Outdoor pool

Reviews of Comfort Inn & Suites FM1960-Champions

2.5 out of 5
Comfort Inn & Suites FM1960-Champions
3555 FM 1960 West, Houston, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 206 out of 518 reviews" "
Rating 8 - Good. 168 out of 518 reviews" "
Rating 6 - Okay. 74 out of 518 reviews" "
Rating 4 - Poor. 32 out of 518 reviews" "
Rating 2 - Terrible. 38 out of 518 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

dania

Liked: Cleanliness
The lady at the front desk was a little rude but the room was very clean and comfortable. Housekeeping did an amazing job.
Stayed 3 nights in May 2024
Response from Manager on 17 May 2024
Hello dania, We appreciate your feedback regarding the cleanliness of the room and the excellence of our housekeeping team. We will address your concerns about the front desk with our team to ensure a positive experience for all our guests in the future. Thank you for staying with us and we hope to welcome you back soon.

2/10 Terrible

Tenasia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Tenasia, We appreciate your feedback and regret to hear that your experience did not meet your expectations. Your comments are valuable in helping us improve our services for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Tiesha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not very quiet, but a nice place to stay.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Tiesha,We appreciate your feedback and are glad to hear you found our hotel to be a pleasant place to stay. Should you have any concerns regarding noise levels in the future, feel free to reach out to our management team for further assistance.

6/10 Okay

Brice

Business traveller
Good breakfast but was under construction
Stayed 7 nights in Mar 2024
Response from Manager on 18 Apr 2024
Hello Brice,We apologize for any inconvenience caused by the ongoing construction during your stay. We appreciate your feedback and will use it to improve our services for future guests. Should you have any further comments or concerns, please feel free to reach out to our management team directly.

6/10 Okay

Rachel

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I had called the day before to see if the property was still under construction, I was told it was not. However, there was still construction going on right outside of my room, if there is, at checkin, just let the customers know. Also the door handle in my room came off, the manager tried to repair it, I felt uncomfortable and they did move me to a different room, which I appreciated.
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Rachel, We apologize for the inconvenience you experienced with the construction noise and the door handle in your room. We appreciate your understanding as our team worked to address these issues promptly. Your feedback is valuable, and we will use it to improve our communication with guests in the future.

10/10 Excellent

CPA GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities
SUPERB
Stayed 3 nights in Mar 2024
Response from Manager on 13 Apr 2024
Hello CPA GEORGE,We are delighted to hear you enjoyed your stay with us. Your positive feedback is greatly appreciated. If you have any further comments or suggestions, please do not hesitate to reach out to us.

10/10 Excellent

Shaniqua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy this location. It’s near some great mom and pop restaurants and food trucks along with major retailers.
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Shaniqua,We are delighted to hear that you appreciated our convenient location with a variety of dining options nearby. Your enjoyment means a lot to us, and we are thrilled you had a positive experience exploring the local area.

10/10 Excellent

Shaniqua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from not being able to take your complementary breakfast to go eat in your room, my stay was enjoyable.
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Shaniqua,We appreciate your feedback and are glad to hear you enjoyed your stay overall. Our breakfast policy is in place to maintain the quality of the dining experience for all guests. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first room I was assigned to smelled like smoke, the lady was really nice and switch the room. I was disappointed in breakfast I previously call and was told there is some type of meat each morning however there was zero meat. Had to go out for breakfast.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Dear Guest,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share your comments with our team for further review and improvement. Your satisfaction is important to us, and we hope to welcome you back in the future for a better experience.

8/10 Good

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy & Clean
Everyone was very friendly and helpful. The room was clean and comfortable. The breakfast was good. First place I've been to that did not have orange juice. My husband was a little sad about that. Overall we were happy with our stay. Would stay there again.
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Tricia,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our staff friendly and helpful, and that you enjoyed our clean and comfortable rooms. We apologize for any disappointment regarding the absence of orange juice at breakfast, as we strive to provide a variety of beverage options to accommodate our guests' preferences. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Shanika

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello Shanika, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Anndrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The two ladies who check me in and out was very pleasant and helpful. My key didn’t work and immediately she came up to replace my key. Room was clean overall nice stay.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Anndrea,Thank you for sharing your positive experience with our staff's pleasant and helpful service. We apologize for the inconvenience you faced with your key, but we're glad our team promptly resolved the issue for you. We appreciate your feedback and hope you had a pleasant stay overall.

10/10 Excellent

INEY

Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello INEY,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you enjoyed your time with us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to welcoming you back soon!

4/10 Poor

Tashwa

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 31 Dec 2023
Hello Tashwa,We apologize for any inconvenience you may have experienced during your stay. Your feedback is important to us, and we encourage you to reach out to our hotel directly to share any specific concerns you may have had. We value your patronage and hope to have the opportunity to serve you again in the future.

10/10 Excellent

Sajjad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Sajjad,We are delighted to hear that you had an excellent stay at our hotel! It was a pleasure having you as our guest, and we are glad that everything met your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another memorable experience.

8/10 Good

XENIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for a 1 night stay
Location was easy to see from a distance, but not the entry. Staff was courteous and friendly. Beds were comfortable. Linen and towels were clean. Breakfast was simple, but enough to fill you up (eggs, sausage, waffles, pastries, baggles, bread, cereal, bananas, juice and coffee).
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello XENIA,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our location convenient and our staff friendly. It's great to know that you enjoyed the comfortable beds and clean linen and towels. We appreciate your comments regarding breakfast and will take them into consideration for future improvements. We hope to welcome you back for another stay in the future.

2/10 Terrible

Paul

Stayed 5 nights in Dec 2023
Response from Manager on 15 Dec 2023
Hello Paul, We're sorry to hear that you didn't have a satisfactory experience during your stay. We encourage you to reach out to our hotel directly so that we can address any specific issues or concerns you may have had. Thank you for bringing this to our attention.

6/10 Okay

Alyssa

Liked: Cleanliness, staff & service
The wifi was horrible and the room had a slight smell to it.
Stayed 2 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Alyssa, We apologize for any inconvenience you experienced with the wifi during your stay. Our team continuously works to improve the connectivity to provide a better experience for our guests. As for the smell in the room, we appreciate your feedback. We will address it with our housekeeping team to ensure it is resolved promptly. Thank you for bringing these concerns to our attention.

10/10 Excellent

Juan

Stayed 2 nights in Nov 2023
Response from Manager on 17 Dec 2023
Hello Juan,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. If you have any further inquiries or if there is anything we can assist you with, please do not hesitate to reach out. We look forward to welcoming you back in the future!

10/10 Excellent

Rodrigo

Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello Rodrigo,Thank you for taking the time to share your outstanding rating! We truly appreciate your positive feedback and are delighted to hear that you had an exceptional experience during your stay with us. We strive to provide exceptional service to all our guests and we are thrilled that we exceeded your expectations. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

10/10 Excellent

Laphadra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 13 Oct 2023
Hello Laphadra,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

EDMUNDO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 2 nights in Sep 2023
Response from Manager on 24 Sept 2023
Hello EDMUNDO,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

EDMUNDO GREGORIO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rates. Staff excelent
Stayed 3 nights in Sep 2023
Response from Manager on 17 Sept 2023
Hello EDMUNDO GREGORIO,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff. Please do consider us again on your next visit to the area.

2/10 Terrible

Wafa

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room we got was disgusting. Looked like it hadn’t been cleaned properly. During our stay we found a ginormous cockroach. Called front desk, was told well you’re on the first floor so…. Front desk was also unhelpful on the phone. They didn’t answer when I called on my cell. Called on the landline and it wasn’t even working properly. Would not recommend and wouldn’t come back.
Stayed 2 nights in Sep 2023
Response from Manager on 7 Sept 2023
Hello Wafa, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Joel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio muy amables todo el personal
Stayed 3 nights in Aug 2023
Response from Manager on 1 Sept 2023
Hi Joel,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

EDMUNDO GREGORIO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable
Stayed 3 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello EDMUNDO GREGORIO,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope you will return so that we can provide you an even superior experience.

8/10 Good

Hoang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with affordable price.
Stayed 3 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hi Hoang,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable and love the affordability of our hotel. We appreciate your compliments and humbly request a return visit.

10/10 Excellent

EDMUNDO GREGORIO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and affordable
Stayed 3 nights in Aug 2023
Response from Manager on 19 Aug 2023
Hello EDMUNDO GREGORIO,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

EDMUNDO GREGORIO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excelent and affordable hotel
Stayed 4 nights in Aug 2023
Response from Manager on 13 Aug 2023
Hello EDMUNDO GREGORIO,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope to see you again in the future.

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and professional
Response from Manager on 4 Aug 2023
Hi NIgel,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 29 Jul 2023
Hello Amber,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Wont be back.
8 different stains on the carpet, some as big as a wash cloth. Breakfast was terrible, no OJ, No eggs at all. They just had sausage and potatoes as the hot food.
Stayed 1 night in Jul 2023
Response from Manager on 18 Jul 2023
Hello Guest, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Lakedra

Stayed 1 night in Jul 2023
Response from Manager on 10 Jul 2023
Hello Lakedra,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Aqunella

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again it's really nice everything, including the staff and breakfast
Stayed 1 night in Jul 2023
Response from Manager on 7 Jul 2023
Hello Aqunella,Thank you for your valuable opinion regarding our staff and also our breakfast. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly Surprised
It’s much nicer inside than it looks from the outside. The staff was super nice, the room was clean and comfortable.
Stayed 1 night in Jun 2023
Response from Manager on 24 Jun 2023
Hello Rebecca,Thank you for sharing your experience with us. We appreciate the input referring to our staff and also our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 4 nights in Jun 2023
Response from Guest Relations Management on 21 Jun 2023
Dear Stacy, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Belal, Fresh meadows

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Manager on 17 Jun 2023
Hello Belal,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and professional
Response from Guest Relations Management on 7 Jun 2023
Dear Nigel, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you were satisfied with the hotel and its services. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

6/10 Okay

Tiffany

Stayed 1 night in May 2023
Response from Guest Relations Management on 31 May 2023
Dear Tiffany, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

2/10 Terrible

Jesse

Stayed 2 nights in May 2023
Response from Guest Relations Management on 19 May 2023
Dear Jesse, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Laura

Stayed 4 nights in May 2023
Response from Manager on 12 May 2023
Hello Laura,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Laura

Stayed 1 night in May 2023
Response from Guest Relations Management on 31 May 2023
Dear Laura,It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

lisbet

Travelled with partner
Please stay here. The women at front desk is truly amazing!!!
Stayed 1 night in Apr 2023
Response from Manager on 6 May 2023
Hello lisbet,We appreciate your rating of our hotel and the feedback you have shared pertaining to our front desk. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on 12 May 2023
Hello Joanna,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

dennis

Nice view and location.
Response from Guest Relations Management on 3 Apr 2023
Dear Dennis, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. We appreciate that you like the view and the location. Your feedback will help us to recognize our strengths and improve upon our weaknesses.We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on 22 Apr 2023
Hello nathan,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2023
Response from Guest Relations Management on 29 Mar 2023
Dear Edith, It's good to hear from you and thank you so much for sharing your review about your great stay at our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to hear that we have been an important part of your travel convenience. We look forward to seeing you again!

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Guest Relations Management on 21 Mar 2023
Dear Jessica, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.I do hope you'll return and let us show you a far better experience.

8/10 Good

Emil

Travelled with family
Liked: Staff & service, property conditions & facilities
Ok
Stayed 3 nights in Feb 2023
Response from Guest Relations Management on 22 Feb 2023
Dear Emil, Thank you for taking the time to share your feedback. I regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a five-star experience and it is disheartening to hear that this is not the impression we left you with. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.I do hope you'll return and let us show you a far better experience.

8/10 Good

Monika

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2023
Response from Guest Relations Management on 22 Feb 2023
Dear Monika, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses.We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.