Couples treatment room(s), sauna, hot tub, steam room

Reviews of The Landmark Mandarin Oriental, Hong Kong

5 out of 5
The Landmark Mandarin Oriental, Hong Kong
15 Queens Road Central, Hong Kong

Reviews

9.4

Exceptional

Rating 10 - Excellent. 113 out of 150 reviews" "
Rating 8 - Good. 31 out of 150 reviews" "
Rating 6 - Okay. 5 out of 150 reviews" "
Rating 4 - Poor. 0 out of 150 reviews" "
Rating 2 - Terrible. 1 out of 150 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lin Bun Benjamin

Stayed 4 nights in Dec 2023
Response from The Landmark Mandarin Oriental, Hong Kong on 11 Jan 2024
Dear Lin Bun Benjamin, thank you for staying with us at The Landmark Mandarin Oriental, and for taking the time to share your amazing experience. We are thrilled you enjoyed your experience overall and we look forward to welcoming you back on your next visit.

10/10 Excellent

Leigh

Stayed 4 nights in Dec 2023
Response from The Landmark Mandarin Oriental, Hong Kong on 11 Jan 2024
Dear Leigh, thank you for staying with us at The Landmark Mandarin Oriental, and for taking the time to review your recent stay at our hotel. We strive to provide the most caring and a comfortable for our guests and we are glad to know that you enjoyed your experience overall. We look forward to welcoming you back on your next visit.

10/10 Excellent

David, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For perfect service and quality this is the hotel.
Stayed 4 nights in Nov 2023
Response from Jill Goh- General Manager on 20 Nov 2023
Dear David, thank you very much for taking the time to share your stay experience with us. We are glad to learn that your stay was a perfect one. Nothing give us greater pleasure than to know that our commitment to service quality is being recognized. Looking forward to the next opportunity to welcome you back.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from The Landmark Mandarin Oriental, Hong Kong on 27 Sept 2023
Thank you for staying at The Landmark Mandarin Oriental, and for taking the time to review your recent stay at the hotel. We are glad to learn that your stay was an excellent one. We look forward to welcoming you back on your next visit.

10/10 Excellent

Leonidas, Adelaide

Stayed 8 nights in Aug 2023
Response from The Landmark Mandarin Oriental, Hong Kong on 27 Sept 2023
Dear Leonidas, thank you very much for taking the time to write a review following your recent stay at the hotel. We are glad to learn that your stay was an excellent one. Nothing give us greater pleasure than to know that our commitment to service quality is being recognized. We look forward to the pleasure of welcoming you back on your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in HK. Sevice, service, service!
Stayed 4 nights in Apr 2023
Response from The Landmark Mandarin Oriental Hong Kong on 30 Apr 2023
Thank you for staying with us at The Landmark Mandarin Oriental, and for taking the time to review your recent stay at our Landmark home. We are glad to hear that you were impressed with our service that have provided you with a lasting impression. We look forward to welcoming you back to us on your next visit.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly service, great food and fantastic room.
Stayed 1 night in Jan 2020
Response from mo_landmarkhk on 3 Feb 2020
Thank you for your review. It is with delights to learn that you have enjoyed our service, our designer room, and restaurants & bars during your recent visit. We look forward to welcoming your return for another wonderful stay!

10/10 Excellent

Luis

Stayed 1 night in Dec 2019

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing experience
Excelente attention. Great location. Loved it
Stayed 2 nights in Dec 2019
Response from Director of Rooms on 13 Dec 2019
Thank you for sharing your thoughts with us. We are delighted that you had a great stay and enjoyed our Central location. Look forward to welcoming you back in the near future! Best Regards Connie Wong Director of Rooms The Landmark Mandarin Oriental, Hong Kong

10/10 Excellent

SYLVIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great I have nothing negative to say about the hotel. Overall a very pleasant experience.
Stayed 1 night in Nov 2019
Response from Director of Rooms on 3 Dec 2019
Dear Sylvia Thank you for choosing to stay at The Landmark Mandarin Oriental. I’m glad that you had a wonderful experience with us. Hope to see you again soon and create more FANtastic Moments at your first choice hotel in Hong Kong! Best Regards Connie Wong Director of Rooms The Landmark Mandarin Oriental, Hong Kong

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked a night’s staycation to celebrate our wedding anniversary. The hotel and its staff arranged lots of upgrades/treats, as well as early check in / late check out. The hotel decor is nice, our bed was super comfy and breakfast was great. A good hotel with lovely staff in a convenient location.
Stayed 1 night in Sep 2019
Response from Jojo on 18 Sept 2019
Thank you very much for choosing to stay at The Landmark Mandarin Oriental to celebrate your wedding anniversary. We're happy that you enjoyed the stay and also made the most of our convenient location in the heart of Central. We look forward to welcoming you again soon!

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and wonderful staff all around!!
Friend referred me to the The Landmark for our last night in Hong Kong. Room no. 1101 was clean. Looked just like the website photos. Check-in was easy. Concierge was super helpful, great service. Very attentive to details. Made sure to assist with our luggage. Bottle of champagne as a night cap. Helped with finding my Uber destination(since I cannot read Chinese characters). Bell desk service was just perfect too. However the room had no views because it was faced directly to the building across. Which was not the best, considering the price. Must admit, the location is wonderful, connected to the The Landmark Mall, HUGE!! Great for all types of dining and shopping. I would return to the Landmark Mandarin. Just make sure to request for a better view.
Stayed 1 night in Aug 2019
Response from Jojo on 3 Sept 2019
Dear Valerie Thank you for your trust in us and for your FANtastic review. We’re glad that you loved our hospitality and made the most of our convenient, Central location. Your preference of room view is noted, please rest assured that we will accommodate your request accordingly during your next visit. We look forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
The quality of the service is great and it’s good to stay there again
Stayed 3 nights in Jul 2019
Response from Jojo on 13 Aug 2019
Thank you for sharing your experience. We're delighted that you enjoyed our warm hospitality during your recent stay with us. We look forward to welcoming you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
The space is great and the service is not bad. So will consider to stay there next time going to hk
Stayed 6 nights in Jul 2019
Response from Jojo on 7 Aug 2019
Thank you for the review. We are happy that you enjoyed our spacious rooms and personalized services. Can’t wait to welcome you again on your next visit!

10/10 Excellent

Kate, Philippines

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's perfect.
Stayed 3 nights in Jul 2019
Response from Jojo on 24 Jul 2019
Dear Kate Thank you for your feedback. We look forward to welcoming you again soon! Best regards Jojo Hariu Front Office Manager The Landmark Mandarin Oriental, Hong Kong

10/10 Excellent

Kristy, Paris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location., pleasing service , love the pool and Amber restaurant
Stayed 4 nights in Mar 2019
Response from Jojo on 18 Jun 2019
Thank you for taking the time to write the review. We’re happy that you were pleased with our service, and enjoyed many aspects of our hotel, including dining at our two-Michelin-starred Amber restaurant and making the most of our spa facilities and our convenient location in the heart of Central. We look forward to welcoming you again soon! Jojo Hariu Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has an excellent location with easy access to all parts of the city. The rooms need a little renovation. Mattress is not good. Amenities are excellent. Breakfast is excellent too
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience in landmark mandarin oriental. We will coming back and tell everyone what had experienced.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean hotel good clean hotel good clean hotel
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World class service.
The most important in a hotel is the cleanliness and the staff. Front the door tot he check out, world class service.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great Location
Stayed 4 nights in Dec 2018

10/10 Excellent

Elkie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delighted that they free upgrade my room from 450 to 600
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of HK's best hotels
One of the best hotels in HK. It's located and attached to The Landmark. Easily accessible by MTR and walking distance from the Airport Express. Rooms are fairly spacious and well kept. The size of the bathtub is probably my favourite. Free Nespresso and tea. There's comfortable gym on the same floor, a spa.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

The service was excellent. The room was great.
Stayed 1 night in Sep 2018
Response from Rick on 21 Sept 2018
Thank you very much for posting your review. We're glad that you were delighted with our hospitality, and enjoyed staying in our redesigned room. We look forward to welcoming you to The Landmark soon.

10/10 Excellent

Perry, SoCal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and service are the very best. Anticipate needs and act instead of reacting... They are real pros! AMBER 3Star Michelin Restaurant is fantastic!
Stayed 4 nights in Aug 2018
Response from Rick on 6 Sept 2018
Thank you for staying at The Landmark Mandarin Oriental, Hong Kong and writing a review. We're delighted that you were impressed with our hospitality and enjoyed the dining experience at our two-Michelin-starred Amber restaurant. We look forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Excellent hotel and staff in a fantastic central location. Great transport links for exploring the whole of Hong Kong.
Stayed 3 nights in Jul 2018
Response from Rick on 6 Sept 2018
Thank you for staying at The Landmark Mandarin Oriental, Hong Kong and writing a review. We're glad to learn that you had an enjoyable stay and made the most of our convenient location in the heart of Central. We look forward to welcoming you again soon!

10/10 Excellent

LI-WEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect in every way!!
Stayed 1 night in Jun 2018

10/10 Excellent

Thrumurgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room facilities
Could not locate coffee or tea anywhere would be nice to have available in room
Stayed 1 night in Apr 2018
Response from Rick Lai - Director of Rooms on 22 Apr 2018
Dear Sir/Madam, thank you for choosing to stay at The Landmark Mandarin Oriental. For guest's convenience, coffee and tea are placed in the mini bar or pantry area of each room. Please feel free to reach out to us should you have any enquiries for your upcoming visits to our hotel. We look forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pitstop in HK
Beautiful room, nice and friendly staffs. Good room service. Only wish that the check in/ out time could be more flexible.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Central comfortable hotel, has everything you need and more for a business trip.
Stayed 3 nights in Aug 2017

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

10/10 Excellent

Rebecca, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service
The staff went above and beyond to make our 24 hour stopover excellent. I can safely say it was the best and most helpful service I have experienced at any hotel.
Stayed 1 night in Jul 2017

8/10 Good

Gway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Expensive stay without breakfast.
Stayed 4 nights in Jun 2017

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

10/10 Excellent

aebee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best ever experience
I stayed for two nights for my business trip. on the arrival, they offered to change the bed from two single to king. It made my stay so special! They have a lot of amenities from Japan. i wonder if it is to make me feel comfortable from my home country items...?! If so, I really admire staffs' efforts to pursue guests comfort.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and comfortable. Concierge were very helpful.

10/10 Excellent

wai ming alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge Service is amazing !!! Special Thanks to Mike !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Danish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an easy check in at 2pm with our room already to check into. Our luggage was sent up within minutes and there was a lovely card and some cakes left for our arrival. Wonderful stay.

6/10 Okay

Hansjoerg, london

Liked: Cleanliness, staff & service
Disliked: Room comfort
careless our room should never been occupied
we were on the 10th floor and work was going on on the room above us all day banging machine noise etc terrible noise throughout management not apologetic just sorry etc not good enough