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The front desk guy barely speaks English and is beyond rude. I’m one of the nicest people on the planet and he had no reason to have such a poor attitude.
Hello Marco,
We regret to see that your experience with us was not up to par. We would like to know more details about your stay and further extend an invitation to come again so that we can provide you with a better experience. Warm regards.
6/10 Okay
Susan
22 Jul 2022
Liked: Cleanliness, room comfort
Disliked: Staff & service
Would not recommend if you plan to sleep
The room was good, loved the walk in rain shower. The location and property left a lot to be desired, very noisy. If you plan to get sleep it isn’t going to happen; the freeway noise and guest blaring loud music you get no sleep.
Susan
Stayed 2 nights in Jul 2022
Response from GM on 9 Aug 2022
Ms. Susan,
We would like to start off by thanking you for highlighting our showers. We regret to see that you were bothered by the loud music and the noise from the freeway. The location was chosen here because of the convenience since it is easy to find and close to a lot of Houston hot spots. We are unable to do anything bout the freeway noise. However, it is hard to hear loud music in the office. If you hear any loud noises relating to other guests you are welcome to contact the main office. We welcome you to come again in the near future so that we have the opportunity to provide you with a better experience.
Warm regards.
a nice location, clean. and able to open your windows.
I do recommend this property.
However, It would be nice if they have your 4-5 pillows like the hotel next door.