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Reviews of Eco Tree Hotel Causeway Bay

3.5 out of 5
Eco Tree Hotel Causeway Bay
No. 15 Mercury Street, Hong Kong

Reviews

8.4

Very good

Rating 10 - Excellent. 125 out of 317 reviews" "
Rating 8 - Good. 141 out of 317 reviews" "
Rating 6 - Okay. 41 out of 317 reviews" "
Rating 4 - Poor. 4 out of 317 reviews" "
Rating 2 - Terrible. 6 out of 317 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Margaret

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staffs are not friendly and helpful. Room I reserved was not available 😡
Stayed 3 nights in Apr 2024

10/10 Excellent

Norman

Stayed 2 nights in Apr 2024

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super nice and always got a cab for us when we requested one
Stayed 3 nights in Mar 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Near subway.
Stayed 14 nights in Mar 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Roger

Travelled with partner
Liked: Amenities
The room is rather small, lack of chairs, and the double bed is made of two single beds pushed together. The facilities were clean and complementary bathroom supplies were good. However, the cleaner came to do the room at rather random times, from about 11 am to 5 pm.
Stayed 7 nights in Mar 2024

10/10 Excellent

Elvina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located off a busy road but that's good because its nice and quiet. We stayed on a higher floor but it was peaceful. The room was very clean and there were enough pillows to make yourself comfortable. The shower was powerful and had plenty of hot water. It was great after a day out walking. The air purifier is a brilliant idea. Most of the time, you just need to have the air purifier and no air conditioning and it felts just as good. I would stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy 10 min walk to MRT. Clean, quiet hotel. Friendly staff.
Stayed 4 nights in Mar 2024

8/10 Good

robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Erni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but clean room. Staffs are very helpful and efficient. Hotel location is near MTR station and walkable to Causeway Bay Shopping area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Yair

Stayed 3 nights in Feb 2024

6/10 Okay

Wai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for a week. Staff is great. Room is clean. But there was a horrible sewage smell coming from the toilet every night probably due to the renovation happening next door.
Stayed 6 nights in Feb 2024

10/10 Excellent

Marcus, Traralgon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 8 nights and had a very enjoyable and relaxing stay. The location is great…one of the quieter parts of Hong Kong…but only a short walk or train ride away from great dining, shopping and sightseeing options. Check-in was a breeze and our room was cleaned and re-stocked daily. The rooms are not very big, but provide you with everything you need for a comfortable stay. Very good value for money. Highly recommend Eco Tree Hotel Causeway Bay if staying in Hong Kong!
Stayed 8 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One little word of advice...
There's nothing wrong about the place. Location is perfect for transport and everything. Tidiness and helpfulness of staff was great also. Room size is definitely bang for buck by local standards. The only thing that really put us off was their last minute change in managerial decision to no longer accept temporary storage of luggage in between stays. As we were hoping to have left one large piece behind as it was not needed for an out of town trip in between the second leg of staying at the hotel a week later which ended up being a bit of a scramble to decide what to do with. Most places we've stayed in the past does it. Pity they no longer offer the service. Maybe they will revise again, we won't know. Anyway, do take that into account when considering. If it's not an matter to the travelling party. Then of course, highly recommended.
Stayed 3 nights in Nov 2023

8/10 Good

John

Stayed 3 nights in Jan 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eco tree hotel is convenient
It’s very convenient for MTR, restaurants, groceries. If you need to have morning walk, it’s 5 minutes walk to the Victoria Park. The price is reasonable. The room is small if you book a 15m room.
Stayed 6 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Pauline

Liked: Cleanliness, staff & service
The hotel is clean, tidy and is located at a convenient place that is near transportation and restaurants. The staff are very friendly and helpful. There's a market and some grocery stores near the hotel so the street is rather messy and busy in the morning. The carpet inside the room and the common area is rather old.
Stayed 20 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Carrie

Liked: Cleanliness
I stayed at this hotel 3 nights when I checked in late evening, the staff was not polite and had me to wait 4 others persons after me. Room was clean but very bad interior design, my bed was 2 single beds placed together so there’s a gap in the middle deep down inside. Also the wall between the end of the bed frame only 12” for me I am tall woman was not enough room to walk between. Morning staffs are present and good manners though. Anyway I will not consider to come back in the future.
Stayed 3 nights in Oct 2023

6/10 Okay

Wai Ping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

10/10 Excellent

cheyau, Vancouver

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff are friendly, very reasonable price, prime location and convenient to everywhere
Stayed 3 nights in Sep 2023

10/10 Excellent

cheyau, Vancouver

Liked: Cleanliness, staff & service
Staff are friendly, location is very convenient, price are very reasonable. The only thing I don’t like is common area outside the room has no AC.
Stayed 4 nights in Sep 2023

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

cheyau, Vancouver

Stayed 1 night in Sep 2023

8/10 Good

kiran, Toronto

Travelled with family
The eco in eco tree is for economy. As a budget hotel it’s good. Dont have high expectations. Not the best. Not the worst. It’s good. Has some good restaurants beside it and handy laundry shops. If you are budget sensitive stay here. However, for a few more dollars you can find options that feel more premium.
Stayed 6 nights in Sep 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is really good , room conditions ok , the front deck staff not too friendly when I check in , other than that all staff are really nice
Stayed 7 nights in Jul 2023

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 28 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
It was very clean and our upgraded room was spacious and comfortable. It could do with more non-single use amenities such as shampoo/ conditioner/ shower gel ti be called an Eco hotel. Otherwise we had a pleasant stay at a convenient location with helpful staff.
Stayed 10 nights in May 2023

6/10 Okay

KATHY

Stayed 1 night in Jun 2023

6/10 Okay

Oscar

Travelled with partner
Liked: Staff & service, property conditions & facilities
It is an OK hotel. The hotel is very close to the A11 airport bus stops (in and outbound) and the Tin Hau MTR. There are many restaurants nearby. I stayed for 27 nights. I had a bed bug incident after a few nights. After reporting to the front desk, they moved me to another room. I assumed that they would do something in the original room for the new customers.
Stayed 27 nights in May 2023

6/10 Okay

Baodong

Liked: Staff & service
Stayed 5 nights in May 2023

6/10 Okay

Jin Zhi

Stayed 15 nights in Apr 2023

10/10 Excellent

Mei Po Mabel

Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It's very convenient, clean and good sized room for its value and rating. Service can be improved by allowing customers to leave the luggage for short return trip back and stay at the hotel.
Stayed 9 nights in Apr 2023

8/10 Good

Joseph

Stayed 7 nights in Apr 2023

8/10 Good

Hay

Stayed 6 nights in Mar 2023

6/10 Okay

Anne, Perth

Disliked: Staff & service
Stayed 14 nights in Mar 2023

6/10 Okay

Saeed

it was not 4 star hotel , I would say it was 3.5 star hotel , I would not go there again ,
Stayed 18 nights in Mar 2023

10/10 Excellent

Nancy

Stayed 2 nights in Feb 2023

8/10 Good

JIENI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had 2 nights stay in eco tree hotel. Pretty good, clean and easy access. Only one day I found hairs in my new hand towel… would recommend if housekeeping can be more careful about this.
Stayed 2 nights in Feb 2023

10/10 Excellent

Belinda

Stayed 7 nights in Feb 2023

8/10 Good

Kin Ho

Stayed 14 nights in Feb 2023

6/10 Okay

Emil Nai Hong

Mediocre. You get what you pay for
Stayed 5 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, and close to train stations, convenient stores and restaurants
Stayed 8 nights in Dec 2022

10/10 Excellent

KA WAI YVONNE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to mtr, clean, perfect for my business trip

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located with restaurants, super market and bus stops within short walking distance.
Stayed 3 nights in Nov 2022

6/10 Okay

SUK YEE

Travelled with family
Stayed 16 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2021
Response from Hera Chau on 3 Jun 2021
Thank you for staying with us and your wonderful review. It is always our top priorities to ensure that our guests’ accommodation experience. We are glad to know many aspects of us, are satisfying your stay. Your support means a lot to us, and we cannot wait to welcome you back in the future.

8/10 Good

Sharon, HK

Liked: Cleanliness, staff & service, amenities
The hotel is new and clean, but no in-house restaurants for room service.
Stayed 13 nights in Nov 2020
Response from Hera Chau on 25 Nov 2020
Thank you for staying with us and your wonderful review. It is always our top priorities to ensure that our guests’ accommodation experience. We are glad to know many aspects of us, are satisfying your stay. Your support means a lot to us, and we cannot wait to welcome you back in the future.