Rooftop terrace

Reviews of Le Meridien Houston Downtown

4 out of 5
Le Meridien Houston Downtown
1121 Walker St, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 422 out of 729 reviews" "
Rating 8 - Good. 158 out of 729 reviews" "
Rating 6 - Okay. 73 out of 729 reviews" "
Rating 4 - Poor. 48 out of 729 reviews" "
Rating 2 - Terrible. 28 out of 729 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and decent size room. Clean! Easy walk to the Toyota Center
Stayed 1 night in May 2024
Response from General Manager on 26 May 2024
Dear Rachel,From our clean, spacious accommodations to our prime location, we're so happy to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating and we hope to see you again soon. Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

6/10 Okay

Catherine

Travelled with family
Liked: Cleanliness
At this property there is a rooftop bar. There were lots of people trying to go up and 3 elevators were not working. Only one was. Front desk was not very sympathetic and failed to mention there was a service elevator on the far right. Some of us figured that out and we started using it. Front desk should have mentioned that instead of telling us we could use the steep stairs.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Catherine,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are very disappointed to see that you had concerns with the elevators and how the situation was handled. Feedback helps us make effective changes, so we will be sure to review your comments with our team. We're grateful for your time and hope we have another opportunity to welcome you back and impress you with our improvements.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

8/10 Good

Pia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room at Le Meridien was very nice. The staff was extremely friendly. The location is very convenient to the theater and sporting events.
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Gerard,Our goal is to ensure we always have high marks on the three "C's" that are important to our guests: comfortable accommodations, convenient location, and courteous service. We are thrilled you were impressed with all we have to offer, and we hope to welcome you back to Le Meridien Houston Downtown the next time you're in the area.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

6/10 Okay

Bernadette

I liked that I could walk to the stadium to catch a ball game.
Stayed 3 nights in May 2024
Response from General Manager on 10 May 2024
Dear Bernadette,Thank you for taking the time to provide your review. It's wonderful to hear that you enjoyed our proximity to the ballpark, and we hope you had a great time. Please come see us again when you're in the area.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

8/10 Good

TAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in Apr 2024
Response from General Manager on 7 May 2024
Dear Tad,Thank you so much for taking the time to share your review. Please feel free to let us know if there is anything we can do to add that extra star to your next visit with us, so we may exceed your expectations as we strive hard to do for all guests. Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

10/10 Excellent

Deasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Janay

Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024

6/10 Okay

Margaret Eme

Stayed 2 nights in Apr 2024

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was overall clean and had great staff!
Stayed 4 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Bianca,We're proud to receive your outstanding review of Le Meridien Houston Downtown! It's wonderful that you enjoyed our warm hospitality and attention to cleanliness. Many thanks for your kind compliments, and we hope you return soon.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Wilhelm, McAllen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevators take FOREVER, no joke, seriously, NO joke.
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Wilhelm,Thank you for being our guest. While we're delighted you had a restful stay, we apologize for the delay with our elevators. Feedback is always appreciated, and your thoughts will be taken into consideration as we are always striving to enhance the guest experience. Safe travels, and we hope you'll return in the future. Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

6/10 Okay

Catalina, spring

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Only 1 elevator was working out the 3 or 4 they have we had to wait over 10 mins at a time for it to come through our floor. We we're on the 19th floor. We found an empty red bull can in our room. Our white towels had yellow stains. The vallet gentlemen were nice and friendly. Bed was very comfy and cozy
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Catalina,Thank you for taking the time to leave a review. We'd like to apologize for any inconvenience you experienced during your recent stay with us. Rest assured, we've passed on your comments to the appropriate team members so they may be addressed for future guests. That said, we do appreciate your kind remarks about our valet service and cozy beds. Next time you're in the area, we hope you'll visit us again for a more exceptional stay.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the ballpark. My only issues were some dirty clothing left on the floor of the closet and the safe had an issue that took engineering to open the safe. These were minor. I would stay again.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Ken,Thank you for staying with us and for your review. We are glad you enjoyed our hotel's convenient location; however, we apologize for any concerns you experienced with our accommodations. Your comments are appreciated and will be kept in mind as we always strive to make improvements for our great guests. It was an honor having you as our guest, and we look forward to seeing you again soon.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay! Staff and facilities were amazing!! Restaurant in hotel was great with excellent food and service! And the Roof top bar was a great way to end the day! Definitely will be back!
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Karen,At Le Meridien Houston Downtown our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know that our excellent onsite dining and helpful staff helped make your visit memorable. Please come see us again soon.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to walk to the event we were there for . It was close to park n food
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Belinda,Thank you for choosing Le Meridien Houston Downtown! We're glad our location worked well for your trip, and we invite you to stay with us again should you be back in the area.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

10/10 Excellent

Whitney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely place
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Whitney,Thank you for your kind words! We're thrilled to hear that you found our place lovely, and we look forward to welcoming you back for another delightful experience.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the adult beverage at check in. I chose the tequila shot. I thought the king sized bed guest room was cozy and very clean. Great water pressure and the body wash smelled amazing. Yay for having Netflix! Great coffee from the coffee shop, LOVED the Rooftop Bar, and valet was quick and the service phenomenal.
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Renee,Thank you for your glowing feedback! We're thrilled you enjoyed our cozy king-sized beds and the exceptional amenities like Netflix and our coffee shop. It's also fantastic to hear you loved our rooftop bar and experienced phenomenal service from our valet team. Your satisfaction and enjoyment are what we strive for. We look forward to welcoming you back for another memorable stay.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

6/10 Okay

Tiffany

Liked: Staff & service
The Staff here was amazing! All in all very sweet and caring. The bed was very comfortable but my room had a horrible view 😩 I did not have a microwave in it and I know the floors weren’t cleaned prior to or during my stay. I was charged $10 for internet and I was barely here to use it. I thought the connect now was the free option. The lighting was not the best for my preference.
Stayed 2 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Tiffany,Thank you for your insightful feedback on your recent stay. We were ecstatic to hear that our staff treated you so well! We pride ourselves on giving excellent service and we made sure to pass along your compliments. We were saddened that you had problems with the view in our accommodations. We do have premium rooms listed on our website that advertise their city view, giving you a nice look at the beauty of Houston, and you can book them specifically to get that nicer view. We hope that you give us another chance on your next visit, we know that we can give you the stay that you deserve.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

4/10 Poor

Mercy

For this kind of hotel, not able to provide microwave on the rooms, no intercontinental breakfast is really disappointing. But I will never stay at this hotel again nor refer anyone. I only stayed cos a friend convinced me to stay. I have stayed at other Marriots, Holiday inn, Hilton, Embassy suites, Springhill Suites etc in other parts of Tx & the country. They say it's a 5 star hotel but I did not see a thing that makes it so. Ordinary water could not be put in the refrigerator for guests. Just one bottle of water is too tacky. I tried to ask for honey go drink my tea at night a d sS told they do t have any and would have to wait till morning when the restaurant opens. I was really pissed & regreted agreeing to stay there.
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Mercy,We're sorry your stay did not meet your expectations, especially regarding the lack of in-room amenities such as a microwave. Your feedback is important as it highlights areas where we can improve to better meet our guests' needs. While we understand your decision and the disappointment you've expressed, we truly regret that we were unable to provide a satisfactory experience. Your insights are valuable in guiding our efforts to enhance our service and facilities.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Love this hotel ❤️
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear William,It was a delight hosting you at Le Meridien Houston Downtown, and we appreciate you taking the time to leave such an excellent review. Come back and stay with us anytime you are visiting the city in the future. Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Luis,Seeing that we have earned a five-star rating for your recent visit is a great compliment, and we thank you for taking the time to review your visit. Returning guests are a welcome sight, and we hope that you will choose us for your accommodations on your next visit to Houston. Until next time!Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Good Trip
Our stay was good overall we stayed Friday and Saturday night. Only problems I had were, only 1 complimentary bottle of water, and the A/C in our room would not keep the fan on. So the street Noise was insanely loud at 2am Saturday. Overall great trip next time Ill bring my own fan.
Stayed 2 nights in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Carl,Thank you for sharing your experience. We're glad to hear your stay was good overall, and we appreciate your feedback on the complimentary water and the fan. We understand how important a quiet environment is for a restful night and will work to enhance these aspects. Your comments are invaluable for our continuous improvement, and we look forward to ensuring your next visit is even more comfortable. Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very professional and very welcoming. The service provided at check in is top notch. It's a bit tricky to not find the reception on the first floor but it is not a deal breaker. My only complaint is the strong air freshener smell at the second floor lobby. It is too strong and gives me a headache. It cannot be good for the employees or the guests health if they consume it all day
Stayed 2 nights in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Steve,Thank you for your kind words about our team's professionalism and welcoming nature. We're pleased that the check-in service was top-notch, making your experience positive. We also appreciate your feedback about the air freshener; your comfort and health, as well as that of our team, are important to us. We'll look into this matter and hope to welcome you back soon, ensuring an even more pleasant stay.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

10/10 Excellent

Kelly

Stayed 1 night in Jul 2023

10/10 Excellent

Dean Burk

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Andres

Stayed 1 night in Jan 2024

10/10 Excellent

Maribel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent valet and bellman service.
Stayed 1 night in Dec 2023
Response from General Manager on 12 Jan 2024
Dear Maribel,We're so delighted to know that our amazing service was the highlight of your visit and that you had a good time overall. Thank you so much for the high rating and we hope to see you again soon. Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

2/10 Terrible

kirsten

Stayed 2 nights in Jan 2024

8/10 Good

Jane, Seattle

Stayed 2 nights in Jan 2024

10/10 Excellent

Kylee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Amazing!
Stayed 2 nights in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Kylee,It's delightful to know that you had an amazing time with us overall, and we trust that everything was in order for your visit. Thank you, and we cannot wait to see you again soon. Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

8/10 Good

Starla

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Eltroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lemuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Dec 2023
Response from General Manager on 16 Dec 2023
Dear Lemuel,We're delighted you enjoyed your stay at Le Meridien Houston Downtown! Please come see us again soon.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

10/10 Excellent

Chelsa, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Maxwell

Liked: Cleanliness, staff & service, room comfort
Parking is Terrible!
Parking is terrible! Only options for parking is Valet parking or park in a near by parking garage that you must pay every time you leave, even if it’s only for 5mins!
Stayed 2 nights in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Maxwell, Thank you for taking the time to leave us your valuable feedback. Our team is saddened to hear our accommodations did not exceed your expectations. We will note your comments to enhance our guest's experience. It was our pleasure to host you, and we hope to see you again for an even better visit. Sincerely, Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway.
Great location, felt very safe, "off site parking" is literally a parking garage attached to the hotel so it is really convenient. Check in is on the 2nd floor which was a little odd, but everyone was really friendly and professional. Z on 23 is a great spot for a drink and an incredible view. Would definitely stay here again.
Stayed 2 nights in Nov 2023
Response from General Manager on 21 Nov 2023
Thank you for sharing your feedback about your recent weekend getaway. We're delighted to hear that you had a great stay at our hotel. It's wonderful that you found our location convenient and felt safe during your visit. We appreciate your kind words about our friendly and professional team, and we cannot wait to welcome you back in the near future. Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

4/10 Poor

Yuichi

Stayed 2 nights in Nov 2023

10/10 Excellent

Norman, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Nov 2023
Response from General Manager on 18 Nov 2023
Dear Norman,Thank you for taking the time to leave a review about your recent stay. We’re so happy to know that you enjoyed your time with us and that we could provide you with the great service you deserve. Safe travels, and we look forward to your next visit!Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In love
Excelente localización y servicio.
Stayed 3 nights in Oct 2023
Response from General Manager on 6 Nov 2023
Dear Rebeca,Thank you for your kind words on our location and service. We're delighted you had a five-star experience and look forward to welcoming you back.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

6/10 Okay

Kerry

Business traveller
Liked: Cleanliness
Hotel did not feel warm & welcoming. Check-in is hidden away on the second floor. The check-in area was aggressively fragranced. The bathrooms are so dark, good luck if you have to do your makeup. Must have been designed by a man. Also, there were weird alarms going off outside at all hours. Will stay elsewhere next time.
Stayed 2 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Dear Kerry,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with the bathrooms and check-in setup, as well as for any concerns about noise. We'll keep your comments in mind, and we hope to see you again soon.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

4/10 Poor

Pablo

Travelled with partner
Noise Noise Noise in the room next door, on the hallway, banging doors and poor security.
Response from General Manager on 27 Oct 2023
Dear Pablo, Thank you for taking the time to share your candid thoughts. Please know we value the safety of our guests and their property above all else, and we ensure a secure environment on our property. Your feedback about noise will be shared with our internal team for further consideration to address this issue promptly. It was a pleasure having you here, and we hope you enjoyed your time in Houston.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! Staff was incredible. Nice rooftop bar, also.
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Dear Justin,Thank you for taking the time to share your comments with us. We are delighted to know that you enjoyed your visit and appreciated our helpful staff members and wonderful rooftop bar. It was a pleasure serving you, and we hope to see you again soon! Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

6/10 Okay

Ryan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing stay
Hotel has potential to be great, but the water doesn’t get very hot and AC doesn’t blow very hard.
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Ryan,Thank you for sharing your honest feedback. We are always seeking to improve, and your constructive feedback is helpful. It is our intention to provide our guests with well-maintained accommodations on all occasions, and we are very sorry to hear about the concerns that you had with your room. Our maintenance team will be alerted to these matters to ensure they are rectified promptly. It is our hope that you will return in the future for the seamless experience you expect and deserve.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from General Manager on 27 Oct 2023
Dear Joel,Thanks so much for your review of Le Meridien Houston Downtown. We're glad you enjoyed your stay! Please come back and see us anytime.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown