Interior entrance
Check availability

Reviews of Motel 6 Katy, TX - Houston

2 out of 5
Motel 6 Katy, TX - Houston
22105 Katy Fwy, Katy, TX

Reviews

7.0

Good

Rating 10 - Excellent. 343 out of 1001 reviews" "
Rating 8 - Good. 202 out of 1001 reviews" "
Rating 6 - Okay. 155 out of 1001 reviews" "
Rating 4 - Poor. 120 out of 1001 reviews" "
Rating 2 - Terrible. 181 out of 1001 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Great service !
Stayed 1 night in Mar 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. The staff was great and the room was clean and quiet!
Stayed 1 night in Apr 2024

10/10 Excellent

Tyronza

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great front desk guys!!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Tyronza,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

avery

Liked: Staff & service
Easy on and off of I-10 for a nights sleep on the road. Gas and food right next to the property
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 8 Apr 2024
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was nice. The employees were friendly. My only gripe is that the shower valve was broken and I couldn't take a shower.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr 2024
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

6/10 Okay

Michael

Stayed 2 nights in Mar 2024

6/10 Okay

Kiffany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It smells like mildew
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Mar 2024
Hi Kiffany, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Alfonso

Travelled with pets
Liked: Cleanliness, staff & service
Toilet needed more pressure.
Stayed 2 nights in Feb 2024
Response from Nancy Y. on 5 Mar 2024
Thank you for positively rating your stay!!Nancy Y.#Team6

6/10 Okay

vaniesha

in my room there was the mini fridge that made a lot of noise. The bathroom wasn’t as clean as it could’ve been. i wish they had a microwave so people can warm their food up. & put more pillows on the bed
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service
Great Customer Service
Stayed 1 night in Jan 2024
Response from Nancy Y. on 23 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

stella

Stayed 1 night in Jan 2024

10/10 Excellent

Jocelin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was greeted with a warm welcome and the room was very comfortable for the stay
Stayed 1 night in Dec 2023
Response from Nancy Y. on 16 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Everardo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
We supposed to have a non smoking room, but the smell was too strong, we had to request another room, during the corridor also the smell was disgusting, we had to put a towel under the door to stop the bad smell, I hope they can take care of that issue and separate the smokers room from the non smokers. Besides that, everything was good.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Everardo,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Francisco

Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023

4/10 Poor

Dennis, Burleson

Liked: Staff & service
Disliked: Property conditions & facilities
No bath towels, mattress was beat down.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on 7 Dec 2023
Hi DennisThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Erik

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Amr

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities
I have already checked what I liked. What I don't ;like is to have to spend additional time on this survey.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Nolan, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

4/10 Poor

Lena Michell

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Unavailable booked room
While traveling for a family wedding with my 90 year old grandmother and fiancé we decided to book this hotel instead of driving home late. I book a 2 bed room and the website said there were 3 available. When we arrived they said they didn’t have any 2 bed rooms available but he could put us in a king bed room and we could rent a second room. I got back online and it still stated they had 3 two bed rooms available. I showed him the website and he said “We must have given them all out. We have 1 but it isn’t rentable cause the door does not lock.” I had to ask several times if they could do anything to help us with the expense since it was their mistake and he offered a senior discount of $9 off. I again asked if that was the best he could do since we were having to book a second room do to their mistake. He said “I guess I could do the room for $50.” Which was a $16 discount since the room was $66 on the app. We agreed and he put my grandma in a room on the 1st floor and then us in a room on the second floor. Then the next morning I tried calling her room to check on her and after no answer I went to her room and knocked. She never heard the phone ring because there was NO PHONE. Thank God nothing happened and she didn’t need to contact the hotel or call our room.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

denis

Stayed 1 night in Nov 2023

2/10 Terrible

Angelarosemarie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Ruben

Travelled with family
Liked: Cleanliness, staff & service
La atencion del recibimiento muy buena pero la propiedad esta muy descuidada
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hola Ruben,Agradecemos la calificación positiva, gracias por comunicarnos sus inquietudes; Esto nos ayudará a mejorar enormemente la experiencia de nuestros huéspedes.Lilith#Equipo6

2/10 Terrible

Randell

Business traveller
Disliked: Cleanliness, property conditions & facilities
Poor
Door sticks on floor when opening or closing it. No fridge or microwave. Old and smelly.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Randell,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

2/10 Terrible

Jazmin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

murdoch

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
The front staff was awesome
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Traveler,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4/5 stars!
It was peaceful and comfortable
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

DIEGO, HOUSTON

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Ollie

Disliked: Staff & service
Stayed 1 night in Sep 2023

4/10 Poor

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again guest
Dog barked all night in room next door; desk service called cops but cops did nothing but knock on door and leave. The following day a man was parking lot with girlfriend; an argument took place; he shot gun at girlfriend; cops were called.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Justin,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

4/10 Poor

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always quiet and the rate is always great
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Edgar, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Terrible

maegan

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Sep 2023

10/10 Excellent

Loteto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly people
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Loteto,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Tanya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay far away
Property smells of pot- I needed emergency help and front desk refused to call 911 to get me help. Sent me back to my room to figure it out on my own Super disappointed
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on 11 Sept 2023
Hi Tanya,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Xavier

Stayed 1 night in Aug 2023

2/10 Terrible

Marty

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this hotel because of the dirt, the smell, and sticky floors.
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 21 Aug 2023
Hi Marty,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Melanie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our first room the toilet didn't flush and the remote didn't work after the second one we got and finally they changed our room and the noise was so bad all night long that we couldn't sleep
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 21 Aug 2023
Hi Melanie,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Larry

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Motel nightmare
The room smelled of smoke even though was non smoking. The restroom door was broken and handle looked as it been partially pryed off. The shelve on the wall was barley attached been broken multiple times patches the ceiling was waiting for water just to pour down on me in thebmiddle night. The shower had mold inside it around the drain. The towels looed a yellowish brown. I just need a place tonlay for the few hours so went cheap. But never been a motel 6 as bad as this location. Water was actually dripping from the top door in restroom. Clearly a leak from up stairs. I was on first floor. I could go on and on.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 15 Aug 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Jason

Stayed 4 nights in Jul 2023

10/10 Excellent

Sharon

Stayed 1 night in Jul 2023

8/10 Good

Sharon

Stayed 3 nights in Jul 2023

8/10 Good

Mubeen

Liked: Cleanliness, staff & service, property conditions & facilities
There was no microwave and mini fridge in the room
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 31 Jul 2023
Hi Mubeen, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
It was much better than expected for the price. Room was nice and fairly spacious. It was clean and the water pressure was good. And the staff was very friendly and helpful.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 26 Jul 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

6/10 Okay

Jose

Travelled with partner
Disliked: Staff & service, property conditions & facilities
My husband and I were needing a simple and affordable place to stay for the evening. After picking one nearby hotel but seeing the less than positive reviews there, we decided on Motel 6. The area was convenient and check in was quick and easy with our Travelocity reservation. However, the entire building smelled of marijuana. Unfortunately, that is too common in my recent experiences. When we got to our room, it was quite stuffy. We are in the middle of a heatwave so we chalked it up to that and the AC unit must be struggling like every other unit in SE Texas at this time. We were to be out for the night, so we assumed once the sun went down, the AC would be able to catch up. This did not happen. Although it wasn't horribly uncomfortable, it was not cooling at it should. As I went to get ready for the evening, I found there was only one washcloth provided in the room. Not a huge deal, we decided when we came back to the motel after our evening out, we would just pick up a couple more from the front desk. Later that night when we returned, the young man barely looked up at us as we entered the lobby. He removed his earbuds when I approached the counter, but never said a word. I asked for a couple of extra washcloths and he returned with 3 hand towels. Oh well, we figured we will make this work. Through the whole interaction, he never once spoke a word. The room was decently clean and decorated. The bed was hard and left more to be desired.
Response from Brand Experience Team on 10 Jul 2023
Hi Jose, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 10 Jul 2023
Hi Edgar, Thank you for the perfect rating!! Maz K. #Team6