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Reviews of Aloft Katy Mills

3 out of 5
Aloft Katy Mills
25330 Kingsland Boulevard, Katy, TX

Reviews

7.4

Good

Rating 10 - Excellent. 207 out of 467 reviews" "
Rating 8 - Good. 80 out of 467 reviews" "
Rating 6 - Okay. 68 out of 467 reviews" "
Rating 4 - Poor. 44 out of 467 reviews" "
Rating 2 - Terrible. 68 out of 467 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in May 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff upon my arrival were excellent and very friendly. Went above and beyond.
Stayed 1 night in Apr 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Jerrell Cornelious

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Apr 2024

10/10 Excellent

Carmen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

oki

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Bryce

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 2 nights in Mar 2024

8/10 Good

megan

Liked: Cleanliness, amenities, property conditions & facilities
Didn’t have the room type I reserved in advance when I checked in
Stayed 1 night in Mar 2024

2/10 Terrible

alvaro

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Elevator weas not working. Bar does not open in the afternoon. No recommendable.
Stayed 1 night in Dec 2023

10/10 Excellent

Sriram

Stayed 2 nights in Mar 2024

2/10 Terrible

larbi

I went to check in and I was told they do not have 2 twin beds. I had to cancel it and book myself at Courtyard. They told me they notified 3rd party which is you but I never received any notice otherwise I would have made other arrangements that would have been better rather rushed to whatever was available at 9:00pm.
Stayed 1 night in Mar 2024

10/10 Excellent

adeolu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms and environment
Stayed 1 night in Mar 2024

10/10 Excellent

Quelin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 1 night in Mar 2024

10/10 Excellent

Quelin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and organized
Stayed 1 night in Mar 2024

10/10 Excellent

calvin, Port Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very lovely. Walking distance to Katy Mills. We enjoyed our stay very much.
Stayed 1 night in Mar 2024

6/10 Okay

Lee

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

2/10 Terrible

Chris

Stayed 1 night in Feb 2024

8/10 Good

Alexia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok. The restroom was dirty. Toilet & shower were not cleaned.
Stayed 1 night in Feb 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Travelled with family
Property was hosting a wedding party and put on us the same floor next to the elevator and they were yelling and partying in the hallways until after 3:30am. We did not sleep well
Stayed 1 night in Jan 2024

8/10 Good

CHRISTOPHER

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little boutique hotel
Perfect location. First room had a mildew smell. They were very accommodating and moved me to another room and it was perfect.
Stayed 2 nights in Jan 2024

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room layout
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing and terrible stay.
The room did not have towels, tissue paper or toilet paper. Half of the lights did not work. The coffee maker and fridge did not work either. While this was out of the hotel's control, I just need to add, the people across the hall decided to have a party at 4 am. Overall terrible experience at this hotel.
Stayed 1 night in Dec 2023

2/10 Terrible

Ronald

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
TV did not work right room was very small
Stayed 1 night in Dec 2023

4/10 Poor

Eseoghene

Stayed 2 nights in Dec 2023

2/10 Terrible

Jason

Liked: Property conditions & facilities, room comfort
No keys
They couldn’t give us a key to the room. From talking to staff, they haven’t been able to make keys since at least this past Tuesday but they still rented rooms. This was contradictory to what I was told the night before, and it was promised an IT person would have it fixed soon. I had to wait for a staff three times this morning to get into my room and only one staff was working. Not only did this waste my time, time, it made me late for my event this morning. Incredibly poor management.
Stayed 1 night in Dec 2023

6/10 Okay

valerie

Stayed 1 night in Dec 2023

6/10 Okay

Jorge Ayala

10/10 Excellent

carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Justin

Disliked: Cleanliness, property conditions & facilities, room comfort
Need a refund
I was grossed out and could not stay in this hotel, I was in the shower when I noticed a roach in the corner of my bathroom I killed it, threw away all my food packed my bags and left the building. Your front desk attendant was too busy attending to the bar so I didn’t care to wait. I went next door and got a room at la quinta.
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Stayed 1 night in Dec 2023

10/10 Excellent

Satya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good but no breakfast options
Stayed 2 nights in Nov 2023
Response from Hotel Staff on 1 Dec 2023
Thank you very much for your feedback

4/10 Poor

Simon

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel is decaying. Coffe station and Microwave extremely dirty and gross. This Hotel should be a two star hotel . Very disappointed Marriott should highly audit this property. Will not come back here that’s for sure.
Stayed 2 nights in Nov 2023
Response from Hotel Staff on 1 Dec 2023
Thank you very much for your feedback. I will be sharing your feedback with our staff.

8/10 Good

Alirio

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Hotel Staff on 1 Dec 2023
Thank you very much for your feedback.

10/10 Excellent

Onyinyechi

Stayed 1 night in Nov 2023
Response from Hotel Staff on 1 Dec 2023
Thank you very much for your feedback.

8/10 Good

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Staff on 1 Dec 2023
Thank you very much for your feedback.

6/10 Okay

Musa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Staff on 1 Dec 2023
Thank you very much for your feedback.

4/10 Poor

Marissa

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
There was an odor in our room. Smelled like a dog and/or urine? Maybe it was the air conditioner or the patch of rug in our room? At least our beds weren’t the source of the odor. We didn’t like the design of our room. Would’ve appreciated a floor to ceiling door for privacy on the toilet and shower. No Bravo available on the TV. The carpet in the hallways was scraggly in some parts. We booked for 3 nights but needed an additional 3 nights added to our stay. Due to the reasons listed, we decided to move to a different hotel. There were no issues with the cleanliness (only exception was the odor in our room) or staff of the property. I liked the gym and modern decor. Appreciate the free parking. Convenient location to dining options and shopping. Wish I could give a 5 star review but I can’t.
Stayed 3 nights in Oct 2023
Response from Hotel Staff on 1 Dec 2023
Thank you very much for your feedback.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet. Shower floor was extremely slippery- with or without water on. Shampoo dispenser was empty.
Stayed 2 nights in Oct 2023
Response from Hotel Staff on 20 Oct 2023
Thank you for sharing your feedback

10/10 Excellent

Danielle

Stayed 3 nights in Oct 2023
Response from Hotel Staff on 20 Oct 2023
Thank you for sharing your feedback.

2/10 Terrible

Charles

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
TV didn't work for two days i was there. No maintenance on property to fix it .manager looked et it and couldn't fix it. Told me he would compensate me for the inconvenience me when i checked out .but he was not there and couldn't be reached. wasnot
Stayed 2 nights in Oct 2023
Response from Morvin on 16 Oct 2023
Dear Charles , I m truly sorry the TV was not working. As we promised you , we did not charge you for your stay and we compensated you. I m sorry for that again.

6/10 Okay

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not quiet, saturday have a party on social salon and music was hight volumen. Sound and vibration disturbe on my room on 2nd floor
Stayed 2 nights in Oct 2023
Response from Hotel Staff on 20 Oct 2023
Thank you for sharing your feedback.

4/10 Poor

Kyle

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Oct 2023
Response from Morvin on 16 Oct 2023
Thank you for your feedback

10/10 Excellent

lindsey

Stayed 4 nights in Oct 2023
Response from Hotel Staff on 20 Oct 2023
Thank you for sharing your feedback with us.

6/10 Okay

Kimberly

Disliked: Cleanliness, property conditions & facilities
Very very poor!!
The room was dirty and the comforter had blood on it! (Photo below Also and lipstick and dark stains in the sheets. Room was poorly lite so we didn’t know the sheets and comforter and floor an till the morning when we open the blinds.
Stayed 2 nights in Oct 2023
Response from Hotel Staff on 20 Oct 2023
Dear Kimberly, I am very sorry, we have shared this with our housekeeping team. I can assure you that this is not our cleaning standards at the hotel.

4/10 Poor

Tinita

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Marriott or NOT!
This is a prime example of when, what it looks like on the outside isn't necessarily what it is on the inside. I had to change rooms after the first room was not up to par (no TV access, no phone, outlets not operative) then for room two to be without a sound system like the first room. Food? What food? I was told that there was a breakfast that came with the room, but not that it would be charged and to get powdered eggs for $14.00 ($7.00 per sandwich), and one bottle of water for $8.00. Swimming was not an option despite the property having a pool, and the kitchenette area had a coffee maker of which was out of order and the kettle that was filled with coffee was in fact, cold coffee. This station was less than par with powered generic creamer for undrinkable coffee, and excessively priced juices and waters in a cooler. All of this was accompanied by friendly but ill-knowledgeable front desk staff as they couldn't answer many questions. Will I stay again? NEVER. When you see the brand name Marriott attached to a service, the last thing you expect is Motel 6 accommodations.
Stayed 3 nights in Oct 2023
Response from Hotel Staff on 7 Oct 2023
I am really sorry to hear that. Thank you for your feedback.