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Reviews of InterContinental Houston, an IHG Hotel

4 out of 5
InterContinental Houston, an IHG Hotel
6750 Main St, Houston, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 782 out of 1006 reviews" "
Rating 8 - Good. 132 out of 1006 reviews" "
Rating 6 - Okay. 40 out of 1006 reviews" "
Rating 4 - Poor. 26 out of 1006 reviews" "
Rating 2 - Terrible. 26 out of 1006 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Behroz, Johns Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and staff
Stayed 3 nights in May 2024
Response from Rooms Controller on 26 May 2024
Dear Behroz, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Taneya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for traveling back & forth to the rodeo
Stayed 3 nights in Mar 2024
Response from Rooms Controller on 26 May 2024
Dear Taneya, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

6/10 Okay

Jessica

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very well situated to the medical center and downtown Houston. Unfortunately, the property was pretty dirty. The gym in particular was filthy. The carpet in my room had several stains and there was splattered food on the wall behind the desk. Did not feel like a 4-diamond hotel! A bright spot was the breakfast staff at Safina--they were wonderful. Very attentive, great service.
Stayed 3 nights in May 2024
Response from Director of Rooms on 23 May 2024
Dear Jessica,I am sorry to hear that we fell short of your expectations. I have sent you a separate E-mail encouraging you to connect so we can discuss. At the outset, please accept my sincerest apologies for the omissions.Sincerely,Ruben Wong / Director of Rooms

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Director of Rooms on 23 May 2024
Dear Erin,Thank you for taking the time to share your review. We hope you did have a great time and we look forward to welcoming you back.Kind regards,Ruben Wong / Director of Rooms

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great place to stay!
Stayed 2 nights in May 2024
Response from Director of Rooms on 23 May 2024
Dear Connie,We are delighted that you had a great stay experience. Thank you for choosing InterContienntal Houston.We look forward to welcoming you back.Kind regards,Ruben Wong / Director of Rooms

8/10 Good

CAROL

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!! Perfect and safe location. Not my first or my last stay at this hotel!
Stayed 1 night in May 2024
Response from Director of Rooms on 23 May 2024
Dear Carol,We are pleased that you had a great stay experience. Thank you for your continued loyalty to InterContienntal Houston.We look forward to welcoming you back.Kind regards,Ruben Wong / Director of Rooms

2/10 Terrible

Natosha

Travelled with partner
Disliked: Cleanliness, staff & service
The room had a bad smell and the manager stated she’d comp me breakfast which was included in my stay because I paid extra but they stated wasn’t even though I sent them my receipt
Stayed 2 nights in May 2024
Response from Director of Rooms on 23 May 2024
Dear Natosha,I am sorry to hear that you did not have a great stay experience. Please reach out to the hotel directly and ask for me by name so I may assist further.Sincerely,Ruben Wong / Director of Rooms

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and polite staff. Room was very clean and updated. Very pleased with stay at this hotel. Will book there again!
Stayed 2 nights in May 2024
Response from Director of Rooms on 23 May 2024
Dear Nicole,I am glad to hear you appreciated the hotel and enjoyed your stay.We look forward to having you back!Sincerely,Ruben Wong / Director of Rooms

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the Zoo, Museums & NRG Stadium
Stayed 3 nights in Apr 2024
Response from Director of Rooms on 23 May 2024
Dear Malcolm,We are pleased that you had a great stay experience. Thank you for choosing InterContienntal Houston.We look forward to welcoming you back.Kind regards,Ruben Wong / Director of Rooms

2/10 Terrible

Vanessa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was harassed by another person that was staying there and management did nothing to clear the situation. They changed our rooms. The man came out the room in his underwear.
Stayed 2 nights in Mar 2024
Response from Director of Rooms on 23 May 2024
Dear Vannessa,Thank you for sharing your stay experience. As we discussed separately back in March, it was regrettable that the actions of another guest has affected your stay experience. It was also regrettable that these facts were not shared immediately with the hotel until a few days after the incident.Please know that the hotel provides 24/7 Security and Manager-on-duty coverage to immediately respond to such contingent disturbance or inappropriate behavior of other hotel guests.Please feel free to reach me directly if I am of any further assistance.,Sincerely,Ruben Wong / Director of Rooms

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Rooms on 23 May 2024
Dear Krista,We are pleased that you had a great stay experience. Thank you for choosing InterContienntal Houston.We look forward to welcoming you back.Kind regards,Ruben Wong / Director of Rooms

6/10 Okay

Trang

Travelled with family
Liked: Cleanliness, staff & service, amenities
sink and bathtub water flow is too low to use
Stayed 5 nights in Apr 2024
Response from Director of Rooms on 1 May 2024
Dear Trang,I am sorry to hear that your stay was less than perfect due to some plumbing issues. I have sent you a separate E-mail with my return contact details. Kindly reach out if there's any further assistance I could offer.Sincerely,Ruben Wong / Director of Rooms

10/10 Excellent

Joy Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent!
Stayed 2 nights in Apr 2024
Response from Director of Rooms on 30 Apr 2024
Dear Joy Lynn,We are delighted to hear that you appreciated the excellent service from our team. Thank you for choosing InterContinental Houston.We look forward to welcoming you back soon!Kind regards,Ruben Wong / Director of Rooms

10/10 Excellent

Shelia

Stayed 1 night in Apr 2024
Response from Director of Rooms on 23 May 2024
Dear Sheila,We are pleased that you had a great stay experience. Thank you for choosing InterContienntal Houston.We look forward to welcoming you back.Kind regards,Ruben Wong / Director of Rooms

10/10 Excellent

Deborah

Stayed 1 night in Apr 2024
Response from Director of Rooms on 23 May 2024
Dear Deborah,We are pleased that you had a great stay experience. Thank you for choosing InterContienntal Houston.We look forward to welcoming you back.Kind regards,Ruben Wong / Director of Rooms

10/10 Excellent

Kent

Stayed 1 night in Apr 2024
Response from Director of Rooms on 23 May 2024
Dear Kent,We are pleased that you had a great stay experience. Thank you for choosing InterContienntal Houston.We look forward to welcoming you back.Kind regards,Ruben Wong / Director of Rooms

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing start to finish. Great location. Highly recommend getting club access, food was great and staff amazing in there.
Stayed 3 nights in Mar 2024
Response from Rooms Controller on 28 Apr 2024
Dear Micheal, Thank you for sharing your stay experience. I am pleased to hear that you have enjoyed the amenities and services of the InterContinental Houston!We look forward to welcoming you back soon!Kind regards,Maria Tamez / Rooms Controller

10/10 Excellent

Parker

Stayed 2 nights in Apr 2024
Response from Director of Rooms on 23 May 2024
Dear Parker,We are pleased that you had a great stay experience. Thank you for choosing InterContienntal Houston.We look forward to welcoming you back.Kind regards,Ruben Wong / Director of Rooms

4/10 Poor

Shirin

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Director of Rooms on 25 Apr 2024
Dear Sharin,I am sorry to hear that you did not have a great stay experience. I would love to connect with you to hear further details about your hotel stay. Please contact the hotel directly and ask for me by name so we may discuss this.Sincerely,Ruben WongDirector of Rooms

6/10 Okay

Ramzi

Stayed 3 nights in Apr 2024
Response from Director of Rooms on 23 May 2024
Dear Ramzi,I am sorry to hear that your stay was less than perfect. Please do not hesitate to reach out to the hotel directly and ask for me by name so we may discuss.Sincerely,Ruben Wong / Director of Rooms

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rooms Controller on 18 Apr 2024
Dear Vijay, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rooms Controller on 18 Apr 2024
Dear Ashley, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Corey

Stayed 1 night in Apr 2024
Response from Rooms Controller on 12 Apr 2024
Dear Corey, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at InterContinental House. A wonderful experience and stay for a wellness weekend!
Stayed 1 night in Mar 2024
Response from Rooms Controller on 18 Apr 2024
Dear Alanna, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

8/10 Good

Niraj

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located. Breakfast menu is very limited, would make sense to book room without breakfast.
Stayed 1 night in Jan 2024
Response from Rooms Controller on 18 Apr 2024
Dear Niraj, We are delighted that you had a great stay experience although our breakfast options were unsatisfactory. Thank you for your feedback, we will take it into consideration. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

8/10 Good

Niraj

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located. Breakfast menu is very limited, would make sense to book room without breakfast.
Stayed 4 nights in Jan 2024
Response from Rooms Controller on 18 Apr 2024
Dear Niraj, We are delighted that you had a great stay experience although our breakfast options were not satisfactory. Thank you for your feedback, we will take it into consideration. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

lionelle

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay here. Area was very quiet. Property was clean and beautiful. Would stay again.
Stayed 3 nights in Mar 2024
Response from Rooms Controller on 6 Apr 2024
Dear Lionelle, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rooms Controller on 6 Apr 2024
Dear Tammie, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Ye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rooms Controller on 6 Apr 2024
Dear Ye, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

8/10 Good

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and convenient location
Stayed 4 nights in Mar 2024
Response from Rooms Controller on 6 Apr 2024
Dear Candice, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Brannons

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. Be prepared to pay the valet $39 and self parking was $29. I’m in wheelchair and it was 12:20am. So we decided probably no close spots. There was no discount for the valet. The checkout was 12 but we had to leave early. Great for dr appts very accommodating in room.
Stayed 1 night in Mar 2024
Response from Rooms Controller on 8 Apr 2024
Dear Brannons, We are delighted that you had a great stay experience. Unfortunately, our parking is a 3rd party service therefore we cannot make changes to the pricing, our apologies for the inconvenience. However, we look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

shelby

Stayed 1 night in Feb 2024
Response from Rooms Controller on 29 Mar 2024
Dear Shelby, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

8/10 Good

Candy, Purcell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property, very elegant and clean and the transportation to and from Rodeo Houston was top notch.
Stayed 2 nights in Mar 2024
Response from Rooms Controller on 8 Apr 2024
Dear Candy, We are delighted that you had a great stay experience and enjoyed the shuttle service. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to have more handicap access in bldging .
Stayed 2 nights in Mar 2024
Response from Rooms Controller on 8 Apr 2024
Dear Luis, Thank you for providing your feedback and our sincerest apologies that we fell short meeting your expectations. Please contact the hotel directly and ask for me by name if I can provide any further assistance. Sincerely, Maria Tamez/ Rooms Controller

2/10 Terrible

Peter, Denver

Disliked: Staff & service, amenities, property conditions & facilities
Not what to expect from this hotel.
Stayed 2 nights in Mar 2024
Response from Director of Rooms on 24 Mar 2024
Dear Peter,I am sorry to hear that you did not have a great stay experience. I would love the opportunity to connect to hear further details of what led to your stay dissatisfaction. At your convenience, please contact the hotel directly and ask for me by name so we may discuss.Sincerely, Ruben Wong / Director of Rooms

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael Stephens - Front Desk Manager on 24 Mar 2024
Good Afternoon Leanna,Thank you for taking the time to let us know about your experience, and we hope to see you back again soon!

10/10 Excellent

DON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice rooms
Stayed 2 nights in Mar 2024
Response from Michael Stephens - Front Desk Manager on 24 Mar 2024
Good Afternoon Don,Thank you so much for choosing to stay with us at the InterContinental Houston, we are so pleased to hear that you enjoyed the location and our rooms during your stay! Thank you for taking the time to let us know about your experience, and we hope to see you back again soon!

10/10 Excellent

Beth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Mar 2024
Response from Rooms Controller on 21 Mar 2024
Dear Beth, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Valerie

Stayed 1 night in Mar 2024
Response from Rooms Controller on 8 Apr 2024
Dear Valerie, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Sonja

Travelled with partner
I love all the extras.. besides being the cleanest and most comfortable hotel, I love the rodeo shuttle, bar and restaurant!! It’s got everything!! We stay here every year and it never disappoints us!! Great staff too!!
Stayed 1 night in Mar 2024
Response from Rooms Controller on 21 Mar 2024
Dear Sonja, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Destiny

Stayed 1 night in Mar 2024
Response from Rooms Controller on 6 Apr 2024
Dear Destiny, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

8/10 Good

JERILYN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went well as expected! Nice staff and very nice valet staff. We had a nice view from our room. Room was clean. I reserved the room because it has a bathtub so I can give my toddler a bath. The plug for the bath didn’t work so the water kept draining. So, that made it difficult to clean him. And in the shower stall we found someone’s lighter so they just have been smoking in the room. Other than those two things we had a nice time and room service was fast, efficient and the food tasted good!
Stayed 1 night in Mar 2024
Response from Director of Rooms on 11 Mar 2024
Dear Jerilyn,Thank you for sharing your stay experience. On behalf of the team, please accept my sincerest apologies for the failures in service you have outlined. These are certainly shared with our team. Please feel free to contact the hotel directly and ask for me by name if I am of any assistance.Sincerely,Ruben Wong / Director of Rooms

10/10 Excellent

Andrew

Stayed 3 nights in Jan 2024
Response from Director of Rooms on 12 Mar 2024
Dear Andrew,I am pleased to hear that you had a great stay experience. We look forward to welcoming you back soon! Kind regards, Ruben Wong / Director of Rooms

10/10 Excellent

Behroz, Johns Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Its a convenient location to MD Anderson
Stayed 3 nights in Mar 2024
Response from Director of Rooms on 11 Mar 2024
Dear Behroz,Thank you for choosing InterContinental Houston. We are glad to hear you had a great stay experience. We look forward to welcoming you back soon!Kind regards,Ruben Wong / Director of Rooms

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Rooms Controller on 5 Mar 2024
Dear Catherine, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rooms Controller on 5 Mar 2024
Dear Katherine, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Carole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff & modern vibe
Stayed 1 night in Feb 2024
Response from Rooms Controller on 5 Mar 2024
Dear Carole, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rooms Controller on 5 Mar 2024
Dear Greg, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Brandi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 1 night in Feb 2024
Response from Rooms Controller on 5 Mar 2024
Dear Brandi, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rooms Controller on 5 Mar 2024
Dear Anita, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller