stay an exceptional one. From the entire team here at Palace Inn 290 Fairbanks we would like to thank you for staying with us, it was a pleasure having you as our guest. We look forward to welcoming you again the next time you are in the Houston area. Safe travels!

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and accommodated my request for an extended stay. The rooms were clean, and all my queries were answered promptly. I would recommend this location for both business and leisure travel.
Response from GM - Guest Relations Manager on 3 Nov 2023
hello Clinton, It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Excellent

Mark

Business traveller
Liked: Amenities
Wonderfully agreeable staff, they try their best to accommodate your needs. Rooms are as clean as you’ll ever see. Well appointed. Don’t let the outside fool you, this is a nice place
Stayed 2 nights in Oct 2023
Response from GM - Guest Relations Manager on 26 Oct 2023
Hello Mark, Thank you for your positive feedback! We're thrilled to hear that you found our rooms to be great and our rates to be reasonable. We strive to provide our guests with comfortable and well-maintained accommodations at affordable prices.

2/10 Terrible

Roger

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t let you have guest over
Stayed 1 night in Oct 2023
Response from GM - Guest Relations Manager on 15 Oct 2023
Hi Roger, we do apologize about your recent visit to our property however there are certain rules and policies we have in place that we cannot negotiate. As discussed, the reason we have placed you on the do not rent list is that during your last stay we noted several policy violations for your room. First, we do not allow visitors while Check Inn time we ask everyone about how many guest going to stay and we don't allow visitors. however my Night Clerk found out too many visitors in your room every one hour that cannot be negotiated. we talked to Expedia to put you in Red list.Again only registered guests are allowed in the room and the maximum occupancy for the room type you had rented is 2 and it was found that there were more than the allowed number of guests in the registered room. We have theses policies in place to ensure the safety and comfort of all present and future guests of this property. We do sincerely apologize if this has caused you any inconvenience however these policies are in place for the safety and comfort of present and future guests who will be using that room and cannot be negotiated.

10/10 Excellent

kara

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from GM - Guest Relations Manager on 9 Oct 2023
thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

8/10 Good

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No ashtray in the room
Stayed 1 night in Sep 2023
Response from GM - Guest Relations Manager on 28 Sept 2023
Hello Antoinette, thank you for the feedback! It was a pleasure having you as our guest during your stay. We will look into the matter you have mentioned and resolve the issues immediately. We do have staff available 24 hours a day to assist our guests should any issues arise. From the entire team here at Palace Inn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area. Safe travels!

10/10 Excellent

jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my go to place
Great people and very well maintained. Will refer them to my family who also travel to this area. Having a great price is just the icing on the cake.
Stayed 1 night in Sep 2023
Response from GM - Guest Relations Manager on 26 Sept 2023
Hello Mr. Jim, thank you for the feedback! We are very happy we were able to make your recent stay an exceptional one. From the entire team here at Palace Inn 290 Fairbanks we would like to thank you for staying with us, it was a pleasure having you as our guest. We look forward to welcoming you again the next time you are in the Houston area. Safe travels!

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and comfort.
I like how clean it was for the price. There was plenty of room, and it was well furnished. I would definitely stay here again.
Stayed 1 night in Sep 2023
Response from GM - Guest Relations Manager on 26 Sept 2023
Thank you for your positive feedback! We're thrilled to hear that you found our rooms to be great and our rates to be reasonable. We strive to provide our guests with comfortable and well-maintained accommodations at affordable prices.We appreciate your support and hope to have the opportunity to welcome you back for another pleasant stay in the future.

10/10 Excellent

Daritza

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 2 nights in Jul 2023
Response from GM - Guest Relations Manager on 6 Sept 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Excellent

Ameer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The stay was very amazing and nice from the check in experience with the employees at the reception to the maids doing their lovely job. The rooms were very clean and newly renovated. Highly recommend
Stayed 9 nights in Aug 2023
Response from Owner on 1 Sept 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Regular Hotel I have Slept in for a while
Amazing place. Newly renovated. The receptionist was so so kind. The showers flow so powerfully. I would recommend this place anytime. Trust me, I do moving business, so each week, I sleep in at least 5 hotels. This is my first to write a review for because of how clean and excellent the service was. The price too is very affordable. I promise them that each time I come to Houston, that’s where I am going to stay.
Stayed 1 night in Aug 2023
Response from Manager on 12 Aug 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.Sincerely,CM - Guest Relations Manager

10/10 Excellent

Edy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Aug 2023
Response from Danny on 7 Aug 2023
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

10/10 Excellent

ernest

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a 10 ⭐ hotel!!
Incredible place, super clean the cleanest I've ever stayed in! Great staff, friendly safe location perfect hotel stay!
Stayed 2 nights in Jul 2023
Response from Owner on 3 Aug 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Owner on 14 May 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!!

10/10 Excellent

Gil

Business traveller
Liked: Staff & service, property conditions & facilities
Loved it!
Outstanding customer service and an immaculate hotel room. I am definitely satisfied.
Stayed 1 night in Apr 2023
Response from Manager on 24 Apr 2023
Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day! Sincerely,

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Dennis on 20 Mar 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!!

10/10 Excellent

Anselmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from DB on 22 Dec 2022
Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day! Sincerely, DB