Room, 1 King Bed, Accessible, Non Smoking (Mobility, Tub w/ Grab Bars) | Premium bedding, desk, blackout curtains, iron/ironing board

Reviews of La Quinta Inn & Suites by Wyndham Houston Baytown East

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 524 out of 1004 reviews" "
Rating 8 - Good. 250 out of 1004 reviews" "
Rating 6 - Okay. 115 out of 1004 reviews" "
Rating 4 - Poor. 55 out of 1004 reviews" "
Rating 2 - Terrible. 60 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what we needed and the staff was lovely.
Stayed 2 nights in May 2024
Response from Manager on 26 May 2024
Hello Scott,We're thrilled to hear you had a satisfying stay and that our team left a positive impression on you. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another exceptional experience.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Joe

Liked: Cleanliness
Disliked: Property conditions & facilities
The alarm went off in the middle of the night and the whole building was evacuated, interrupting my sleep. Then it was difficult to get back to sleep. The AC was broken and the phone didn’t work to call the front desk. So I had to walk down to the desk to complain about the AC. Maintenance got the AC working again but told me he needed to replace the plug since it was “burnt”, pretty much leaving me in a room with a fire hazard.
Stayed 1 night in May 2024
Response from Manager on 26 May 2024
Hello Joe,We apologize for the inconvenience you experienced during your stay. Your feedback regarding the alarm, AC, and phone issues will be shared with the relevant teams for further review and improvement. Your safety and comfort are our top priorities, and we hope to provide you with a better experience should you choose to stay with us again in the future.

8/10 Good

Tiawanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 26 May 2024
Hello Tiawanna,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Amanda,We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Excellent

Rickey

Travelled with family, Business traveller
Liked: Cleanliness
Liked the atmosphere and location
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Rickey,We are pleased to hear that you enjoyed the atmosphere and convenient location of our hotel. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
,
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Maria,Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. Please feel free to contact our management team directly to further address your concerns and provide valuable insights for our continuous improvement. Your comments are truly appreciated, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Lashona

Travelled with family
Liked: Staff & service, amenities
musty smell in the room. I sprayed freshner, but it wouldn't go away. Maybe the carpet needs to be changed.
Stayed 2 nights in May 2024
Response from Manager on 14 May 2024
Hello Lashona, We are sorry to hear about the issue you experienced during your stay. We appreciate your feedback and will share your comments with the relevant team for their review and improvement plans. Our goal is always to provide a comfortable environment for all our guests.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Cx
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Tammy,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Michaels to

Still never got my money back from the room I didn’t stay in
Stayed 1 night in May 2024
Response from Manager on 18 May 2024
Hello Michaels to,We apologize for any inconvenience and recommend reaching out to our management for further assistance.

10/10 Excellent

Marion, Battle Mountain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access to stores and restaurants
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Marion,We're pleased to hear you found our location convenient for exploring local amenities. Your feedback is valuable for future stays.

8/10 Good

Geri

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Geri,We appreciate you choosing to stay with us! Should you have any feedback to share, please don't hesitate to reach out so we can address any concerns you may have. We hope to welcome you back in the future for an even better experience!

8/10 Good

Shukoh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a bit far from the center of Houston, but very spacious and clean rooms, restrooms and baths are very comfortable! The bedding and towels are also of high quality. We had no trouble finding many options for dining and shopping in the neighborhood.
Stayed 3 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Shukoh,We appreciate your positive feedback on our spacious and clean rooms as well as our comfortable amenities. It's great to hear that you enjoyed the high-quality bedding and towels during your stay. We're pleased to know you found many dining and shopping options in the neighborhood. Thank you for sharing your experience with us.

8/10 Good

Pamela

Travelled with pets
Was clean and breakfast is awesome!
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Pamela,We appreciate your kind words about the cleanliness and breakfast at our hotel. Our team works hard to maintain high standards for all our guests to enjoy, and we are delighted that you had a positive experience. If you have any future concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels in this area.
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Marilyn,Thank you for choosing to stay with us and for taking the time to leave a review. We are thrilled to hear that you consider us one of your favorite hotels in the area. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

6/10 Okay

Maria

Travelled with family
Disliked: Property conditions & facilities
When I arrived we were giving a room that was occupied with someone else and we walk in on a couple taking care of business, the lady started screaming. We were assigned a different room and in this room there were holes and cracks in the ceiling in the bathroom, there were stains and black spots on the sheets in one of the beds. Our keys kept getting deactivated and we had them no where nears a cell phone . Room service was every 3 days We were disappointed.
Stayed 7 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Maria, We are sorry to hear about your experience and apologize for any inconvenience caused during your stay. We appreciate you bringing these matters to our attention and will use this feedback for improvement. Guest satisfaction is very important to us.

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and the beds were super comfy. My man & I slept so good during our stay!
Stayed 2 nights in Apr 2024
Response from Manager on 19 Apr 2024
Hello Jordan,We are delighted to hear that you found our rooms comfortable for a good night's rest. Your feedback is truly valued. Thank you for choosing our hotel for your stay.

4/10 Poor

Tamara

Stayed 1 night in Apr 2024
Response from Manager on 6 May 2024
Hello Tamara,We're sorry to hear you rated your stay with us a 2. Please feel free to contact us directly to discuss your experience further. We value your input and would appreciate the opportunity to address any concerns you may have.

10/10 Excellent

Marilyn

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite property in the arra.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Marilyn,We're delighted to hear that you enjoyed your stay with us and that we are your favorite property in the area. Your feedback is important to us, and we hope to welcome you back soon for another wonderful experience.

6/10 Okay

La Quna

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Wasn’t too bad of a stay, definitely noticed they were short staffed. An area of improvement is what they consider “breakfast”. Very disappointed about breakfast it was more like snacks. Probably shouldn’t advertise breakfast is provided because it’s definitely not breakfast! This wouldn’t be my choice of stay again.
Stayed 3 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello La Quna,We apologize for falling short of expectations during your recent stay. We appreciate your feedback on our breakfast offerings and will address this internally. Your comments are valuable as we strive to enhance our guest experience. We regret to hear that you may not choose to stay with us again and value the opportunity to welcome you back in the future.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Luis,We are pleased to hear that you found our hotel to be a pleasant place for your stay. Your positive feedback is greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

EDUARDO

Stayed 1 night in Mar 2024
Response from Manager on 1 May 2024
Hello EDUARDO,We are amped to hear that you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Rosa,We are thrilled to hear that you had a fantastic stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another excellent experience!

8/10 Good

Ericka

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is was very convenient location. Also it was next door to the Cracker Barrel. The staff was kind & helpfull. This is also a pet friendly location. I would stay here again.
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
Hello Ericka,We are delighted to hear that you found our location convenient and enjoyed the proximity to Cracker Barrel. Our team works hard to provide excellent service, and we're glad you felt well taken care of during your stay. We look forward to welcoming you back in the future.

8/10 Good

John Ryan

Stayed 1 night in Mar 2024
Response from Manager on 19 Apr 2024
Hello John Ryan, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

rachel, baytown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello rachel,We're thrilled to hear you had an excellent stay with us! We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the second time I stay here. It’s convenient, good parking.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Alisha,We are delighted to hear that you found our hotel convenient with good parking. Should you have any concerns during future visits, please don't hesitate to reach out to our team directly for assistance. Thank you for choosing to stay with us again.

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Mike,Thank you for taking the time to share your feedback with us. We appreciate your comments and will address them internally for further improvement. We hope to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Kara

Travelled with family and small children
Liked: Cleanliness
Was good until we came back last night from a wedding and lots of undesirable people lurking around at all hours of the night. This morning, as we were getting loaded up to leave, Our truck got broken into and a lot of stuff taken including my hearing aid equipment which is very expensive and all our clothes bags were taken. All my shoes, sunglasses, RX sunglasses etc, all my shoes. No camera to the sides of property only at front. No help with that! Made police report but will likely never see my thousands of equipment lost! Do not stay here. Pay a little more for a better area
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Kara, I'm sorry to hear about your experience. Your feedback is concerning, and we take security very seriously. Our team is dedicated to providing a safe environment, and we encourage guests to report any unusual activity immediately. We recommend reaching out to the management for further assistance and to discuss your concerns in more detail. Thank you for sharing your experience with us.

2/10 Terrible

Devon R

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
NO CAMERAS ON THE OUTSIDE OF BUILDING. My brother in laws vehicle was broken into after he loaded his bags and went back to the room to make sure he got everything. Came back and everything was gone. Our sheets were damp still and the carpet was wet and musty smelling. Like it was steam cleaned with dirty stagnant water. DO NOT STAY THERE
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Devon R, Thank you for sharing your experience with us. Guest safety is a top priority, and we will address your concerns internally. We strive to provide a comfortable stay for all our guests and regret to learn of your disappointment. Your feedback will be shared with the team for further improvement.

10/10 Excellent

Candice

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing workers, that were very polite. The property is in an amazing location, where everything is easily accessible. Hotel room was clean and had everything that was needed.
Stayed 5 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Candice,We are delighted to hear that you enjoyed the service provided by our team and found our location convenient. It's great to know that your room met your expectations in terms of cleanliness and amenities. Your positive feedback is truly appreciated.

10/10 Excellent

RUPESHKUMAR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on 15 Mar 2024
Hello RUPESHKUMAR,Thank you for sharing your feedback with us and glad to know that your stay was good. We look forward to welcoming you again soon.

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome and the customer service stood out compared to their competitors. I prefer this location after the great experience!
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Marvin,We are delighted to hear that you had an awesome experience with us and that our customer service exceeded your expectations. It's wonderful to hear that you now prefer our location, and we look forward to welcoming you back for another fantastic stay!

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 9 Mar 2024
Hello Lisa, We regret to hear that your experience did not meet expectations. Please feel free to contact us with any further details about your stay so we can address any concerns you may have had.

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Liz,We appreciate your feedback and are glad to hear you enjoyed your stay with us. Your comments help us improve our services for future guests. Feel free to contact our management team directly for any further assistance. Thank you for choosing our hotel.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband stayed her staff are amazing and so nice also the breakfast options are great!
Response from Manager on 3 Mar 2024
Hello Christina,We are thrilled to hear that you found our staff to be amazing and enjoyed our breakfast options. We appreciate your kind words and hope to welcome you back again soon for another wonderful stay!

2/10 Terrible

Chelsea

Disliked: Staff & service
Night shift Staff was rude and unaccommodating
Stayed 3 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Chelsea,We apologize for your experience and appreciate your feedback. We encourage guests to contact management directly with any concerns for prompt resolution. Thank you for bringing this to our attention.

10/10 Excellent

alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello alfredo,We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 Good

Branyetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Branyetta,We're glad to hear you had a pleasant stay with us! Please feel free to reach out to us if you have any further comments or suggestions about your experience. We look forward to welcoming you back soon!

6/10 Okay

Jeanette

Travelled with family
The fire alarm went off at 3 Am and it was cold outside where we had to stay for an extended period of time. Toilet kept running.
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Jeanette, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share your comments with our team for further review and improvements. Thank you for bringing this to our attention.

10/10 Excellent

Ferriel G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Hassles!
Stayed 3 nights in Feb 2024
Response from Manager on 23 Feb 2024
Hello Ferriel G,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a no hassle and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Max,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or need assistance, please don't hesitate to reach out to us. We look forward to welcoming you back soon.

10/10 Excellent

Jose, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Jose,We're happy to hear you had a wonderful experience at our hotel! We appreciate your positive rating and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

frankie

Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello frankie,We are pleased to hear that you had a wonderful stay with us! Our team hopes to welcome you back in the near future for another fantastic experience.

10/10 Excellent

Gloria, pacoima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean, comfortable and fully supplied with amenities.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Gloria,Thank you for taking the time to share your positive feedback regarding the cleanliness, comfort, and amenities provided in your room. We strive to ensure that our guests have a pleasant and enjoyable stay. We appreciate your kind words and look forward to welcoming you back in the future.

6/10 Okay

vivian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevators down and only rooms on 4th floor
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello vivian, Thank you for sharing your feedback regarding the elevator situation. We apologize for any inconvenience caused during your stay. We always strive to provide the best experience for our guests. We appreciate your understanding and hope to welcome you back in the future for a smoother stay.

2/10 Terrible

Kevin, Rochester

Stayed 1 night in Feb 2024
Response from Manager on 20 Mar 2024
Hello Kevin,We regret to hear about your experience. Please feel free to reach out to us with any details regarding your stay so we can address any concerns you may have had. We strive to provide exceptional service to all our guests and would appreciate the opportunity to make things right.

6/10 Okay

rosa isabel

Travelled with family
Liked: Staff & service
Might think twice to come back
My allergies got super bad. Super humid room. Elevator not working. No good breakfast
Stayed 2 nights in Feb 2024
Response from Manager on 7 Feb 2024
Hello rosa isabel, We apologize for any inconvenience caused by your allergies and the room's humidity. It's unfortunate to hear the elevator was out of service during your stay. Regarding breakfast, we appreciate your feedback and will take it into consideration for future improvements. We encourage you to contact our management directly to further discuss your concerns.

6/10 Okay

Yvonne

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 7 Feb 2024
Hello Yvonne, Thank you for choosing our hotel for your stay. We appreciate your visit and hope you had a pleasant experience. If there is any specific feedback or concerns you would like to share, please reach out to us directly so we can address them accordingly. We value your input and strive to improve our services.

8/10 Good

Steve

Business traveller
Liked: Cleanliness
Disliked: Staff & service
2 major issues that came up number one is I ask for made service on my second night and they said they would have somebody cleaned my room but nobody showed up. The second issue is it seems anyone just comes off the street and. It's the free breakfast that is there for the paying guests. I think that is totally unacceptable that people come in and mooch free food when they have no right being there in the first place.
Stayed 3 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Steve,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the housekeeping request. We'll speak with our team to ensure better communication and follow-through in the future. Regarding the breakfast, the hotel aims to provide a welcoming atmosphere for all guests. However, we understand your concern and will assess measures to ensure the exclusive access of paying guests.