Pillow-top beds, in-room safe, individually furnished, desk

Reviews of Extended Stay America Suites - Baytown

2.5 out of 5
Extended Stay America Suites - Baytown
7212 Eastpoint Blvd, Baytown, TX

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 18 reviews" "
Rating 8 - Good. 1 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 3 out of 18 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Magfer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Satisfied
Stayed 1 night in May 2024
Response from Hotel Management on 21 May 2024
Dear Magfer, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management

2/10 Terrible

Quinten

You all canceled my reservation without notice and still billed my card.
Stayed 1 night in May 2024
Response from Hotel management on 23 May 2024
Dear Quinten, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the fact that they had EV charging
Stayed 1 night in May 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Checking in and out was easy and understanding. The company demonstrated clear communication by calling directly for responses pertaining my room such as bed size change. The room was very clean and spacious.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 28 Mar 2024
Dear Jessica, Thank you for choosing our hotel for your stay! We're thrilled to learn that your check-in and check-out experience went smoothly and that you appreciated our devoted team members' clear and knowledgeable assistance. It's our goal to provide a seamless stay for every guest with impeccable services and relaxing accommodations, and we're glad to know we met your expectations. Your positive feedback makes it all worthwhile, and we look forward to welcoming you back to Extended Stay America for another enjoyable stay in the future!Sincerely,Hotel Management

2/10 Terrible

Latashi

Stayed 1 night in Mar 2024

10/10 Excellent

Maria, Brownsville

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Hotel Management on 14 Mar 2024
Dear Maria, We are thrilled to hear that you found our staff to be friendly during your stay at Extended Stay America. Providing excellent customer service is our top priority, and we are delighted that our team made a positive impression. Thank you for sharing your experience, and we look forward to welcoming you back soon!Sincerely,Hotel Management

6/10 Okay

JoAnn

Liked: Staff & service
Stayed 6 nights in Mar 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in. Clean smell and clean room
Stayed 1 night in Mar 2024

10/10 Excellent

Mekalah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this location. I’ll definitely be back if I ever need to come back to Baytown. It was a convenient location!
Stayed 2 nights in Feb 2024
Response from Hotel Management on 13 Feb 2024
Dear Mekalah, Thank you for the kind review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is wonderful. They are extremely helpful and knowledgeable. Hotel is quiet and clean. I would highly recommend this location.
Stayed 1 night in Jan 2024

10/10 Excellent

Troy

Stayed 1 night in Dec 2023

8/10 Good

Sade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
Nice hotel but does not serve conventional breakfast like most hotels.. overall stay was cool
Stayed 2 nights in Dec 2023
Response from Hotel Management on 1 Jan 2024
Dear Sade, Thank you for your positive feedback on your stay at Extended Stay America. We're delighted you enjoyed your experience. While our breakfast offerings may differ, we appreciate your understanding. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.Sincerely,Hotel Management

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023