Dear Kendra, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We hope you will consider giving us another opportunity to serve you better and regain your trust in the future.Sincerely,Hotel Management

Dear Angie, It is disappointing to read that we did not meet your expectations during this recent visit, and we are sorry that we were unable to process your reservation due to an expired ID. Please note that for reservations made through a third-party prepaid booking site, financial inquiries must be made through them. We empathize with your situation and understand the inconvenience this has caused you. However, we suggest reaching out to the hotel if we can be of any assistance in resolving this issue. Thank you for bringing this to our attention, and we hope this situation does not deter you from staying with us in the future.Sincerely,Hotel Management

Dear Brianna, Please accept our apologies for the condition of your suite and any oversight on our part. We are sure this resulted from miscommunication between our housekeeping and the front desk, as we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our team must have overlooked this, and we will look into the situation further. We hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback; it helps us get better. Sincerely,Hotel Management

Dear Ignacio, Thank you for choosing Extended Stay America for your stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management

Dear Sabrina, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Hersani, We are sorry for the inconvenience caused on your arrival and the confusion with your reservation. Please allow us to recheck with the concerned team, as this differs from what we expect our guest to leave with. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

Dear RUBI, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Fernando, Thank you for taking the time to review our hotel. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We take these comments seriously and use them to improve our guest experience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear Christian, Thank you for choosing us and sharing your feedback. We're sorry to hear about your recent experience. While we're not directly responsible for the hotel's conditions, we understand your frustration. We appreciate your patience in resolving the room issue and hope you enjoyed your stay despite the initial inconvenience. Guest feedback is valuable, and we'll share your comments with the appropriate team for improvement. We hope to serve you better in the future.Sincerely,Hotel Management

Dear Maliek, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry that these issues compromised your plans with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Willie, We are sorry for not meeting your expectations during your visit and understand your concerns about outside insects. Please know that we take measures to discourage their entrance, and our pest control provider services our hotel regularly. However, we will address this with them to ensure they do everything to prevent future issues. We appreciate your patience and regret any frustration you may have experienced.Sincerely,Hotel Management

Dear Tinisha, We regret the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Danielle, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management

Dear Matthew, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Houston.Sincerely,Hotel Management

Dear Dustin, Thank you for sharing your feedback. We want every guest to know how important they are to us and that outstanding hospitality is our goal; therefore, we apologize that this was not your experience. Your comments have been shared with our team to ensure a better experience as we advance. Thanks again for your feedback, and we hope you will stay with us again soon. Sincerely,Hotel Management

Dear Francisco, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Thank you Andrea! We appreciate the feedback! If there is anything else we could do to continue to make your stay pleasant, please reach out!

Dear Sandy, Thank you for posting your review of Extended Stay America. It's great to read about Nelda's outstanding hospitality. We hope you stay with us again the next time you visit the city. Sincerely,Hotel Management

Dear Maresha, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we can better demonstrate our commitment to service excellence. Sincerely,Hotel Management

Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Karin, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and figure out a way to avoid similar inconveniences for future guests. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear Deshon, Thank you for choosing us for your recent visit to our city. We are glad your stay was enjoyable on many levels. However, we are disappointed that you did not leave completely satisfied and regret your concern about the rates of your stay. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Naomi, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guest, you deserve a comfortable, clean, and relaxing environment, and we apologize for falling short of your expectations. We want to assure you that we have contacted our pest control service to address this promptly, and we have also shared your feedback with our housekeeping department. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with an improved experience. Sincerely,Hotel Management

Dear Evelyn, Thank you for choosing Extended Stay America. It is great to know you had a wonderful stay. However, we have noted your comments about the cleanliness of your bathroom, and the same is shared with our housekeeping team for your next visit. It was a pleasure having you as our guest, and we hope to see you again on your next visit to the city.Sincerely,Hotel Management

Thank you Rodney for taking the time to leave a survey! Im glad we were able to accomadate your booking needs. If you are ever back in town , you are more than welcomed to have you back! Best regards.

Dear Sarah, Thank you for being our guest. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our housekeeping and pest control staff and reiterate the importance of impeccable customer service and attention to detail. Also, we will instruct our team to recheck the rooms before allocating them to the guest in the future. We invite you back to experience the stay you expect and deserve. Sincerely,Hotel Management

Dear Petr, Please accept our apologies for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest. We hope to see you again soon.Sincerely,Hotel Management