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Reviews of Courtyard by Marriott Houston Westchase

3 out of 5
Courtyard by Marriott Houston Westchase
9975 Westheimer Rd, Houston, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 508 out of 1004 reviews" "
Rating 8 - Good. 273 out of 1004 reviews" "
Rating 6 - Okay. 95 out of 1004 reviews" "
Rating 4 - Poor. 52 out of 1004 reviews" "
Rating 2 - Terrible. 76 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Elinor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was a nice get away from the storm and no power at home. Everything was clean, hotel was quiet. AC worked beautifully. It was a little confusing to get to, but overall a good stay.
Stayed 2 nights in May 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property is in a major metro area and even has signs posted that warn of such and to be careful of your belongings. This is typical for most of Houston, just not ideal.
Stayed 1 night in May 2024

8/10 Good

Mariano

Travelled with partner
Liked: Staff & service, property conditions & facilities
Services are good.
Stayed 2 nights in May 2024

8/10 Good

Seleste, Indianapolis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine.
Stayed 3 nights in Feb 2024

2/10 Terrible

Durrell

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in May 2024

6/10 Okay

Mohammad Khaled

Stayed 1 night in May 2024

10/10 Excellent

Kaitlynn

Liked: Cleanliness, staff & service, property conditions & facilities
The pool
Stayed 1 night in May 2024

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
nice and save
Stayed 1 night in May 2024

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
They charged my card 2 times and didn’t tell me
Stayed 1 night in May 2024

10/10 Excellent

Lakeisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms.Pie and her staff were very helpful and friendly!
Stayed 3 nights in May 2024

8/10 Good

Deanna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute necessary hotel stay. Expedia provided a small discount. Location was easy to find, staff were great, facilities were very nice. Room was very current and clean. Disappointed in the surprise charge for parking. Parking was very available and I don't see the need to add a $6.50 charge for what most everyone would need when staying. I know it's only a few dollars, but should have been mentioned, prior to booking and I still don't feel it is something a hotel guest in that area should pay. It was a regular lot, not a garage. Due to this charge, I would say a 4.5 out of 5 stars.
Stayed 1 night in May 2024

10/10 Excellent

Shane, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Brandy

Stayed 1 night in Jan 2024

10/10 Excellent

SIDDARRISS

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goo
Stayed 2 nights in Apr 2024

10/10 Excellent

Bridgette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Pie and all of the stuff were very nice! Will definitely be returning:)
Stayed 3 nights in Apr 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 1 night in Apr 2024

10/10 Excellent

Jacquline

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay while I was in Houston. The staff was excellent!
Stayed 4 nights in Apr 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located to all the locations I need to go.
Stayed 2 nights in Apr 2024

10/10 Excellent

Janette Denisse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Ahmed A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and lots of dining options nearby.
Stayed 1 night in Apr 2024

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything overall. Very pleasant stay
Stayed 1 night in Mar 2024

10/10 Excellent

Brandie

Love it
Stayed 1 night in Apr 2024

10/10 Excellent

Duy, Toronto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Mar 2024

2/10 Terrible

Karen

Travelled with family
Liked: Staff & service
Disliked: Amenities
The staff was nice and helpful, when concerns arrised the staff changed our room immediately. I give the hotel a one star rating because once you walk in there is a bad odor, the property is old, and the rooms were out of date. However, the bed was comfortable.
Stayed 3 nights in Mar 2024

8/10 Good

Ashley, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

SAAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe ,quiet and very convenient location and very good hospitality
Stayed 3 nights in Mar 2024

2/10 Terrible

Chandrakant

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Duy, Toronto

Liked: Cleanliness, staff & service
Highly recommend
Stayed 3 nights in Mar 2024

8/10 Good

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 2 nights in Mar 2024

10/10 Excellent

Wendy, chesapeake

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very helpful. Gated parking. Comfy beds. Good size room.
Stayed 4 nights in Mar 2024

2/10 Terrible

JIBANJYOTI

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Forgettable stay, there were roaches flying inside the room. When I called front office to send someone to clean take the roach out, they did not even send any staff. After waiting a while when I went to the front desk, the staff and receptionist were so unprofessional and started laughing at me to make fun that I am worried for roaches. I have supporting pictures as well. This was not expected from Marriott brand and Expedia too. Expedia mentioned breakfast included, but it was not.
Stayed 1 night in Mar 2024

10/10 Excellent

Damian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and quiet
Stayed 1 night in Jan 2024

6/10 Okay

Josh

Travelled with family
Liked: Cleanliness, staff & service
The staff were very nice and accommodating. Definitely felt parking in the security gate was necessary. Great restaurants nearby.
Stayed 3 nights in Mar 2024

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024

6/10 Okay

Hui

Stayed 1 night in Mar 2024

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be booking again
Stayed 3 nights in Feb 2024

10/10 Excellent

Laren, Renton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like that they helped me when i was introuble
Stayed 3 nights in Feb 2024

8/10 Good

Shylesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

2/10 Terrible

Hareem

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is not good they treat is not good and not much clean
Stayed 1 night in Feb 2024

2/10 Terrible

Britney

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Jia

Travelled with family
Liked: Staff & service, amenities
the property is good. it is easy to shopping necessary staffs
Stayed 1 night in Feb 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
One elevator was out had to walk to room, only for it to be on other side of hotel. Once in room entrance is narrow. TV didnt work. They were easy to switch rooms with. Overall would stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Jose

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the price...i expected more.. carpet had so many red koolaid or something red stains...huge stains....older building too.
Stayed 1 night in Feb 2024

8/10 Good

Toshiro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient.
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay while I was here no complaints really.
Stayed 1 night in Feb 2024

6/10 Okay

Fatima

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Demetria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Service was great as usual front desk made the accommodations for me with ease with no problem! Hospitality was professional Hotel smelled great and was clean!
Stayed 3 nights in Feb 2024