City view

Reviews of Hyatt Regency Houston

4 out of 5
Hyatt Regency Houston
1200 Louisiana St, Houston, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1113 out of 1586 reviews" "
Rating 8 - Good. 253 out of 1586 reviews" "
Rating 6 - Okay. 106 out of 1586 reviews" "
Rating 4 - Poor. 60 out of 1586 reviews" "
Rating 2 - Terrible. 54 out of 1586 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

jodi

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous service and hospitality. Felt right at home. Truly appreciate room service and bar being open late
Stayed 1 night in May 2024

10/10 Excellent

Amruta

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Overall experience was amazing
Stayed 1 night in May 2024
Response from Lindsey on 21 May 2024
Dear Amuruta,Thank you for your review. We are thrilled to hear you had an amazing experience with us. We would love to host you again.Warm Wishes,

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Lindsey on 21 May 2024
Dear Jose,Thank you for your rating. We are grateful to see you had a great stay. We would love to host you again.Best Wishes,

8/10 Good

Rich

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Betsy on 21 May 2024
Dear Rich,Thank you for your feedback and rating. We hope that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

8/10 Good

Michele

Liked: Cleanliness, property conditions & facilities
It was a very basic property. The check-in staff were great. Food choices were limited.
Stayed 2 nights in May 2024
Response from Laura on 20 May 2024
Dear Michele,Thank you for sharing your experience with us. Your feedback on our food options is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We appreciate your acknowledgment of our great staff and regret that we fell short of your expectations. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,

10/10 Excellent

Alicia

Liked: Cleanliness, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from Laura on 20 May 2024
Dear Alicia,Thank you so much for the 5-star rating. We are happy to hear that your stay with us was enjoyable, and we hope to have the pleasure of welcoming you back next time you are in the Houston area. Best regards,

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Betsy on 21 May 2024
Dear Chris,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities
Clean environment and rooms , very kind and attentive employees . We will stay again!
Stayed 1 night in May 2024
Response from Betsy on 21 May 2024
Dear Christina,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our employees were kind and attentive. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Qun

Liked: Cleanliness, property conditions & facilities
Great service
Stayed 2 nights in May 2024
Response from Shelly on 17 May 2024
Dear Qun! Thank you for the wonderful rating and feedback. We are happy that you enjoyed your stay with us, and hope to welcome you back as our guest again soon! Warm Regards, Shelly

10/10 Excellent

Justin

Stayed 2 nights in May 2024
Response from John on 14 May 2024
Hello Justin,Thank you for adding this review score for our Hyatt Regency Houston. I am happy to see that you liked our hotel. I hope to see you here again soon.Best Regards,John

10/10 Excellent

Denica

Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay.
Stayed 2 nights in May 2024
Response from Gale on 13 May 2024
Good evening, Denica,I am so glad you enjoyed your stay with us. We look forward to seeing you again in the near future.Warm Regards,

10/10 Excellent

Gabriela, Houston

Liked: Cleanliness, amenities, property conditions & facilities
My stay was amazing !!!
Stayed 1 night in May 2024
Response from Laura on 13 May 2024
Dear Gabriela, Thank you so much for your patronage and for the 5-star rating. We love hearing that you had an amazing experience while staying with us. We hope to have the opportunity to welcome you back next time you are in the Houston area. Best regards,

10/10 Excellent

Rosalind

Liked: Cleanliness, property conditions & facilities
Great staff
Stayed 2 nights in May 2024
Response from Shelly on 18 May 2024
Hello Rosalind! Thank you for your feedback. We appreciate all guest comments and feedback and thank you for taking time to share your experience with us. We are so glad that you had a great stay, we love to hear the staff was great during your stay. Thank you. We hope that you will come and stay again! Warm Regards, Shelly

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent conditions in general.
Stayed 1 night in Apr 2024
Response from Ana on 9 May 2024
Greetings Pablo,We are grateful for your feedback. Thank you for staying with us while visiting Houston. We look forward to providing you with another fantastic experience the next time you visit!

10/10 Excellent

Magen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Melinda on 9 May 2024
Dear Magen,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Houston again soon!Warm regards,Melinda

10/10 Excellent

Henry

Liked: Cleanliness, property conditions & facilities
Location was great & convenient
Stayed 3 nights in Apr 2024
Response from Travis on 30 Apr 2024
Hello Henry!Thank you for providing a review of our hotel. It's great to know you enjoyed the location of our hotel. We look forward to welcoming you back again soon! Warm Regards, Travis

10/10 Excellent

Megan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Travis on 30 Apr 2024
Hello Megan! Thank you for the 5-star rating of our hotel. It's great to know you enjoyed your time with us. We look forward to welcoming you back for any of our future travel needs. Warm Regards, Travis

6/10 Okay

Joseph

Stayed 2 nights in Apr 2024
Response from Travis on 30 Apr 2024
Hello Joseph!Thank you for providing your rating of out hotel. We would like to know any feedback you may have regarding your stay. Please reach out to us via our social or chat channels. We look forward to hearing from you. Warm Regards, Travis

10/10 Excellent

howard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location to convention center
Stayed 1 night in Apr 2024
Response from Veronica on 1 May 2024
Hello howard!Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay at Hyatt Regency Houston, and that the location was great to the convention center! We do hope to have the opportunity to welcome you back in the future, so please let us know if we can be of any assistance.

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Great stay in downtown Houston! Room was much bigger than I anticipated and the bathroom was great.
Stayed 1 night in Apr 2024
Response from Veronica on 6 May 2024
Hello Joshua!Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay with us, and that the room was bigger than you anticipated with a great bathroom! We hope to welcome you back in the future, so please feel free to contact us if we can be of any assistance. Thank you for choosing Hyatt Regency Houston for your stay and for being our guest!

10/10 Excellent

Shalena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Apr 2024
Response from Veronica on 9 May 2024
Hello Shalena! Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us, and that everything was great! We hope to have the opportunity to welcome you back in the future, so please feel free to contact us if we can be of any assistance. Thank you for choosing Hyatt for your stay and for being our guest!

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only thing we would change is the ac in the room it was a bit warm for us at its lowest but that’s prob something that it set and stoned
Stayed 2 nights in Apr 2024
Response from Veronica on 9 May 2024
Hello Jasmine!Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us but am sorry to hear that the air conditioning in the room was a bit warm. I will ensure to pass along your feedback to our executive management team as this does give us the opportunity to improve our services. We do hope to welcome you back in the future, so please let us know if we can be of any assistance.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Even though is an old building, rooms are clean and renovated. Love the lighting in the room and city views from the window. Bed was very comfortable. Just a small detail, there was only one coffee kit available. We needed at least 2 to have coffee in the morning.
Stayed 1 night in Apr 2024
Response from Veronica on 9 May 2024
Hello Maria! Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay with us, and that the rooms are clean with a comfortable bed! We do hope to welcome you back again in the future, and will be happy to replenish your coffee kit, so please feel free to contact us should you need any assistance. Thank you for being our guest!

10/10 Excellent

Mohammad

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Veronica on 9 May 2024
Hello Mohammad!Thank you for sharing your feedback. We are happy to hear that your stay was great! We thank you for choosing Hyatt Regency Houston for your stay and for being our guest! We do hope to welcome you back again, so please feel free to contact us should you need any assistance.

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Best Hotel I’ve been !!! I will come back !!!
Stayed 2 nights in Apr 2024
Response from Veronica on 9 May 2024
Hello Ricardo!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay, and that it has been the best hotel you have been to! We look forward to welcoming you back again, so please feel free to contact us should you need any assistance. Thank you for choosing Hyatt and for being our guest!

10/10 Excellent

Giselle

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Veronica on 9 May 2024
Hello Giselle!Thank you for providing such a great star rating! We are delighted that you enjoyed your stay with us in Houston, and hope to welcome you back, so please let us know if we can be of any assistance.

10/10 Excellent

Oladapo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in Apr 2024
Response from Veronica on 13 May 2024
Hello Oladapo!Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay with us at Hyatt Regency Houston and that everything was nice! We thank you for staying with us and hope to welcome you back in the future. Please feel free to contact us if we can be of any assistance.

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Veronica on 13 May 2024
Hello Martin!Thank you for providing the amazing 5-star review! We are delighted that you enjoyed your stay with us at Hyatt Regency Houston and thank you for being our guest! We do hope to welcome you back in the future, so please feel free to contact us should you need any assistance.

10/10 Excellent

Taurean

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Veronica on 14 May 2024
Hello Taurean! Thank you for providing such an amazing star rating! We are delighted that you enjoyed your stay with us at Hyatt Regency Houston, and we thank you for being our guest! We do hope to have the pleasure of welcoming you back in the future, so please feel free to contact us should you need any assistance.

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024
Response from Melinda on 2 May 2024
Dear Daniel,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Houston again soon!Warm regards,Melinda

10/10 Excellent

Amina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very clean and staff was friendly!
Stayed 1 night in Apr 2024
Response from Veronica on 21 May 2024
Hello Amina!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us, and that the hotel is very clean! We love hearing that the staff was friendly as we strive to provide our guests with the best customer service possible. We do hope to welcome you back in the future, so please feel free to contact us should you need any assistance.

8/10 Good

Stephen

Stayed 1 night in Mar 2024

10/10 Excellent

Sir

Stayed 1 night in Apr 2024

2/10 Terrible

Gilleon, New York

Stayed 2 nights in Apr 2024

4/10 Poor

Jesus

Disliked: Cleanliness
Charged 100 dollers extra
Stayed 1 night in Mar 2024

10/10 Excellent

Rosa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Krystal

Liked: Cleanliness, property conditions & facilities
Absolutely enjoyed our stay. Friendly staff. Bartender wasn’t the friendliest. Even that didn’t stop us from enjoying our stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Roger, Houston

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location extremely helpful staff!
Stayed 1 night in Mar 2024

10/10 Excellent

Jocelyn

Liked: Cleanliness, property conditions & facilities
Very nice and clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Chuy

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Mar 2024

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always enjoy staying there at he Hyatt
Stayed 1 night in Mar 2024

10/10 Excellent

Marquisiana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Very nice decor.
Stayed 1 night in Mar 2024

10/10 Excellent

elizabeth, Round rock

Stayed 1 night in Mar 2024

10/10 Excellent

Shalom

Stayed 1 night in Mar 2024

10/10 Excellent

Ahmad

Stayed 2 nights in Mar 2024

10/10 Excellent

Raasi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shanice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is convenient to both downtown and midtown. Walkable to many venues
Stayed 1 night in Mar 2024

10/10 Excellent

Leilanie

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024