All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello Christopher,Thank you for your rating. I trust your next visit will give us an opportunity to earn your 5 out of 5 rating. Thank you for staying with us!Best,John SevillaGeneral Manager
8/10 Good
Michael
27 Apr 2024
Liked: Cleanliness, staff & service
Michael
Stayed 3 nights in Apr 2024
Response from John on 29 Apr 2024
Hi Michael,Thank you for taking time to rate your recent stay. I hope you will give us an opportunity to earn a 5 out of 5 rating on your next visit to Downtown Houston.Cheers,John SevillaGeneral Manager
Greetings Emily,Thank you for your excellent rating! We also appreciate your business and hope your travels bring you back again soon.Cheers,John SevillaGeneral Manager
10/10 Excellent
April M
24 Apr 2024
April M
Stayed 1 night in Apr 2024
Response from UR on 21 May 2024
Thank you for staying at hotel icon and thank you for the feedback
Hello Jason,Please accept my apologies. I am deeply concerned abut your experience and I want to assure you that I take these matters very seriously. As you can see from many reviews this is not indicative of an experience at the Hotel ICON. We have deployed our team and partners to investigate and provide any needed corrective actions to ensure your experience is not duplicated. If you have any questions or continue concerns, please feel free to contact me.Sincerely,John SevillaGeneral Manager
10/10 Excellent
Taylor
Travelled with family, Travelled with family and small children
We loved our stay at the ICON! The staff was so friendly and interacted with our kids and gave great suggestions for dinner and site seeing! The rooms were clean and beautifully decorate and can I say the bathrooms WOW! The bathroom was huge and the tub was giant! We will definitely be back!
Taylor
Stayed 1 night in Apr 2024
Response from John on 22 Apr 2024
Greetings Taylor,Thank you for the kind words about our hotel and team members. We pride ourselves in our ability to provide excellent experiences, so thank you for helping us spread the word. We hope you will be back soon.Cheers,John SevillaGeneral Manager
8/10 Good
Kathryn
Travelled with family, Business traveller
17 Apr 2024
Liked: Cleanliness, staff & service, amenities
The staff were all very helpful, attentive, and friendly. I love the little detail of the cabinet concealing the hairdryer. The in room dining was delicious and very timely. I was disappointed that my room did not have a robe, and my traveling companion’s room did not have a chaise seat at the end of the bed. Overall, the good things most definitely outweigh the disappointing things.
Kathryn
Stayed 1 night in Apr 2024
Response from UR on 18 Apr 2024
Thank you for staying at hotel icon and thank you for thank you for the feedback.
Great location! Exceeded my expectations. Staff was friendly and very knowledgeable. Room was clean quiet. Love the valet and concierge services. History of the hotel made for a very unique experience. Would have enjoyed having a pool but otherwise will definitely recommend and will be visiting again!
Lynette
Stayed 1 night in Apr 2024
Response from UR on 18 Apr 2024
Thank you for staying at hotel icon and thank you for thank you for the feedback.
10/10 Excellent
Arely
11 Apr 2024
Liked: Cleanliness
Arely
Stayed 1 night in Apr 2024
Response from UR on 18 Apr 2024
Thank you for staying at hotel icon and thank you for thank you for the feedback.
Hi Brandy,Thank you for rating your recent stay with us. I appreciate the 5 out of 5! We look forward to providing a repeat performance on your next stay.Cheers,John SevillaGeneral Manager
The hotel is lovely. Parking was a breeze, check in fast and the room was large and well appointed. The staff were great. It just felt a little unsafe at night in the surrounding area. When you get a few blocks away it improves.
Alastair
Stayed 2 nights in Feb 2024
Response from John on 12 Mar 2024
Hello Alastair,Thank you for your review and excellent rating! I appreciate the kind words about our staff and will be certain to share your feedback. We look forward to welcoming you back soon.Cheers,John SevillaGeneral Manager
Hello johanna,Thank you for staying at the Hotel ICON. Being in the middle of all the action and convenient to most major attractions Houston has to offer, sometimes has downsides. I am working with local bars and club owners, as well as local officials to adhere to and enforce our local noise ordinances. I hope you will give us an opportunity to regain your trust in a quieter part of our hotel on your next visit to Downtown Houston.Sincerely,John SevillaGeneral Manager
4/10 Poor
Alice
29 Feb 2024
Liked: Property conditions & facilities
Disliked: Staff & service
The room was extremely small compared to what was advertised. One staff member was a bit rude.
Alice
Stayed 1 night in Feb 2024
Response from UR on 29 Feb 2024
Thank you for staying at hotel Icon & Thank you for the feedback, your concern's have been addressed.
From the time we arrived, the young lady, Trish, at the front desk was wonderful! We had a great stay, our only "complaint" is that there are not fans in the room. But realistically, it's a hotel. Everything was great!
Cherie
Stayed 1 night in Feb 2024
Response from UR on 28 Feb 2024
Thank you for the feedback and thank you for the review.
We always stay here for our Anniversary when wanting to have a simple downtown getaway. Everyones always nice and accommodating. Room is always clean and well stocked. I highly recommend getting the breakfast because it’s absolutely the best and worth it.
Sondria
Stayed 1 night in Feb 2024
Response from UR on 26 Feb 2024
Thank you for staying at hotel icon and thankyou for the feedback.
10/10 Excellent
Larry
14 Feb 2024
Larry
Stayed 2 nights in Feb 2024
Response from UR on 26 Feb 2024
Thank you for staying at hotel icon and thankyou for the feedback.
The hotel has a lot of historical value, it used to be an old bank. The staff was very attentive and nice.
We had an incident with the AC, it wasn’t cooling around midnight. Front desk sent a technician to repair, took a few minutes but it was resolved. Overall the stay was excellent , but that minor incident made it a good stay review!
John
Stayed 2 nights in Jan 2024
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback
The only thing I can complain about was the weather: the extraordinary cold and icy conditions left the area a ghost town and so exploring the city was not an option. The hotel itself was warm and the staff friendly. Thank you!
Jessica
Stayed 2 nights in Jan 2024
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback
10/10 Excellent
Nancy
Travelled with partner
17 Jan 2024
Liked: Amenities
Clean rooms,friendly and accommodating staff
Nancy
Stayed 1 night in Jan 2024
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback
It was a beautiful experience and the staff was friendly. I will only come this hotel when I am in Houston.
Katyria
Stayed 3 nights in Dec 2023
Response from John on 15 Jan 2024
Wow Katyria,Thank you for noting your 5 out of 5 experience at Hotel ICON! I also appreciate that you noticed our wonderful team. We look forward to your next stay.Cheers,John SevillaGeneral Manager
Thank you for staying at hotel ICON and your feedback
10/10 Excellent
Javier
2 Jan 2024
Javier
Stayed 3 nights in Dec 2023
Response from John on 15 Jan 2024
Hello Javier,Thank you for the excellent rating of your recent stay. We appreciate your business and look forward to your next visit.Sincerely,John SevillaGeneral Manager
2/10 Terrible
John
1 Jan 2024
John
Stayed 1 night in Dec 2023
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback
10/10 Excellent
Travis
31 Dec 2023
Travis
Stayed 2 nights in Dec 2023
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback