Exterior

Reviews of Crowne Plaza Houston Galleria Area, an IHG Hotel

3.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 424 out of 1008 reviews" "
Rating 8 - Good. 241 out of 1008 reviews" "
Rating 6 - Okay. 124 out of 1008 reviews" "
Rating 4 - Poor. 113 out of 1008 reviews" "
Rating 2 - Terrible. 106 out of 1008 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Easy everything
Stayed 2 nights in Mar 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

JIMMY, Spring

Stayed 1 night in Mar 2024

10/10 Excellent

jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proper amount of amenities in the restroom with Large Bottles, Shampoo, Conditioner, Lotion, face wipes, etc. Some hotels only give you a small bottle of each and for a family of 4 that is not enough.
Stayed 1 night in Mar 2024

10/10 Excellent

Toney

Stayed 1 night in Feb 2024

8/10 Good

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicole D, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Leslye

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service! Great breakfast!
Stayed 2 nights in Mar 2024

10/10 Excellent

Shaquioa

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for Houston. Nice lobby area. Good restaurant. Nice shower.
Stayed 1 night in Feb 2024

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, free parking is definitely a plus! Breakfast buffet is very nice. Unfortunately not as close to NRG Stadium as we thought.
Stayed 1 night in Feb 2024

10/10 Excellent

Philip

Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alicia on 18 Feb 2024
We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

8/10 Good

Corc, CORPUS CHRISTI

Business traveller
Liked: Property conditions & facilities
Always consistent and good service .
Stayed 1 night in Feb 2024
Response from Alicia on 18 Feb 2024
We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

4/10 Poor

Leticia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is beautiful but hotel had a water leak and we had no water for the Gordy 45 mins of my checkin
Stayed 1 night in Feb 2024
Response from Alicia on 18 Feb 2024
It is unfortunate that we had an emergency that caused us to have to shut of the water. We appreciate your patience at the time. We hope that on your next stay you can enjoy all the wonderful amenities and no water shut off.

4/10 Poor

Chris

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
room was dirty, dirty and old couch (stinks), broken drawers, wobbly toilet. missing mirror. I was totally disgusted by the room. We always stay at this hotel when we go to Houston. I will definitely consider a different hotel from here and on.
Stayed 1 night in Feb 2024
Response from Alicia on 18 Feb 2024
Thank you for sharing your concerns with us. At this time we are looking forward to a full renovation. We are still waiting for approval at this time and can't wait to see the results when finished. We will do our best to make all guest stays exceptional in the meantime.

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a few issues in our room to which Alicia, the Director of Operations, was quick to solve this with us and was extremely professional/polite. Will definitely come back here again as they are so easy to accommodate their customers.
Response from Alicia on 18 Feb 2024
We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.Thank you for noticing the hard work we have put in to making sure that our guests receive an exceptional stay.

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alicia on 18 Feb 2024
Thank you for taking the time to give us your feedback. We take all reviews and turn them into better ways that we can make guest experience exceptional.

10/10 Excellent

Joan

Stayed 2 nights in Jan 2024
Response from Alicia on 18 Feb 2024
We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

10/10 Excellent

Timothy, Georgetown

Stayed 1 night in Jan 2024
Response from Alicia on 18 Feb 2024
We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

10/10 Excellent

Iris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Alicia on 18 Feb 2024
We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay. Location the best. Staff Súper friendly throughout the hotel!
Stayed 1 night in Dec 2023
Response from NI on 4 Jan 2024
Wonderfully !!!Thank you for let us know Please spread the world with your review

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar service was slow
Stayed 1 night in Dec 2023
Response from Alicia on 18 Feb 2024
Thank you for taking the time to give us your feedback. We take all reviews and turn them into ways that we can make guest experience exceptional.

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant didnt have bacon
Stayed 1 night in Dec 2023
Response from Ni on 21 Dec 2023
I do apologize for the inconvenience we definitly forward to our management team

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ni on 21 Dec 2023
thank you

6/10 Okay

Yvonne

Travelled with family
This is an older building and had a certain smell. Some of the outlets did not work and the water in the tub would not go down as it should.
Stayed 2 nights in Nov 2023
Response from Ni on 21 Dec 2023
I do apologize for your inconvenience during your stay We will bring your concern to management team Thank you

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ni on 21 Dec 2023
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice, well kept. Neatly only complaint is fitness center had no ventilation, a/c or thermostat
Stayed 4 nights in Nov 2023
Response from Ni on 21 Dec 2023
I do apologize for the inconvenience , We will forward your concern to our management

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is always so nice and the room was very clean!
Stayed 1 night in Nov 2023
Response from Ni on 18 Nov 2023
We really appreciate you staying at our hotel Please spread the world from your experience Thank you

10/10 Excellent

david

Very convenient location. Friendly staff
Stayed 2 nights in Nov 2023
Response from ni on 18 Nov 2023
Thank you

10/10 Excellent

Nadjanara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ni on 18 Nov 2023
Thank you

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ni on 18 Nov 2023
thank you

8/10 Good

Elizabeth

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from NI on 13 Nov 2023
Thank you

10/10 Excellent

porfiria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Nov 2023
Response from Ni on 13 Nov 2023
Thank you for your feedback

10/10 Excellent

Jared, Grand Prairie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the suite I stayed in. The room was very clean and the hotel property was outstanding. I’ll definitely stay there again when I come back to Houston
Stayed 2 nights in Sep 2023
Response from Ni on 13 Nov 2023
Thank you for your feedback

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Good location easy to get to downtown and West houston.
Stayed 9 nights in Oct 2023
Response from Ni on 13 Nov 2023
Thank you for your feedback

8/10 Good

Riza, Walnut Creek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 3 nights in Nov 2023
Response from Ni on 13 Nov 2023
Thank you

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience ever
It was the best experience. Room was very spacious, staff was absolutely incredible, and the breakfast buffet was amazing.
Stayed 3 nights in Nov 2023
Response from Ni on 13 Nov 2023
Thank you so much for your great feedback Please spread the world with your great feedback

10/10 Excellent

Gil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ni on 13 Nov 2023
Thank you for your feedback

10/10 Excellent

Pavon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
The only hotel I stay in when I goto Houston Texas
Stayed 1 night in Oct 2023
Response from Ni on 13 Nov 2023
Thank you for you great feedback

10/10 Excellent

IMRAN, West Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CONSTRUCTION AROUND THE PROPERTY
Stayed 3 nights in Oct 2023
Response from Ni on 13 Nov 2023
Thank you for your feedback

10/10 Excellent

darren, bryan

Stayed 1 night in Oct 2023
Response from Ni on 13 Nov 2023
Thank you

8/10 Good

larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ni on 13 Nov 2023
Thank you for your feedback

8/10 Good

Jana

Liked: Cleanliness, staff & service, room comfort
8/10
Check in was easy. 1st room had a few snags (broken iron,non working wall outlet,television malfunction). Javier was prompt in getting us moved to another room very close. The 2nd room was clean,the bed was comfortable and had fresh linen.There was a slight odor that smelled similar to cigarette smoke in the corners of room along the floor boards but nothing unbearable. The room had furniture that was worn and a refrigerator that only kept food cool enough not to spoil. Each time we called for towels,tissue,ect.,housekeeping was prompt. I would definitely book again with hopes of the property being brought up to date.
Stayed 3 nights in Oct 2023
Response from Ni on 13 Nov 2023
Thank you for your feedback I do apologize with the inconvenience during your stayHopefully for the next stay it will be great

8/10 Good

Michael

Travelled with partner
Everything was really nice
Stayed 2 nights in Oct 2023
Response from Ni on 18 Oct 2023
Thank you

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ni on 13 Nov 2023
Thank you

10/10 Excellent

Robert

Stayed 2 nights in Oct 2023
Response from Ni on 13 Nov 2023
Thank you for feedback

2/10 Terrible

George

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room smelled like mildew and everything felt damp!
Stayed 1 night in Oct 2023
Response from Ni on 13 Nov 2023
Thank you

6/10 Okay

Natalie

Disliked: Cleanliness, property conditions & facilities
Ii just wouldn’t stay there so outdated
Stayed 2 nights in Oct 2023
Response from Ni on 13 Nov 2023
I do apologize for the inconvenience during your stay Thank you for your feedback

4/10 Poor

Moises

Travelled with family
Did not see a breakfast option when booking, the breakfast was overpriced and the kitchen staff/ servers were really rude. This stay was a trial before an upcoming conference, and the result confirmed that we will stay at the Marriott Marquis during this upcoming conference, and just commute.
Stayed 1 night in Oct 2023
Response from Ni on 13 Nov 2023
Thank you for your feedback I do apologize with the inconvenience during your stay we will forward it your concern with the management team